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AmeriSave Mortgage: Review

  7,448 Reviews on Trustpilot

AmeriSave Mortgage Snapshot

Overall, AmeriSave is a great mortgage lender thanks to their streamlined online application process.

AmeriSave is a full-service mortgage lender which operates in 49 states and the District of Columbia. First established in Atlanta in 2002, it has funded over 220k homes with a total value of over $55 billion. AmeriSave is known for its great customer service for those looking for help with their mortgage loan.


AmeriSave Mortgage Spotlight

Best For
Those who need a simple application process

Marketplace or Direct Lender
Direct lender

Loan Types
Home Refinance, Home Purchase

Loan Features
FHA, VA, USDA, Conventional

Repayment Terms
Multiple options, including 10-30 years, 5/1, 7/1, or 10/1 ARM

Summary

AmeriSave is one of the biggest mortgage lenders in the United States. With a wide range of loan options for both purchasing and refinancing, they offer jumbo loans, conventional loans, VA, FHA, and USDA loans.

For each loan you can choose between fixed or variable rates. Plus, you choose between flexible repayment options of 10, 15, 20, 25, or 30 year mortgages. Interest rates are quite competitive, and AmeriSave has a number of calculators and tools to help you make an informed decision about your home mortgage loan.


Loan Types

AmeriSave offers borrowers a wide variety of loans for both purchase and refinance. While their menu isn’t quite as large as other major lenders, they do offer homeowners most of the common types of loans with competitive APRs.

Here’s a summary of the purchasing options:

  • Jumbo loan with amounts as high as $1.5 million
  • Conforming loans with a 20% minimum down payment
  • VA, FHA, and USDA loans with standard rates

Here are refinancing options:

  • Cash-out refinancing
  • Conventional rate-and-term refinancing


Mortgage Loan Rates & Terms

AmeriSave offers five different repayment terms including 10, 15, 20, 25, or 30 years. You can take an ARM with 5/1, 7/1, or 10/1 options. Or, you can take a fixed-rate mortgage.

One of AmeriSave’s downsides is that it doesn’t actually advertise mortgage rates. If you want to see your qualified rate, you’ll have to go through the entire pre-approval process.

Overall, AmeriSave’s interest rates are a bit higher than average. However, they do charge less on closing costs like origination, so their APRs are quite competitive.


AmeriSave Mortgage Pros

  • Easily apply and submit forms through the website
  • Wide variety of loan options
  • No Social Security Number needed to secure pre-approved rates

AmeriSave Mortgage Cons

  • You can’t get a rate without filling out a quote request
  • No access to loans above $1.5 million
  • Not available in New York State

AmeriSave Application Process

AmeriSave’s application is straightforward. You can either start the application process on their website, or you can start it on the phone or through live chat with a licensed loan originator. The best thing about AmeriSave’s service is that it also serves potential home buyers as well. This means you can apply based on what you’re looking for rather than having to find a home first during or before the application.

To start the online application process, you’ll fill out a short application form that just takes a few minutes to complete. You’ll be asked for a few details about yourself, including your identity, where you live, what type of home you’re looking to purchase or refinance, the type of property, and your social security number, among a few other things.

It’s important to note that if you’re applying online, AmeriSave will run a hard credit check before you’re pre-approved. However, you can choose to speak directly with a licensed loan originator, so they can run a soft credit check instead to determine your eligibility.

After you receive your pre-approved rate, you’ll be able to complete the remainder of the process online. AmeriSave lets you securely upload your documents to the portal. Plus, you can even e-sign the documents online to speed up the process.


Customer Support

To get a hold of AmeriSave, you can either start a live chat online or call them to speak to the licensed loan originator. AmeriSave’s toll-free call centers are available Monday to Friday between 8 AM and 5 PM EST.

You’ll be able to have your entire application and approval process done over the phone. The support staff are very kind and are trained to answer every question quickly and effectively.

Emails are a bit slower, with a 1-2 day delay in response. But, you can also find answers right on AmeriSave’s website through their informative FAQ section.


Final Thoughts on AmeriSave

So, should you use AmeriSave Mortgage to access a home mortgage loan?

Overall, AmeriSave is one of the best mortgage lenders for easy-to-follow applications. If you have all your documentation ready and you know where you’ll be buying or refinancing, then they’ll be able to help you get this done quickly.

However, if you have any doubts about your mortgage loan, it’s important to know that there’s a $500 cancellation fee some applicants have reported.

