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AmeriSave Mortgage: Review

  10,244 Reviews on Trustpilot

AmeriSave Mortgage Snapshot

Overall, AmeriSave is a great mortgage lender thanks to their streamlined online application process.

AmeriSave is a full-service mortgage lender which operates in 49 states and the District of Columbia. First established in Atlanta in 2002, it has funded over 220k homes with a total value of over $55 billion. AmeriSave is known for its great customer service for those looking for help with their mortgage loan.


AmeriSave Mortgage Spotlight

Best For
Those who need a simple application process

Marketplace or Direct Lender
Direct lender

Loan Types
Home Refinance, Home Purchase

Loan Features
FHA, VA, USDA, Conventional

Repayment Terms
Multiple options, including 10-30 years, 5/1, 7/1, or 10/1 ARM

Summary

AmeriSave is one of the biggest mortgage lenders in the United States. With a wide range of loan options for both purchasing and refinancing, they offer jumbo loans, conventional loans, VA, FHA, and USDA loans.

For each loan you can choose between fixed or variable rates. Plus, you choose between flexible repayment options of 10, 15, 20, 25, or 30 year mortgages. Interest rates are quite competitive, and AmeriSave has a number of calculators and tools to help you make an informed decision about your home mortgage loan.


Loan Types

AmeriSave offers borrowers a wide variety of loans for both purchase and refinance. While their menu isn’t quite as large as other major lenders, they do offer homeowners most of the common types of loans with competitive APRs.

Here’s a summary of the purchasing options:

  • Jumbo loan with amounts as high as $1.5 million
  • Conforming loans with a 20% minimum down payment
  • VA, FHA, and USDA loans with standard rates

Here are refinancing options:

  • Cash-out refinancing
  • Conventional rate-and-term refinancing


Mortgage Loan Rates & Terms

AmeriSave offers five different repayment terms including 10, 15, 20, 25, or 30 years. You can take an ARM with 5/1, 7/1, or 10/1 options. Or, you can take a fixed-rate mortgage.

One of AmeriSave’s downsides is that it doesn’t actually advertise mortgage rates. If you want to see your qualified rate, you’ll have to go through the entire pre-approval process.

Overall, AmeriSave’s interest rates are a bit higher than average. However, they do charge less on closing costs like origination, so their APRs are quite competitive.


AmeriSave Mortgage Pros

  • Easily apply and submit forms through the website
  • Wide variety of loan options
  • No Social Security Number needed to secure pre-approved rates

AmeriSave Mortgage Cons

  • You can’t get a rate without filling out a quote request
  • No access to loans above $1.5 million
  • Not available in New York State

AmeriSave Application Process

AmeriSave’s application is straightforward. You can either start the application process on their website, or you can start it on the phone or through live chat with a licensed loan originator. The best thing about AmeriSave’s service is that it also serves potential home buyers as well. This means you can apply based on what you’re looking for rather than having to find a home first during or before the application.

To start the online application process, you’ll fill out a short application form that just takes a few minutes to complete. You’ll be asked for a few details about yourself, including your identity, where you live, what type of home you’re looking to purchase or refinance, the type of property, and your social security number, among a few other things.

It’s important to note that if you’re applying online, AmeriSave will run a hard credit check before you’re pre-approved. However, you can choose to speak directly with a licensed loan originator, so they can run a soft credit check instead to determine your eligibility.

After you receive your pre-approved rate, you’ll be able to complete the remainder of the process online. AmeriSave lets you securely upload your documents to the portal. Plus, you can even e-sign the documents online to speed up the process.


Customer Support

To get a hold of AmeriSave, you can either start a live chat online or call them to speak to the licensed loan originator. AmeriSave’s toll-free call centers are available Monday to Friday between 8 AM and 5 PM EST.

You’ll be able to have your entire application and approval process done over the phone. The support staff are very kind and are trained to answer every question quickly and effectively.

Emails are a bit slower, with a 1-2 day delay in response. But, you can also find answers right on AmeriSave’s website through their informative FAQ section.


Final Thoughts on AmeriSave

So, should you use AmeriSave Mortgage to access a home mortgage loan?

Overall, AmeriSave is one of the best mortgage lenders for easy-to-follow applications. If you have all your documentation ready and you know where you’ll be buying or refinancing, then they’ll be able to help you get this done quickly.

However, if you have any doubts about your mortgage loan, it’s important to know that there’s a $500 cancellation fee some applicants have reported.

Thankfully, the loan process is fully done in-house and includes a number of loan options. AmeriSave is a great choice for anyone looking to secure a mortgage. They offer both traditional mortgages and a few government-backed loans.


