AmeriSave Mortgage: Review
6,853 Reviews on TrustpilotAmeriSave Mortgage Snapshot
Overall, AmeriSave is a great mortgage lender thanks to their streamlined online application process.
AmeriSave is a full-service mortgage lender which operates in 49 states and the District of Columbia. First established in Atlanta in 2002, it has funded over 220k homes with a total value of over $55 billion. AmeriSave is known for its great customer service for those looking for help with their mortgage loan.
AmeriSave Mortgage Spotlight
Summary
AmeriSave is one of the biggest mortgage lenders in the United States. With a wide range of loan options for both purchasing and refinancing, they offer jumbo loans, conventional loans, VA, FHA, and USDA loans.
For each loan you can choose between fixed or variable rates. Plus, you choose between flexible repayment options of 10, 15, 20, 25, or 30 year mortgages. Interest rates are quite competitive, and AmeriSave has a number of calculators and tools to help you make an informed decision about your home mortgage loan.
Loan Types
AmeriSave offers borrowers a wide variety of loans for both purchase and refinance. While their menu isn’t quite as large as other major lenders, they do offer homeowners most of the common types of loans with competitive APRs.
Here’s a summary of the purchasing options:
- Jumbo loan with amounts as high as $1.5 million
- Conforming loans with a 20% minimum down payment
- VA, FHA, and USDA loans with standard rates
Here are refinancing options:
- Cash-out refinancing
- Conventional rate-and-term refinancing
Mortgage Loan Rates & Terms
AmeriSave offers five different repayment terms including 10, 15, 20, 25, or 30 years. You can take an ARM with 5/1, 7/1, or 10/1 options. Or, you can take a fixed-rate mortgage.
One of AmeriSave’s downsides is that it doesn’t actually advertise mortgage rates. If you want to see your qualified rate, you’ll have to go through the entire pre-approval process.
Overall, AmeriSave’s interest rates are a bit higher than average. However, they do charge less on closing costs like origination, so their APRs are quite competitive.
AmeriSave Mortgage Pros
- Easily apply and submit forms through the website
- Wide variety of loan options
- No Social Security Number needed to secure pre-approved rates
AmeriSave Mortgage Cons
- You can’t get a rate without filling out a quote request
- No access to loans above $1.5 million
- Not available in New York State
AmeriSave Application Process
AmeriSave’s application is straightforward. You can either start the application process on their website, or you can start it on the phone or through live chat with a licensed loan originator. The best thing about AmeriSave’s service is that it also serves potential home buyers as well. This means you can apply based on what you’re looking for rather than having to find a home first during or before the application.
To start the online application process, you’ll fill out a short application form that just takes a few minutes to complete. You’ll be asked for a few details about yourself, including your identity, where you live, what type of home you’re looking to purchase or refinance, the type of property, and your social security number, among a few other things.
It’s important to note that if you’re applying online, AmeriSave will run a hard credit check before you’re pre-approved. However, you can choose to speak directly with a licensed loan originator, so they can run a soft credit check instead to determine your eligibility.
After you receive your pre-approved rate, you’ll be able to complete the remainder of the process online. AmeriSave lets you securely upload your documents to the portal. Plus, you can even e-sign the documents online to speed up the process.
Customer Support
To get a hold of AmeriSave, you can either start a live chat online or call them to speak to the licensed loan originator. AmeriSave’s toll-free call centers are available Monday to Friday between 8 AM and 5 PM EST.
You’ll be able to have your entire application and approval process done over the phone. The support staff are very kind and are trained to answer every question quickly and effectively.
Emails are a bit slower, with a 1-2 day delay in response. But, you can also find answers right on AmeriSave’s website through their informative FAQ section.
Final Thoughts on AmeriSave
So, should you use AmeriSave Mortgage to access a home mortgage loan?
Overall, AmeriSave is one of the best mortgage lenders for easy-to-follow applications. If you have all your documentation ready and you know where you’ll be buying or refinancing, then they’ll be able to help you get this done quickly.
