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Better.com: Review

  672 Reviews on Trustpilot

Better Snapshot

Better Mortgage Corporation was founded in 2016 as a direct lender company that uses technology to offer borrowers a quick and transparent digital mortgage experience.

Backed by heavy-hitting investors like Goldman Sachs, American Express, Citi Bank, and Kleiner Perkins, Better Mortgage Corporation has funded over $28 billion in mortgage loans to its customers.


Better Spotlight

Best For
Those who want a great online experience and very low if any fees

Marketplace or Direct Lender
Direct lender

Loan Types
Home Refinance, Home Purchase

Featured Loans
Conventional

Repayment Terms
15-30 years, 5/1, 7/1, or 10/1 ARM, depending on the loan terms

Summary

Better Mortgage Corporation is a lender created for the online age. While many mortgage lenders offer online applications, Better Mortgages takes it a step further, with their proprietary algorithm which enables them to assess and approve home buyers from a wide range of backgrounds.

Because of its mostly digital platform, Better Mortgage is able to save on a ton of overhead costs, which means they’re able to charge their borrowers less. In fact, they don’t charge any origination fees, lender fees, or commissions. The platform is completely digital, from beginning to end. Upon completion of your application, you can log in at any moment to check on your application process.


Loan Types

What makes Better Mortgage Corporation unique is that it only offers conforming loans, with a choice between fixed and adjustable rate mortgages. In addition to conventional mortgages, it also offers a variety of other benefits and products.

Here are a few of the products available:

● Better Settlement Services. When you’re deep enough into the application process and are looking to get third-party closing costs figured out, Better can help match you with third-party services that are affordable. Their nationwide notary network is able to meet you in person wherever you need.

● Better Cover. If you’re buying a home or simply refinancing, you’ll still need home insurance. Better Mortgage Corporation can also match you with the right home insurance agent within seconds, using the information you’ve already entered into your application. You don’t have to do anything else except pick the insurance you’d like.

● Better Real Estate. If you’re still looking for a home, or haven’t started yet, Better can match you with a trusted real estate agent to help you with the home-buying process. Simply tell Better what you’re looking for in a house, and they’ll match you up with a specialist, passing along the savings right to you (up to $2,000 off closing costs).


Mortgage Loan Rates & Terms

Better’s repayment terms are either 15, 20, or 30 years, and 5/1, 7/1, and 10/1 options for adjustable rate loans. Because all of Better Mortgage’s loans don’t have prepayment penalties, you’ll be able to pay back the loan quicker if you wish, saving you thousands in the process.

Better Mortgage’s average closing costs work out to $3,598 in third-party fees for purchasing a loan. For a refinancing loan, they come to $1,824, on average.

Better has extremely competitive rates. And, most importantly, they offer transparent, real-time rates on their websites without having to make a formal request.


Better Pros

  • Almost completely digital application process
  • Algorithms don’t require a hard credit check
  • No lender or origination fees

Better Cons

  • Not available in every state
  • 3-6 weeks processing time is a bit longer than other digital lenders
  • No government-backed loans
  • Better could transfer your loan to another service provider

Better Application Process

Better has a completely online application process which takes about 3 minutes for homebuyers looking for basic pre-approval. And while the website indicates that it can take up to 2 hours when shopping for a home and 30 minutes if you’ve already found a specific property to buy, the application for refinancing only takes a few minutes.

Once you fill out a form with a couple basic questions about your financial picture, prospective property, or home equity, you’ll be given an initial loan estimate. Next, you’ll be connected with one of Better’s dedicated loan officers for extra support along the way.

Once you’ve completed a few tasks including documentation, you’ll receive a loan estimate and will be able to request a locked-in rate. Better Mortgages typically closes a mortgage loan in 3-6 weeks after you’ve locked in a rate.


Customer Support

For customer support, Better offers a single dedicated loan officer for every customer which is a great addition to their baseline support. The loan officer will help you throughout the entire loan process, wherever you need help.

Their baseline support includes email and you can get in touch by emailing hello@better.com. Or, you can call in by phone to request a convenient time for a support rep to call you back (or request a call through an online form).

Your loan officer and regular customer support are open from:

● 9 AM to 9 PM EST, Monday to Thursday
● 9 AM to 6 PM EST, Friday
● 12 PM to 4 PM EST, Saturday
● 12 PM to 6 PM EST, Sunday

Better also has a ton of information on their website including educational resources and also includes a simple FAQ section.


Final Thoughts on Better

So, should you use Better.com to access a home mortgage loan?

