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Rocket Mortgage: Review

  3,412 Reviews on Trustpilot

Rocket Mortgage Snapshot

Rocket Mortgage is an online loan marketplace and application process powered by Quicken Loans.

When applying for a mortgage through Rocket Loans, underwriters who work at Quicken Loans will decide if you are to be approved. Rocket Mortgage has a star rating system to show you different products and services offered by Quicken Loans.

If you’re on the go, then Rocket Mortgage by Quicken Loans is a great solution.

Their website and mobile app offer a simple, user-friendly application that can pull a prospective borrower’s employment details by simply inputting identity information like your date of birth and Social Security number.

The entire loan process is completely done online, which removes the need for having to meet in person.

Rocket Mortgage’s pre-approval can be secured in just a few minutes.


Rocket Mortgage Spotlight

Best For
Borrowers who want to do everything online

Marketplace or Direct Lender
Direct lender

Loan Types
Home Refinance, Home Mortgages

Loan Features
HARP refinancing, FHA, traditional fixed rate, VA

Repayment Terms
15 or 30-year fixed rate, 5 or 7 year ARM

Summary

Rocket Mortgage was built from the ground up as a digital lending platform. The direct lender was crafted for digital natives as a smooth, user-friendly loan platform which keeps the entire application process online and on their mobile app.

They offer a variety of mortgage loan options and rates, keeping borrowers up to date with the latest details. The website and app are designed simply and allow for all customer service to be done on the platforms.

Rocket Mortgage is best suited for first-time buyers, veterans, and borrowers who have small down payments.


Loan Types

Rocket Mortgage offers a variety of loan types, including Traditional fixed rate mortgages. They also offer a number of other loan features:

  • FHA Loans. First time home buyers with lower credit scores or a lower down payment can get financing to purchase their first home. Or they can refinance for any reason. Rocket Mortgage’s FHA loans only need a downpayment of 3%.
  • VA loans. Veterans can secure a government-backed VA loan which isn’t always available from online mortgage lenders.
  • HARP refinancing. This makes it simple for any homeowner to cash-out their refinancing loans in case of emergency, large purchase, or college fees.


Rocket Mortgage Rates & Terms

Rocket Mortgage’s exact terms for loans and mortgages aren’t exactly easy to pinpoint as their APR rate information can only be accessed by applying online.

And, unless you complete the entire application process, you won’t be able to see how much of a down payment you’ll need (although they can be as low as 3% depending on your situation).

However, Rocket Mortgage does reveal on their site that their terms range between 8 to 30 years with the YOURgage loan and variable rate mortgages have 5 or 7 year terms.

Unfortunately Rocket Mortgage only gives loans out for owner-occupied homes and not for investment properties.

You can secure a traditional fixed-rate mortgage of 15- or 30-year terms. You can also secure an ARM loan (variable rate), for 5 or 7 years.


Rocket Mortgage Pros

  • Fast, advanced platform
  • Website or Mobile app access
  • Variety of loan options
  • Real time rate updates
  • Easy-to-use platform

Rocket Mortgage Cons

  • The number of options available can be overwhelming
  • Terms and rates information isn’t available until you register
  • A lot of information on your finances needs to be submitted

Rocket Mortgage Application Process

Rocket offers one of the easiest mortgage lender applications:

1. Create an account on their website which takes a few seconds.

2. Complete the online questionnaire which includes basic information about your identity and financial situation.

3. Receive your loan quotes. You can customize tem by simply adjusting your monthly payments, down payment, or loan term until you’re happy with your offer.

4. Click the submit button to request an online approval.

5. Once you’ve received an approval, lock in your rates online.

6. E-sign your online documents to close the loan.


Customer Support

Rocket Mortgage has great customer support. Not only do they offer a phone line for support every day of the week, but they also offer email.

Plus, you can get a hold of a support person through their live chat feature on their site or mobile app. Live chat isn’t 24/7, but can be accessed 7 AM to midnight on weekdays and 9 AM to midnight on weekends.