However, if you have any doubts about your mortgage loan, it’s important to know that there’s a $500 cancellation fee some applicants have reported.
Thankfully, the loan process is fully done in-house and includes a number of loan options. AmeriSave is a great choice for anyone looking to secure a mortgage. They offer both traditional mortgages and a few government-backed loans.
FAQ
Yes. AmeriSave has over 500 mortgage experts around the United States. It has employees in every state (except for New York) so you can get local advice.
Back in 2016, AmeriSave launched a real estate assistance program called AmeriSave Advantage. This program allows customers to access a vast network of local realtors. Once a transaction is complete, the customer can receive rewards like cash back of up to 0.5% on the sale price of the house. For instance, a $400,000 home would be $2,000 cash back.
AmeriSave Customer Testimonials
Great 6,853 Reviews
BRAD
19 hours ago
Competitive closing costs
Competitive closing costs
CUSTOMER
10 April, 2021
Slow and poor communication
There is a massive disconnect between sales staff and the rest of the company. Took almost 2 months from the start of the application to close for a simple refinance. There was a lack of communication throughout the process and I would continually have to follow up to get basic information. I didn't even receive confirmation that my loan funded when the transaction was finally complete. I would definitely not recommend. I have had much smoother refinances with other companies.
ISIS REYES LOPEZ
09 April, 2021
I was very pleased to work with…
I was very pleased to work with Amerisave to refinance my mortgage. They made the process very easy. They always kept me informed about paperwork i needed and how the process was doing. Everyone was very professional and honest.
CAREN D.
09 April, 2021
Refinance process
Our refinance with AmeriSave went very smoothly, from start to finish. Our loan originator Amanda was very knowledgeable and helpful throughout the entire process. We highly recommend!
B SERNA
09 April, 2021
My refinance loan had been approved but…
My refinance loan had been approved but there has been no payoff. No date has been given and no explanation as to why there has been a delay. Communication with my Loan Processor and Loan Originator has been non existent these past few weeks. I have tried calling and emailing but have gotten no response. Basic Communication with customers needs to happen throughout the process; from start to finish.
GUY
09 April, 2021
Great customer service from Josh…
Great customer service from Josh Drennan and team. Quickest refinance. From first call to Josh to closing was 13 days.
KEVIN BOMBARD
09 April, 2021
The refinance went fairy smooth
The refinance went fairy smooth, thanks
SATISFIED CUSTOMER
08 April, 2021
Closed in less than 2 wks
The representative was informative, clear on expectations and fast
MARIBEL ARREOLA
08 April, 2021
Everything was great but was not happy…
Everything was great but was not happy that lender applied credit for lower rate once than when we did not lock rate and went up next day then the credit for the discount points was not applied. Also after a week of closing, check for a loan that was suppose to have been paid was sent to us and had to pay interest on the extra days since the loan was not processed right away. But other than that it was great working with our lender Lori Hayden. Thank you!
MONICA PASCALE
08 April, 2021
My loan originator Jeff Jackson was…
My loan originator Jeff Jackson was very knowledgeable, friendly & a pleasure to work with. He made my refinance go very smooth & quick. Since I had such a great experience I’m now refinancing our beach house. Sincerely Monica Pascale
TERRI ROOKARD
08 April, 2021
I really appreciate how quickly the…
I really appreciate how quickly the process was. Would recommend fixing the multiple emails asking for the same information.
GEORGE LARRIBAS
08 April, 2021
The AmeriSave team did a great job
The AmeriSave team did a great job. Easiest refi I have ever done.
