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Rocket Mortgage: Review

  3,512 Reviews on Trustpilot

Rocket Mortgage Snapshot

Rocket Mortgage is an online loan marketplace and application process powered by Quicken Loans.

When applying for a mortgage through Rocket Loans, underwriters who work at Quicken Loans will decide if you are to be approved. Rocket Mortgage has a star rating system to show you different products and services offered by Quicken Loans.

If you’re on the go, then Rocket Mortgage by Quicken Loans is a great solution.

Their website and mobile app offer a simple, user-friendly application that can pull a prospective borrower’s employment details by simply inputting identity information like your date of birth and Social Security number.

The entire loan process is completely done online, which removes the need for having to meet in person.

Rocket Mortgage’s pre-approval can be secured in just a few minutes.


Rocket Mortgage Spotlight

Best For
Borrowers who want to do everything online

Marketplace or Direct Lender
Direct lender

Loan Types
Home Refinance, Home Mortgages

Loan Features
HARP refinancing, FHA, traditional fixed rate, VA

Repayment Terms
15 or 30-year fixed rate, 5 or 7 year ARM

Summary

Rocket Mortgage was built from the ground up as a digital lending platform. The direct lender was crafted for digital natives as a smooth, user-friendly loan platform which keeps the entire application process online and on their mobile app.

They offer a variety of mortgage loan options and rates, keeping borrowers up to date with the latest details. The website and app are designed simply and allow for all customer service to be done on the platforms.

Rocket Mortgage is best suited for first-time buyers, veterans, and borrowers who have small down payments.


Loan Types

Rocket Mortgage offers a variety of loan types, including Traditional fixed rate mortgages. They also offer a number of other loan features:

  • FHA Loans. First time home buyers with lower credit scores or a lower down payment can get financing to purchase their first home. Or they can refinance for any reason. Rocket Mortgage’s FHA loans only need a downpayment of 3%.
  • VA loans. Veterans can secure a government-backed VA loan which isn’t always available from online mortgage lenders.
  • HARP refinancing. This makes it simple for any homeowner to cash-out their refinancing loans in case of emergency, large purchase, or college fees.


Rocket Mortgage Rates & Terms

Rocket Mortgage’s exact terms for loans and mortgages aren’t exactly easy to pinpoint as their APR rate information can only be accessed by applying online.

And, unless you complete the entire application process, you won’t be able to see how much of a down payment you’ll need (although they can be as low as 3% depending on your situation).

However, Rocket Mortgage does reveal on their site that their terms range between 8 to 30 years with the YOURgage loan and variable rate mortgages have 5 or 7 year terms.

Unfortunately Rocket Mortgage only gives loans out for owner-occupied homes and not for investment properties.

You can secure a traditional fixed-rate mortgage of 15- or 30-year terms. You can also secure an ARM loan (variable rate), for 5 or 7 years.


Rocket Mortgage Pros

  • Fast, advanced platform
  • Website or Mobile app access
  • Variety of loan options
  • Real time rate updates
  • Easy-to-use platform

Rocket Mortgage Cons

  • The number of options available can be overwhelming
  • Terms and rates information isn’t available until you register
  • A lot of information on your finances needs to be submitted

Rocket Mortgage Application Process

Rocket offers one of the easiest mortgage lender applications:

1. Create an account on their website which takes a few seconds.

2. Complete the online questionnaire which includes basic information about your identity and financial situation.

3. Receive your loan quotes. You can customize tem by simply adjusting your monthly payments, down payment, or loan term until you’re happy with your offer.

4. Click the submit button to request an online approval.

5. Once you’ve received an approval, lock in your rates online.

6. E-sign your online documents to close the loan.


Customer Support

Rocket Mortgage has great customer support. Not only do they offer a phone line for support every day of the week, but they also offer email.

Plus, you can get a hold of a support person through their live chat feature on their site or mobile app. Live chat isn’t 24/7, but can be accessed 7 AM to midnight on weekdays and 9 AM to midnight on weekends.


Final Thoughts on Rocket Mortgage

So, should you use Rocket Mortgage to access a home mortgage loan?

