Home > Reviews >  AmeriSave Mortgage: Review

AmeriSave Mortgage: Review

  7,729 Reviews on Trustpilot

AmeriSave Mortgage Snapshot

Overall, AmeriSave is a great mortgage lender thanks to their streamlined online application process.

AmeriSave is a full-service mortgage lender which operates in 49 states and the District of Columbia. First established in Atlanta in 2002, it has funded over 220k homes with a total value of over $55 billion. AmeriSave is known for its great customer service for those looking for help with their mortgage loan.


AmeriSave Mortgage Spotlight

Best For
Those who need a simple application process

Marketplace or Direct Lender
Direct lender

Loan Types
Home Refinance, Home Purchase

Loan Features
FHA, VA, USDA, Conventional

Repayment Terms
Multiple options, including 10-30 years, 5/1, 7/1, or 10/1 ARM

Summary

AmeriSave is one of the biggest mortgage lenders in the United States. With a wide range of loan options for both purchasing and refinancing, they offer jumbo loans, conventional loans, VA, FHA, and USDA loans.

For each loan you can choose between fixed or variable rates. Plus, you choose between flexible repayment options of 10, 15, 20, 25, or 30 year mortgages. Interest rates are quite competitive, and AmeriSave has a number of calculators and tools to help you make an informed decision about your home mortgage loan.


Loan Types

AmeriSave offers borrowers a wide variety of loans for both purchase and refinance. While their menu isn’t quite as large as other major lenders, they do offer homeowners most of the common types of loans with competitive APRs.

Here’s a summary of the purchasing options:

  • Jumbo loan with amounts as high as $1.5 million
  • Conforming loans with a 20% minimum down payment
  • VA, FHA, and USDA loans with standard rates

Here are refinancing options:

  • Cash-out refinancing
  • Conventional rate-and-term refinancing


Mortgage Loan Rates & Terms

AmeriSave offers five different repayment terms including 10, 15, 20, 25, or 30 years. You can take an ARM with 5/1, 7/1, or 10/1 options. Or, you can take a fixed-rate mortgage.

One of AmeriSave’s downsides is that it doesn’t actually advertise mortgage rates. If you want to see your qualified rate, you’ll have to go through the entire pre-approval process.

Overall, AmeriSave’s interest rates are a bit higher than average. However, they do charge less on closing costs like origination, so their APRs are quite competitive.


AmeriSave Mortgage Pros

  • Easily apply and submit forms through the website
  • Wide variety of loan options
  • No Social Security Number needed to secure pre-approved rates

AmeriSave Mortgage Cons

  • You can’t get a rate without filling out a quote request
  • No access to loans above $1.5 million
  • Not available in New York State

AmeriSave Application Process

AmeriSave’s application is straightforward. You can either start the application process on their website, or you can start it on the phone or through live chat with a licensed loan originator. The best thing about AmeriSave’s service is that it also serves potential home buyers as well. This means you can apply based on what you’re looking for rather than having to find a home first during or before the application.

To start the online application process, you’ll fill out a short application form that just takes a few minutes to complete. You’ll be asked for a few details about yourself, including your identity, where you live, what type of home you’re looking to purchase or refinance, the type of property, and your social security number, among a few other things.

It’s important to note that if you’re applying online, AmeriSave will run a hard credit check before you’re pre-approved. However, you can choose to speak directly with a licensed loan originator, so they can run a soft credit check instead to determine your eligibility.

After you receive your pre-approved rate, you’ll be able to complete the remainder of the process online. AmeriSave lets you securely upload your documents to the portal. Plus, you can even e-sign the documents online to speed up the process.


Customer Support

To get a hold of AmeriSave, you can either start a live chat online or call them to speak to the licensed loan originator. AmeriSave’s toll-free call centers are available Monday to Friday between 8 AM and 5 PM EST.

You’ll be able to have your entire application and approval process done over the phone. The support staff are very kind and are trained to answer every question quickly and effectively.

