Home > Reviews >  Better.com: Review

Better.com: Review

  274 Reviews on Trustpilot

Better Snapshot

Better Mortgage Corporation was founded in 2016 as a direct lender company that uses technology to offer borrowers a quick and transparent digital mortgage experience.

Backed by heavy-hitting investors like Goldman Sachs, American Express, Citi Bank, and Kleiner Perkins, Better Mortgage Corporation has funded over $28 billion in mortgage loans to its customers.


Better Spotlight

Best For
Those who want a great online experience and very low if any fees

Marketplace or Direct Lender
Direct lender

Loan Types
Home Refinance, Home Purchase

Featured Loans
Conventional

Repayment Terms
15-30 years, 5/1, 7/1, or 10/1 ARM, depending on the loan terms

Summary

Better Mortgage Corporation is a lender created for the online age. While many mortgage lenders offer online applications, Better Mortgages takes it a step further, with their proprietary algorithm which enables them to assess and approve home buyers from a wide range of backgrounds.

Because of its mostly digital platform, Better Mortgage is able to save on a ton of overhead costs, which means they’re able to charge their borrowers less. In fact, they don’t charge any origination fees, lender fees, or commissions. The platform is completely digital, from beginning to end. Upon completion of your application, you can log in at any moment to check on your application process.


Loan Types

What makes Better Mortgage Corporation unique is that it only offers conforming loans, with a choice between fixed and adjustable rate mortgages. In addition to conventional mortgages, it also offers a variety of other benefits and products.

Here are a few of the products available:

● Better Settlement Services. When you’re deep enough into the application process and are looking to get third-party closing costs figured out, Better can help match you with third-party services that are affordable. Their nationwide notary network is able to meet you in person wherever you need.

● Better Cover. If you’re buying a home or simply refinancing, you’ll still need home insurance. Better Mortgage Corporation can also match you with the right home insurance agent within seconds, using the information you’ve already entered into your application. You don’t have to do anything else except pick the insurance you’d like.

● Better Real Estate. If you’re still looking for a home, or haven’t started yet, Better can match you with a trusted real estate agent to help you with the home-buying process. Simply tell Better what you’re looking for in a house, and they’ll match you up with a specialist, passing along the savings right to you (up to $2,000 off closing costs).


Mortgage Loan Rates & Terms

Better’s repayment terms are either 15, 20, or 30 years, and 5/1, 7/1, and 10/1 options for adjustable rate loans. Because all of Better Mortgage’s loans don’t have prepayment penalties, you’ll be able to pay back the loan quicker if you wish, saving you thousands in the process.

Better Mortgage’s average closing costs work out to $3,598 in third-party fees for purchasing a loan. For a refinancing loan, they come to $1,824, on average.

Better has extremely competitive rates. And, most importantly, they offer transparent, real-time rates on their websites without having to make a formal request.


Better Pros

  • Almost completely digital application process
  • Algorithms don’t require a hard credit check
  • No lender or origination fees

Better Cons

  • Not available in every state
  • 3-6 weeks processing time is a bit longer than other digital lenders
  • No government-backed loans
  • Better could transfer your loan to another service provider

Better Application Process

Better has a completely online application process which takes about 3 minutes for homebuyers looking for basic pre-approval. And while the website indicates that it can take up to 2 hours when shopping for a home and 30 minutes if you’ve already found a specific property to buy, the application for refinancing only takes a few minutes.

Once you fill out a form with a couple basic questions about your financial picture, prospective property, or home equity, you’ll be given an initial loan estimate. Next, you’ll be connected with one of Better’s dedicated loan officers for extra support along the way.

Once you’ve completed a few tasks including documentation, you’ll receive a loan estimate and will be able to request a locked-in rate. Better Mortgages typically closes a mortgage loan in 3-6 weeks after you’ve locked in a rate.


Customer Support

For customer support, Better offers a single dedicated loan officer for every customer which is a great addition to their baseline support. The loan officer will help you throughout the entire loan process, wherever you need help.

Their baseline support includes email and you can get in touch by emailing hello@better.com. Or, you can call in by phone to request a convenient time for a support rep to call you back (or request a call through an online form).

