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Better.com: Review

  592 Reviews on Trustpilot

Better Snapshot

Better Mortgage Corporation was founded in 2016 as a direct lender company that uses technology to offer borrowers a quick and transparent digital mortgage experience.

Backed by heavy-hitting investors like Goldman Sachs, American Express, Citi Bank, and Kleiner Perkins, Better Mortgage Corporation has funded over $28 billion in mortgage loans to its customers.


Better Spotlight

Best For
Those who want a great online experience and very low if any fees

Marketplace or Direct Lender
Direct lender

Loan Types
Home Refinance, Home Purchase

Featured Loans
Conventional

Repayment Terms
15-30 years, 5/1, 7/1, or 10/1 ARM, depending on the loan terms

Summary

Better Mortgage Corporation is a lender created for the online age. While many mortgage lenders offer online applications, Better Mortgages takes it a step further, with their proprietary algorithm which enables them to assess and approve home buyers from a wide range of backgrounds.

Because of its mostly digital platform, Better Mortgage is able to save on a ton of overhead costs, which means they’re able to charge their borrowers less. In fact, they don’t charge any origination fees, lender fees, or commissions. The platform is completely digital, from beginning to end. Upon completion of your application, you can log in at any moment to check on your application process.


Loan Types

What makes Better Mortgage Corporation unique is that it only offers conforming loans, with a choice between fixed and adjustable rate mortgages. In addition to conventional mortgages, it also offers a variety of other benefits and products.

Here are a few of the products available:

● Better Settlement Services. When you’re deep enough into the application process and are looking to get third-party closing costs figured out, Better can help match you with third-party services that are affordable. Their nationwide notary network is able to meet you in person wherever you need.

● Better Cover. If you’re buying a home or simply refinancing, you’ll still need home insurance. Better Mortgage Corporation can also match you with the right home insurance agent within seconds, using the information you’ve already entered into your application. You don’t have to do anything else except pick the insurance you’d like.

● Better Real Estate. If you’re still looking for a home, or haven’t started yet, Better can match you with a trusted real estate agent to help you with the home-buying process. Simply tell Better what you’re looking for in a house, and they’ll match you up with a specialist, passing along the savings right to you (up to $2,000 off closing costs).


Mortgage Loan Rates & Terms

Better’s repayment terms are either 15, 20, or 30 years, and 5/1, 7/1, and 10/1 options for adjustable rate loans. Because all of Better Mortgage’s loans don’t have prepayment penalties, you’ll be able to pay back the loan quicker if you wish, saving you thousands in the process.

Better Mortgage’s average closing costs work out to $3,598 in third-party fees for purchasing a loan. For a refinancing loan, they come to $1,824, on average.

Better has extremely competitive rates. And, most importantly, they offer transparent, real-time rates on their websites without having to make a formal request.


Better Pros

  • Almost completely digital application process
  • Algorithms don’t require a hard credit check
  • No lender or origination fees

Better Cons

  • Not available in every state
  • 3-6 weeks processing time is a bit longer than other digital lenders
  • No government-backed loans
  • Better could transfer your loan to another service provider

Better Application Process

Better has a completely online application process which takes about 3 minutes for homebuyers looking for basic pre-approval. And while the website indicates that it can take up to 2 hours when shopping for a home and 30 minutes if you’ve already found a specific property to buy, the application for refinancing only takes a few minutes.

Once you fill out a form with a couple basic questions about your financial picture, prospective property, or home equity, you’ll be given an initial loan estimate. Next, you’ll be connected with one of Better’s dedicated loan officers for extra support along the way.

Once you’ve completed a few tasks including documentation, you’ll receive a loan estimate and will be able to request a locked-in rate. Better Mortgages typically closes a mortgage loan in 3-6 weeks after you’ve locked in a rate.


Customer Support

For customer support, Better offers a single dedicated loan officer for every customer which is a great addition to their baseline support. The loan officer will help you throughout the entire loan process, wherever you need help.