Final Thoughts on Rocket Mortgage

So, should you use Rocket Mortgage to access a home mortgage loan?

Rocket is a speedy, digitally-focused mortgage loan provider that offers a wide range of refinancing and mortgage options.

You can secure a traditional mortgage, as well as a VA, or FHA loan, which is difficult to secure online.

Between a user-friendly website and app, Rocket Mortgage makes it easy for borrowers to secure a loan without the hassle of traditional borrowing methods.


FAQ

Are Quicken Loans and Rocket Mortgage the same company?
Yes. Rocket Mortgage is simply the online mortgage experience created by Quicken Loans. When you use Rocket Mortgage to secure a loan, Quicken Loans is the company that processes it. They’ll determine if you’re eligible, or qualified, and processes your entire loan.
What’s the difference between Rocket Mortgage and Quicken Loans?
While Quicken Loans is the company name of the mortgage lender, Rocket Mortgage is the name of Quicken’s digital lending platform.
Where is Rocket Mortgage available?
You can access Rocket Mortgage in all 50 states. However, you can’t secure Rocket Mortgage loans outside of the US or in Puerto Rico.

Rocket Mortgage Customer Testimonials

Great   3,412 Reviews

trustpilot-stars

SEAN SMITH

8 hours ago

trustpilot-stars

Double check your paperwork

Got a great rate. But they got my address wrong TWICE on the paperwork. which meant I had to take time out of work three times. Original paperwork signing, first correction, then second correction.What mortgage company can't get an address right? They're now, 9 months later, bombing me with phone calls to refinance despite me saying no. They've even gone so far as to phone my former employer looking for me. To the point my former manager texted me to see what was going on. Even worse, my former employer is a hospital. So if you want a company who can't get your address right and ties up hospital phone lines during a pandemic, the Rocket Mortgage is right for you. Got a great rate though.


VERY HAPPY FIRST-TIME CUSTOMER

11 hours ago

trustpilot-stars

One and done

We just got rejected for a mortgage, so this will be a negative review. While the customer service was fine, we suspect that the people hired are not the cream of the mortgage originators/processors crop. With excellent credit scores and making a substantial amount of money, apparently we were rejected because our accountant is just too good at deductions and all the whatnot that accountants do in order to lower their clients' tax burdens. Ironically (and fortunately,) our credit union found its way to giving us the pre-approval letter we needed, where Rocket Mortgage failed to find a way to do so. So, guess who will never get a recommendation from us when our friends, family and/or acquaintances are looking for a place to give them a mortgage.


JANEL RAND,

12 hours ago

trustpilot-stars

Still not closed

Still not closed! Nightmare so far!!! This whole process has been an absolute nightmare. What I'm seeing is either your loan with underwriting goes smoothly which I thought was happening the 1st time until we were sitting at closing…. yes that's right someone was sitting at my table To sign closing documents and the loan details were incorrect. They then set us up with a new loan officer And was told they would transfer all of our documents so that we could get to closing quicker. Not so! I have had to upload the same document multiple times, have been asked for documents that don't even exist, and once you upload a document it takes days for them to even look at it. Then if it's not the document they're looking for and you have to upload something different and do it the same day it still takes another 4 to 5 days for them to look at that. my rate lock has expired once again and my payoffs have also expired. The people have all been very friendly but get different answers from each person that you talk to. Have talked to president's club club associates, senior solutions consultants, processing reps, etc. But it seems to really not matter who you talk to they all say they have to wait for underwriting and apologize.. This is not normal!!!! Now we'll have to probably have a rate lock extension, order more payoffs which will now Extend the process probably another month. It's very unprofessional of a company to do business this way!


BOB RUKS

13 hours ago

trustpilot-stars

Poor customer service and lack of knowledge

I am trying to do a short sale on my home. They forced me into a Application for Success for refinancing. Which I did not want. They drug their feet and finally said OK, update all your documents again. Now they have started calling and telling me they have info, please call them back. When I call back. They have no idea and have to research. The first person hung up on me. The second time they said it was a mistake. I ask not to receive robo calls, have a person call me or send me an email with the info. WE CAN"T DO THAT. We have no control over robo calls. Well someone initiated it.