FAQ

Does AmeriSave offer local expertise?

Yes. AmeriSave has over 500 mortgage experts around the United States. It has employees in every state (except for New York) so you can get local advice.

AmeriSave Customer Testimonials

Great   10,244 Reviews

trustpilot-stars

SHAHANE AGHAYEVA

10 May, 2022

trustpilot-stars

Do not bother. Scammers

I started an application on their website, but didn't even complete, because my credit window was closed, later an agent named Bridgete Quinn callled me and insisted to submit the documents, I explained her my situation but she still encouraged me that they have no problem with my situation. So I sent all my documents, and they did a hard pull on my credit report (my credit score is good) and then voila, she's not responding my email or calla anymore. My credit score was dropped because of them. Very disappointing


DIEGO CASTRO

03 May, 2022

trustpilot-stars

Very easy experience and very well…

Very easy experience and very well knowledge team.


ROBERT GOODRICH

25 April, 2022

trustpilot-stars

AmeriSave TeleMarketing- TCPA/DNC ISSUES

I'm not sure If this is AmeriSave or an outside company calling but I'm getting telemarketed like crazy for refinancing my house. My number is on the DNC and I have inquired about doing business with them or any third parties they work with. Just had another call today and had to update my review this company is just not getting IT.


MIRANDA WALTERS

02 April, 2022

trustpilot-stars

I just had a terrible experience in…

I just had a terrible experience in general. I got preapproval from them and made some offers on some houses and were in the waiting process. I mainly had a bad experience with the loan officer Kelly Grace. He was very pushy and really wanted me to do the $500 finance lock. I wasn't going to do that and he got really mean and disrespectful to me for no reason and hung up on me. I've never had a customer experience like that ever before, total disrespect calling me names and being super unprofessional. He offered to send me to another officer but I am never going to use their business again after that bad taste in my mouth.


MARTI W

24 March, 2022

trustpilot-stars

Great service deserves recognition, so does poor service

I pride myself on contacting mangers for great service as well as sending a ding for poor service. Unhappily this is the later. Once they get your signature, it's all downhill. Curt representatives, placaters (my kind way of identifying them as liars) I will not speak to my previous exchange in 2020 as t has been too long and things may have changed, but suffice it to say it was less than satisfactory. I have been attempting to get an escrow check reissued. I contracted Covid and only the most essential activity was done for several weeks. I was told, in February, 15-30 days to reissue. Today, 37 days later, it was still a no show. I called. The customer service rep put me on hold because it was indeed overdue. After approximately 15 minutes, the system, independent of any action by me, defaulted to collections. The young woman was zombie-like in her responses. She remained in collection mode, and after looking up my account told me there was nothing about an escrow check. I told her to look on 2/17. Hazaah! She found it then let me know I needed to speak to customer service, but wanted me, zombie-collections- style, to agree to Amerisave contacting me with any changes in my account. I told her no. She was audibly surprised. I asked for a supervisor in CS. I was transferred to CS where Ryan answered the phone. I asked if he was a supervisor, he said no. I told I wanted a supervisor since Amerisave had already taken 30 minutes of my life to accomplish nothing. Priscilla, the supervisor, apologized for the two CS reps who had apparently lied to me about the time to reissue checks and it was actually 30-90 days. Who's the real liar? I'd put my money on Priscilla. Note to Amerisave-don’t bother with the standard "just contact us BS", just send me the check and tell your supervisors to stop the lies and reprisal garbage.


MICHAEL BOLLWEG

22 March, 2022

trustpilot-stars

Amerisave

Amerisave, completely dropped the ball on my loan I was straight upfront that I wanted one contact through the process...it was agreed but did never happen I was called by persons that I could not even hear on the phone, documents where sent over and over and not filed or lost on their end. I paid for a loan lock and they did not perform they could not even remember or have reviewed my income accurately after 45 days of the process. they completely screwed up the whole loan and now have to date kept my lock fee and with interest rates rising i will have to pay much more for the loan ... totally incompetent run away from this company, if you have a significant issue they will never respond...so frustrated and completely dishonest in their practices


ANN WRIGHT

08 March, 2022

trustpilot-stars

this was an awful experience

this was an awful experience. it took months to get a $100,000 loan on a $1,270,000 house. i never want to hear the phrase 'this is the last thing we will ask for' again.


DAVE DENNIS

26 February, 2022

trustpilot-stars

Nick Wolf was awesome in communicating…

Nick Wolf was awesome in communicating with us and walking us through all the steps in the re-financing process.