Rocket is a speedy, digitally-focused mortgage loan provider that offers a wide range of refinancing and mortgage options.

You can secure a traditional mortgage, as well as a VA, or FHA loan, which is difficult to secure online.

Between a user-friendly website and app, Rocket Mortgage makes it easy for borrowers to secure a loan without the hassle of traditional borrowing methods.


FAQ

Are Quicken Loans and Rocket Mortgage the same company?
Yes. Rocket Mortgage is simply the online mortgage experience created by Quicken Loans. When you use Rocket Mortgage to secure a loan, Quicken Loans is the company that processes it. They’ll determine if you’re eligible, or qualified, and processes your entire loan.
What’s the difference between Rocket Mortgage and Quicken Loans?
While Quicken Loans is the company name of the mortgage lender, Rocket Mortgage is the name of Quicken’s digital lending platform.
Where is Rocket Mortgage available?
You can access Rocket Mortgage in all 50 states. However, you can’t secure Rocket Mortgage loans outside of the US or in Puerto Rico.

Rocket Mortgage Customer Testimonials

Great   3,512 Reviews

trustpilot-stars

MARY MACK

21 hours ago

trustpilot-stars

My Genuine Experience

My Genuine Experience with Rocket Mortgage was excellent. I will and have highly recommended Rocket Mortgage to my friends and family. They were very courteous and professional.


MARY MACK

22 hours ago

trustpilot-stars

Personal Experience

My experience with Rocket Mortgage on both occasions were excellent. They were very professional, courteous and answered all of my questions in a timely manner. I have recommended Rocket Mortgage to many of my friends and family.


RANDY CUI

23 hours ago

trustpilot-stars

It was a very smooth and easy process.

It was a very smooth and easy process.


JOHN KEELING

18 October, 2021

trustpilot-stars

Rocket Mortgage and our rep

Rocket Mortgage and our rep. Kevin were extremely helpful. They were easy to reach and responded to all of my questions very quickly. They also walked me through how to get the best rate/closing cost ratio. Highly recommend. Made the whole process easy.


RANDY

18 October, 2021

trustpilot-stars

Rocket was the most understandable…

Rocket was the most understandable company I've worked with. Thank you, Rocket.


BRAY JAMES

16 October, 2021

trustpilot-stars

Started the loan process

Started the loan process, talked to company 1 Day, sent all papers in that was asked of me and have been ignored since. They don't respond back to emails they don't call to get rest of information from people on my loan. Have had a bad experience with them. Looking for. New loan company now. Got me credit checked with a hard inquiry for no reason.


DAVID HERNDON

15 October, 2021

trustpilot-stars

Every question that I asked was…

Every question that I asked was answered quickly, accurately and honestly. Much different than my previous mortgage company. They wanted to match Rockets great deal after they heard that I was offered a much better rate and at no points! I though, why would I, considering my previous mortgage holder was willing to “ stick it to me” hoping I wouldn’t notice!! Will recommend Rocket Mortgage to anyone!


KEITH NAGATA

15 October, 2021

trustpilot-stars

Kind of a bait and switch!

Wa told we had a locked in rate of 2.638 but the lock wasn’t so secure. Ended up with a 2.75. We were originally supposed to get about 8000.00 but ended up with 800.00. We were told we would be skipping our October payment, but we weren’t given any payments to skip. October was already previously withdrawn out of our checking and the November payments started being drafted in October, so no help there. The original contact, Matt, was great, he really worked his butt off to help us. However, when it went to the underwriter, they took away all the big benefits we were supposed to get. They said we were getting a huge discount on the points, but if you calculate the loss of the 8000.00 and the increase in the interest rate, it wasn’t as good a deal as originally presented. I probably would look elsewhere next time to Refi or purchase.


ELLIOT K

15 October, 2021

trustpilot-stars

the mortgage process was as expected…

the mortgage process was as expected however they sold off the mortgage to a company named Shellpoint who then sold it off to another called Cenlar.com very inconvenient and i would never have used Rocket if knew they would sell of my loan and end up playing ping pong stick with the big banks


ZERITA GOUGH

15 October, 2021

trustpilot-stars

Do not work with Rocket Mortgage!!!!!