Thankfully, the loan process is fully done in-house and includes a number of loan options. AmeriSave is a great choice for anyone looking to secure a mortgage. They offer both traditional mortgages and a few government-backed loans.


FAQ

Does AmeriSave offer local expertise?

Yes. AmeriSave has over 500 mortgage experts around the United States. It has employees in every state (except for New York) so you can get local advice.

What Is AmeriSave Advantage?

Back in 2016, AmeriSave launched a real estate assistance program called AmeriSave Advantage. This program allows customers to access a vast network of local realtors. Once a transaction is complete, the customer can receive rewards like cash back of up to 0.5% on the sale price of the house. For instance, a $400,000 home would be $2,000 cash back.

AmeriSave Customer Testimonials

Great   7,448 Reviews

trustpilot-stars

DAVID PIERRO

5 hours ago

trustpilot-stars

Service was generally excellent

Service was generally excellent. My only criticism is that instead of telling me that an item needed attention in a certain packet, I wish that the page or item that needed attention had been sent to me simultaneously with the note to attend to it. Several days, perhaps even a week, of time could have been saved.


B POOLE

8 hours ago

trustpilot-stars

Responsive and Professional closing 3 simultaneous loans

Excellent experience from a very responsive and professional staff. Most interactions were simple to upload online. Very good user interface and communication through my.amerisave.com portal. I would have given 5 stars but in my situation, I was simultaneously processing 3 loans with AmeriSave due to a 1031 Tax Deferred Exchange purchasing 2 single family homes for rentals and a personal home requiring me to upload the same documents multiple times. Also had three different loan processors requiring re-explaining my situation each time. In the end the loans closed. I would recommend AmeriSave 5 stars for a personal home loan and 4 stars for investor loans.


DON CASTILLO

10 hours ago

trustpilot-stars

They are professionals

They are professionals


ANTHONY BUCCIFERRO

10 hours ago

trustpilot-stars

My experience with my loan

To start, everyone was helpful but toward the end. I was told that I couldn't get the loan unless I paid off some debt, which i was planning on doing. I only wanted to borrow 20K against the house. Ended up it was alot more including the fees. Was told this was the only way to get the loan. On the day of the closing, the notary didnt know much and found out that my wife wasnt on the title. She wasnt on the previous loan but was on the title. No one bothered to check the county, she was on it plain as day. She was mad and thought I did this on purpose. This was a big mistake, because it delayed the closing and it also cause my payment to go up. When the second notary came he was better. I asked to have my check sent to me by mail, the other day when I get it, there where 4 checks in the envelope. The other 3 where to the creditors, was under the impression that Amerisave was going to send that money for me. If that was so important that I pay these things off, you should of done it. If I had checked the direct deposit box instead, I would of received about 20K. Could of done anything I wanted with that money then. I am not trusting of mailing checks and trusting my creditors, they have messed up my payments in the past. Now I have to worry about this and writting letters to make sure they receive and close the accounts. The name of the creditors didnt seem complete and had part of address on the check not theirs. If I was told that I would be receiving the pay off money, I would of chosen direct deposit. I could of paid online or be the phone. Dont like sending a 10K check by mail. Why didnt you send me the check for the home loan I could of sent that in also , I paid alot of money in closing costs and my loan amount is much higher. Seems everyone got their money and did the least. Have a bad taste in my mouth.


JOE SOUZA

11 hours ago

trustpilot-stars

AmeriSave came though for us

Excellent customer service, great rates and quick to close.


SHANNON TURNER

11 hours ago

trustpilot-stars

Not bad, but could have been a better experience

C Pros - Loan Originator (Shane Scott) made the process quick and easy. The rates were among the lowest I could find. Negatives- Loan Processor (Monicka Hewitt) was not very attentive. I had to go above and beyond to ask her specific questions about details regarding my closing, and she would never respond. She was the only negative to this experience. If you go through this company and get HER as your processor, request another one.


BEATRICE REYNOLDS

11 hours ago

trustpilot-stars

Customer service -excellent

Customer service -excellent ease of uploading/downloading docs and super fast signatory process


HAROLD

12 hours ago

trustpilot-stars

The best home loan refinance experience

My initial contact was with Jenny who was the loan originator. She was very thorough in explaining the refinance process and buying down the rates and how AmeriSave would be the right company, for me, to refinance our home loan. She was right. The whole process took only three weeks to complete. I provided the necessary documentation and they were very efficient in processing my loan (thanks to Joy). I am very pleased to have worked with AmeriSave and the people connected with the company.