OLESA

19 hours ago

trustpilot-stars

Great team

Great team, great job! Good perks and offers. Easy reachable and understandable website platform. My case was not quite easy one) but they could find the best way to get it! Just let them do they job! and never give up! I really impressed! and appreciate RM team work. You are the best!


REFINANCED

19 September, 2021

trustpilot-stars

Overall Good Experience

Overall good experience. Easy, fast refinance!


RAFFI

18 September, 2021

trustpilot-stars

WOW Thanks Rocket Mortgage.

WOW. What an amazing experience from beginning to end. Rocket is hands down the best out there. We are definitely a customer for life. Thanks for the ease and the speed.Couldn’t be happier.


MIKE MZT

18 September, 2021

trustpilot-stars

Also DBA Quicken Loans

Also DBA Quicken Loans. dan trotter from Ohio a so called banker with Rocket Mortgage was extremely rude. It was to the point even though I was approved for loan I refused to do business with Rocket Mortgage (Quicken Loans). dan called several times when I was at work and I can not take calls there which he knew. As soon as I could I returned the call. He started going off on me that no matter what I have to answer his calls. He is the same as a Lawyer or Doctor and I have to answer his calls no matter what. After the call I reported him to Rocket Mortgage (Quicken loans) and cancelled the loan.


HERB KEEDY

18 September, 2021

trustpilot-stars

My experience with Rocket was positive…BUT

My experience with Rocket was positive except for one minor detail. My funds were supposed to have been distributed on a certain date but they were not. This date fell on a Friday and I was on the phone over an hour that day trying to find my money. No luck! Began the same process on Saturday morning and ended up very frustrated. Having been given a specific date for distribution, I had canceled The house payment to my former mortgage holder. After the money not being deposited when it was supposed to be, I had several charges added to my checking account for insufficent funds totaling $190.00. The reason given for Rocket not distrubiting my funds was that a wiring route had not been provided for the funds for the pay-off of my existing mortgage. Pay off info was faxed to Rocket 2 1/2 weeks prior to closing by myself personally with a confirmation of receipt by Rocket. Their wire routing number was not on that faxed information and who ever received the fax should have seen this and contacted either myself or my lending instution. This was NOT done. I spoke at length with a representive concerning the overdraft charges and he initially told me Rocket could give me $100 toward the fees of $190. I finally agreed to take $150 of the $190 and I was overnighted a check receiving it the next day. I still feel the SNAFU was Rockets fault and I shouldn't be out ANY money. Rocket is a large company who I feel still owes me $40. Herbert M. Keedy


BRUCE DUMONCEAU

17 September, 2021

trustpilot-stars

Easy process from start to close!

Easy process from start to closing on the loan. Discounts and promotions resulted in basically a “free” refinance. Reduced rate at a shorter term with a lower payment, need I say more?


NATHAN GIBSON

17 September, 2021

trustpilot-stars

Unwanted hard pull on my credit…

I received a hard pull on my credit report when the site clearly said there would only be a soft pull. I'm far from ready to buy and only wanted an idea of how much I'd need to put down. Thanks to Rocket Mortgage my credit will take an unnecessary and unwanted ding for absolutely nothing.


WILLIAM

17 September, 2021

trustpilot-stars

Working with Rocket Mortgage was OUTSTANDING!

Working with Rocket Mortgage was the BEST home mortgage experience I have ever been through! I never thought it could be so easy and hassle free. All loan institutions should adapt the same format.


JEFF MESSERVIER

17 September, 2021

trustpilot-stars

Have used Rocket Mortgage several times…

Have used Rocket Mortgage several times and always have had a great experience. Will always recommend to friends and family.


ADAM DOW

17 September, 2021

trustpilot-stars

TERRIBLE TERRIBLE place to go through

TERRIBLE TERRIBLE place to go through! I did everything they asked and 2 days before I was suppose to close they denied me because THEY made a mistake and wouldnt/couldn’t fix it. Weren’t even willing to talk about it! Even my realtor called to see if maybe they’d talk to him about fixing it. But they wouldn’t talk to him either. Gave him the same run around. They’re not good at getting back to you either by email or phone. NEVER use them! Do yourself a favor and go to a local lender.