Their baseline support includes email and you can get in touch by emailing hello@better.com. Or, you can call in by phone to request a convenient time for a support rep to call you back (or request a call through an online form).

Your loan officer and regular customer support are open from:

● 9 AM to 9 PM EST, Monday to Thursday
● 9 AM to 6 PM EST, Friday
● 12 PM to 4 PM EST, Saturday
● 12 PM to 6 PM EST, Sunday

Better also has a ton of information on their website including educational resources and also includes a simple FAQ section.


Final Thoughts on Better

So, should you use Better.com to access a home mortgage loan?

Better is one of the best tech-driven digital mortgage lenders on the market. With a quick loan application process compared to traditional means, competitive rates, and no origination or lender fees, it’s one of the best options available when looking for a loan.

While they do impose a minimum credit score of 620 like most lenders, their algorithm makes it much easier to secure a loan for scores between 620-700 (compared to their competitors).

Any borrowers that meet the minimum 620 credit score will be able to secure a loan with Better. However, the group that will benefit the most from Better’s services are minority borrowers who have had difficulty getting approved by traditional mortgage lenders.


FAQ

Does Better.com offer borrowers commercial construction loans?

No, unfortunately, they do not offer any commercial construction loans at the moment.

Will Better.com service my mortgage?

Yes, Better will service your mortgage, but they won’t necessarily do it for the lifetime of your loan. At some point in time, Better.com may transfer your loan to a permanent provider. It has a large roster of mortgage investors and servicers, including banks, government entities, and other firms. They will contact you if they transfer your loan to a third party.

Better Mortgage Customer Testimonials

Excellent   592 Reviews

trustpilot-stars

KANNAPIRAN RAGHU

11 June, 2021

trustpilot-stars

MILLION THANK YOU

I would like to say a MILLION THANK YOU to "Better Mortgage" and the entire team members who worked so efficiently on my home loan process with great quality of service , dedication, determination,faster and transparent communication. Greatly Appreciate from bottom of my heart and you guys went above and beyond with your work and processing my loan on time. Especially I would like to express my sincere and Heart Full Thank you to Andy, Colleen,Erin,Sara and Daniel. Majority of my time during my loan process I was interacting with Andy( loan process expert) and Colleen (closing expert) and both of them are great people to work , fast response and very knowledgeable.Again I was very impressed by their performance and remarkable customer service !!! You guys did a fantastic job !!!!


LEAH KENNEDY

11 June, 2021

trustpilot-stars

Best possible service experience!

At first, I was a little worried because it seemed like I never got to talk to the same person twice. But every person I was connected with was familiar with my file, and could intelligently address my questions. I started to feel grateful that I had so many competent (and pleasant) people working on my re-fi - there was no need to wait for ONE person to become available to address the many inquiries I had throughout the process. Everyone at Better could help me! So my refi went through without delay (I was the only bottleneck in the process, ha!) and their super-slick website made everything feel so easy. Better has earned my full-hearted recommendation, 100%!


JACKIE

11 June, 2021

trustpilot-stars

Smoothest mortgage experience!

We just closed on our new house today and this was the smoothest experience. There was one minor hiccup at closing that was resolved right away. I've purchased homes before and and dealt with error after error throughout the process with other lenders. I kept waiting for something to go wrong but nope! Smooth as butter. 🙂 Oh and the best part about them, when you call them, they answer immediately and the first person you speak with gets you an answer right away or finds it for you. I think the longest time I spent waiting on the phone was maybe 3 minutes but they checked back every minute. Wow! That is a 180 from the normal "you're call is important to us but you'll be on hold for the next 3 hours" these days. We are so happy with this experience!


OIROG

10 June, 2021

trustpilot-stars

Grateful Borrower

I wish to express my outmost gratitude to the Loan Consultant: Hunter Kennah, the Leadership of Processing Team: Sam Ridgely and the Closing Expert: Courtney Dunn.