ANTHONY C

13 hours ago

trustpilot-stars

Easy Refi

Chris was fantastic, very professional and nice from start to finish


PETER HUYNH

13 hours ago

trustpilot-stars

Slow

Slow. Bad communication.


ROGER KOONTZ

13 hours ago

trustpilot-stars

Alleyah Tramel made our experience the…excellent!

Alleyah Tramel made our experience the best loan and closing process, she was easy to talk with and available as soon as possible,, at all times. I felt she was a friend that had our best interest in our investment . Thank you for the loan and kindness! Roger and Janice Koontz


ELY RIVERA

13 hours ago

trustpilot-stars

Was able to complete the process…

Was able to complete the process extremely fast, as that's what I was looking to do. The website would be up to date much faster seems like you need to get the reps on the same speed.


CLEMMIE KEMP

13 hours ago

trustpilot-stars

Service were provided with no pressure

Service were provided with no pressure, professionally, and courteous. Loan was approved fast just as I requested. I got a low interest rate, fixed, 15 year refinancing. I will certainly recommend the company to others.


RUVI UY

14 hours ago

trustpilot-stars

When it started the communication with…

When it started the communication with Alison my loan originator was great and fast but when it gets towards the end of the loan process , the communication and response was slow and had to make multiple calls to get an update regarding my loan but overall it was ok


BENNY ALMOJELA

14 hours ago

trustpilot-stars

Very good communication

Very good communication, I was kept in the loop every step of the way. The loan process was simple and quick. Thank you.


DAVID BOTTOMLEY

14 hours ago

trustpilot-stars

The process around documents to provide…

The process around documents to provide was extremely cumbersome! There were numerous additional requirements to provide supporting documents over an entire month, sometimes 3 to 4 times within a week. The loan value to equity was about 18% and our home mortgage is the only debt we carry. We even got requests for paystubs that everyone knew would not appear for weeks yet were constantly requested to provide them. It was extremely stressful!


MARY

14 hours ago

trustpilot-stars

It was definitely a process for…

It was definitely a process for refinancing. I am not technically savvy but was guided through efficiently. I was going through a difficult time in my personal life and they were very understanding.


JERRY

14 hours ago

trustpilot-stars

Mostly positive

From a timliness standpoint from start to finish on my refi, the outcome was very good. My rep was always very responsive and available. The hiccups occurred behind the scenes when they miscalculated my income, asked for insurance docs on a vacation home (nothing to do with the property on the refi) and unable to properly explain the cash out transaction. I give a '4' rating because the rep really did a great job to make the process as good as possible;


JILL

15 hours ago

trustpilot-stars

Everything went smoothly from start to…

Everything went smoothly from start to finsih. We had one slight hiccup receiivng our final check, but we called and the customer service rep, Tom, was uber helpful and it all got worked out. We're very happy!


DAVID MARTINSON

15 hours ago

trustpilot-stars

Everyone representing the company were…

Everyone representing the company were very respectful and professional. There was a tendency to not really review the submissions to understand what they referenced. There was much confusion about a property I owned outright that was thought to be 2 different properties because of not understanding legal description vs address. Otherwise thank you.


CHRISTA MCDUFFIE

15 hours ago

trustpilot-stars

Easy process

Brittany explained the whole process thoroughly and made it easy to understand.


KEVIN BARBOUR

15 hours ago

trustpilot-stars

Gabe was amazing to work with

Gabe was amazing to work with. Very thorough and quick to respond!


JAMES DEFRANCISCO

16 hours ago

trustpilot-stars

For the most part a very good…

For the most part a very good experience. The main problem was the first two loan originators were very nice guys but both quit during our process, We actually had to inform AmeriSave that we needed help to continue. After being given a new originator Ashely, she was great and totally prepared to do her job. After that the rest of the process was pretty smooth. We would recommend AmeriSave to anyone. Thanks, James DeFrancisco


EFREM TUCKER

17 hours ago

trustpilot-stars

Great job

Very helpful and great job on fast turnaround. Very simple and easy


DARREN SNELL

17 hours ago

trustpilot-stars

Happy Camper

I am very happy with the service I received. I tried working with a number of companies but Americe save was the only company that was straightforward painless and easy