Worked on Vet loan with Bryan at Rocket Mortg, everything went well. Bryan quit. Started working with Andrew Bow and Patrick Cowell at Rocket Mortg, was approved went through home inspection. We were supposed to close Oct. 8th, got a call on the 8th day of the 10 day Due Diligence....It's not going to happen. Lost home inspection money and lost the house. Was told so far into process that they didn't know how much our VA entitlement was. Started working with Rocket Mortg. in September 2021. It was a bust two weeks before closing date. Vets and all others do not deal with these people. It feels like a scam and it was. We had so many detailed problems with them. We should have run when Bryan left.


LISA LERETTE

14 October, 2021

trustpilot-stars

I started working with Rocket the…

I started working with Rocket the beginning of September. I received a verified approval. I was relocating from Iowa to Florida. I'm writing this on Thursday, October 14th at 1808. I was to close on 10/22, although we were pushing for a close date of 10/18. I was informed approximately one hour ago that we would not close until I provided a pay stub from my job. I start my job October 25th. Rocket was fully aware of this. They had requested a detailed offer letter from my employer. They received the first letter but it wasn't detailed enough. My employer sent a second letter with meticulous detail. Rocket wanted more detail from my employer but they refused, stating what they sent should suffice. On October 12th I had a screening appointment with my new employer. Rocket wanted me to get a note stating contingencies were met. My employer denied this request. The decision made by Rocket is now going to cost me thousands of dollars in air bnb fees and I'm going to have to pay for storage of my furniture as well as having to pay for it to be moved, again. All total..another $7500. This whole process could have been smoother. Start with the requirement of having to provide a pay stub and not just an offer letter. Rocket..you owe me $7500.


ERIK HARRIS

14 October, 2021

trustpilot-stars

Here’s how this scam works

Here’s how this scam works: fill out an online inquiry and u get a call back immediately from a “banker” (re: a guy who was flipping burgers a week ago). He assures you that a refi loan is a slam dunk and all he needs is a $500 deposit. You give the deposit, upload all the documents, they keep asking for more docs but assure you you’ll get the loan. A week before closing you get conditional approval and your banker calls to congratulate you. Two days before closing you get a call from a “loan facilitator” who tells you due to some technicality you won’t get the loan. And by the way, sorry you lost your $500 deposit. In short this is the scam this company makes millions of dollars on. Save yourself the trouble, go with a local lender who is invested in your community.


BRENDA F KAHN

14 October, 2021

trustpilot-stars

Refinance

I did a refinance. The whole procedure was flawless. I was very pleasantly surprised.


LM

14 October, 2021

trustpilot-stars

My refi with them went really well

My refi with them went really well. There were a few little hiccups here or there, but nothing outside the realm of what can be expected in a relatively compex transaction with a lot of moving parts. Overall, my point of contact was super responsive, they worked hard to bring my refi across the line within the timeline I specified I needed to meet and it ultimately happened. Having been with a nightmare servicer before, getting on board with a larger servicer who has their business well put together is reassuring. The best part is high quality customer service. Some of the other servicers have completely ineffective 'token gesture' customer service where someone overseas takes a call in broken English and whatever you talked about immediately vaporizes the minute you hang up the phone, with nothing actually being done (go read the horror stories- people getting actual evictions because the mortgage servicer CS was so incompetent) I don't get that feeling with Rocket, so that's good news.


ANNA POLING

14 October, 2021

trustpilot-stars

From the time I went on line to Rocket…

From the time I went on line to Rocket Morgage. Everything went like clock work. I couldn't believe how friendly everyone was and how fast they worked. They asked what I needed and made sure it all came together. Thank you so much


MONICA

14 October, 2021

trustpilot-stars

Rocket Mortgage helped us...

Rocket Mortgage helped us through the process of becoming a first time home buyer. Our loan officer was always available to answer any questions or doubts we may have had. We almost gave up after months of not being able to secure a mortgage anywhere else however Rocket Mortgage didn't give up on us. If you are a first time home buyer and don't know where to start or are afraid to move forward towards you're dream of owning a home, I would give Rocket Mortgage a try because they work hard at doing their job and are very good at it! Thank you Rocket Mortgage for making our dream come true!