Better is one of the best tech-driven digital mortgage lenders on the market. With a quick loan application process compared to traditional means, competitive rates, and no origination or lender fees, it’s one of the best options available when looking for a loan.

While they do impose a minimum credit score of 620 like most lenders, their algorithm makes it much easier to secure a loan for scores between 620-700 (compared to their competitors).

Any borrowers that meet the minimum 620 credit score will be able to secure a loan with Better. However, the group that will benefit the most from Better’s services are minority borrowers who have had difficulty getting approved by traditional mortgage lenders.


FAQ

Does Better.com offer borrowers commercial construction loans?

No, unfortunately, they do not offer any commercial construction loans at the moment.

Will Better.com service my mortgage?

Yes, Better will service your mortgage, but they won’t necessarily do it for the lifetime of your loan. At some point in time, Better.com may transfer your loan to a permanent provider. It has a large roster of mortgage investors and servicers, including banks, government entities, and other firms. They will contact you if they transfer your loan to a third party.

Better Mortgage Customer Testimonials

Great   672 Reviews

trustpilot-stars

TAMMY SUTTON

12 hours ago

trustpilot-stars

Highly recommend

Everything went smoothly and professionally. I was easily able to get in touch with my agents and they answered every question in a timely manner. The process was clearly outlined and being a very busy professional, it fit into my day easily to attend to tasks online as they were presented to me. Issues were resolved efficiently and I felt very comfortable with the entire process.


JARED

13 hours ago

trustpilot-stars

Nicholas Lopez was a wonderful loan…

Nicholas Lopez was a wonderful loan agent. We had a few glitches along the way but he went above and beyond to make sure that they were resolved. I felt like I had a true advocate in him.


GARRETT D

26 October, 2021

trustpilot-stars

5 star experience

I was very pleased with Better throughout the homebuying process from how easy the pre-approval process was through to the closing. The website is very easy to use and the task feature helps to keep things organized. I also give five stars to Kiana Brown, my advisor, as she was always extremely professional, knowledgeable and helpful. I will definitely recommend Better to others.


TRACY WILLIAMS

25 October, 2021

trustpilot-stars

Great Experience

Great experience; the staff kept us on track throughout the process.


A BEAN

25 October, 2021

trustpilot-stars

Convenient and Fast

Better was quick to lock in a rate without the need to talk to anyone and they waived the appraisal for my refinance. It was easy to work through the process by completing assigned tasks as they came in. The notary that came to my home for the closing was knowledgeable and professional and it only took about 1/2 hour. My only complaint is that there was some confusion on Better's end as the initial estimated closing date came and went without any communication from them and it was hard to get an answer out of them. They finally got to the bottom of it and closing was scheduled for a couple days later. All in all the process took about a month for the refinance.


TOM MILLER

25 October, 2021

trustpilot-stars

A plus plus

I will have to honestly say Samantha and her team are a pleasure to work with. I would highly recommend dealing with them, and am 100% satisfied withy experience. I was responded to quickly, and informed of everything that was transpiring. I believe her and the team went the extra mile, and everything happened as scheduled. I appreciate the fact I didn't feel any pressure, and I was helped to make the best decision for me.


DAVID

24 October, 2021

trustpilot-stars

It's not Better.

Better.com promises to provide a "not very competitive rate" in exchange for an easier experience with underwriting and processing the loan. Unfortunately, while you DO get an uncompetitive rate, the process of getting a mortgage is still just as maddening and stupid as it ever was: Explaining the same thing to an underwriter 3 times. People quitting or getting reassigned in the middle of processing. People going on vacation the day before closing, leaving a contact in their place that has also gone on vacation. It's baffling and frustrating to have a 20% downpayment, excellent credit, and stand to make a lender 50% on the lifetime of a million dollar mortgage, and explain every nook and cranny of your finances ten times. I came expecting white glove service in exchange for the price, but I might as well have just gone to Bank of America. Not a compelling service, and not recommended.


ANDREAS WALTER

23 October, 2021

trustpilot-stars

Seamless and smooth process

Seamless and smooth process. Great rates and service.


LAURA HONG

23 October, 2021

trustpilot-stars

A+ refinance experience

We had several mortgage & refinance experiences & so far Better mortgage is the best. Quick, efficient & excellent support staff!