MATT DAMON

23 February, 2022

trustpilot-stars

I absolutely hate hate hate this…

I absolutely hate hate hate this company. Like dislike them to the point I’ll forever wish they go bankrupt and Patrick markert has his 28 million dollar janky house foreclosured on!! Or worse it sinks into the ocean and he doesn’t have flood insurance or better yet it gets hit by a hurricane with him inside it that’s how ticked off to the moon stars and sun I am. Good riddance and i hope Biden destroys your life, your stock portfolio and your wife leaves you for a beautiful man and your Tesla leaves you for a homeless man.


MARK

18 February, 2022

trustpilot-stars

Lies and misses deadlines

First was the number of documents. At first, it was 10, then 20, when I finally thought I was done, I had 10 more, then another 10. All in all, by the time I finally completed the process, I must've submitted somewhere between 120 documents and missed two closing date deadlines.


KRISTY MATYE

17 February, 2022

trustpilot-stars

Customer Service and Support needs improvement

Amerisave representatives are non-responsive and miss important details. We never received our Settlement Statement at Closing and were pressured into signing the refinance paperwork before we could fully review it. This resulted in debt being missed. After the refinance was completed we attempted to contact Amerisave to obtain documentation and never received a return call. We attempted to remove a name from the loan and it was a hassle even though the representative reassured us it would be simple. The representatives do not read the documentation correctly and continuously misunderstand simple communication. Their rates may be low, however, their customer service is lacking.


HEATHER FLOHR

15 February, 2022

trustpilot-stars

RUN FAR and FAST

As a real estate agent, I work with a lot Ienders. Amerisave is BY FAR the absolute WORST!!! The WORST!!!! I can’t even begin to say enough horrible things about the experience I personally had. Unbelievably slow, unresponsive and incompetent. We finally close after 3+ months of torture and go figure, they likely intentionally messed up our escrow and our payment has gone up almost $200 / month. Run far and fast!


VIVEK CHANMUGAM

06 February, 2022

trustpilot-stars

My application was handled…

My application was handled professionally and with expertise. When my Loan Officer was not available, her assistants were knowledgeable and were able to move my application forward.


JOSHUA PRICE

06 February, 2022

trustpilot-stars

Fast and easy refinance!

Fast and easy refinance!


NAT A.

05 February, 2022

trustpilot-stars

The initial process was reasonably easy…

The initial process was reasonably easy and our loan originator Aimee was knowledgeable, good at follow up, and patient. Our process was hampered by communications with my 90 year old mother (whom the loan was for) and Amerisave was accommodating to our needs which is why there are four stars and not two. My number one complaint which I expressed loudly and often, was that the system would spam me with instructions about next steps, sometime contradictory. There must have been four separate people demanding different actions. That is crazy for a SaaS company to not coordinate client communications better. After several weeks this was mitigated by bringing in a supervisor. Another issue was that their documentation standards seem to be higher than other mortgage companies. Account statements for proof of funds for certain account types didn't meet their criteria, even though the statements meet Securities and Exchange Commission criteria. Seems like the underwriting process is a little heavy handed.


JAMES MURPHY

05 February, 2022

trustpilot-stars

Please can you stop with the endless…

Please can you stop with the endless email spam. Every day I delete and block your emails, only for you to resend under spoof names the next day. Tedious and illegal. Doesn't reflect well... And I’m not going to call a company in the US offering US mortgages to ask you to stop sending spam to the UK - or reply to spam emails inviting more spam. Please check your own data before marketing, as the law requires.


DARRELL ROBERTS

23 January, 2022

trustpilot-stars

Great Customer Service

Great Customer Service Dan Cohen from Amerisave is truly awesome to work with. He is reliable, timely, straightforward, and friendly. Refinancing our house with Amerisave was one of the best decisions that we have made financially.


ANNA

17 January, 2022

trustpilot-stars

Sean Greenberg was very helpful and…

Sean Greenberg was very helpful and helped me get the home of my dreams! Thank you so much!


DARON JOHNSON

12 January, 2022

trustpilot-stars

Thieves!

This company told me that they would not do a hard pull on my credit because the credit bureau that I deal with had already pulled my report. Then Rodney Fights also told me it would not affect my credit even if they did a hard pull for the next 45 days. But they did a hard pull and it did affect my credit score!


LORNA BANISTER

05 January, 2022

trustpilot-stars

Quick and easy refinance

Quick and easy refinance! I would definitely use AmeriSave Mortagage again.