PATRICK MCGINLEY
08 April, 2021
Great rate! Questionable underwriting
I am a 30 + year real estate veteran and this was my first refinance online. I was truly enticed by a very, very, low rate. I think this might have been one of the Loan officers first transactions. He was not sure about the underwriting process. I continually received additional requests for more documentation. All loans are like that but these were very basic requests that could have been handled in one email instead of 5. Additionally when the underwriter reviewed documentation online, if they didnt like it they just sent the same request back, they didnt say I need other information. It left me guessing quite a bit. As it turns out there are 5 modules and each is handled by a different underwriter, that would have been go to know upfront. I closed weeks ago and still have not received the HUD 1. They loan officer was not very good at contacting me when he said that he would. I often had to call him back for the information that was needed to finish the loan up, or I had to call his supervisor, who was responsive. The underwriting requests were not very professional. For example they continually asked for Home Owner's Association Documentation on single family homes that I owned? The rate was good, but I am not sure I would go back
VENKATESWARLU IVATURI
08 April, 2021
Refinancing made easy.
The process is very smoothly and efficiently done by Amerisave. I am completely satisfied and happy to refinance with their help.
SK
08 April, 2021
I have good experience with Amerisave…
I have good experience with Amerisave staff. Cayla and Danielle are very professional and it was very easy for me to complete the assigned task online to upload documents. I will recomend Amerisave for refinance as well as first time motrgage applications.
CONCERNED
08 April, 2021
Our Originator did not keep us in the…
Our Originator did not keep us in the loop , i had to keep on calling and emailing him on the progress . they almost missed the closing date . we got a goodbye letter without receiving a hello. they said its funded but we have not received our cash out yet and the prior mortgage hasn't been paid yet so no I can't give 5 stars .
ROBERT MCGUINTY
08 April, 2021
Leo Dorson is exemplary
Leo Dorson is an exemplary model of excellent customer service. The entire process was streamlined, efficient and transparent.
STACY BOYD
08 April, 2021
This buying experience was a nightmare…
This buying experience was a nightmare to say the least. Communication was a major complaint. I never once spoke to the loan officer the entire time when I was filling out paperwork and waiting on my approval. I emailed the customer service for assistance and this too, fell on death ears. I emailed twice about the lack of communication and it was never address. I did have some difficult with my loan originator in the beginning but he did explain and assist greatly in the end. This was one of the worst experiences in my history of applying for a loan. No customer service help and no manager called me back, even after I made two request for one to do so. So, this loan process was a nightmare. At the end I was so far in the process that I just stop complaining and rode the wave until the end. I was going into my last few days before closing and had no idea of what my closing cost would be. The loan processor was attempting to move the date of my closing because she had not completed her part. Now she had over thirty days to work all this out and I repeatedly ask if additional information was needed or required during the entire process; however I got no replies. I emailed several emails to the originator and the processor; and still there was no replies. This is an unacceptable behavior and no buyer should ever be treated in this manner. The process was so bad that I stop complaining at the end of the process out of fear that the process would be delayed even more. At the end the loan processor attempted to move the closing date back and the closing firms said no the contract say March 31, 2021 and we need to stick to this date. Even after this, we were in limbo as to the final paperwork being sent to the closing firm. I really would not recommend this company to anyone. Communication is key in everything and we just did not get open communication from our loan processor. We never spoke to her once, during this entire process. No customer service even after I made two attempts to contact them! If you like open communication and to stay informed on your status then, this is not the company I would recommend for you! Respectfully, Mr. Highly Disappointed
HAWAII HOME OWNER
08 April, 2021
Great Service
Five Stars ***** My mortgage team did a great job in a very hectic market. My Team lead by Mark Poynter was able to close my loan and followed through with promises they made during the process.
WILLIAM BUEHLER
08 April, 2021
Special thanks To Roblin Klamfoth
Special thanks To Roblin Klamfoth, she was so therial and walked us right through everything. She was polite and patient. I would definitely recommend Amerisave morgage.
SARAH LONG
08 April, 2021
The entire process was easy and…
The entire process was easy and efficient and I am very impressed at the professionalism of all involved. My closing documents were fully explained and everything was executed in a timely manner. I am beyond thrilled with this mortgage company as compared to my previous company!
RODNEY R.