Your loan officer and regular customer support are open from:

● 9 AM to 9 PM EST, Monday to Thursday
● 9 AM to 6 PM EST, Friday
● 12 PM to 4 PM EST, Saturday
● 12 PM to 6 PM EST, Sunday

Better also has a ton of information on their website including educational resources and also includes a simple FAQ section.


Final Thoughts on Better

So, should you use Better.com to access a home mortgage loan?

Better is one of the best tech-driven digital mortgage lenders on the market. With a quick loan application process compared to traditional means, competitive rates, and no origination or lender fees, it’s one of the best options available when looking for a loan.

While they do impose a minimum credit score of 620 like most lenders, their algorithm makes it much easier to secure a loan for scores between 620-700 (compared to their competitors).

Any borrowers that meet the minimum 620 credit score will be able to secure a loan with Better. However, the group that will benefit the most from Better’s services are minority borrowers who have had difficulty getting approved by traditional mortgage lenders.


FAQ

Does Better.com offer borrowers commercial construction loans?

No, unfortunately, they do not offer any commercial construction loans at the moment.

Will Better.com service my mortgage?

Yes, Better will service your mortgage, but they won’t necessarily do it for the lifetime of your loan. At some point in time, Better.com may transfer your loan to a permanent provider. It has a large roster of mortgage investors and servicers, including banks, government entities, and other firms. They will contact you if they transfer your loan to a third party.

Better Mortgage Customer Testimonials

Excellent   274 Reviews

trustpilot-stars

M O

24 February, 2021

trustpilot-stars

Save your time and find another lender

I was referred to better.com by a realtor with a very positive endorsement of a quick and easy refinance. My initial experience with the websites was as expected. The reality is that I wasted a bunch of time and effort providing their underwriting process with document after document. Once I was approved, I was expecting to move to closing within a few weeks. First sign of trouble was that the Title which was supposedly ordered in December was delayed, and they had to reorder in January. After waiting around on that for 4 weeks, the loan finally cleared Title. Well, here we are after 2 months and they are asking me for updates to the documents that I already sent them because they are too far beyond their guidelines. I was about to concede and send them additional documents and within minutes they send me an email stating that because the County I live in has been declared a disaster area due to the recent winter storm, I'm going to need to obtain a property inspection. I'm sure all of these things really are underwriting guidelines, but they wasted a bunch of time with their incompetence. They really did give me a good rate and I'm sorry that I was unable to take advantage of it. I'm done with these guys and I would not recommend wasting your time either.


KAREN R.

22 February, 2021

trustpilot-stars

Better.com isn't just better, it's the BEST

I'm so glad we found Better.com. Through the years, we have had several mortgages and even more re-fi's with other lenders, but our experience with Better.com was the best we've ever had. From start to finish, our re-fi went smoothly and quickly. Their reps are professional, friendly, and on top of everything. Better.com will be our first choice from now on, and we have already recommended them to our friends and family.


BARBARA

18 February, 2021

trustpilot-stars

This was the best refinancing experience I’ve ever…

This was the best experience I’ve ever had in refinancing. This company was in daily contact, advising what was needed and what was completed. I always knew where I stood in the progress of my refinance. Highly recommend!


RITESH SHAH

17 February, 2021

trustpilot-stars

Avoid them if you actually wanna close a loan

I chose them over my current lender for refinancing because I was sold this average closing in 20-30 days and me and my team will be with you throughout the whole process and of course they were able to beat closing cost by about $650 dollars over my current lender. Anyways, fast forward 15 days and things are starting go south little by little in these 15 days. They couldn’t fathom that I work for a company whose headquarter is in another state. They didn’t even bother to look at W2 submitted to see my home state (where my property is) taxes were taken. They also probably have some of the worst underwriting requirements that makes it impossible to acquire a loan for someone with excellent credit, 37% LTV, excellent assets and income requirement so go figure that out. I almost lost my appraisal fees until I threatened them with CFPB complaint and thankfully, I was able to go back to my current lender but in 15 days, the interest rate now is now 1/8% higher. Oh, to top it off, I never even got a call/email back from the guy that sold me the bill of goods that they couldn’t deliver. None of their employees I dealt with seem to care, they are just collecting paychecks. Avoid them at all cost if you want to actual close on a loan.