JEFFREY MICHAUD

22 October, 2021

trustpilot-stars

Waste of Time

I contacted them first, based on online reviews of rates fees and service. I received a phone call within 30 seconds of signing up. We went through the credit report unfreeze several times and it would not work. Finally I received a call that evening and they said it went through and they would get back to me. Three days later I get an email stating that my equity to loan ratio was too high. No phone call, no explanation. My equity is over 60%, so whatever they are using for evaluations isn't worth it. I used a local refi company and my equity value was so high they waived the Appraisal fee.


REBECCA SALVADORE

22 October, 2021

trustpilot-stars

Be prepared for frustrating inaccuracies, delays, and more delays…

This was my first experience with Better and I am sadly disappointed. I selected them for their great rates, online process, and the philosophy of no more frustrating mortgage experiences. Better’s online process is generally pretty simple and steam-lined, but the process behind the scenes is a mess. I had received pre-approval and locked in my rate in early August, expecting to close in mid-October. ~ 7 weeks into the process, in late September, I am notified that they can not offer the loan to purchase the properties as outlined in my purchase agreement. No one had read and understood the purchase agreement closely, even after I called attention to some uniquities in our agreement. So we work through that by amendments to the purchase agreement, and it’s just been one thing after another since that. 6 revised purchase agreements later, 4 appraisal revisions, revising the loan structure twice, surprise decreases in promised lender credits, uncertainty on status of title search. I am beginning to think they really wanted me to cancel…maybe they aren’t making enough off of my $500K loan. I was scheduled to close on this loan tomorrow (third closing date because the first two couldn’t be met due to delays). As of 6PM, I still have not obtained a copy of the final closing disclosure outlining settlement costs. I’ve been asking for it all week since I’ve already experienced closing get rescheduled twice. I was told by my loan agent that final balancing was underway (for 2 days), and then never updated again. Needless to say, I am not going to closing at 9 am tomorrow because I am walking away from this lender. The service was terrible and no one with authority was accountable to me as the customer throughout this process. I got a bunch of apologies. I did appreciate the positive attitudes of the people I dealt with though-out the process, they were very polite and apologetic, but this organization is poorly managed. I am probably the profile for the ideal borrower - stable employment, high income, well documented cash and assets, near perfect credit report, etc. Their process is over-reliant on third-party affiliates whom they have no control over. I would say that I pretty much drove the processing of this loan through the entire process. Was really willing to give this new company a try. Started out great, but in the end I’ve spent too much of my own time to get through the process. No call back on status at 12 hours before settlement is an absolute disgrace for customer service.


DON BRUNER

21 October, 2021

trustpilot-stars

Your "tasks" system has some problems

Your "tasks" system has some problems. From beginning to end. For example I got the last 3 tasks that I was suppose to get 24 hrs before closing 4 days after closing ,so knowing how your computer is I did those tasks, like confirmed the notary info 4 days after meeting with the notary. Another example I showed my bank statement showing I had plenty of cash in the bank but had to later show I could come up with the $300. needed for closing. Yup ,I could go on and on. Quite a few tasks the computer had me do 2 or three times. I kidded with my rep. that the one email request keep coming to me 4 times as to if I wanted to bring the $300. to closing or add it into the loan. Other things I brought up repeatedly weren't responded to until your computer program apparently thought it was time. Like you kept using a 2 month old payoff number. I never spoke to a human once until of course the notary at closing. It made me feel like the company is run by AI's. I have owned and flipped a lot on properties as a hobby in my life so I have done 10 or 20 mortgages in my life. What I come away with is these young generation Z'ers who don't want human interaction (like my teenage kids) might like never talking to a human. But for me things like have to sign the HOA form you call Planned Unit Development when I furnished a statement from the HOA that it is a voluntary club not a legal HOA was just silly. Now that it's over I am somewhat satisfied but was very frustrated during the process. I also thought paying extra to extend the rate lock was unfair because it was Better dragging their feet ,I was ready to close day one.


BRETT FINEGOLD

21 October, 2021

trustpilot-stars

Experience was good overall

Experience was good overall, though communication broke down as closing approached, with several unanswered emails and calls over multiple days. My agent Gabe was good but when he went on vacation no one picked up my account. I’d still recommend your company but you can improve communication.


TODD JENKINS

21 October, 2021

trustpilot-stars

I m a computer novice but was able to…

I m a computer novice but was able to navigate the process with the assistance of my advisor. Having people like Norah on the team you can feel confident the program Will be completed. I appreciated the closing paperwork before closing and that there were no surprises at settlement. I also liked the low interest rate.