DANIEL

10 June, 2021

trustpilot-stars

No better than better

I had an easy time working with the people at Better. Their responses were fast via email, and if I needed to, scheduling a call, or just impromptu calling and getting someone was also easy. I had tried to refinance with my previous lender who was busy, and as a contractor, lenders can sometimes make getting the loan more complicated than it needs to be. At Better, everything was straightforward


WESLEY LISTER

10 June, 2021

trustpilot-stars

Overall experience was great

Overall experience was great. The team communicated very well throughout the process and quickly addressed any questions I had. Would definitely use them again and recommend them to others.


JACOB HARDY

10 June, 2021

trustpilot-stars

Super easy mortgage process!!

Super easy mortgage process!!! I loved the communication about the status of our loan. We were able to speak with a processor before committing any money to the process to gain a clear understanding of what options were available. The process moved as quick as I could upload documents. It’s odd that we had to ink sign so many closing documents given how “electronic” the process was until closing. I highly recommend using Better Mortgage.


KAREN ALDREDGE

09 June, 2021

trustpilot-stars

Would give experience more than 5 stars...

refinancing with Better.com was the best decision - super easy and most efficient process we've been through - highly recommend!!!


RACHELLE GILES

09 June, 2021

trustpilot-stars

Consider Better for your mortgage or refinancing needs!

We were very pleased with our Better refinancing experience. It was extremely streamlined and all of the Better employees that we worked with were polite, helpful, and responsive. We felt supported from beginning to end and absolutely encourage anyone seeking mortgage or refinancing services to consider Better.


K. G. HOWLE

09 June, 2021

trustpilot-stars

A Better Experience Became the Best!

Better Mortgage created a wonderful refinance experience for me not once, but twice this year. Not only is the online application logical to complete, but their process representatives are so personable, professional and efficient throughout all the steps of securing a loan. Great communication via phone, email, portal and timely follow-through is important to me so that I am aware of where we sit in the loan process. Better was excellent in all communicative and business areas plus they showed more transparency in their fees and loan costs. Because of the first relationship, I pulled two separate mortgage loans from national bank institutions in order to accept their terms. This decision provided not only a top rated experience for me but also a monthly and term cost savings. Thanks to each of you for your time and interest in me!


ALEXIA GIST

09 June, 2021

trustpilot-stars

Closing with Better Mortgage was super…

Closing with Better Mortgage was super simple. Majority of all communication is electronic, which for me, made things a lot easier. The portal that they utilize to upload documents is easy to use. This was probably the smoothest closing process I've ever gone through.


AMY STAMPFLE

09 June, 2021

trustpilot-stars

Great experience

Better.com gave us an incredible rate and their representatives were helpful and responsive throughout the process. I was very impressed and would highly recommend them.


RYAN

08 June, 2021

trustpilot-stars

I'd do it again

Though checklist of deliverables seem daunting and endless at times, it really is easy. I'd absolutely use Better again.


ANTHONY S

08 June, 2021

trustpilot-stars

Look no further than the Better(BEST) mortgage team!

Start to finish the Better Mortgage team operated a single cohesive unit, making a usually unpleasant process, as pleasant as could be. I was kept informed throughout the whole process with informative emails and calls, the process was smooth and continuous. The cherry on top of the cake was when an alternative mortgage was offered to me which saved me $9000 on my closing cost. Closing was quick, at my place on my terms, look no further than the Better(BEST) mortgage team!


STEPHANIE VASSE

08 June, 2021

trustpilot-stars

Perfect for someone like me

Perfect for someone like me, who wanted to do everything online. It was easy to answer questions and upload documents. The early person I spoke with helped me figure out the perfect loan that balanced my priorities. He got what I was looking for right away. Once I got into uploading documents, it barely took any time to do my refinancing. Under a month. I can imagine someone who isn't computer savvy might not like using Better, but for someone who didn't want to meet a bunch of people in person, this was perfect.