KEN S

17 February, 2021

trustpilot-stars

A++ customer experience

I was a little hesitant to use an online service for my refinance but I’ll never do it another way after my experience with Better! They were so responsive and patient with me and all of my questions I threw their way! Jin, Carina, and Ethan were amazing to work with! Plus I saved around $700/mo by refinancing AND I didn’t even have to pay for an appraisal!!!


JAYNEEL JADEJA

12 February, 2021

trustpilot-stars

Great experience

Simple and transparent process with an amazing online interface. They have competitive prices and I was very impressed by their customer service would highly recommend Better.


MARK NGUYEN

09 February, 2021

trustpilot-stars

Accomodating

Great, very helpful, and accomodating to my needs.


FERNANDA ROVERI

06 February, 2021

trustpilot-stars

Overall I got a great rate but I'm doubtful about some things

Overall I got a great rate, but: no one has told me when I will get my appraisal deposit returned to me; no one has been able to tell me how to request a copy of my automated valuation model electronically instead of through the mail; for some reason my stock brokerage account and retirement account information was not included in my loan application when I signed the closing documents on 1/30/21, even though I did include this information when I applied for the refinance in the very beginning, so now I'm wondering if I could have received a better rate if this information was actually accounted for; and no one told me that an automated valuation model was done for my property--I only found out at closing. Maybe my property was worth more than what I estimated, and I could have received a better rate. I feel like this information was withheld from me and it feels dishonest.


TIM BEAGLEY

02 February, 2021

trustpilot-stars

Fast accurate and helpful

Fast accurate and helpful. Best we have ever used.


RJSAINI

01 February, 2021

trustpilot-stars

Nothing better than better.com

5 Star Customer Service, Great refinance rate, Close to prefect refinance process. Everything was done thru the website but Better.com team is there to assist you from 9am to 9pm. Any questions I had they answered it for me. I had some technical issues that was little frustrating but other than that process was very straightforward. I would recommend better.com to add a feature that will give applicants update on daily or weekly basis so they would know what is going on in the background. Otherwise better.com refinancing process was excellent.Better.com offered me the Best refinancing rate available in the market. I recommend better.com.


PATRICK ERICSON

29 January, 2021

trustpilot-stars

Went through the whole process for 40…

Went through the whole process for 40 days, and they denied at the last minute due to residency issues. Terrible experience, would not recommend. Stay clear of this company if you want a smooth closing.


WENDY LUDWIG

29 January, 2021

trustpilot-stars

A Great Company

This was a relatively easy process. It took just a week or so longer than 2 months from initial contact to complete the closing and funding of the loan. Everyone I actually spoke wit which I did not know how to do or was having trouble with. ( As a senior citizen I am not as tech savvy as was sometimes needed. I recommend this company to anyone wanting a new mortgage or refinance.


CLAYTON OXFORD

27 January, 2021

trustpilot-stars

Better.com has turned the traditional…

Better.com has turned the traditional painful mortgage experience into a task oriented, self service frictionless experience. I’m a fan


JOHN

26 January, 2021

trustpilot-stars

All great except it took FOREVER

Great site, great rates, helpful people. But the timetables were out of control. It took 4 months for me to close. I have excellent credit, a stable job, I should have been an easy refi. Not sure why it took SO long, but it got kind of old having to keep uploading new income docs every other week. The rate was so competitive that I MIGHT use them again, but not sure I could refer them to others unless they are willing to be a bit frustrated to save $$.


CHUCK YU

26 January, 2021

trustpilot-stars

Good until closing stage and everything went to hell...

I had a fairly good experience with them until it came to closing. My original closer went on vacation and the second closer was awful. Answers lacked details and blamed title partners for vague responses. The first time I saw my documents were when they arrived with the notary (a few hours late) and they were a mess. Better needs to upgrade and not use bush league title companies like Radian and upgrade their closer talent.


CORRINE KIRKBRIDE

25 January, 2021

trustpilot-stars

Straightfoward with prompt support

I found the experience to be very straightfoward, I liked being given "tasks" to complete, as it kept me organized on track. It was also very clear where I was in the process. When I needed support I received it promptly, and I appreciated that. Everyone I dealt with was quite friendly and intent on helping me get through the process.


MATT AND JULIE MACFARLANE

21 January, 2021

trustpilot-stars

Great Experience

They were easy to work with, knowledgeable, treated us with respect, and they were there every step of the way to answer our questions and help us have the best experience possible.