JENNIFER RITCHIE

16 September, 2021

trustpilot-stars

Wonderful Experience

This was my first home purchase. From start to finish, everything was effortless. Easy upload of docs and there was constant contact with my team via voice, text and email. If I had a question, it was answered immediately. If you're not going to monitor your portal and do your own due diligence, then Rocket is not for you. I used my VA home loan benefit, went under contract on August 3rd and closed on September 15th. Christopher Sonnenfeld and Rema Jafar were excellent throughout the whole process, and were always professional, courteous and friendly. Great experience. Highly recommend.


KATERINA

16 September, 2021

trustpilot-stars

We had awesome experience on every…

We had awesome experience on every level!


JULIO CARRANZA

16 September, 2021

trustpilot-stars

I’m very happy to refinance my house…

I’m very happy to refinance my house with rocket mortgage because I get all the financial benefits I need


JEFF` BENEFIEL

16 September, 2021

trustpilot-stars

One of the worst experiences I have…

One of the worst experiences I have ever had with any company. The whole process was a complete mess. Their on-line system constantly kept asking for me to upload documents, which I had done already and you could see in my file. They sent messages saying my application review was on hold until I uploaded them. I spent many HOURS on the phone getting it fixed. This happened several times. My loan officer didn’t lift a finger to help, just gave me a number to call. Then one Sunday morning at 8am I get a text that says “at your request your application is being withdrawn”!!!! Another 2 hours on the phone to get that corrected. No one ever apologized or thanked me for fixing their mess. Tons of other really bad things like this. The final disaster was when their closing agent didn’t show up to the closing and didn’t call. It took 30 minutes on the phone to track him down and he ended up being 1 hour and 40 minutes late. Only thing he said was “it was not intentional”. Closing was at 9am so I doubt it was because another meeting ran long. He looked hung over.


ROSE DIMASI

16 September, 2021

trustpilot-stars

Rocket Mortgage the Best!

Rocket mortgage took over our mortgage that we had with Quicken. That was the best thing that has happened to us ever!! Great Company! Yeah Rocket! Outstanding Company!


ULRICH NGATCHOU

16 September, 2021

trustpilot-stars

i really appreciated all you did for me…

i really appreciated all you did for me and my family. thank you with all my heart.


VINCE WERTZ

15 September, 2021

trustpilot-stars

good company to work with

good company to work with. Saved a ton of money.


JAMES DUNBAR

15 September, 2021

trustpilot-stars

Smooth process

Smooth process. Very helpful staff.


CYNTHIA

15 September, 2021

trustpilot-stars

Excellent service

Excellent service, excellent communication, quick and easy refi! Will definitely recommend


KATRICE SMITH-OSEI

15 September, 2021

trustpilot-stars

Excellent customer service

Excellent customer service, friendly, and knowledgeable.


DUG LESS

15 September, 2021

trustpilot-stars

Third time wasn't a charm.

This was my 3rd mortgage with Quicken/Rocket. Typically they are seamless and very easy to work with. This time Wass an exception. I had to go through underwriting twice because of delays. Once the closing attorney did not show up for our appointment. Once the broker canceled the appraiser without telling me, which left me sitting at home for hours waiting on someone who would never show. Finally when it came time to close and everything was submitted, I was in a time crunch because of the other delays and a preplanned vacation and needed to close quickly in order to stay within the 30 days and not start all over again, while repeatedly calling and explaining the situation I continued to get the run around, it took a week for a final "check." I did end up closing, but at this point I am not sure I would choose Rocket again. I hope they reverse whatever internal changes they have made to return to the seamless process I experienced prior to this re-fi.


AN UNFORTUNATE CLIENT

14 September, 2021

trustpilot-stars

Watch your CREDIT REPORT with Rocket Mortgage!!