MATTHEW ALLEY

21 October, 2021

trustpilot-stars

Great experience

Great experience. Jackson and the rest of the team did a great job keeping me informed, answering all of my questions, and shepherding us through the process expediently.


TALCO12

21 October, 2021

trustpilot-stars

Better was super easy to work with if…

Better was super easy to work with if you are digitally minded, and got us a great rate. Thanks!


BILL M

21 October, 2021

trustpilot-stars

There is no "Better" company to refinance than Better!!

The last time I refinanced was over 15 years ago. I have to say that working online with "Better" was absolutely without a doubt flawless. There was only one hiccup which was my fault for changing insurance companies in the middle of the refi. Communication was great, I am one of those people that like to do pretty much everything online. My Home Advisor Malik Francis was very helpful, he worked with me throughout the entire process and whenever I had a question or scheduled a call he was there. From application to closing, everything was done in a very timely manner. I couldn't be more pleased.


AMIT GARACH

21 October, 2021

trustpilot-stars

Such a smooth process!

The process that Better has setup is so streamlined with updates at every step you take with them. It was easy and super quick. I highly recommend them!


NABIN SHRESTHA

20 October, 2021

trustpilot-stars

This refinance been nightmare…

This refinance been nightmare from start. I believe this is the fifth time I am using you guys. Previous experience been so peace of mind and communication was so much better. With this refinance, I am real disappointed with how poor communication was and how long it took to close this loan. You guys pulled my credit like four times knowing it would effect customer credit, that should never happen. Well, hopefully next loan will be much better.


PABLO

20 October, 2021

trustpilot-stars

Everything was great from start to finish

Everything was great from start to finish. The online system was very clear and transparent. It was very useful to have a tab for "tasks" that I was able to check along the way. Brian Barbosa and everyone involved kept me always up to date too.


JIM DEARDORFF

20 October, 2021

trustpilot-stars

Very good rates

Very good rates - if you don't need a lot of help in the refinance process - Better was great option


EWA

19 October, 2021

trustpilot-stars

This company left their customers…

This company left their customers totally lost through the COVID. Every time I want to swim, the app doesn't recognise my email or the password. The truth is I stopped swimming as I spent more time on trying to book or coment on their policy that it is worth. Last time I had to travel to that place and their worker spend and hour trying to resolve the problem and only then I could use the pool. I think they are profiling their customers and let some swim and some other not. However you can find info on theit website that the pool is for everyone. Good joke! What about elderly with no apps? Is this equality???! We want to be able to buy tickets in person like we used to and I don't thik it is ethical to let one company run all swimming pools in UK !!! Good day everyone.


CHRISTOPHER TREVINO

19 October, 2021

trustpilot-stars

I was contacted by Better and I liked the convenience of the whole process.

I was contacted by Better and I liked the numbers they spoke of but better I was able to see how thing would work out via the website. The whole process was simple and working with the reps was very easy as well. The thing that allowed me to continue with Better was the low closing costs.


ELLIE SHENKER

19 October, 2021

trustpilot-stars

Will lie to you about getting a rebate! Incompetent and frustrating too boot.

Better.com promised a 1% rebate on the purchase price of my home if I worked with their referred realtor. I spoke to multiple people, multiple times that all promised this in writing and verbally. Guess what, more than a month after closing I still haven't received the rebate and no one will return my calls or emails. The last I heard was weeks ago and they were working on it. Not true! It's not worth the headache. I've spent hours trying to get them to deal with this and I can't get through to anyone. They are utterly incompetent but claim that they will always be available. A local loan officer will actually return your calls and keep their promises because they have to be accountable to everyone else in their local community, not like this giant corporation. Also, Alan Youngberg was my person and lied through his teeth throughout the whole process. Would never return my calls, emails, or texts. Wish I had walked away before it was too late. The other people who made these promises included Lawrence Lee with Better Realty and Timothy Abogado/TJ Abogado. The process of dealing with all of their "tasks" is a nightmare. It's all a poorly designed website made by someone who knows nothing about UI and seems to take pleasure in making things as frustrating as possible. Because it's a big corporation that is trying to streamline everything, it ends up taking way longer than necessary. You have no option to just send your documents to them or answer the questions directly. If the question doesn't apply to you, good luck getting them to take the "task" off your to do list and let you move to the next step. On top of that, the majority of the people I spoke to literally understood less about mortgages than I, a layperson, did. Including someone (who I am feeling kind enough at this point to not name) who was supposed to answer my questions about something on my initial closing disclosure who kept insisting we should look at the loan estimate instead because it was easier to understand. When I tried to explain that made no sense because it was no longer up to date, my question had to do with the closing disclosure numbers, not the loan estimate numbers, and that I felt confident looking at the closing disclosure, he finally disclosed that HE did not know how to interpret it.