MIKE HUNTINGGEARDEALS

20 January, 2021

trustpilot-stars

Do not trust Better Mortgage!!!

Do not trust Better.com or believe what the loan officers tell you when you are applying. I was completely upfront about the details of our situation. We paid cash for a home and were looking for a cash-out refi. When we were told that this would not be a problem by several employees. They told us they could close faster and were willing to match a competitor’s rate, so we chose them. HUGE MISTAKE! After 60+ days and countless hours of work of going through the approval process, including a lock extension due to their delays, they decided to rescind the offer for the loan. We had already been officially approved and were only days before closing. This had nothing to do with our credit, home appraisals, or financial situation. They said they were very sorry for the miscommunications. Unfortunately while waiting on them to change their mind, rates have gone up almost half a percent and the lock I have them is worthless. Their cheaper rate has cost me tens of thousands of dollars. Yes, the published rates are excellent, but they will do you no good if they decide they don’t want your loan at the last second. Applied: 11/12/20 Rate Lock: 11/25/20 Sent to Underwriting: 12/8/20 Approved: 1/14/20 Rescinded: 1/19/20


JAMES IAQUINTA

20 January, 2021

trustpilot-stars

They are Better and cheaper …

Just completed refinancing my house with Better and was very pleased with their service. I loved the fact that I never had to leave my house. There is a ton of paperwork but they have an excellent website to help. I checked several lenders and they all charged more for their loans. They don’t play games with hidden fees and clearly spell out all details before you commit.


UDAYA SHANKAR

19 January, 2021

trustpilot-stars

Better.com is the best in the market

Better.com is the best in the market, I guess. They have made it very easy for the customers. Everything was smooth and the whole team was very helpful.


NICKOLAS

18 January, 2021

trustpilot-stars

Better is a "better" choice for Mortgages and Refinancing!

Better.com is a great and transparent mortgage / refinance company. You can see rate changes and options in real-time. They go out of their way to answer questions and to earn your business throughout the process. I will use Better.com again!


R S

16 January, 2021

trustpilot-stars

Horrible Experience!!

I have financed about 6 properties so far with big banks (PNC etc.) and even with a 810 credit score the loan process with Better.com was hands down the worst.The rates might be lower but the overall application process is painful. Hundreds of tasks are automatically generated with a lot being duplicates. You will be uploading unnecessary documents on a daily basis with no end in sight. Other banks have a contact person who will ask for a specific set of documents - not with Better.com. A computer software essentially comes up with a list on a daily basis. Even after the closing documents were signed - better.com required additional documents. And the fun didn't stop after closing. Within 30 days of the closing - the loan servicer was changed without my permission - payments made to the first servicer was not reflected in the information sent to the second. We were left scrambling to get the 2 working together with late fee and adverse credit reporting implications. My advice - stick to the organizations where you can meet a person face to face. That human touch is important in these transactions. Also stick to organizations that have a certain level of certainty around who will be servicing the loan.


STEVEN BELL

15 January, 2021

trustpilot-stars

Lowest around rate for a refi. Good online-lender experience.

Lowest rate for a refi. Nice website made it easy to upload documents and view up to date rates. At home closing experience. Having worked with local lenders, I still prefer a person experience but for a online lender Better is a solid option.


ELAINE

15 January, 2021

trustpilot-stars

Better.com was an absolute pleasure to…

Better.com was an absolute pleasure to work with. I’ve refinanced before with other companies who made me feel like a criminal. They required boatloads of information from me despite my excellent finances. Better.com was a seamless process. The online portal was a breeze to use.The employees I worked with were so nice and professional. It was like working with friends. I would definitely use better.com again.


ROB C

14 January, 2021

trustpilot-stars

I have nothing to complain about.

I have nothing to complain about - truly. It was a fair and transparent process from the very beginning. They were all very patient, the process was streamlined, they were extremely helpful, and got me exactly what I needed while being more than competitive compared to other lenders. What else can I say but thank you.


ÈDWIN TRÈJO

14 January, 2021

trustpilot-stars

I had a great experience…

I had a great experience with Better.com Their process is really streamlined and it was easy. All went fine. Couldn't be happier!