I already posted a detailed review on Rocket Mortgage a few days ago but I just found out that they pulled our credit report in April 2021, twice on different days in June 2021 and July 2021. These were supposed to be soft pulls NOT HARD PULLS! WOW, not only this VA refinance loan was a complete disaster but Rocket Mortgage injured our credit 3 more times than needed. BEWARE!


TERRY ARABI

14 September, 2021

trustpilot-stars

It was great working with the Rocket…

It was great working with the Rocket Mortgage Team, they helped make this process go as smooth as possible.


VITO YACOVELLI

14 September, 2021

trustpilot-stars

Rocket Mortgage is #1

It was the most streamlined and organized process I've ever dealt with. I've been buying houses for 30 years. Rocket Mortgage by far, was the absolute best most professional engagement I've ever had. Thank You


CHERI COLE

14 September, 2021

trustpilot-stars

Easiest Process EVER!!

The process almost ran on auto pilot. All of the people that we worked with were knowledgeable and professional! You have a great team!! We will definitely recommend Rocket Mortgage to friends and family!!


JOE CANNELLA

14 September, 2021

trustpilot-stars

Deceitful

I was told that my closing costs would be minimal and my principal amount wouldn't go up too much. I would be saving from a repeat customer reward and my escrow was deceiving and I would get a check with the unused escrow being returned. Well, it turns out the closing cost $6,000 and the principal went from 165,000 to 171,000, the returned escrow didn't amount to as much as I was led to believe. Needless to say, I'm not happy how it turned out and feel as though I was deceived.


JIM CHAMBERS

14 September, 2021

trustpilot-stars

I truly enjoyed working with rocket…

I truly enjoyed working with rocket mortgage, they we're all ways available to get help.I did almost the entire mortgage online with out problems.


MICHAEL F.

14 September, 2021

trustpilot-stars

A great experience from start to finish

Rocket reached out to me to suggest a refi, even though our then-existing mortgage -- also with Rocket -- dated only to June 2020 and was for a very low interest rate. The rep laid out the possibilities and addressed my concern that the costs of the refi would swallow up the benefits of an even lower rate. When the written Refi Loan Estimate didn't seem to reflect the terms we'd discussed, the rep responded patiently to my confusion and carefully walked me through the document. (The seeming discrepancy was the result of the need to re-start the tax and insurance escrow from scratch at closing, but it had virtually zero effect on the net terms since I would also be receiving a rebate of funds in the original escrow.) The closing itself was smooth as silk, despite the fact that (I am not making this up) there were hurricane warnings for later that afternoon. In the end, we got great new terms and were even happier with the transaction process than we were with the original mortgage -- and we were pretty happy back then too.


DARLENE ALLMANN

14 September, 2021

trustpilot-stars

The whole process was very easy

The whole process was very easy, and quick. Everyone I dealt with was always very professional, pleasant and knowledgeable.


MERTZ

13 September, 2021

trustpilot-stars

Don't choose Rocket if you want a quick easy refinance

If you like not talking to someone about your mortgage while it is being processed, choose Rocket. If you like not knowing what is going on with your mortgage while it is being processed, choose Rocket. If you like waiting for your mortgage to be processed, choose Rocket. If you like your calls or emails going unanswered, choose Rocket. If you like being chained to your 'dashboard' to constantly check for your 'to-do-list', choose Rocket. If you like being in the dark about your mortgage and having no one to call who will call you back, choose Rocket. Personally, we do not like any of these things and were very unhappy with our treatment by Rocket. We were led to believe it would be quick and easy and that they would be responsive to our communications. Not so. It took as long or longer than a regular refinance and was excruciating. So we will never recommend Rocket and would never use them again. Enough said.


DANA BURROWS

13 September, 2021

trustpilot-stars

Burrows ReFi Aug Sept 2021

Good experience.


PEGGE SHAUGHNESSY

13 September, 2021

trustpilot-stars

Easiest refinancing ever!

This is one of the easiest refinancing I’ve ever done people were helpful and everything went through without a flaw. I would highly recommend Quicken Loans rocket mortgage to anyone who is interested in refinancing or buying a house.


