AmeriSave Mortgage: Review
4,538 Reviews on TrustpilotAmeriSave Mortgage Snapshot
Overall, AmeriSave is a great mortgage lender thanks to their streamlined online application process.
AmeriSave is a full-service mortgage lender which operates in 49 states and the District of Columbia. First established in Atlanta in 2002, it has funded over 220k homes with a total value of over $55 billion. AmeriSave is known for its great customer service for those looking for help with their mortgage loan.
AmeriSave Mortgage Spotlight
Summary
AmeriSave is one of the biggest mortgage lenders in the United States. With a wide range of loan options for both purchasing and refinancing, they offer jumbo loans, conventional loans, VA, FHA, and USDA loans.
For each loan you can choose between fixed or variable rates. Plus, you choose between flexible repayment options of 10, 15, 20, 25, or 30 year mortgages. Interest rates are quite competitive, and AmeriSave has a number of calculators and tools to help you make an informed decision about your home mortgage loan.
Loan Types
AmeriSave offers borrowers a wide variety of loans for both purchase and refinance. While their menu isn’t quite as large as other major lenders, they do offer homeowners most of the common types of loans with competitive APRs.
Here’s a summary of the purchasing options:
- Jumbo loan with amounts as high as $1.5 million
- Conforming loans with a 20% minimum down payment
- VA, FHA, and USDA loans with standard rates
Here are refinancing options:
- Cash-out refinancing
- Conventional rate-and-term refinancing
Mortgage Loan Rates & Terms
AmeriSave offers five different repayment terms including 10, 15, 20, 25, or 30 years. You can take an ARM with 5/1, 7/1, or 10/1 options. Or, you can take a fixed-rate mortgage.
One of AmeriSave’s downsides is that it doesn’t actually advertise mortgage rates. If you want to see your qualified rate, you’ll have to go through the entire pre-approval process.
Overall, AmeriSave’s interest rates are a bit higher than average. However, they do charge less on closing costs like origination, so their APRs are quite competitive.
AmeriSave Mortgage Pros
- Easily apply and submit forms through the website
- Wide variety of loan options
- No Social Security Number needed to secure pre-approved rates
AmeriSave Mortgage Cons
- You can’t get a rate without filling out a quote request
- No access to loans above $1.5 million
- Not available in New York State
AmeriSave Application Process
AmeriSave’s application is straightforward. You can either start the application process on their website, or you can start it on the phone or through live chat with a licensed loan originator. The best thing about AmeriSave’s service is that it also serves potential home buyers as well. This means you can apply based on what you’re looking for rather than having to find a home first during or before the application.
To start the online application process, you’ll fill out a short application form that just takes a few minutes to complete. You’ll be asked for a few details about yourself, including your identity, where you live, what type of home you’re looking to purchase or refinance, the type of property, and your social security number, among a few other things.
It’s important to note that if you’re applying online, AmeriSave will run a hard credit check before you’re pre-approved. However, you can choose to speak directly with a licensed loan originator, so they can run a soft credit check instead to determine your eligibility.
After you receive your pre-approved rate, you’ll be able to complete the remainder of the process online. AmeriSave lets you securely upload your documents to the portal. Plus, you can even e-sign the documents online to speed up the process.
Customer Support
To get a hold of AmeriSave, you can either start a live chat online or call them to speak to the licensed loan originator. AmeriSave’s toll-free call centers are available Monday to Friday between 8 AM and 5 PM EST.
You’ll be able to have your entire application and approval process done over the phone. The support staff are very kind and are trained to answer every question quickly and effectively.
Emails are a bit slower, with a 1-2 day delay in response. But, you can also find answers right on AmeriSave’s website through their informative FAQ section.
Final Thoughts on AmeriSave
So, should you use AmeriSave Mortgage to access a home mortgage loan?
Overall, AmeriSave is one of the best mortgage lenders for easy-to-follow applications. If you have all your documentation ready and you know where you’ll be buying or refinancing, then they’ll be able to help you get this done quickly.
However, if you have any doubts about your mortgage loan, it’s important to know that there’s a $500 cancellation fee some applicants have reported.
Thankfully, the loan process is fully done in-house and includes a number of loan options. AmeriSave is a great choice for anyone looking to secure a mortgage. They offer both traditional mortgages and a few government-backed loans.