LIZ KETRON

18 October, 2021

trustpilot-stars

I saw an ad on Facebook or TV for…

I saw an ad on Facebook or TV for Better and I really liked the idea of saving money. The process was so much easier than going into a typical mortgage lender’s office and we saved about $6k in closing costs compared to another quote I had gotten. My favorite part of the whole process was being able to upload everything and check the status of whether the documents had been looked at. I will definitely be recommending Better.com to friends and family.


CUSTOMER

18 October, 2021

trustpilot-stars

Overall a very good experience

Overall a very good experience. My representatives were both very knowledgeable and timely with responses which helped ease my mind during the process.


TIM MCDOWELL

17 October, 2021

trustpilot-stars

We refinanced our home

We refinanced our home, and the process was seamless from beginning to end. Tarun and her team were amazing to work with. They are knowledgeable, professional, and best of all, responsive to questions or concerns. I would highly recommend Better to anyone looking to finance or refinance their home.


TERRY ZINSLEN

16 October, 2021

trustpilot-stars

Was looking to Refinance Home and…

Was looking to Refinance Home and decided to try an Online Lender. After some investigation I decided to use Better Mortgage. I have Refinanced before but always at the Bank, so needless to say I was little nervous about doing this on my own. Turns out the process is Super Easy. You just need to complete the Tasks that are assigned and upload some documents. The customer service was Great. My Advisor Jessie answered any questions I had promptly. I would highly recommend Better for any of your Mortgage needs.


THERESA NAVARETTE

16 October, 2021

trustpilot-stars

Simple and positive online process

I shopped around and Better had the best closing cost and rates. The process was easy, everything was done online and I closed on time and I had no added costs or surprises. Very honest and great customer service.


DREW

15 October, 2021

trustpilot-stars

Second refi in a matter of months…

This was my second refinance over the past couple of months. Refinancing my investment property didn’t go as smoothly as my residence. I first applied in July and had an appraisal done. The appraiser (who was “new and unfamiliar” to the area) assessed my house at $151 a foot. I provided details as to why that was incorrect and my request to reevaluate the appraisal we denied. I asked for another appraisal to be done and was told the only way to have another appraisal was to go through the application process again. At no point was I told I would be subject to “worst case” pricing or additional points if I go through another application. So I applied again hoping someone more reasonable would appraise my house. Someone with more knowledge or the area. I applied at the end of august and zero communication for weeks. I had to follow up with your team to find out when I was going to have the appraisal scheduled. I was told the appraisal company wasn’t reaching out Bc they saw I had a recent appraisal done but they were able to get the ball rolling again. So a month after I paid for the appraisal it was completed and viola!! They appraised it at $260,000, $24,000 more than the previous appraiser. So I’m disappointed in the communication or lack there of and I’m highly unsatisfied that I was penalized the way I was especially being a two time borrower who has nearly $600,000 in home loans with you all now. If the investment refi was my first experience I wouldnt have refinanced my primary residence. This is an offstage complaint. I am not taking this onstage because I would hope someone with authority will respond to my complaint.


PAUL PALCKO

15 October, 2021

trustpilot-stars

Better.com made our refi simple

Better Mortgage (Better.com) made the refi process straightforward, smooth, and easy. Communication was great from the start. They presented a few excellent refi options for us to choose from right from the beginning. Our Loan Specialist, Tyler was always quick to respond to any questions and concerns. (You also need to do your part and get them all your info promptly when requested!) We Closed rather quickly, too. Very good experience. Thank you!


LAZ

15 October, 2021

trustpilot-stars

Not an easy refinance experience

Not an easy refinance experience. All task documents in the portal was sent in pieces and had to login numerous times (20+ times). Funding Instructions where not clear for using a cashiers check. I found out afterwards that you can use a cashiers check if it’s over $2500. Cost me about $400 in penalties because I made a late payment to my current loan, the instructions said not to make a payment because it could have extra fees (never made a late payment). Lastly the notary missed a section to sign and had to come back. So in conclusion everything did not go smoothly compared to my previous experience.


JOHN BOWLING

15 October, 2021

trustpilot-stars

Painless and very competitive refi

The refinance process was simple and the rate offered was excellent. I had to do a little "legwork" calling my homeowners insurer and had to reschedule closing twice as I explored the right amount of cash to take out. Other than that, the online checklist and use of e-signing made the process painless with minimal text support from my loan advisor. I would definitely recommend Better based on my experience.