AN UNFORTUNATE CLIENT

13 September, 2021

trustpilot-stars

Reconsider another mortgage company than Rocket Mortgage.

As you begin reading this review, the nightmare that began in April 2021 which would be self explanatory about our experience with this company and we just closed it September 2021. Way too long! We got a referral from a close family member to contact Rocket Mortgage to do a VA refinance. From the very beginning we began to notice signs that should have given us a small clue of what we would go through doing the VA refinance and we are stunned to see how customers are not given the quality of care as a customer would receive when dealing with a local mortgage company. Local companies give customers respect and care that we never received from Rocket Mortgage. We have been providing documents to rocket mortgage and we receive duplicate requests for documents that was already provided. As a Customer dealing with your company has become a complete nightmare and after speaking to my district VA loans Center we were informed that customers like us get unfavorable services from your company because you are so big and the care and commitment isn't given to customers like us. We were surprised that the VA loan center had had numerous complaints about Rocket Mortgage with the same issues. It's quite disgusting to know us veterans fight for those of you and your freedom and we get continously told incorrect information because there are too many hands in our loan process and it seems our experience with Rocket Mortgage is ignored and the care we should have received has been ignored as well as our continued complaints. This loan should have been closed by now had your company honestly cared about us and eliminated errors and researched documents already provided to avoid duplicate document requests. Really, This process is all about your company and making sure all your i's are dotted and your t's are crossed regardless of what you put the customer through. This is such an outrageous and Unbelievable worst experience we have ever had. We purchased our house and closed in 3 weeks never experiencing such a clown operation that we have had go through with Rocket Mortgage. Thanks again for the nightmare. I really hope that this email and our past history and complaints is seen by upper management just so another potential customer doesn't experience what we did. Rocket Mortgage employees are not experienced enough to answer questions or concerns and when you get transferred to other employees, they make promises to return your call or do follow up but you never get it. All you are is a number with Rocket Mortgage! We encourage you to look for a local company for your Mortgage needs. Rocket Mortgage is too big so clients fall through the cracks more often than you know. WARNING - PLEASE GO WITH ANOTHER MORTGAGE COMPANY, NOT THIS ONE!


SHARON VIELLENAVE

12 September, 2021

trustpilot-stars

I bought my home using Quicken and now…

I bought my home using Quicken and now have re-financed twice, this process has been so easy and stress free, every person I've talked to throughout the process has been so helpful and wonderful to work with. I highly recommend them and share Quicken with my friends and family. Who doesn't want a stress free mortgage process?


ALEX HOWARD

11 September, 2021

trustpilot-stars

I'm done with refi's

I've done a few mortgage refi's under the former name of "Quicken Loans". I felt that the processing time, steps, document requirements and approval levels nearly made me decide to cancel the whole process. I felt that I was going through this process like it was my first time using Quicken Loans, with no consideration of my past and current record of payment history. I did accomplish lowering my interest rate, pay off some debt, however I am very unhappy with this latest borrowing experience.


S KNORR

10 September, 2021

trustpilot-stars

Cannot trust Rocket Mortgage

Rocket Mortgage strung us along for over a week before refusing our application, nearly costing us a home purchase. They use very limited criteria for loan approval.


JONATHAN FRASER

10 September, 2021

trustpilot-stars

Excellent service

Excellent service. Worked me me every step of the way! Will definitely use again when we look to buy our next house!


JAMES EVANS

10 September, 2021

trustpilot-stars

Positive Review

I've done business with Quicken Loans, now known as Rocket Mortgage, for a few years. I have been quite satisfied with the services. The representatives have been polite, patient, knowledgeable, & friendly. They referred me to someone else if they themselves were not able to satisfy my issues. I highly recommend Rocket Mortgage (formerly Quicken Loans) for managing mortgages. Thank you!


CUSTOMER CURTIS ROBERTS

10 September, 2021

trustpilot-stars

Need more stress? Try Rocket Mortgage.