COLLEEN KROEGER

08 June, 2021

trustpilot-stars

The team at better was very helpful and…

The team at better was very helpful and responsive. The online task tracker was easy to understand, use efficiently and follow progress. The mobile notary was easy to schedule and accommodating. The only drawback was understanding the details for credits on my loan estimate. I feel like the $500 referral discount was buried in the total and never felt entirely confident of the amount in the credits.


DIANE

08 June, 2021

trustpilot-stars

My refinancing was quick and everyone…

My refinancing was quick and everyone was helpful. Thank you to everyone!


CYNDI SNYDER

08 June, 2021

trustpilot-stars

Make your life easier - leave the details to Better Mortgage!

Better Mortgage was a real pleasure to work with throughout the entire process. They certainly made the process appear easy! I was extremely pleased to find that they were readily available to answer my questions and direct me in the process. Nicole Valencia, especially, went above and beyond normal expectations to be of assistance. She answered my questions quickly and efficiently and did not hesitate to ask others for clarification or verification. We were pressed for time in closing our loan and had to meet a specific date; Nicole made certain that we were on track to meet our date.


STACY HILL-MITCHELL

07 June, 2021

trustpilot-stars

Seamless Process

The process was very easy and stress-free. I would definitely do it again.


THOMAS BALL

07 June, 2021

trustpilot-stars

The better mortgage

The entire team was professional, thoughtful and kind. The website and systems made for a seamless, transparent and satisfying refinance experience that was vastly superior to earlier experiences with other mortgage lenders. Thank you all! Thomas & Haoyang Charlottesville, VA


BEN FAUKNER

07 June, 2021

trustpilot-stars

2 Stars for rates and speed - The rest was a mess

I used to work in the mortgage industry so I have a pretty good idea of how this process works. They get 2 stars for having the lowest rates and for fast processing and underwriting times. The rest of the experience was a bit of a mess and clunky. So you start with putting in what type of loan you're trying to qualify for then it asks you for the normal documents. I was doing a refinance and rolling in the closing costs so I wouldn't need any cash to close. It didn't correctly add in the amounts at the start of the loan and then also asked me for bank statements to show sufficient funds to close. Once again, rolling in costs so don't need to provide that. Had to reach out to processor to adjust both issues. Went through processing and UW very quickly as I had sent them everything they needed quickly. Moved onto closing, what a mess. First closing disclosure (CD) was correct so we set up signing. Then as signing approached CD was changed and all of a sudden I needed to bring around $1,000 cash to close. Emailed and messaged closer to correct. No correspondence until after my signing. I was left messaging my notary during the day saying we might not actually be signing because the docs were wrong. So had to cancel 1st signing. For the next week we played try to correct the CD. I found out, yes in fact they made a mistake on the CD. What followed was around 8 different CDs. Good luck trying to keep up with all of those and the changes and which one is most recent, because their system is poorly set up to track that. It took a week to finally get it corrected and set up new signing. When the notary came, there were 2 different CDs again including an incorrect one. Finally got everything taken care of and the loan funded. They transferred it to The Money Source (TMS) to service. Had an awful customer experience with them, where their VP of Customer Experience had to get involved and told me that their customer care team had sent me the wrong information. Now my loan servicing is being transferred on the day my 1st payment is due on a holiday weekend, so we'll see how that goes. Hopefully as it moves further away from Better.com my experience will get better.


TODD LIVINGWAY

07 June, 2021

trustpilot-stars

Extremely easy process

Extremely easy process, excellent communication.


ANDY A.

07 June, 2021

trustpilot-stars

Mortgage refinancing was simple and…

Mortgage refinancing was simple and straight forward. I am so glad I decided to work with Better.