TIM COOLING

02 January, 2022

trustpilot-stars

If your a business owner

If your a business owner, forget it. They don't know how to read more than a simple tax return. Forget it if you have a cash business or bought equip and wrote if off. And be prepaid to chase your tail before they tell you no. Need this, need that , then ask all over again. Must have gotten 50 emails from them for the same and different things. Total waste of effort.


RICHARD EVANS

02 January, 2022

trustpilot-stars

Timothy Taylor

The representative that helped me refinance my house showed some red flags from the start, which I unfortunately I ignored. For staters he made a transphobic joke when asking for my personal information (Race, Gender, etc.) The real problems came as we got into the refinance process. We talked one morning, around 8am, and he told me I could get an interest rate of under 3% (2.8% or something). I told him I needed to call my partner and confirm with her before I locked it in. I did that, and called him back an hour later. I got no answer (which was pretty common in my dealings with him). He finally called me back around 5pm. By that time the interest rate was no longer available, and the best he could do was a little over 3%. He explained that rates can change quickly, and there wasn't much he could do. I told him I didn't think that was fair since waiting was no fault of my own, outside of the 1 hour it took to call him back. He talked to his boss and they offered to cover a small portion of my closing costs. I begrudgingly accepted, which was a mistake. The difference in rate will cost me way more in the long run, than what they offered. As part of the process an amount of money was built in for outstanding escrow balance. This was a few thousand dollars. I was told that my current mortgage company would cut me a check for my current escrow amount, which would offset the amount built into the refinance. I did get a check for $400, but to my knowledge it was for a difference in the loan payoff, not escrow. I reached out to the individual at Amerisave several times after I closed on the refinance. I knew there was a chance I was misunderstanding something, or maybe there was a mistake that could be corrected. He's yet to return my emails or calls (it's been about a month). I reached out to Amerisave customer service, and they ignored my question about the escrow as well. As soon as it financially makes sense I'm moving my mortgage to another company. I regret doing business with this company, and feel that I've been taken advantage of. I don't know that they did anything illegal or even wrong, but I do know the way I was treated as a customer was far below the standards any reputable company should exhibit.


JENNY ROSAL

27 December, 2021

trustpilot-stars

Thank you for the quick and easy…

Thank you for the quick and easy process with my refinance!


JOHN ANNIS-II

27 December, 2021

trustpilot-stars

Allex & Dian did a stellar job Refinancing my 10 investment properties

Allex & Dian did a stellar job in getting all ten of my investment properties Refinanced (We closed 6 of them all in one day! .... This is very hard to do). AmeriSave was the only lender who wasn't artificially lowering my credit scores. I know this because I was subscribing to all three credit bureaus.


JOHN ANNIS-II

27 December, 2021

trustpilot-stars

Allex & Dian did a stellar job in getting my 10 investment properties refinanced

Allex & Dian did a stellar job in getting all ten of my investment properties Refinanced (We closed 6 of them all in one day! .... This is very hard to do). AmeriSave was the only lender who wasn't artificially lowering my credit scores. I know this because I was subscribing to all three credit bureaus.


GLORIA RAMIREZ

24 December, 2021

trustpilot-stars

Thank you for making a challenging experience worthwhile.

Thank you for making a challenging experience for us a very worthwhile one. We are very glad that in the process we were treated very professionally, and felt comfortable because we were kept informed through out. Thanks again.


CRAIG DONNELLY

20 December, 2021

trustpilot-stars

Great service and a great new loan.

We already had our mortgage with AmeriSave but did a refi to take advantage of a better rate and term. We were able to finally remove PMI and reduced the loan period by 5 years with a payment that is $12.00 per month less. This is a HUGE savings for us over the life of the loan. This is our last home purchase and we are very pleased with the service and the final terms of the new loan. Everything went very well and the communication was great. I have recommended AmeriSave to several friends already.


JOYJIT GHOSH

20 December, 2021

trustpilot-stars

The refinance process was a breeze

The refinance process was a breeze! Timothy Apenbrinck has been always a pleasure to work with. He is always on top of things and hase been instrumental in closing the loans timely on both occasions.


GREGORY PHILLIPS

18 December, 2021

trustpilot-stars

Very quick and professional

Very quick and professional! Laid out my options in a cost benefit analysis way that was easy to understand.


DONALD WHITE

18 December, 2021

trustpilot-stars

Refinance and Mortgage management was…

Refinance and Mortgage management was great. Was disappointed when I went to purchase a new home and they dropped the ball on getting me pre-approved, would have given them my business if they had just given me timely responses.


ORBY AND/OR GRACE MOSS

18 December, 2021

trustpilot-stars

We wanted to complete our refinance…Excellent service

We wanted to complete our refinance before the end of the year. We had a small window and Amerisave came through for us! Excellent service and communication the entire process!