FAQ
Yes. AmeriSave has over 500 mortgage experts around the United States. It has employees in every state (except for New York) so you can get local advice.
Back in 2016, AmeriSave launched a real estate assistance program called AmeriSave Advantage. This program allows customers to access a vast network of local realtors. Once a transaction is complete, the customer can receive rewards like cash back of up to 0.5% on the sale price of the house. For instance, a $400,000 home would be $2,000 cash back.
AmeriSave Customer Testimonials
Great 4,538 Reviews
PETER BUCIAK
7 hours ago
+++++
+++++Hey Hey++]]+!!!!!!!
J LONG
11 hours ago
Home Refi.
Working with the AmeriSave team was a seamless process. Follow up to questions was very timely and answers provided were spot on. The closing went through with out any issues. The experience overall was great!
DEBRA DAVIS
13 hours ago
The application process was very easy
The application process was very easy. I was impressed with ease of taking pictures and uploading the necessary documents. I was approved in approximately 2 months. Thank you Amerisave
AN NGUYEN
15 hours ago
The only good experience was when the…
The only good experience was when the loan originator officer sold me the loan, and that was it. It went downhill from there. Communication was terrible. Many times I had to be the one checking in with them only to find out there was something missing that they needed. The title company they hired is ServiceLink and they are nothing short of incompetent. It took 3 MONTHS to finally close. I've closed for over a week now and the payoff STILL has not been made to my old mortgage company. They've given me the runaround so many times. There is no sense of urgency to resolve issues. And now I could be on the hook for 2 mortgage payments. Bring your business somewhere else.
MARIA INMAN
17 hours ago
Everyone involved was very…
Everyone involved was very professional, responsive, and kept me informed. Highly recommend.
SHAWN
18 hours ago
Quick to close
The whole process went very well. I did not run into any issues. From application to closing was very fast.
HAPPY IN OREGON
19 January, 2021
Everyone was very helpful when I could…
Everyone was very helpful when I could reach people. The automated systems are always a bit challenging if everything doesn’t go perfectly. Aside from not knowing when I had really completed all of the required steps for the refinance, it went pretty smoothly.
MICHAEL LEITCH
19 January, 2021
Thanks to Kylee.
Thanks to Kylee.
MICHAEL GOLDSTEIN
19 January, 2021
Great service from Trevina and Joshua
Great service from Trevina and Joshua. Loan went smooth.
ALI SABEEH
19 January, 2021
They are doing a fast job
They are doing a fast job, really smooth transaction and basic questions everything I did it online through website easy, and perfect and Reid was so professional though Thank you guys, best wishes for you all
JARED DEPENBROCK
19 January, 2021
5 Stars
Super easy and great rates!
KEVIN ALLEN
19 January, 2021
Loan Update
Was skeptical at first but was pleasantly surprised on how painless it was. Would definitely use them again for any of my refinancing needs.
DAVID BILLINGS
18 January, 2021
Very responsive at first
Very responsive at first, but the agent I was working with stopped returning my calls and messages as soon as I agreed to the terms and began providing paperwork. I was able to easily navigate the site and requirements to move forward, but still felt my message should at least be responded to.
TIMOTHY KEE
18 January, 2021
Loved working with this company!
Loved working with this company!
SUZANNE DE MARA
18 January, 2021
AmeriSave Review for DeMara
Was very unhappy that we had to go through a second signing of the paperwork and that our loan was delayed. I know it was said that it was the title companies fault of not notifying you, but I think that maybe AmeriSave would have been interested in keeping on top of it before the signing expired. In the beginning of the process, it seemed like we were communicating with three different people, so it was confusing as to whom we were supposed to contact with concerns/questions. Also, there were so many times that we were sent a Closing Disclosure that kept getting changed. Very concerning. Also, when I asked today if our loan had gone through, I was told that I would have to ask the title company. Shouldn't AmeriSave know if our loan is complete or not? Aren't I supposed to send my payments to AmeriSave?
KEITH MEYER
18 January, 2021
Quick helpful service let me take…
Quick helpful service let me take advantage of the mortgage rates! Very helpful staff!