Emails are a bit slower, with a 1-2 day delay in response. But, you can also find answers right on AmeriSave’s website through their informative FAQ section.


Final Thoughts on AmeriSave

So, should you use AmeriSave Mortgage to access a home mortgage loan?

Overall, AmeriSave is one of the best mortgage lenders for easy-to-follow applications. If you have all your documentation ready and you know where you’ll be buying or refinancing, then they’ll be able to help you get this done quickly.

However, if you have any doubts about your mortgage loan, it’s important to know that there’s a $500 cancellation fee some applicants have reported.

Thankfully, the loan process is fully done in-house and includes a number of loan options. AmeriSave is a great choice for anyone looking to secure a mortgage. They offer both traditional mortgages and a few government-backed loans.


FAQ

Does AmeriSave offer local expertise?

Yes. AmeriSave has over 500 mortgage experts around the United States. It has employees in every state (except for New York) so you can get local advice.

What Is AmeriSave Advantage?

Back in 2016, AmeriSave launched a real estate assistance program called AmeriSave Advantage. This program allows customers to access a vast network of local realtors. Once a transaction is complete, the customer can receive rewards like cash back of up to 0.5% on the sale price of the house. For instance, a $400,000 home would be $2,000 cash back.

AmeriSave Customer Testimonials

Great   7,729 Reviews

trustpilot-stars

CHERYL S. G.

20 hours ago

trustpilot-stars

I was hesitant at first...

I was hesitant at first. However, the customer advisor had patience with me, answered my questions, and guided me with caring throughout the entire process.


CUSTOMER

23 hours ago

trustpilot-stars

Excellent service

Excellent service! They are there with you on every step of the way! Always just a phone call away! Great team that is helping in every part of the loan process!


TD

12 June, 2021

trustpilot-stars

poor loan officer communication poor…

poor loan officer communication poor closing date vs what was told would be closing date


CUSTOMER

12 June, 2021

trustpilot-stars

I had a very good experience with…

I had a very good experience with AmeriSave. They were able to refinance my mortgage very quickly and efficiently with a very good rate. My only complaint is that there website could be a little more user friendly. I had a hard time logging in and then there was not really a list of what I had finished, only a list of what to do next. Their representatives are very easy to contact by phone though. Also the Title company they used was fantastic.


VIKAS WARKAR

12 June, 2021

trustpilot-stars

Randall Beckham was very helpful every…

Randall Beckham was very helpful every step of the way. Provided exact information when I needed any. What I really appreciated was, that Randall almost always answered my calls and if he could not, he would be very quick to call back. It never appeared like, I did not have some to talk to if I had questions.


CUSTOMER

11 June, 2021

trustpilot-stars

Fast and efficient!

Fast and efficient!


DAVID BAILEY

11 June, 2021

trustpilot-stars

jordan mann was very helpful and…

jordan mann was very helpful and everything he told me was 100% correct


JANICE BAUMAN

11 June, 2021

trustpilot-stars

Everything was smooth and effortlessly…

Everything was smooth and effortlessly handled. All questions & concerns were promptly addressed. Received a great rate & save thousands


JEREMY ORANGE

11 June, 2021

trustpilot-stars

READ BEFORE YOU DO ANYTHING!!

Started the process of a refi 2 months ago and Daniel Testa was so nice we spent a couple hours one the phone he explained he would need 500 to start the process. i told him I needed to think about it and he got mad and rushed me off the phone that should have been the red flag but the next day i decided to do it. I paid the 500 then i jumped through hoops getting them every document they asked for through a portal after i gave them all the documents everything went silent no updates or anything unless I emailed them, Finally after over a month the appraisal gets done then silent again. I wanted to know exact numbers to see where we were at. I asked for 3 days for those and nothing. I feel they just try and get the 500 and forget about you like you are not important so if you have all the time in the world and you do not care about updates or whats going on GIVE THEM A CALL THEY WILL BE GLAD TO TAKE $500 FROM YOU AND PUT YOU ON THE BACK BURNER. I JUST TOLD THEM THEY MUST BE DOING WELL THEY DID NOT NEED MY BUSINESS SO I WASTED 500 FOR NO RESULTS!!! BEWARE YOU HAVE BEEN WARNED!!!!