08 April, 2021
Very professional
We had a very good experience with AmeriSave. Our only issue was the 3weeks it took to get our Appraisal results. Other than that, it was great.
RICHARD MEDLOCK
08 April, 2021
Everything/everybody timely and…
Everything/everybody timely and professional. Informative, polite, and knowledgeable.
LELAND DAVIS
08 April, 2021
I really appreciate the hard work…
I really appreciate the hard work involved to making my refinance a success!!!!
SANDRA GAGNON
08 April, 2021
Excellent service with my refinance
I had excellence service with my refinance. It took only 3 weeks from start to finish to close on my refinance. Great company I highly recommend them.
N. WILLIAMS
08 April, 2021
very easy online process with good…
very easy online process with good rates.
ANDREW CONGER
08 April, 2021
Curtis was great to work with. Overall experience was positive.
Curtis was great to work with. Responsive whenever I had questions. I paid the 500 for the 90 day lock and it worked well as rates went up significantly before I locked. The only issue I had was the closing was delayed for a week due to the significant amount of loans coming in. Other than that the overall experience was positive.
ELSA ADAL
08 April, 2021
I had a wonderful experience
I had a wonderful experience, very professional and efficient
DH
08 April, 2021
Quick and through service
Quick and through service
ENOCH ASANTE
08 April, 2021
Excellent service
Excellent service, will definitely recommend and use again in the future
GEORGE CORPLE III
08 April, 2021
Your team that was customer facing was…
Your team that was customer facing was fine. However the adjustment process felt really shady. Changing my number of months of escrow and taxes due at closing just 3 days before signing was just the icing on the cake for this feeling. It really seed like your team was deceptively keeping the amount of money I'd need at closing low until the last minute in order to look more favorable.
ROGER HERNANDEZ
08 April, 2021
Excelente facil y rapido
Excelente facil y rapido
DEBRA MOSS
08 April, 2021
This was a pleasant experience
This was a pleasant experience. All people I dealt with during the process was so nice and professional.
TERRY O
08 April, 2021
Do not use AmeriSave
Do not use AmeriSave. My agent repeatedly ignored my emails and phone calls throughout the process, not answering for days at a time when most of these documents are time sensitive. AmeriSave messed up the closing papers and did not bother to notify me. My funds were missing for 3 days and multiple emails ignored before someone finally responded and told me they messed up my papers and I had to go through the entire closing process again. After going through all of that, AmeriSave then claimed they transferred my funds on 4/6 but I still do not have them days later again. Do yourself a favor and do not use AmeriSave, there are plenty of lenders out there that do not treat their customers this poorly.
BRADY PALMQUIST
08 April, 2021
Process was very smooth
Process was very smooth. Corey was very helpful and prompt with answers. The whole thing went quickly and without any issues. Best mortgage process I've ever been through.
DAVID RIJOS
08 April, 2021
The employees were prompt and…
The employees were prompt and courteous. They were also very skilled and kept me informed throughout the process! Thanks David Rijos
DONALD GRETKOWSKI
08 April, 2021
I would say the overall experience was great out of the gate but at the end just O.K.
I would say the overall experience was the best I've experienced for execution of a mortgage. The +'s - easy process, very informative and helpful mortgage associate, fast closing, closing at my home with a notary. Great rates and options. The 1 huge issue - After Closing the ball gets dropped and there is no follow up or guidance. No-one contacts you and explains what happens next. There is no follow up with a link to set up loan payments etc. This part of the process was cumbersome and very frustrating to deal with. I called to find out who do I pay my first payment to? I had to find a phone number on the website to contact someone and was told I needed to mail a check for the first month??? Its 2021, I don't even own a paper check so I called back closer to my due date. I spent an hour on the phone to get set up in the service portal to make my payment the day it was due. This is unacceptable and there needs to be a more informative detailed process.
TERRY CROSS
08 April, 2021
Everything with Stephen and Tammie
Everything with Stephen and Tammie, along with the appraisal went very quickly and smoothly. Could not have asked for better service. Thank you so much for your help in completing this transaction.