MAGUIRE HARRY

14 October, 2021

trustpilot-stars

Rocket Mortgage and Polo

Rocket Mortgage and Polo - 10/10... AMAZING. I am impressed with the customer service they solved my query within 1 working day.


ENOCH YANG YANGES

14 October, 2021

trustpilot-stars

Honestly they kind of sucker you into…

Honestly they kind of sucker you into using them. I should have went with Better Mortgage. Initially the process went "rocket" fast which is how they sucker you in. I did my part of sending documents they requested immediately and they did the same. They corresponded either through text or email immediately. We were done exchanging documents and forms within I believe around 5 days. But as soon as they had all my documents, they started to drag their feet. Days went by with ZERO communication. Even when I reached out it took days for them to respond. After a couple of weeks I started to get pissed. They finally get back to me and says "oh, this process takes anywhere from 30-45 days". Would have been nice to know that UP FRONT. I would have went with Better Mortgage where at least up front they guarantee 4 weeks closing if you do your part. Oh, and then after weeks of hearing NOTHING, I finally get word from them that they want a SECOND employment verification. Right, like my first one wasn't good enough for them. And then, another week and a half goes by with ZERO communication from them. They FINALLY get back to me and says they tried to reach the point of contact I sent them but they didn't get a response so I guess they just said screw it? Turns out, they had the WRONG email address. Took them 4 days to tell me that. Had they been COMMUNICATING with me, I would have given them the correct email immediately. Just sounds like pure laziness or incompetence. Or maybe both. Again, go with Better Mortgage. They're at least up front and honest, unlike Rocket Mortgage. Just another business that lies to get you to use their services.


CARLENE UHLER FROM REXBURG IDAHO

13 October, 2021

trustpilot-stars

It was really easy to work with…

It was really easy to work with everyone and I really appreciated that my questions were answered and everyone I talked to were so kind and helpfull.


BUTCH THURSTON

13 October, 2021

trustpilot-stars

Just closed on a refi with Rocket about…

Just closed on a refi with Rocket about 2 weeks ago. I spoke with someone the first day to apply who was very helpful. My own bank said 60 days to close. I gave rocket what they asked for the next day. I closed on the loan online and only 8 days after applying. Best loan experience I ever had. All rates and closing costs were competitive. It could not have gone smoother from start to close.


RONALD KELLEY

13 October, 2021

trustpilot-stars

From start to finish everyone at rocket…

From start to finish everyone at rocket was professional and courteous. I highly recommend them for your next home purchase.


MICHELLE JAMISON

13 October, 2021

trustpilot-stars

I worked with Loan Officer Izak Yaldo as my loan…

I worked with Izak Yaldo as my loan officer…he was excellent. Izak was honest in explaining what I needed to correct on my credit report before I could get a guaranteed approval. I made the correction and within 10 days, my credit report was updated with the change and I got the pre-approval. I literally closed on my house in less than 30 days. I realize that this may not be the case for everyone, but my loan officer was very transparent in what I needed to do and they followed up on their promise. I hope this review helps someone.


MALLORY THORNTON REEDY

12 October, 2021

trustpilot-stars

Zero communication

Zero communication. We are selling our home. The buyer made the mistake of using Rocket Mortgage. We were told we would “absolutely” close four days ago. The morning of closing, Rocket Mortgage informs our title agent that one of the buyers documents is insufficient. The correct document was promptly sent in that day. Since then, there has been no communication, no updates, nothing. They are refusing to give our title agent any information. This is the third time our closing has been put off with no resolution in sight. I’m totally disappointed that this company does not keep their word.


MICHAEL JENKINS

12 October, 2021

trustpilot-stars

Extremely easy experience.

Extremely easy experience. Can not recommend enough.


VIRGINIA JOHNSON

12 October, 2021

trustpilot-stars

They made my refinance quick and easy

They made my refinance quick and easy


WILLIAM COLBECK

12 October, 2021

trustpilot-stars

I was working with another lender for…

I was working with another lender for over 6 weeks and they kept on changing the terms. I was able to talk to Rocket and had a new re-fi within weeks.