ROBIN IKEDA

06 June, 2021

trustpilot-stars

A to A-plus for Better

Five stars (rounding from about 93%). First, here's what I found smooth and solid: everything from entry to the transition from loan preparation to closing. Your website is very user-friendly in design, layout, navigation, content, feedback to user, and access to support. I really loved the educational materials. Also, the processes I encountered on my account page on the website were tightly linked to personnel who were highly accessible, and provided timely, thorough, and clear explanations and guidance. That made my experience of the loan application, analysis, approval, and preparation processes really seamless and low-stress. I'm a newbie at finance! However, I felt like we hit a wall when we got to the loan closure process, insofar as I felt like I was working blind and alone. I didn't know what to expect. So there was a lapse in support there, that I initially attributed as a personnel issue. However it may also (or entirely) have been structural; the information guiding me through the loan process during the closing steps were nowhere near as granular as they had been during other steps (e.g., official emails from BMC tying to notices on my account page; or even the time-line on my account page). Now that we're in the funding phase, I feel like I'm back in business with the BMC whose praises I've been singing to friends and family again. I'm getting an email from someone every day or so, explaining what's happening, and what to expect in the path ahead. What a relief! I hope these remarks have been clear. I don't actually know the names of the various phases of the loan process, so I've tried to guess which terms would make these smooth (mostly) and bumpy (closing) waypoints clear. Thanks for what has been, overall, a great experience. Cheers, Robin


DAVID B

05 June, 2021

trustpilot-stars

Better is exactly that: Better.

I shopped around for best interest rates, and Better delivered. What I did not shop for was a great digital experience—and Better delivered that surprisingly well. I've closed a couple of mortgages the traditional way and this took the inherent complexity and made it 10x more clean and simple. My Better dashboard made every step and status clear. There were email and txt check-ins and reminders by attentive team members all along the way. I opted for a paper signing at closing and their seamless referral was an experienced pro. This was one of those "Oh, wow- this is how tech SHOULD work" experiences. If only air-travel and health care UX were this well designed.


JIM PERRY

05 June, 2021

trustpilot-stars

Easy as 1,2,3

The entire loan process for me was done from my phone. The task management on the website made the process so easy to follow it was nothing like I’d ever done before.


JEFFREY DUNN

05 June, 2021

trustpilot-stars

Excellent communication and easy…

Excellent communication and easy process for submitting required documents.


SUDARSHAN POOJARY

05 June, 2021

trustpilot-stars

Amazing rates and great customer experience!

My rate was .375 than what my local lender quoted me plus more credits. It seemed too be good to be true but it was true along with hassle free online experience and great customer experience. I am glad to have used better.com. Their rates are true what I saw was what I got.


지유미

04 June, 2021

trustpilot-stars

It was first time for purchasing house…

It was first time for purchasing house in my life. And I was happy to be with better mortgage for my journey. Whenever I needed to assist, you guys helped me a lot and called me to give information and correct to the right direction. I was scared before I started with loan processing. However, every single staffs introduced themselves and helped each steps. so I was relieved. Thank you for helping this process went through smoothly. I appreciate you all for everything done for me.


GEOFF

04 June, 2021

trustpilot-stars

Best Rates, Best Experience!

Overall I am thrilled with the rate and the entire process. Each were much better than I've ever experienced. The interface was very understandable and the tasks were very clear. The Hybrid closing was ideal. Prior to closing I compared my final closing documents to my very initial estimate from them there were very few differences and those minor differences were actually in my favor! This is a top notch company to trust and do business with and THIS is an unsolicited review from a regular home owner refinancing.


MARK

04 June, 2021

trustpilot-stars

Satisfied first time owner

I am a first time owner. The whole process was seamless and I felt very well supported. I had couple of issues that came up, but the Better Mortgage team guided me through and made it simple. The website and the dashboard is great. The tasks are well listed and a great way to communicate. I had a great experience and will get another one through Better in the future. Thank you!