FRANK PAWUL

18 hours ago

trustpilot-stars

Good Service

Good Service. Have already recommended


MIGUEL CHAVEZ

20 hours ago

trustpilot-stars

Excelent service

Excelent service


ROBERT THOMAS

21 hours ago

trustpilot-stars

The loan started out great towards the…

The loan started out great towards the end it just seem to fall apart. Very poor communication, I made every effort to get all requested documents to Loan Officer in a timely manner to avoid any delays and to make this as smooth as possible. It was not. Towards the end finalizing the loan another loan officer is brought in that your not even told about that you have to work with. This person I guess schedules the closing date if you ask the 2nd loan officer questions about the loan they have no answers then refers you back to the 1st loan officer. I was told by 1st loan officer that we would go over the loan together before scheduling a closing date, that never happen. When I finally got a closing date and they sent an attorney/notary to my house for the closing, they brought the wrong persons closing documents. I had to wait for them to call who ever they called to straighten out the mess for over an hour in my house going back and fourth. They finally got it right had to wait another 30 minutes for them to print out my documents they should have already had before coming to clients house.


STEPHEN SULLIVAN

21 hours ago

trustpilot-stars

My loan officer

My loan officer, Ruby Hauser, was amazing-- I give her 5 stars! You lost a star after it went to processing because there was a massive lack of communication and several issues in closing the loan.


CHRISTINE CHASE

21 hours ago

trustpilot-stars

AmeriSave Mortgage was beyond excellent…

AmeriSave Mortgage was beyond excellent to work with! I have to say that I had some difficulties in getting my loan refinanced (no fault of my own or Amerisave, but my previous mortgage company). My refinance loan took much longer than expected and was quite frustrating at times (again, no fault of mine or AmeriSave). I say all this to underscore the reason for the 5plus star recommendation. I would not have continued with AmeriSave if it weren't for the (daily at times) encouragement or "just an FYI" emails to let me know how things were progressing from my loan originator, SHANA DOUGLAS. She should be commended for work well done! I also have to thank my loan processor, Diana DeHart for her diligence in keeping things moving in the right direction. To sum it up, I would work with AmeriSave again and will be recommending them to my family and friends!


MARK HANDY

21 hours ago

trustpilot-stars

Professional Service

Professional, patient and no ambiguity in the numbers. I got what I was offered and even more. Contract was thoroughly explained, even the non refundable fee to lock in rate. I was constantly updated in the processing of the loan. While other competitors were finagling with their numbers AmeriSave made me an offer that sent others back to the drawing board. AmeriSave even encouraged me to shop their competitive price. My own mortgage company, at the time, couldn’t even get their “Rocket” right to “quicken the loan” and attempted to beat the deal 3 times but the contract closing cost never added right and was not explainable even to them. Thanks for the smooth process even in the time of Covid.


KRISTA JONES

21 hours ago

trustpilot-stars

Great Experience

Great Experience - very responsive, made it quick/easy! Done in less than 2 weeks on my refinance and local banks/mortgage companies taking up to 90 days!


DEE

21 hours ago

trustpilot-stars

Excellent

Excellent! Representative was knowledge and responsive. Very quick Closing! Thank you!


MICHAEL MCDONALD

22 hours ago

trustpilot-stars

GREATPEOPLE< GREAT PRODUCT< GREAT CUSTOMER SERVICE

The representative Brad was very professional and understand ,what a talent, he did all the work all I had to do was try and give him all the things he ask for. The young lady AmeriSave sent to do the closing was also very well informed and very Professional. The most painless process you could ask for!


DAVID GOODMAN

10 May, 2021

trustpilot-stars

I had an amazing experience

I had an amazing experience. amerisave was fast efficient and most of accurate. there were no hidden fees or "recalculations". they were courteous. most importantly they had fantastic rates.


MARIA RUIZ

09 May, 2021

trustpilot-stars

I am so happy with the deal I got from…

I am so happy with the deal I got from this company! The service team helped me get exactly what I was hoping for by giving me some choices of how much I wanted to save yearly and how much I could pay monthly. Excellent customer service! Thank you AmeriSave Mortage Corporation!!


STEVE PANTAZIS

09 May, 2021

trustpilot-stars

Easy and helpful way to re-finance

Easy and helpful way to re-finance


D'MC'B

09 May, 2021

trustpilot-stars

After changing of the loan processor

After changing of the loan processor, the situation taken a turn for the best. I was able to interact verbally with the loan processor and have clarity along with understanding of the process and what to expect afterwards.


WILLIAM DOUGLAS

09 May, 2021

trustpilot-stars

Fastest close ever!