LEE

12 October, 2021

trustpilot-stars

quick response

quick response, great communication


ROBERT BLACK

12 October, 2021

trustpilot-stars

quick easy and mettb required time;ine

quick easy and mettb required time;ine


TOM PROVOST

12 October, 2021

trustpilot-stars

Rocket Mortgage is awesome

Rocket Mortgage is awesome. They are honest, hardworking, client forward (they really strive to put the homeowner first) and fast. I have no desire to have a home loan with anyone else.


TYLER

12 October, 2021

trustpilot-stars

Working with Rocket Mortgage was easy

Working with Rocket Mortgage was easy. My husband & I each had a ‘task to do’ list. It kept us on track so our refinance went through smoothly. Someone actually came to our home for the paperwork to be signed. She was prompt, pleasant & professional. Thank you for an easy refinance experience!


JEN

11 October, 2021

trustpilot-stars

Overall I had a great experience

Overall I had a great experience. I did have one question about something that came up on my credit report that my mortgage associate was unable to answer, but all things considered the process was quick & smooth.


TATE WASSON

11 October, 2021

trustpilot-stars

It was almost to easy

It was almost to easy


DOMINIC

11 October, 2021

trustpilot-stars

Not Happy at all with Rocket Mortgage

Not Happy at all with Rocket Mortgage! Was told I would be spending 8k in closing fees at first by broker Ray Young. He seemed professional at first and I was more then satisfied. Two weeks from closing it went up to 21K with a bunch of hidden fees. I was paying just over $7000 in bank fees… $1,250 Processing Fee and $5,888 in discount points= $7,138 in total bank origination costs. That is an outrageous number! I'm not sure if it was my broker or Rocket Mortgage. Either way I am not happy at all. Plus they purposely took a deposit before giving me the final numbers just to lock me in. Luckily I found a local broker that took care of me. Do not go with this company even if you get a decent broker you still have to buy your points for your rate that you earned with your credit score. This is how Rocket Mortgage treats a client that makes 20/hr.


DARLENE POLSON

11 October, 2021

trustpilot-stars

Our refinance

The whole process of refinancing our home was made so easy by all your staff members. We couldn’t be happier they went above and beyond helping to get us the best possible rate. Thank you.


LEN

11 October, 2021

trustpilot-stars

Go with the best

I have had many mortgages over the years, and most of them have been positive experiences. But none match what Rocket Mortgage can do for you. Rates go up/rates go down. But Rocket, through its technology and staff, provides an extremely higher level of performance that will make you forget the other mortgage companies. With everything occurring online, in a safe and speedy way, the process is like a, well, Rocket. Mortgage details research, initial contact, application, “Good Faith Estimate”, document upload, any tweaking, the approval, and finally closing are all accomplished seamlessly through the online dashboard. Rocket has spent the money to develop and provide this slick IT experience; use it to your advantage. Standing behind the technology are the people of Rocket. My application presented several unique aspects which required contact with various offices at Rocket. Uniformly, my interactions with the staff were highly positive. They know the products and requirements, they work quickly, and they were always professional. Rocket provides the whole spectrum of mortgage products at competitive rates. I found that they provided the best mortgage I have ever experienced.


GAIL HES

10 October, 2021

trustpilot-stars

Great service

Great service, efficient, good communications - we knew exactly where we stood every step of the way!


LISA HUNT

09 October, 2021

trustpilot-stars

Great responses to phone calls

Great responses to phone calls, excellent rate, easy, and quick. This closing went went smoothly!


ROBERT MCCULLAH

09 October, 2021

trustpilot-stars

Mortgage process

My experience with Rocket Mortgage was positive, from first contact through closing. I was kept informed throughout the entire process, which moved very efficiently.


CUSTOMER

09 October, 2021

trustpilot-stars

I am currently in the process of buying…

I am currently in the process of buying a second home and jennifer Garza is my banker. She is fantastic! If anyone is hesitate about the process and working w a patient banker- call and request her! She helped my 75 year old dad (who is a veteran) and computer not so savvy upload all his docs and even taught him how to use docusign! She handled his refi and now our second home purchase. I can’t say enough great things about her and this process. What a pleasure and unbelievable level of professionalism & genuine care for us. Bravo rocket mortgage!!!