BRANDON
18 January, 2021
Great start, great end, not so fun middle
The whole process up to the closing was a breeze, Alberto Carlos Lummis (NMLS ID #1852380) far exceeded my expectations and was extremely attentive and helpful with any questions I had. When closing came, I got assigned, Chandra Ashley (NMLS ID #1168). I thought this process would be just as simple, and it definitely started that way, but it quickly went sour with lack of communication and understanding by Chandra. She sent out a blast of emails on day one saying how it's time to close, then nothing. I was suppose to close on a date decided as per a few email communications back and forth, mostly my own clarification with Chandra, but never got a confirmation of date and time that worked best for me and so I sat around in the middle of the day on the date I thought we were closing waiting to see if anyone showed up. Nothing. So, with no way to communicate to Chandra, she wasn't responsive by voice or email, I was left on ice waiting until I heard from her again. Three days later, finally heard from her again. We have a closing date... so, from here on, the process went smooth. Moral of the story, this wouldn't have been so bad if there was communication.
LORENA BUGARIN
18 January, 2021
I am extremely please with how smooth…
I am extremely please with how smooth and easy refinancing with Amerisave was. Catherine, the agent I worked with was very helpful and on top of things. She gave me her direct line which was nice because I could either text her or call. Overall my experience was very positive. They have great customer service and are forthcoming about everything.
NICOLE
18 January, 2021
Huge Thanks to Catherine Tkaczyk and Jason Jones
Catherine Tkaczyk, Loan Originator and Jason Jones, Processor were both incredible to work with. They both made the process of refinancing seamless and painless. They were readily available or quickly returned phone calls or emails. They both made us feel like we were their only clients. Catherine and Jason were so kind and generous with their time and answered all of our questions. We were also impressed at how quickly we were able to complete the process. It was overall, one of the best business experiences we have ever had. Thank you.
MARCUS BENNETT
18 January, 2021
Excellent interest rate, fast preapproval, but a few hiccups along the way
AmeriSave had the best interest rate I could find. They were professional and responsive throughout most of the loan process. I experienced some issues with their website, but they were quickly resolved. I had to extend the closing date because there was a delay in receiving the final Closing Disclosure. And they also forgot to include my reward amount in the closing disclosure, which resulted in more delay and frustration.
JEAN LEON
18 January, 2021
You guys make it so easy for me on my…
You guys make it so easy for me on my refinance OMG THANK YOU SO MUCH
NICHOLAS DAWSON
18 January, 2021
Efficient and easy remortgage
Whole process was easy to understand and super convenient due to online most of tasks.
SAM MYERS
18 January, 2021
Process took longer than expected
Process took longer than expected
MICHAEL
18 January, 2021
Impressed with the rate and speed of refinancing…
I was extremely impressed with the rate I got and the speed of the process. Other companies offered to match the offer I got from AmeriSave but I decided to stick with AmeriSave. The rep I used was good but he did have VoIP issues that almost made me switch as I couldn’t understand him.
ERICA WALLACE
18 January, 2021
Smooth and easy process
Trey was very kind and helpful. It was a smooth and easy process. I’m extremely happy with the amount of money I’m saving every month. I’m glad I chose AmeriSave to refinance my house through!
KENNETH PEDERSEN
18 January, 2021
Settlement fee raised $120 with no explanation - I’m still owed this money
Initial process was smooth. Then it went downhill. I was quoted a specific discount over the phone and text by Rodolfo which ended up being overstated by $600. My closing date was pushed by a week with essentially no notice and no delays on my end. I was later told Underwriting was behind which caused the delay but this was a reactive response and not proactively telling me. My settlement agent fee was $275 THE ENTIRE PROCESS THROUGH MULTIPLE REVISIONS OF THE CLOSING DISCLOSURE. Then on the last version of the CD the day before closing it went up to $395, no one could explain how it was $120 higher. Even ServiceLink told me it was STILL $275 on their end so they weren’t sure how AmeriSave changed it to $395.
JIMMY LANIER
18 January, 2021
The online application process
The online application process, very quick and easy to navigate. Completing the entire loan process from my home was again a plus. Jessica Short Licensed Mortgage Specialist NMLS ID #2031351 was very helpful guiding me thru & explaining the process.
STEVE WIERZBICKI
18 January, 2021
Very smooth and efficient process
Very smooth and efficient process. We were able to refinance our home in under 3 weeks total. Matt and the team communicated very clearly and we felt as if we were informed every step of the way.