DEBRA

18 December, 2021

trustpilot-stars

Was very hard

Was very hard, I think because I'm a single divorced woman, had to fine paper work from over20 years ago. Also was asked for paperwork every week instead of asking all at once.


DAVID GRAHAM

18 December, 2021

trustpilot-stars

Good Job

Everyone involved in this transition were exlet and were good at what they were doing so I say thanks to all involved


ERICH CALDERON

18 December, 2021

trustpilot-stars

Amerisave is way above their competition

Michael Cuva and Hussein were amazing!!!! Love Amerisave, they were fast, a better price than the competition, and very helpful!


ABIGAIL LEBRON

18 December, 2021

trustpilot-stars

Good service

Good service for my refinance


JOHN E.

16 December, 2021

trustpilot-stars

Our Refinance Experience

Our experience refinancing with AmeriSave was extremely quick, easy and painless. Our mortgage specialist, Tara Gale, was very helpful and always available when we had questions. I would recommend AmeriSave for anyone's mortgage needs.


DEREK VAUGHAN

16 December, 2021

trustpilot-stars

This was a tough refi

This was a tough refi, it was VA and I am self employed. two previous lenders turned down the loan but Jack Sullivan said he could do it and he did...closed and funded 2 days ago


EDMUNDO BRINGUIER

16 December, 2021

trustpilot-stars

Excellent service through the whole…

Excellent service through the whole process. We worked with Derek Zuver, he was excellent to work with, done a great job of us. We are very happy!


EDMUNDO BRINGUIER

16 December, 2021

trustpilot-stars

The process went flawless

The process went flawless, Derek Zuver was excellent to work with, always available, returned phone call on a timely manner, was very easy to talk with and went the extra mile to help in a credit issue with a fraudulent account opened in my wife name we didn't know anything about. I would definitely recommend Derek to any buyer. Great JOB!!!!


LANCE LESSLER

16 December, 2021

trustpilot-stars

My loan officer at Amerisave would not give up on me

My loan officer at Amerisave would not give up on me as many others had. He worked through some problems I had until we got a deal that could be approved. As a result, we successfully closed on a refinancing loan which has left me in a financial condition that is considerably improved. No shady debt relief for me now.


MARINELA THORN

16 December, 2021

trustpilot-stars

Quick and easy !

Quick and easy !


GERARDO ASTUDILLO

16 December, 2021

trustpilot-stars

The service was good

The service was good, but the process is tedious cause filters on the system!


STEVEN SIBLEY

15 December, 2021

trustpilot-stars

Process very convenient

The team I worked with were very communicative and let me know what was going on throughout the process. The automatic web links made it very simple to get all the documents transferred both ways. I really liked the fact that the closing could be done at our convenience and at our house.


PHILIP HAMBLIN

15 December, 2021

trustpilot-stars

Refinanced with them

Refinanced with them. Beginning to close was all good experience. The agent I worked with stayed in contact and always got back with me in a timely fashion. No complaints from me.


BRUCE ORENSTEIN

15 December, 2021

trustpilot-stars

Josh and Cinthia were very kind and…

Josh and Cinthia were very kind and professional during the qualifying process. There were times when frustration set in on the data collection effort but all was good by the time it was approved.


ALCUTT

15 December, 2021

trustpilot-stars

Dave & Mike were amazing

Dave & Mike were amazing! Always available for questions, very friendly and very knowledgeable! Website is super easy to navigate as well. Would highly recommend Amerisave!


ELLEN FENNELL-STERN

15 December, 2021

trustpilot-stars

A little tedious with documentation

A little tedious with documentation, but it's understandable. Jay Wolk was very nice and professional even when I was a little too demanding. Thanks


LASONDRA THREATT

15 December, 2021

trustpilot-stars

Simple and easy process

Simple and easy process. All paperwork requested was provided and we closed in 10 days. Yes, in under 2 weeks we had refinanced our home. Our loan officer Mark was amazing and answered every question in a timely manner. He couldn’t have made it simpler for us. I would definitely recommend AmeriSave Mortgage for any of your home needs.


NAVELLA SILLS

15 December, 2021

trustpilot-stars

Everyone was very helpful with the…

Everyone was very helpful with the process.


JOEY DESOCIO

15 December, 2021

trustpilot-stars

Forrest and Adam were great to work with

Forrest and Adam were great to work with during my refinance and closing on a home! I’ll absolutely be working with them again in the future

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Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator. See our current state licenses below and online here. Assurance IQ is not acting in the capacity of a mortgage broker, loan originator, correspondent lender or lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

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