MARK HEUSER

08 October, 2021

trustpilot-stars

A lot slower than expected

A lot slower than expected. No contact unless initiated by me, until closing.


SUSAN P

08 October, 2021

trustpilot-stars

This was by far the easiest financing I…

This was by far the easiest financing I have ever been through. Rocket Mortgage was well organized, gave clear instructions, and everything was done on line. I got a fantastic rate, which lowered my payment significantly. Thank you so much for everything!


WESLEY HOLMES

08 October, 2021

trustpilot-stars

Rocket does not have my best interest.

My initial experiences with Rocket Mortgage were more on the 4star side. The speediness/convenience of the transactions made up for some of the points on the negative side. This all changed when Robert tried to solicit a refi that was so insulting, it left me with the notion that Rocket's methods did not have my best interests in mind. A refi that came with closing costs of $6200, would increase my monthly payment by $85 over 30 years ($30,600), raise my rate by .8%.. and all for a $12,000 immediate dollars in my pocket. Unbelievable. Very insulted and i'm doing my part to share this review across multiple platforms.


REBECCA

07 October, 2021

trustpilot-stars

I have used rocket mortgage/quicken…

I have used rocket mortgage/quicken loans in the past and have been very pleased with their customer service. Chris Bedwell was my contact and he always went above and beyond to help me through the process, encouraged me through the realization of my past debt and how these could be resolved and a very pleasant individual to work with.


EARNESTINE WILLIS KENNEDY

07 October, 2021

trustpilot-stars

Very good communications with me to…

Very good communications with me to keep me updated on status of application and promptly coordinated the refinancing for me. Great Consumer Satisfaction!


TIM KOLODZIEJCZAK

07 October, 2021

trustpilot-stars

Thank you.

From the beginning of my request for a pre-approval through closing of my loan, the Rocket team efficiently and effectively worked with me, worked for me, and communicated with professionalism leading to our success. Their efforts allowed me to provide for my family in an amount of time other lenders strictly stated as, "impossible."


JOHN SALAMEH

07 October, 2021

trustpilot-stars

it was easy to apply and get everything…

it was easy to apply and get everything done in a short time , the best i ever had in refinancing .


LISA STEWART

06 October, 2021

trustpilot-stars

Most dishonest company I have ever dealt with in my 58 years y

Wow where do I start with this company. My loan was sold to them, so I call to confirm the address for my new payments, but before they can confirm their address for payments they want to see if they can save me money. Me I was very hesitant because I just completed grad school and lots of school loans. I started the process July 21st did not closed until Sept 28th. It was nothing but a nightmare from day one. I jumped through multiple hoops to get their documentation needed while their teams dropped the ball and kept verifying insurances that were already verified three different times. Finally when I showed that to the lender all of a sudden everything moved and was signed and closed with in 3 days. Now for the cash out they sent it to the incorrect account number , but according to my bank nothing shows that a payment for closing funds was ever issued under their names for title company or under my own name. Once again my bank stated no nothing has been received from that company at all week of October 4th. So now funds needed for paying debt off are delayed until someone can figure out if the money was sent, to where and recall and have to resend. Warning do not do business with rocket mortgage. go elsewhere!!! consumer beware. Update 10/7/2021. The closing title for Rocket mortgage Amrock sent my cash out for my refi to the wrong yes people I said wrong institution. Who does that? Now I cant get my funds until my bank returns funds that were never sent to my bank. Now I have a new mortgage and no cash out. Every verification they gave of payment sent yielded no results, not even the email that is generated when a deposit is reconciled came to my financial institution, what institution got it, I dont know. I have been passed around because no one wants to admit they messed up at rocket mortgage. Buyer please beware go to your local lender, bank what ever but do not do business with rocket mortgage or any of their sister companies.thoer representative Lakisha Forsey pawned me off to another person when all of her excuses were undermined by lack of evidience to co-oberate her statements. Now I am with Lauren who called to hear my side but cut me off in mid sentence and stated you deal with me now and we need your bank to send to funds back.!!!!