LB
18 January, 2021
No stress involved
Thanks to Justin the process was seamless and efficient and in todays busy times it made it very easy.
UNKNOWN
18 January, 2021
This company was excellent
This company was excellent. Great interest rates and service.
JONATHON MASON
18 January, 2021
Terrible communication and response
Terrible communication and response
LAWRENCE PARDES
18 January, 2021
Generally good
Generally good — my only complaint was that there were times when I would have appreciated more timely communication
BRITTANY MACWILLIAMS
18 January, 2021
The staff at AmeriSave were…
The staff at AmeriSave were knowledgeable and efficient, but above that very courteous and a pleasure to work with.
JM
18 January, 2021
Great Experience
Very easy and seamless process. Closed in ~3 weeks. Underwriting team was incredibly responsive and answered all questions very quickly.
CHARLIE WANG
18 January, 2021
Richard (my loan originator) and his…
Richard (my loan originator) and his team have done a great job to assist me on this refinancing process, fast, courteous, and professional.
REY HERNANDEZ
18 January, 2021
All good
All good. All good.
JOHN JONCZAK
18 January, 2021
The process from start to finish was…
The process from start to finish was not nearly as easy as previous mortage companies I've used in the past. The multiple emails requesting documents with not explanations or requests to us a certain type of document and you all not providing the documentation was frustrating. I am happy with my new rate but overall the process wasn't enjoyable. The gentleman and lady I worked with were able to assist with questions and explanations.
HAPPY CUSTOMER
18 January, 2021
AmeriSave is simply the best!
This is my fifth loan with AmeriSave. After you do a loan with AmeriSave I promise you will never go anywhere else. Their automated process is so streamlined and easy. Their pricing structure is unbeatable. They respond within minutes to questions or concerns. I don’t know how brick and mortar banks can stay competitive with AmeriSave.
CLARALINDA VOSHALL
18 January, 2021
Amerisave thumbs up, notary needs improvement.
No problems, were considerate, factual and kept me informed, Notary to complete mortgage was not as expected only negative.
TRACY
18 January, 2021
I contacted AmeriSave to refinance myHome
I contacted AmeriSave to refinance my home and get a lower interest rate. Lucas Sinclair was my point of contact throughout my process. He was very professional and punctual. He kept in contact with me throughout my process even with all his other responsibilities. Even when his portion of the process was complete and my file was forwarded to the next level he was still available for me to contact.
BRYANT EASTHAM
18 January, 2021
Easy to Refinance, Excellent Experience
It was time to refinance. We did the research, found the best rate, and called several companies. We chose AmeriSave and have been extremely pleased. The entire process - which still involved a lot of information gathering - was made simple with their online documentation system. In probably less than an hour I had gathered and submitted all of the necessary information. After reviewing some documents we were ready to go. As in any complex transaction there was a hick-up. AmeriSave quickly resolved the issue (a simple question of how the rate was locked) to everyone's satisfaction. They went above and beyond to make things right. Closing and funding - even with COVID concerns - was simple. Yes our hands were tired with all those signatures, but the money we saved was well worth it! I would recommend AmeriSave to anyone.
RESIDENT OF MASSACHUSETTS
18 January, 2021
Proactive Communication Lacking
Everything was done competently and the refinancing was successful. However, their use of automated emails was quite annoying and unhelpful. Often we would get automated emails numerous days after a task was already completed but they had not updated their systems. If you reached out to clarify, they were always very timely in their response (which is great) but they were not timely in doing tasks that acknowledged whatever tasks turned off the next alert. Also, there was NO communication at the end of the process. It would have been a much better experience to get a message that said - hey, your loan has closed. Hey, here is what we paid off here and there. Here is how we spent the money you gave us. Thanks for being a new customer - anything to say that the process was now completed and payoffs had been made successfully. Again, if you reached out yourself and asked, they were timely in their response - but you shouldn't have to reach out and ask. Net Net, their pro-active communication is not great and needs a lot of improvement.