AMINA THOMAS

14 January, 2021

trustpilot-stars

It was easy

It was easy . Sometimes too easy, I feel anxious that it was. Lol I realized in the end, that it was just that . Just easy. It work out great. No multiple calls. No hassle. It is painless 😀


CUSTOMER

14 January, 2021

trustpilot-stars

Excellent all the way

Excellent all the way. I selected better based on reviews and I am glad I did. Outstanding for all: The price, how easy the process was, how nice were people.


FRANK CANALES

13 January, 2021

trustpilot-stars

Great experience with Refi

Great experience with Refi. Communication with me was great. All my concerns and questions were answered promptly. Process was very easy and rates were very competitive with other companies.


SAVVY SHOPPER

13 January, 2021

trustpilot-stars

Better Mortgage for me was simply and…

Better Mortgage for me was simply and truly better! Lowest rate with the lowest possible fees!! 1.875 with zero points and fees!! Unbelievable! And, processed in record time without so much as a hiccup. We paid $50 for streamlined e-signing. What a time saver and reasonable expense. Really impressed!!


JESSE

13 January, 2021

trustpilot-stars

Second Positive Better.com Experience

Pros: Better.com is very competitive on rates (especially when asked to counter competitors LE's), has a really slick web-portal for completing tasks / submitting docs (can auto-fetch details from financial institutions), and has operated/communicated quickly and effectively both times that we have worked with them. We refinanced a house in Portland OR over the Christmas / New Years period (when there was very high mortgage demand) in 31 days. Better has no "origination" or "underwriting" fees, and their staff do not operate on commission so there is none of the used-car-salesmanship you can get from other lenders. Cons: You can end up dealing with a number of different people (3+) as each stage of the loan process is handled by a different specialist. We did receive a couple strange "Appraisal has been ordered" notifications despite being given an appraisal waiver - which the team seemed to think had been sent in error. This was a little unsettling but nothing seemed to come of it. I wondered if the lender had triggered a drive by appraisal or similar. If this was the case, it was not a very transparent process.


MICHAEL EAGER

12 January, 2021

trustpilot-stars

Better.com really was better

I worked with several mortgage companies to refinance my home. Some were confused about my tax returns, which are a bit complicated. Some gave vague assurances that processing was on schedule when it was not. One even asked me to make them the beneficiary of my home insurance before they would proceed with processing the loan application. Lots of bad experiences. Better was different. They communicated clearly, answered my questions, and were willing to match an offer from a different mortgage company. While they have an automated system, there were personal contacts who clarified questions, understood answers, and were very helpful. I felt that I was kept informed about the progress of the loan application at each point in time.


BORIS GOLDSHTEYN

09 January, 2021

trustpilot-stars

Very simple and efficient process with Better Mortgage

Very simple and efficient process with Better Mortgage. All questions answered in the timely manner. There is no pressure at all. Thanks to my team Sean, Taylor and Rod for all your efforts and smooth closing.


AIDREEN HART

09 January, 2021

trustpilot-stars

Overall good experience

I wish that I could rate 4.5 instead of 4. Overall, we had a good experience with our mortgage refinance and the process moved fairly quickly even with the holidays. We liked the portal that kept us informed of every step, however, there were times when we didn't receive notifications of tasks that were waiting for us. Our team was pretty responsive, but with everything being handled virtually there were times when a voice to voice conversation would've helped to alleviate some frustration. I have to say that each interaction with our team was always pleasant and professional. They were honest and fair. We would likely use them in the future.


MATT ROANE

08 January, 2021

trustpilot-stars

Excellent Communication

Excellent Communication. Best terms and rate as I compared.


CGHDUN

08 January, 2021

trustpilot-stars

Excellent efficiency & customer service

Better has competitive rates, polite and responsive customer service, and an efficient process. I have never been this satisfied with any other bank or financial institution. It was like going to Chick Fil A in that courteous & friendly people promptly provided exactly what we wanted, and what they promised.


TROYG

08 January, 2021

trustpilot-stars

By far the best refi experience

By far the best refi experience. Excellent website with clearly broken down tasks, email reminders, etc to make each step clear and efficient. It gives you a clear view of all the documents you need to provide and when along with the ability to review/sign new documents all in one place (easy drag/drop documents, click send, review later,etc). Visibility and traceability were great. The staff was equally as excellent, helping to answer any questions very quickly. My previous refi's were always one email at a time and things got lost or you could never get ahold of anyone review your closing docs ahead of time,etc. Everything about this refi was awesome compared to my previous experiences.