We had a wonderful experience with AmeriSave. Spencer D. helped to move our refinance loan forward in record time. We closed in just under 30 days! Everyone involved has been so helpful and and quick. One if the best experiences we have had. We will refer AmeriSave to all our friends and family. If you are looking for a quick closing AmeriSave is your go to place.


SREENIVASA KALLU

09 May, 2021

trustpilot-stars

service is good.

service is good.


AMERISAVE REPEAT CUSTOMER DF

09 May, 2021

trustpilot-stars

Would Use Amerisave a 3rd Time!

The Amerisave reps provided good communication when mostly needed, and in general we accomplished what we wanted with a good experience. The Amerisave web application where we reviewed documents made the reviews and signatures very easy, but there were several very frustrating related situations that occurred. On my first login and later same with my wife, the access code to be emailed took hours to receive, so it was unclear whether to request again or not and it really delayed our review. The other application situation was that while most documents were very clear if they had been already reviewed or not, there were several documents that showed up in other places in the user portal. So, I was left to think they were not yet there and was questioning my rep who promised he had put them out there. This was not just me missing them! They were in a link that said I had already reviewed them (updated disclosures), and another time in a area where I finally found the document on the left pull-down menus (I believe it was the appraisal). The rep did make a mistake on the original disclosure, but he found it and made rapid correction. We both got frustrated at that point because of the application issue above that led us to think we were waiting on each other, but we got through it. These system issues were the biggest problem I had, and without them the reps and process would have been awesome. Furthermore, I have done several mortgages over the years, and even with the glitches, this process guided me through to closure better than others!


JEFF

09 May, 2021

trustpilot-stars

Kyra is awesome.

Kyra is the best -not only is she an expert at her job; she is a genuine real person who is positive, friendly, caring and sensitive to your needs. While she alerted me the whole process could take up to 30 days, through her expertise and efficiency I was able to close in less than two weeks. The only downside is not having the opportunity to personally reward her for an outstanding job. I hope AmeriSave will do this. I have already referred others to her and to AmeriSave.


HD RICHARD

09 May, 2021

trustpilot-stars

Started with inaccurate info to begin…

Started with inaccurate info to begin loan. Was told I had 1.75% and ended with 2.25% VA. Was bombarded with continued request for the same proof of info. Credit score was 813 to start and with all the checking is down to 780. After all said and done the people I ended up with were very helpful, considerate but were still somewhat hard to contact.


HARRY IRRGANG

09 May, 2021

trustpilot-stars

Awesoe

Awesome service. Fast approval. Quick to Closing!


DONNA, JENKS OK

09 May, 2021

trustpilot-stars

Professional

Professional, knowable staff walked me through the refinance process. They explained all my options and allowed me time to consider which option was best for me. I never felt pressured into anything which made me comfortable with the choice I made. I'm very happy I chose AmeriSave to refinance my mortgage I'm confident you will be too.


CHRISTINE SIEVERS

09 May, 2021

trustpilot-stars

Mortgage Simplified

I really appreciated the easy email notifications when something was pending. Made the mortgage process quick and simple.


PIERRY VARGAS

09 May, 2021

trustpilot-stars

I can’t say enough about how happy I am…

I can’t say enough about how happy I am with the way AmeriSave responded!!! Very fast, exceptional service!!! Closed on my house a little over 45 days and the whole process was super easy!!! Thank you!!!!


YHC

09 May, 2021

trustpilot-stars

Great rate, prompt replies and closed on time.

My wife and I shopped around for a home loan when we recently purchased our home. We shopped around and we found that AmeriSave had the best rate, no hidden fees. There were a few local lenders who promised to match any better rates but when the time came, they were not able to match AmeriSave. The most application process was done online but there were a few phone calls with our loan officer and processor. Both Jill and Jennifer were friendly, professional and prompt in responding to any inquiries I had. It closed on time and we are satisfied with the overall experience with AmeriSave. If I were to purchase another home I would consider using them again.


MICHAEL KING

09 May, 2021

trustpilot-stars

Went just as expected in a decent…

Went just as expected in a decent amount of time. No surprises.


DDOT SEVEER

09 May, 2021

trustpilot-stars

above average service.

Good service, great loan manager. Too many canned emails though that are inaccurate.

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Rate of 1.75%, Annual Percentage Rate (APR) of 1.808% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage Corporation (NMLS#330511) based on Excellent Credit Score, Single Family Home, Primary Residence, in the state of CO, with an anticipated mortgage balance of $540,000, and property value of $600,000 as of 04/23/2021.

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in Florida and Colorado; see our current state licenses here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

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