AIDEN THOMPSON

15 October, 2021

trustpilot-stars

Better gave me a great rate and as a…

Better gave me a great rate and as a first time buyer I really liked how simple their website is - they send you one "task" at a time, that typically takes 2 minutes, with explanations on what it means, etc. Will definitely use again if I ever buy another home! I worked with Alvin - who was very friendly and informative.


ANDREA IGNACIO PETERSON

15 October, 2021

trustpilot-stars

Unsatisfied

I will say that this is my 2nd refinance with Better. Unlike the first refi, this experience was stressful, unorganized, irritating, showed lack of attention to customer service, lack of communication skills and unprofessional as if I was dealing with people who did not know how to do their job. Too many hands on the file and no communication amongst coworkers. Repetitive and redundancy. Closing was a nightmare had to sign 2x wrong information when it was explained to make sure there wouldn't be any mistake. It was as if the questions asked and the answers given were outright ignored, thus when Notary arrived it was ALL wrong, but was told don't worry still sign call Better let them know. It will be ok. So then had to resign a second time and only to find out a week later, only because I emailed Ashley asking when is funding taking place since it was to be 3 days after signing and then was told oh, you have tasks to do. No auto emails were sent out letting me know when things were needed on a consistent basis. Emails were unanswered for 2 to 3 days, until I complained and included manager did it get better but only to revert back to the same non-communication at closing. I signed on September 27 and October 6. Didn't get any calls emails or texts letting me know they needed the rescission docs yet again until I emailed Ashly on the 13th, because I'm getting notified and calls from Mr. Cooper my existing loan that I'm being charged a late fee and need to make payment by the 14th or incur another 98.00 in fees as well as Fremont Bank notifying me my payment is due. She then sends me an email saying oh, we need you to sign the recission letter. We can't fund unless we have that. Well we all signed the recission letter 2x before and now 3 is a charm. I told her my displeasure how I felt and she said Sorry, but at least we are at the end that's all we need and you will be funded on the 12th. Well it was the 13th. Shows how much attention to detail she had with my file. So after that is done. I get an email 10-14 a.m. stating FANNIE MAE guidelines needs and updated letter from your CPA to close we can't close unless the letter from your CPA is dated 10 days of the closing. Well, had there not been all these mistakes or had someone known we had to sign yet a 2nd time they should have taken care of it then. I am on vacation for my birthday and I have to deal with this, recontact my CPA to update the letter send it back as they tell me that this is the last thing they need to fund. Well yet again another display of incompetency and such disorganization. I get it done and receive an email hours later telling me congratulations your loan is funded. Of course I go check and see and it is NOT. I was told by Reilly Carter to go ahead and pay my mortgage to ensure that I don't get a negative reporting on my Credit Report as that was my main concern. I could go on and on with other issues throughout this process, but I would never refi with Better again. This was so stressful, and I just felt like another number. No personal touch did not feel like I was a value to your company but just another computer-generated file. The left hand is definitely not letting the right hand know what they are doing as if everyone is running around with their heads cut off. I would not refer Better to any of my colleagues or friends.... I really hope you all can get organized and perhaps train your staff how to communicate and fix the algorithms on your system to better streamline the process and notify clients when tasks are needed or you need additional information. And definitely DON'T have clients sign closing docs when you have an incomplete file. Signing the closing docs to a consumer means we are DONE. I should NOT have to be running around signing rescission letters 3x having my CPA write and rewrite letters after the fact. One dissatisfied customer's experience spreads faster than wildfire than 12 happy customers.


KATE BUSSEN

15 October, 2021

trustpilot-stars

Amazing Service

Brooke Manson was our home advisor and I can not say enough great things about her and her support throughout my home buying process!! Would recommend Better to anyone looking to buy a home.


MARK ROBBINS

15 October, 2021

trustpilot-stars

What a great experience !

I can't be anymore happier with the whole process and the entire team of employees that handled my loan! Every single question I ever had was answered in a timely manner and explained in further detail then I originally asked. Everything went extremely well from day one when I started using the online process and all the way to settlement at my home. I can't say enough good things!