SCOTT BOUCHER
08 April, 2021
Very easy pleasurable experience
Very easy pleasurable experience
KIM PROPERT
08 April, 2021
Excellent service!
The AmeriSave staff were very responsive and the online process for submitting forms and signing forms was easy. I highly recommend.
FRED FEINSTEIN
08 April, 2021
Great Experience
Professional, efficient, effective. Application to funding about 3 weeks.
JANICE DEMASEK
08 April, 2021
Great working with them
Very professional. Very prompt when I needed answers. A it was a great pleasure working with Adam my agent
JOHN
08 April, 2021
A very efficient process!
A very efficient process. Completed the refinance of my house in 20 days. I could do everything by either electronic signature or scanning and uploaded documents. I had a loan officer assigned who helped with any problems but mostly their website just requested documents by email and I uploaded them or reviewed/signed them on their website. Would gladly use them again.
MARK
08 April, 2021
Great to work with and very helpful in…
Great to work with and very helpful in everything that I need to get done
PATRICIA JORDAN-RUCKER
08 April, 2021
From the loan application process to…
From the loan application process to the closing everything was seamless. I was kept informed of what was needed, what has happened and what to expect. The staff I was working with Justin L., Amber U., and Brain O., were all professional, informative and extremely helpful. They never failed to carry though with phone calls and emails. They made me feel as if I mattered. I wish them great success and many more applications to process.
M.GARCIA
08 April, 2021
Very disappointed with customer service
The refinance process went smoothly and without any issues. The nightmare began with the funding. I signed the closing documents on March 26th and the funding was to take place on April 1, 2021. On April 5th funding was still pending and when I contacted the loan processor to find out he wasn't aware of the delay or the reason for it. He did find out that they needed a copy of my ID which had already been submitted but I sent a 2nd copy immediately. I left a message on April 6th and he still hasn't returned my call. I found out that my loan agent was on vacation so he couldn't help. On April 7th I contacted customer service and requested to speak to a supervisor but the receptionist said she was told to write down the information and they would get back to me later in the day. No one contacted me back and it's already late in the evening so I have very little faith that anyone will help. I did call Solidify Title and closing and they told me that they can't fund because AmeriSave hasn't submitted the lender wire. Going on 7 days of accrued interest on old mortgage loan and no answers as to when my loan is going to be funded. I can only pray that someone is working on it and it gets funded soon. Horrible, horrible customer service I regret processing my refinance loan with AmeriSave.
SCOTT
07 April, 2021
Great Company to go with
For the most part everything went very well. Was a rush to get everything gathered for them in the beginning. That was a pain . But their up load service was great. They were very informative on everthing. Did have questions on stuff and didn't get any responses but later found out my loan officer took a leave of absence but had a replacement right away.Nothing bad to say about them . All good.
WALTER HUFF
07 April, 2021
Crystal Lee was very professional to…
Crystal Lee was very professional to deal with and thank god she is there to see my loan through. She rescued me from Bryan Miller incompetency. That person Mr. Miller is going top cost you business I would address that matter if I were AmeriSav. I gave only 4 stars because of this, if it were not for Crystal it would of been no starrs,
CHRIS G
07 April, 2021
Good At First
Decent interest rate, but systems and communications keep them from getting a higher rating. In the beginning or when I needed to do something. Communication was great. They have systems in place to email you, text you and they call you. However beyond that getting your questions answered or similar responses are darn near impossible. I dont 100% blame the people themselves. They seem to be overloaded with work and the systems they use are not customer friendly. Rather they appear to be in place to track the employees work vs help the customer have an easier time. They will send you a text via the system but you cant reply to it and have them see it. overall i would not reccomend.
TERRY FRANKLIN
07 April, 2021
Everything went as well as planned
Everything went as well as planned. Considering what all was going on with the COVID-19. No complaints. Thanks
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