GREG BROOKS

07 January, 2021

trustpilot-stars

Their team is filled with ROCK STARS!!!

I am one that rarely, if ever, gives reviews. However, I was so impressed with the entire workflow, processes and PEOPLE, of Better that I just had to give a review. Honestly, I was very nervous about using Better Mortgage at first. My realtor had recommended a lender that she highly recommended, having worked with them for years. So, going against her recommendation and the fact that they were local to SC and I was moving from AZ had me nervous. But Olan my processing expert and his manager Benjamin were AWESOME!!! They helped to alleviate all my fears and really worked for me. They were in my corner. Even as we were driving from AZ to SC and things seemed to be going south, they came together and really made things happen. We were able to close today because of them and my family and I are extremely appreciative of it. I would Highly Recommend you give them a try. It was my first and it wont be my last.


KETAN PATEL

07 January, 2021

trustpilot-stars

Transparent and best service !

I used Better.com first time to find and compare the mortgage rates for different terms. I was able to observe the rate change over few weeks. After shopping around, I was offered the lowest rate that anyone in the market was offering but Better.com came with an even better offer and the promise to close the loan in 30 days. I decided to give Better.com a chance and I could not be more happier about the experience provided by Better.com. The digital platform made the process easy to understand and simple to follow. Every step of the way, the Better.com team was there to help.


FLORENCE SULT

07 January, 2021

trustpilot-stars

A Contrast of Services

I started an application with Amerisave since 8/1/20 and was thinking that I had plenty of time to get a refinance before the maturity date of my mortgage loan. Every time I sent in required documents, I was asked to re-submit again and again. I had to organize all those email correspondences and pointed out and circled dates those documents were sent electronically. There're no responses at times. Then, a loan processor was finally introduced in mid-October. We'd been playing with required paperwork forever. After over 93 days, I began to question why I had been asked the same documents which were submitted. No response or instruction was received. I was left with puzzlement up in the air and even brought my case to the managerial level. Nothing's changed. Finally, after 113 days in end of November, 2020, I became alert that I'm getting nowhere near the closing process in such pace. I began to greatly wonder if such paperwork game was only an excuse because no funding was available yet. Title search was nowhere in view, and my refinance was far off. Therefore, I started searching new lenders and picked 2 to start all over again, but this time I'd already wasted almost 4 months and must quickly get a loan before reaching my mortgage loan maturity date. Thank God for giving me a company named Better which was an exact opposite to Amerisave. I was assigned a loan officer from the very beginning of the loan process. Everyday I was working closely with the loan officer and guided clearly what to be submitted step by step steadily toward the end. In 38 days, closing was done (might have been shorter term if Christmas and New Year didn't happen in between), and my loan was finally funded with acknowledgment today. With Better, I was covered precisely what was going to take place. Attentiveness, involvement, organization, promptness, and success are the experience I got from Better. Isn't that a contrast to what I had experienced with the first interested lender! I want to share my experience with others who try to obtain a mortgage loan and hope sincerely that they're able to get help from the best service provider.


JOHN DEHASS

07 January, 2021

trustpilot-stars

Great experience!

This was possibly the fastest, most painless way to save a ton of money I have ever experienced. This team could not have made it easier. Most of the process was done digitally and it only took a few phone calls. Uploading the required documents was easy and they broke everything down very clearly.


JD

05 January, 2021

trustpilot-stars

PAINLESS REFI

I stumbled upon Better.com while comparing rates. Very glad that I did. This was one of the smoothest financial transactions I have ever had. Excellent follow up to any questions that I had.


DAVE

05 January, 2021

trustpilot-stars

STAY FAR AWAY FROM THIS COMPANY!