YVONNE LEWIS

06 October, 2021

trustpilot-stars

Relief from high interest rate!

The process was relatively easy. With no contact was good but alot of money faxing forms and printing out needed papers. Had to drive to the Ups store often. We were using our Android phones for the most part and had no printer access. So happy we are on a fixed rate now and a lower interest rate.


DAVID CHUNG

05 October, 2021

trustpilot-stars

Ran a Hard Credit Check and Ghosted Me

Ran a hard credit check and ghosted me. I was in the market for refinancing my home mortgage on my primary residence and was already knee deep in the process with two other lenders. I reached out to Rocket Mortgage as an option because of all the advertising and what I thought was a reputable business. The first person I got was upfront and said they could not beat the pricing that I received and so respectfully decided against any further. However, I started getting calls from a second Rocket Mortgage representative (Eric from Navarre, Florida), who started calling me on a regular basis to ask me to let him pull a hard credit check to see if he could beat the quote I had received from the two other mortgage lenders. I told him already that the first Rocket Mortgage representative was honest and told me he could not match the pricing I had in hand, but he would not relent and kept calling saying he wanted to pull my credit so he could check. The last time I spoke with him, I finally relented and gave my SSN because I thought maybe things had changed and Rocket could give me a better rate, but that's where there was radio silence. Sure enough, I saw the hard credit pull but never a word back from Rocket. I even tried calling and leaving a voicemail but never got a courtesy call or even information on any rates. It makes me think that maybe the broker was in it to just check a box for leads. I was pretty pissed off because I'm pretty sure it dinged my credit a bit and with nothing to show for it. I obviously ended up using another mortgage lender to close my refinance which just cleared, but my experience with Rocket left a very bad taste in my mouth and would not recommend them based on it. I felt disregarded and that basic business courtesy was not important. Funnily enough, they sent me customer review e-mail, which I also gave one star, but no follow-ups as to why I gave them that rating. Very poor customer service and regard for customers from my experience.


SHARON BEAMER

05 October, 2021

trustpilot-stars

This has been a disaster

This has been a disaster. I am paying interest with no funds received. I kept telling Mr Ruiz I didn’t have a mortgage and had no escrow….at least 5-6 tines. Told him I didn’t want to borrow $120,000.00. That took forever for understanding. Started 8/17/2021. Today is 10/4/2021 and still no funds. Told Max Rosenberg it was a trust deed. Signed 9/17 and again on 10/1/2021 this time my grown kids needed to sign. Told this by notary an hour before closing. Max said since I had signed before didn’t need 3 day right of rescission since it passed. Then received a snippy email from Thomas Connors filling in for Max. Max kept telling me I hope to disburse today. Never told me I need 2 kids there. My son lives an hour away and he made it as did my daughter. Despite being told it was a priority, it was not. Just amazing lack of communication and listening skills. Sharon Beamer

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Rate of 1.75%, Annual Percentage Rate (APR) of 1.75% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage based on Good Credit Score, Single Family House, Primary Residence, in the state of FL, with an anticipated mortgage balance of $540,000, property value of $1,000,000 and an estimated monthly payment of $3,413 as of 08/16/2021. Monthly payment does not include taxes or insurance. ID: 380108943

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in the following states: AZ, CA, CO, CT, FL, OH, OR, PA; See our current state licenses below and online here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

State broker licenses: Arizona - Mortgage Broker License: #1010424 4949 Pioneer Ln, Lakeside, AZ 85929. California – Licensed by the DBO under the California Residential Mortgage Lending Act #60DBO-115120. Colorado – Assurance IQ, LLC, 206-413-6771, Regulated by the Division of Real Estate, Mortgage Company Registration #1912050. Connecticut – Mortgage Broker License #MB-1912050. Florida - Mortgage Broker License #MBR3633, 920 5th Avenue, Suite 3600, Seattle, WA 98104. Ohio – RMLA Registration #RM.804628.000, Oregon – Assurance IQ, LLC, Mortgage Lending License #1912050. Pennsylvania - Mortgage Broker License #78592.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

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