KRISSY ZIEBOLD

15 October, 2021

trustpilot-stars

I can honestly say I miss hearing from…

I can honestly say I miss hearing from kelsey. In the beginning we had a learning curve. I had to learn. Made me crabby. Kelsey was so professional yet understood frustration of paper work. Couldn't do her job. If she's free she's welcome to thanksgiving here. Wanette Blaser


LARRY K

15 October, 2021

trustpilot-stars

I discovered Better.com after reading positive reviews on Bankrate.com

I discovered Better.com after reading great reviews on Bankrate.com. Eric, my home advisor was the best! He answered all of my questions in a timely manner and guided me through the entire process. This was the smoothest refi process and my attorney who did the closing told me this was the easiest mortgage company that he had dealt with in recent years and he told me he was going to refinance through better.com. Eric, thank you so much!


HI

14 October, 2021

trustpilot-stars

Everything halted after title clearance.

Everything went smoothly and very efficiently in beginning from application to submitting all documents to appraisal and title clearance (within a week). Then everything just got halted for no reason. and delayed closing and funding by a week. I have to follow up each day to make sure things are on track. I was not happy for the later part of process after title clearance.


BRYAN HUCKE

14 October, 2021

trustpilot-stars

Frustrating

We deal with a lot of lenders, and this is one of most frustrating companies to deal with!


AMI

13 October, 2021

trustpilot-stars

Second Refinance with Better

This was my second refinance with Better mortgage. Overall the process was smooth and streamlined. There were very few hiccups along the way but my mortgage advisor was able to address and solve the issues we had.


ELIJAH BERRY

13 October, 2021

trustpilot-stars

The entire process was amazingly straighforward

The entire process was amazingly straightforward. It was always clear that the next step was, I had no trouble following the instructions online, and it all happened in record time. 10/10 would refinance again, didn't know it could be this simple.


ANDREW

12 October, 2021

trustpilot-stars

Krys and the gang are astonishingly…

Krys and the gang are astonishingly good at their jobs. Throughout the entire process, they've been the friendliest, smartest, most responsive group of humans in existence. If we could have hired them to take care of the rest of the process, from home-searching to moving, we would have! Best in the business.


HAPPY BORROWER!

10 October, 2021

trustpilot-stars

Better.com really is BETTER!!!

We had an absolutely wonderful experience with Better.com in our recent mortgage loan refinance in three very important and critical ways: (1) we locked in an historically low 2.5 percent interest rate on a 30-year mortgage loan with zero points; (2) the entire process, from initial loan application to closing took only about 18 calendar days; and (3) there were zero loan fees -- repeat, ZERO -- along with title costs that were incredibly low. We're still wondering how Better.com made any money. By contrast, last year we did a refinance with a regional loan company in which we paid over twice as much in title costs plus nearly $1200 in loan origination fees -- what a ripoff compared to Better.com. As for their loan processing and customer service, we also felt that they were exemplary: all of our borrower "tasks" were always clearly explained by their web-based system and then immediately processed. Similarly, any questions we had (and we had quite a few) were quickly and courteously answered by email or phone calls. Our experience is proof that Better.com is a shining example of Fintech at its finest. Better.com really is better!!!


DANIEL

07 October, 2021

trustpilot-stars

Empty promises and excuses. Do not use them!!!!

The initial process was quick and I got approval fairly quick as well. But afterwards, everything else fell apart. We had to postpone the first closing due to better.com scheduling the closing and then not providing any explanation around the cost on the disclosure until 1 hour before the closing at which time I canceled the closing. The second attempt for whatever reason better.com canceled without explanation and with some excuses about the title company having messed up and they have "no control" over them. On the third attempt, they promised me to have everything in place and confirmed 24 hours before the scheduled closing. It's now 7 hours before the scheduled closing and I have still not heard from them nor received any updated paperwork, scheduling information, etc. DO NOT USE BETTER.COM The only thing you will get from them is empty promises and excuses if you hear from them at all.


DERRICK

05 October, 2021

trustpilot-stars

Please save yourself from this experience

I'm not normally one to write long reviews, but if I can save just one person from having an experience like mine, I have to in this case. Better.com is the worst kind of digital company. They want all of the cost savings associated with being an online only originator, but don't deliver at all on the experience. Be prepared for ridiculous delays (we will get back to you within 24 hours claim is a joke), being forced to submit the same documentation over and over again with no explanation, and in the end having random decisions with no reasonable explanation. I applied with high credit score and 15 year employment history with the same company. The mortgage amount was less than my annual income and I have more than enough cash in the bank to pay it off. For this low risk case, they somehow managed to drag out the process for four months. The low point for me was having to submit the same form for the fifth time after having it repeatedly rejected with no explanation (it was finally revealed that I had to check a box with a pen rather than typing an x on the computer). After uncountable similarly frustrating experiences, I thought I had finally emerged from their torturous process when I got my approval notification and a task to schedule my closing. How wrong I was! They follow this up with a text saying that they will now not move forward with my loan. Their stated reason: I travel too much for work. I don't even know how to respond to that.