JAMES RESZKE
18 January, 2021
This was my second loan with Amerisave
This was my second loan with Amerisave. I was totally disappointed with the service I received. It seems like one area in the loan process doesn't communicate with the other. I got an FYI email, from the underwriter, stating the taxes weren't paid for last year. Could the lender please show proof. I had to get with the loan processor. She said you should never have gotten the email. Obviously, the underwriter thought it was a refinance. At the end of the process another FYI, email was forwarding to me, stating we couldn't close under our trust. Even though we just closed on another loan 45 days prior. I got with the loan processor again. She said she would take care of it. The underwriter wasn't familiar with the process dealing with trust. Another, issue I had was tracking of my large transfers from my savings account at Discover Bank to Bank of America. I understand the rule about money laundering. But all of the money had come into Bank of America from my monthly income, transferred to Discover then transferred back. I understand if it's new money. I shouldn't have to explain that money. Another issue was the fact that our date to close was Jan 4th, 2021. We had plenty of time to close on time, since this my second loan. My first property closed one day, and I applied for this loan the next day. The loan processor was on vacation from Christmas until January 4th. No one was assigned to take over her work load. I had to keep the seller informed of what was going on. If was embarrassing to report, I don't know where we stand. He was well within his right to cancel the contract, since the closing date was 4 Jan, 2021. We finally closed 14 Jan, 2021. That's 10 days after the target date. I feel that is totally unacceptable. The only bright spot to the loan process, was the loan processor, Jenni Downey. She was always on top of everything. Always kept me informed of what was going on. She made a conference call with our insurance to get something changed, to make sure it was done.
ADAM KLOOSE
18 January, 2021
I like how timely the entire process…
I like how timely the entire process went but I am disappointed in the factthat I have still not received my cash out and it was scheduled to be in my bank no later than the 13th of this month please call me and let me know the status of that my number is 2096623505
EMMANUEL CHEATHAM
18 January, 2021
I would like to thank Janelle Ammon and…
I would like to thank Janelle Ammon and Tammy Manning for helping my wife and I through the process of refinancing our Townhome. It was our first experience refinancing electronically. Their communication and service throughout it all was excellent. They answered all our questions and took the time to alleviate our concerns. This made the process easy to trust. Closing was also great and conveniently done at our kitchen table. We are grateful for the experience and will recommend Amerisave to our family and friends.
JEFFREY HALL
18 January, 2021
Very satisfied with the attention…
Very satisfied with the attention Amerisave team gave my wife and I. We had exited out of a bad experience with another financial institution only to discover this wonderful team. Glad we did. This was one of the fastest less painful refinancing time we every had thanks to Amerisave. Come to find out we got a better finance rate and closing cost with Amerisave. Everyone interested in buying or refinancing a house should call Amerisave I highly recommend this professional team, they we on top of all aspects of our loan.
TIM
18 January, 2021
Thank God for James!
James Lott / NMLS ID #1942063! He was incredible! I have many friends that are in the mortgage business and a James was more attentive than all of them put together. He always returned my call, never missed an email and was a true treasure in the process. I can’t thank him enough for his great service avid attention to detail.
KATHY
17 January, 2021
My husband and I refinanced our second…
My husband and I refinanced our second home with Amerisave. My loan Officer Mohamed Ismail Ali(Mike) was an absolute gem to deal with. He was patient and worked with me to get me the best deal possible. I would have given Amerisave 5 stars but after the loan closed; there was money that was not used to close. First I was told I was getting the cash back.Then the title company told me that Amerisave would have to tell me what would be done with the money and it seemed forever before I could get a straight answer. The sum $688.15 was put back on the principal balance but it took Amerisave over a month after the closing to do it.
EVAN SPICER
17 January, 2021
I had a great experience with my…
I had a great experience with my AmeriSave Mortgage refinance. My broker and main contact Timothy Apenbrinck was great. I communicated very early on in the process that my job did not allow me to communicate while working and Tim was very respectful of that fact. He would email or text me and then patiently wait until the evening or next day when I could respond. There was always good communication and questions were answered quickly. The closing agent who came to our house to execute loan docs was super; her name was Shai Bradshaw and she was very warm, polite, and efficient. The experience from start to finish was great, thank you.
RENEENAE
17 January, 2021
Very easy to contact whenever we had…
Very easy to contact whenever we had questions during our refinancing process. Everyone was very friendly and considerate. I would recommend Amerisave for anyone looking to refinance.
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