HANA JO

04 June, 2021

trustpilot-stars

Super fast refinance processing

Super fast refinance processing. I was able to see my next task immediately, and I can upload my documents to their secured website which is 24hours available. I am working 12hours shifts, so it worked really well. Also, it explains what kinds documents are needed and how can I get these from my end, such as assets, ID documents. All of terminology could be confuse me on refinance, but this tasks process helped me a lot. Only thing I can think of any possible improvement on their process, I was getting multiple loan estimates with changes. I wish it could have a simple comment “what made this amount change” instead of “the applicant’s information is different from original loan application” I was not able to figure out what causes made loan estimate more than 5-6times. So, I was little frustrated.


JUAN EDUARDO MARTINEZ

04 June, 2021

trustpilot-stars

Amazing team

Arthur Miner, Tim Johnston, Puja Tamang and the rest of the better.com team that helped me refinance my home mortgage, I would like to thank all of you for your hard work, you guys are the best, everything went nice and smoothly it about a month from beginning to the end, everyone answered my questions, they all treated me with respect, called me, texted me email me with the right information, very straightforward, I don’t think there’s anything I could possibly complain about, thank you all for your hard work, I’m looking forward to buy my second home with you guys in the future.


JOHN CAPPELLO

04 June, 2021

trustpilot-stars

Best mortgage experience ever.

I had not worked with Better before, but I have taken out 12 mortgages in my lifetime. I have to say that this was, by far, the easiest and fastest I have ever gotten funding. I didn't need much, but when I did the team was always available and responsive. The rate was stellar and the costs were the lowest I have seen. I could not recommend Better highly enough.


CHARVEL SIMON

03 June, 2021

trustpilot-stars

Great Experience

Our refinance mortgage was a great experience. From my first call requesting computer help to the last tasks were handled by professional loan experts that helped us from beginning to end and we were able to close 14 days earlier than first expected. We can’t say enough about how well we were treated. Thanks for everything, William & Charvel Simon


LCOGER

03 June, 2021

trustpilot-stars

Bottom line: lower closing costs and very competent/professional team. What else do you need???

My initial reason for considering Better for our refi was the quoted rate and lower closing fees. Once I began initial communications, it was clear that the Better team was very professional and more than willing to help. I appreciated the clear communication of who was on “my team” and the roles they played during the process. The online portal was very easy to use and feedback was concise and timely. My main complaint with other mortgage companies is the “automated” nature of loan estimates and quotes did not always match the communication with the company reps, which came across as disjointed and frustrating... This process was much better: verbal or written communication first, then online portal changes following that. THANK YOU!


MEGAN E

03 June, 2021

trustpilot-stars

Quick. Easy. No BS.

The whole process of refinancing my house was painless and quick with better mortgage. Everyone was very helpful and responsive. I would definitely recommend them to any friends and family intrested in a mortgage or refinance.


HARRING FIGUEIREDO

03 June, 2021

trustpilot-stars

Friendly folks and very responsive. Their systems makes it very easy to go through the entire process, including sending, receiving, and signing documents.

Friendly and very responsive folks. They are great to work with. Furthermore, their system makes a painless experience to send, receive, review, sign all kinds of documents. The entire process was great.


ND

03 June, 2021

trustpilot-stars

From beginning to end

From beginning to end, the process was much lower effort than I've been used to with previous mortgages. The ability to do almost everything online was very welcome. Instructions were clear and easy to follow. Your agents were also very helpful - personable and polite while also keeping an eye on the overall process so everything would stay on track. Top marks all around!


JEREMY WINTROUB

02 June, 2021

trustpilot-stars

Great process with responsive and…

Great process with responsive and wonderful people. Keeping this all digital is the way to go...


MIKE B

02 June, 2021

trustpilot-stars

This really is better!

Phenomenal application process! Streamlined the process so much and reduced the constant back-and-forth that I experienced previously. This is truly a better way to buy a mortgage - I've already recommended to numerous friends/family.