We started working with One of the Rocket mortgage workers, which was fine. Then we were passed onto one of their finance specialists D. Hill, and that’s where everything went wrong. She requested paper after paper and when we submitted it, requested again and again. I believe we gave her like ten different copies of our bank statements but that was not good enough for her, she also requested copy of our lawyer’s bank statement because he gave us a financial gift. Then, she requested (seriously) the KELLY BLUE BOOK on our new refrigerator and washer and dryer. Does Kelly Blue Book even do this? Well, after hours upon hours we through in the towel. Horrible experience. Just horrible. Left us stressed out.


KATIE HAYES

10 September, 2021

trustpilot-stars

I would not suggest Rocket Mortgage

I would not suggest Rocket Mortgage, stick with someone local! I was told from the beginning that paying 20% down would let me avoid PMI (as is the case with most loans). All of a sudden closing day comes, and they have charged PMI almost $100/month, now their story is that 30% down is required to avoid PMI. I spent an hour on the phone, talked to 5-10 people, and it's impossible to get answers. Today I'm told I can pay $35,000 extra to avoid PMI. Again, stick with someone local that you can trust!!!


LINDA MONNETT

09 September, 2021

trustpilot-stars

I am very pleased with my Rocket…

I am very pleased with my Rocket Refinance loan. It helped lower my monthly payment and pay off my high interest rate loans. The process was easy and the loan officers were courteous and helpful every step of the way. I have recommended Rocket Mortgage to family and friends. I am an extremely satisfied customer.


SONJAVM

09 September, 2021

trustpilot-stars

It started really well

It started really well, then got a little rocky, I had a lot going on in my life. My Dad was ill and I was trying to think things through. I felt a little pressured by the first guy, but the follow up guy gave me the time I needed. It was good from there. I recommend them.


PHILIP C. WILSON

09 September, 2021

trustpilot-stars

I will have to say that the beacon of…

I will have to say that the beacon of light during my entire experience was your rep. Katie Cox. She was calming voice when things got a little hectic. She knew what to do and who to contact when I had any issues at all. She is very professional and compassionate and friendly and made me feel like Family. All of your rep. were excellent to work with but Katie by far was the best. Thank You Katie and All of the Rocket Family for a JOB WELL DONE!!!!!!!!


TINA

09 September, 2021

trustpilot-stars

I had a great experience with Rocket…

I had a great experience with Rocket Mortgage. The process did take longer than I expected. I believe it was due to third parties like the appraisal company and my previous mortgage company. All in all everyone was very helpful and knowledgeable and if someone did not know the immediate answer they always got back to me in a timely mater. Thanks for making the experience as painful as possible.


DENISE WHITE

09 September, 2021

trustpilot-stars

Disappointed Client

I have used Rocket for 2 previous mortgage refinancings. I was impressed with the ease of completing the paperwork, and when I had a question, my agent was readily available. My reason for 3 stars, rather than 5 stars, is the response that I got when I tried to redeem a special offer from American Express. I found the offer after closing, BUT within the dates listed for the offer. It didn't even require money back from Rocket, it was an AMEX statement credit, yet I was still denied. I feel as a loyal, repeat customer, I should have gotten the credit, or at the very least, should have been told about the offer prior to closing. It made the refinance experience less than desirable. When friends and family ask about my experience, I will relate this disappointing aspect.


NANCY

09 September, 2021

trustpilot-stars

The process was very easy only problem…

The process was very easy only problem I had is when we went to close and they had it setup to sign the document the code was being sent only to my work email address and there was not an option to make a change to where it was sent. But, under my husband they listed both his email and cell phone to pick from. The signing agent was very great and helpful thou!

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Rate of 1.75%, Annual Percentage Rate (APR) of 1.75% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage based on Excellent Credit Score, Single Family House, Primary Residence, in the state of FL, with an anticipated mortgage balance of $500,000, property value of $950,000 and an estimated monthly payment of $3,160 as of 07/23/2021. Monthly payment does not include taxes or insurance. ID: 369585376

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in Florida and Colorado; see our current state licenses here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

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