STEVEN DUNSTON

02 October, 2021

trustpilot-stars

Shady, disorganized and dishonest

Spent dozens of hours on a refi application, and hundreds of dollars on an appraisal, only to get rejected at the end despite meeting credit score and income and other requirements. The product is buggy, the employees are dishonest, and the promised refund on the appraisal was never actually paid. Stay far away from better.com.


MULLIGAN

01 October, 2021

trustpilot-stars

Never use again - broken processes

Their flash tech savvy appearance is merely a charade. The processes are bumpier than faxing things around always pointing you to another person rather than being able to answer your questions. Staff were not knowledgeable about the basic of how a mortgage or escrow worked. They hand off your loan immediately to a never ending chain of sellers so you have to create a new account every two months. Complete waste of time throughout the whole process and continuing to be a massive suck.


EMILY

23 September, 2021

trustpilot-stars

My experience with Better.com was a huge waste of time, money, and emotional duress

Update: I was able to get a formal letter of loan denial from better after writing this review. Hilariously, the reasons listed for my denial are not any of the ones I listed below. They seem to be picked at random (Too many delinquent accounts? I have no delinquent accounts) so I guess the bots at Better just randomly selected me to get turned down. Sweet. -- This is a sham business with Kafka-esque communication and customer service process. Do NOT be taken in by their low interest rates and tech-savvy appearance. I was preapproved for a mortgage by Better on 7/19/21. At multiple times in this process, I asked my contact, Julia, if I would be approved considering I have an unconventional income and have been denied loans in the past due to this. She assured me it would not be a problem. (In retrospect I believe Julia had no professional knowledge and never really knew what she was talking about, nor did any of the dozens of minions I was rerouted to whenever I tried to contact my loan consultant.) With that information I booked travel to my desired location. I was given ANOTHER pre-approval letter on 8/19/21 to reflect the house's cost. I put in an offer on 8/19/21 and it was accepted 8/20/21. On 9/20/21, one month later, after putting down earnest money, paying for inspections and insurance, booking another trip for closing, expediting my divorce (really) to confirm I had no financial liability in my separation, and paying a $550 "rate locking fee" I was told I had been denied. The reasons I was given could have been detected in the pre-approval process, which is why I asked over and over again at the top of this process. Worse, they determined that the apartment I rent negatively affected my debt-to-income ratio. I DISCLOSED MY RENT IN THE PRE-APPROVAL PROCESS. My loan consultant Jonathan denied this. Later, he took it back, confirming that I had indeed disclosed my rent. (LOL.) They assumed I wouldn't be paying it anymore. Why would you assume that? It was as if nobody had looked at my financials before then. Worse, I was instantly locked out of my account and can't contact anyone there or get any documentation of my application and denial. My emails and calls go unanswered (my calls are often just dropped.) I have no recourse but to leave reviews like this and hope nobody else gives this rickety tin can of a company their business. (I also suspect many of these positive reviews, which sound suspiciously familiar, are plants.)

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Rate of 1.75%, Annual Percentage Rate (APR) of 1.75% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage based on Good Credit Score, Single Family House, Primary Residence, in the state of FL, with an anticipated mortgage balance of $540,000, property value of $1,000,000 and an estimated monthly payment of $3,413 as of 08/16/2021. Monthly payment does not include taxes or insurance. ID: 380108943

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in the following states: AZ, CA, CO, CT, FL, OH, OR, PA; See our current state licenses below and online here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

State broker licenses: Arizona - Mortgage Broker License: #1010424 4949 Pioneer Ln, Lakeside, AZ 85929. California – Licensed by the DBO under the California Residential Mortgage Lending Act #60DBO-115120. Colorado – Assurance IQ, LLC, 206-413-6771, Regulated by the Division of Real Estate, Mortgage Company Registration #1912050. Connecticut – Mortgage Broker License #MB-1912050. Florida - Mortgage Broker License #MBR3633, 920 5th Avenue, Suite 3600, Seattle, WA 98104. Ohio – RMLA Registration #RM.804628.000, Oregon – Assurance IQ, LLC, Mortgage Lending License #1912050. Pennsylvania - Mortgage Broker License #78592.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

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