OMAR KAMARA

02 June, 2021

trustpilot-stars

I had an exceptional experience with…

I had an exceptional experience with this company. Their processes are simple and transparent. You have a clear understanding about your mortgage from the outset.


KRISTY KLEIN

02 June, 2021

trustpilot-stars

BEST Refi Experience Ever!!!

My expectations of people are pretty high, and it’s RARE that I’m pleased with interactions with businesses. Better has completely blown me away! I signed an initial disclosure with my current lender to refinance in January, and by May, they still weren’t ready to close, so I walked. I locked with Better on May 13, and they closed my refi on May 24 - 11 DAYS. Even my insurance company and the notary remarked how quickly and efficiently everything was done. The online portal is amazing and lets you know exactly what you need to do, and it also tells you what the lender is working on. There are constant updates. I’ve gone through this process several times, so I didn’t need any assistance, but the people on my team called regularly to see if I needed anything. Oh, AND there were no lender fees!!! I’m actually not sure how Better makes any money :) I’ve dealt with a lot of lenders, and I’ve never seen any process so seamless and that moves along so smoothly. Whatever you guys are doing, you’re are doing it right! Thank you, Better! I will always recommend you!


SIDDHARTHA ROYCHOWDHURY

02 June, 2021

trustpilot-stars

Smooth refinancing process

It was a very smooth process and except for the actual closing where the notary came to our house and the appraisal, the refinancing was fully online. As long as you have soft copies of all your documents, it is a great experience. They do ask for a lot of documents, which any responsible mortgage company should. Took around 27 days from start to finish.


JACKIE IN MARYLAND

01 June, 2021

trustpilot-stars

Better is right! Best Rate. Best Ever Experience.

This was, by far, the easiest refinance I have ever done. Everything was online and straightforward. Staff was available and responsive. And the rate was .75% below anybody (even our long-time mortgage broker) could touch. Can’t rave enough about the experience!


BEN MARTINEZ

01 June, 2021

trustpilot-stars

Quick and easy

I refinanced my home loan with Better Mortgage and the entire process was streamlined and efficient. Having a single portal for all communications and document handling was really nice.


POONAM PAVAR

01 June, 2021

trustpilot-stars

Disappointed.

My approval of Better Mortgage has been going down as stages progress. When I had to get a initial quote and submit for approval, there were constant reminders and follow up. Next step Final review and closure, the service dropped. Next I am trying to setup my first payment, is turning to be a nightmare. Everything we need to call customer service and its a forever hold and even call back is only next day after 8:00a.m.!!!! Emails to customer service are not helpful as just automatic responses to call customer care are received.


NICK PETERSON

01 June, 2021

trustpilot-stars

Their communication was the best I’ve…

Their communication was the best I’ve ever had and I’ve done 4 refinances in the past 2 years. Smooth process!


JOSEF

01 June, 2021

trustpilot-stars

Best refinancing experience I have had…

Best refinancing experience I have had so far. Great online process and support from the better team whenever needed. Well thought out online workflow. It went so smoothly that I was wondering if it is all going to happen that way (based on my past refinancing experiences). You still have to do your work, but it is very understandable where you are at and what else is needed. Better will most likely sell the mortgage to another lender after some time, but the terms do not change, so it’s ok.


ALEXIS BORBON

01 June, 2021

trustpilot-stars

Better is the way to go!

Better made everything super simple with purchasing our home. Their communication is exceptional. My questions were always answered in a timely manner, and the system they have in place to aid you as a consumer in your tasks is second to none. Thank you so much!!

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Rate of 1.75%, Annual Percentage Rate (APR) of 1.808% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage Corporation (NMLS#330511) based on Excellent Credit Score, Single Family Home, Primary Residence, in the state of CO, with an anticipated mortgage balance of $540,000, and property value of $600,000 as of 04/23/2021.

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in Florida and Colorado; see our current state licenses here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

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