STAY FAR AWAY FROM THIS COMPANY!! THEY'RE HORRIBLE!! I can't believe we trusted these guys to give us a loan. Their people are so incompetent. They initially gave us a closing date, which we and the sellers planned EVERYTHING around, then due to their screw up (they gave us an appraisal waiver, and then some time later said we DID need one, which wasn't scheduled properly), we didn't close on time. There was a whirlwind of repercussions. The sellers were upset. We were upset. We spent hours on the phone and countless e-mails trying to get them back on track to no avail. Imagine that while trying to work full time and home school a child. Our stress level was off the charts for weeks. Their people are slow to respond and if you're on the west coast, make sure you're not placed with their NYC office. How about trying to call them at 3 in the afternoon, but your team is gone so there's no one to help you? And they wouldn't switch us to a west coast team. They're horrible. It was so bad, we started looking into litigation. Do you yourself a favor and go anywhere else.


BRIAN DIENER

05 January, 2021

trustpilot-stars

Very quick and easy

Very quick and easy. Ran a refinance quote just to keep an eye on rates but once I saw the option and it was basically a no fee refinance, I decided to move forward. Each step was easy and the whole process took less than 1 month to complete.


DAVID DE LA TORRE

04 January, 2021

trustpilot-stars

Better.com provided the best refinance…

Better.com provided the best refinance offer out of 5 different companies that I contacted for quotes. The contacts for each step of the process were all very helpful and responded to my emails within hours. There was an issue/mistake that I brought to their attention and they quickly contacted the title company to fix the problem. Their customer service is top notch, always communicating very quickly and answering my questions. The only reason that I gave them 4/5 stars is because they required me to pay for a $550 appraisal upfront to start the refi process even though they told me that an appraisal would not be needed. After closing, I did receive a refund, but that was really the my only major complaint.


ELENA

04 January, 2021

trustpilot-stars

WORST REFINANCE EXPERIENCE

I wish I had never completed refinance with them. DO NOT USE THEM FOR CASH OUT REFINANCE OR ANY OTHER REFINANCES. For two months they had never updated our payoff amount to our old mortgage provider. The closing expert Michael Tyre had asked for one, I called them several times to have it updated. In fact in e-mails they assured me that it would be updated, but it never happened I really hope they review my case. We received 2K less, so now we have to figure out how to get that money. The time I spent e-mailing them and calling was futile, no-one was able to help me. I could have gone with Cardinal, or LoanDepot. They gave me the same 15 year rate 2.5% and credited the closing costs. Please do not repeat my mistake. We have excellent credit and could have gone anywhere, if you are in the same boat DO NOT USE THEM.


KEITH MAY

04 January, 2021

trustpilot-stars

Better Mortgage - a great experience!

I found Better Mortgage when I was checking mortgage rates online. After reading many reviews I decided to give them a look. The whole experience was great - very painless! I would use Better again.


ANDREA LAIBLE

01 January, 2021

trustpilot-stars

Smooth process

I’ve refinanced several times over the years and this was by far the smoothest process. The app gives step by step instructions of what supporting documents are needed to upload. The loan estimate shows when any figures have changed. The entire process was incredibly simple and fast.


AC WATERS

01 January, 2021

trustpilot-stars

Terrific service

Terrific service .... your customer service goes above and beyond ... communication was amazing ... all my questions were answered immediately. Better is better I will not work with a bank again .... Thanks to all that assisted me in my refi and to also mention that I was locked in at a great rate better than the banks could offer.


GERT

31 December, 2020

trustpilot-stars

This is the best mortgage company I…

This is the best mortgage company I have used and I'm a real estate investor. They are fast and transparent.

1

2

3

4

5

Assurance (NMLS #1912050) is not a lender. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

Annual Percentage Rate (APR) calculation and fees are as of 2021-02-26 based on information previously provided by you, the customer, including refinance period, credit score, state, mortgage balance, and property value.

The offers that appear on this site are from third party advertisers from which the operator of this site receives compensation. This compensation determines which offers appear on this site and the order in which they appear. The order is determined at our own discretion and should not be considered an endorsement of any specific offer. We strive to provide a wide array of offers, but the offers shown do not represent all financial services companies or products. The information and vendors which appear on this site are subject to change at any time.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

Rate of 1.875%, Annual Percentage Rate (APR) of 1.928% and $1295 fees are for a 15 year fixed refinance loan available through Farmers Bank & Trust (NMLS#613839) based on Excellent Credit Score, Townhouse, Primary Residence, in the state of TX, with an anticipated mortgage balance of $490,000, and property value of $600,000 as of 12/04/2020.

This site is protected by reCAPTCHA and the Google  Privacy Policy and Terms of Service apply.