MIKE REYNOLDS

11 June, 2021

trustpilot-stars

Great Service!

Great Service! Able to talk to someone if I had questions!


JT

11 June, 2021

trustpilot-stars

Quick and accurate.

Quick and accurate. Great job!


CUSTOMER

11 June, 2021

trustpilot-stars

AA++

AA++ thank you


CUSTOMER

11 June, 2021

trustpilot-stars

We had such a great experience

We had such a great experience. Brandon Bower was amazing. Responded within minutes of every email and never got frustrated with all the questions we asked!


TRAVIS ODUM

11 June, 2021

trustpilot-stars

This was as easy as I could imagine

This was as easy as I could imagine. The reps were knowledgeable and diligent and made the refinance process as easy as it could be. Thank you Kathrine and Matt you guys are great.


ALOK LAL

11 June, 2021

trustpilot-stars

Great rate

Great rate, great loan experience. Catherine is awesome, she is knowledgeable and communicating with her is beyond expectation, so easy to communicate and so much patience to explain you everything. I found Amerisave through a friend and I got a great rate and happy experience. Good luck to everyone but would highly recommend to give this a try.


CUSTOMER

11 June, 2021

trustpilot-stars

Could had been only 3 stars...

Process was easy, but if it were not for the kindness of Janie Gallegos, I may had cancelled the whole transaction. Paperwork had to be adjusted twice, once before closing and once during closing. The whole thing was difficult, but Janie helped set things right.


HOLLY

11 June, 2021

trustpilot-stars

The experience was easy and smooth

The experience was easy and smooth. Thank you again.


TRACY

11 June, 2021

trustpilot-stars

Great Experience

Everyone involved with our loan was quick to respond and got it closed really fast. Derrick Hudson and Pattie Simone kept us informed about information they needed and kept the loan process moving. GREAT JOB!


CARLOS MONROY

11 June, 2021

trustpilot-stars

I got the most competitive rate in the…

I got the most competitive rate in the market (I did get pre-qualified by 5 different lenders). The entire process took place online and the Amerisave portal allows for prompt delivery and review of documentation. From contract to closing it took a month and 10 days which is pretty standard but my file was not the most standard application. The agent originator once explained that because my life was not boring (on way to indicate that I had some specific lending needs and legal requirements) then it took a little longer than anticipated. At the end the whole process can get any sane individual anxious (FOMO is a real thing) and there are multiple parties involved with the title company. All in all I recommend AmeriSave. Thanks for helping me accomplish a life goal.


GRANT & COLLEEN FLENNOY

11 June, 2021

trustpilot-stars

The whole process went smoothly from…

The whole process went smoothly from Pre-approval to closing. All parties involved went above and beyond. The website looked and functioned great. Very satisfied.


CUSTOMER

11 June, 2021

trustpilot-stars

Very professional

Very professional. Both ladies I dealt with were quick to respond and answered all my questions. Entire process was very quick and I couldn't be happier. Thanks!


DR TANGIRALA REDDY

10 June, 2021

trustpilot-stars

The kind of treatment I received is…

The kind of treatment I received is brutal as I did my refinance with you several times. I will not suggest any of about you in future. I paid $500 for the appraisal and a lady came who doesn't have any experience for which I reported and still no responses from your team. They should atleast sent new a person to do the same job, but failed to do so. Not only I lost my money but you lost a trusted customer.


CUSTOMER

10 June, 2021

trustpilot-stars

I thought Amerisave was the best…

I thought Amerisave was the best lending company and I have refinanced with them in the past several times. This time they only give you a quote if you speak to a person that ask all kinds of irrelevant questions. E.g. - what street do you live in, how old are you...


CUSTOMER

10 June, 2021

trustpilot-stars

Nothing to comment on

I really have had no direct contact except for digital reports of transactions!


JEN

10 June, 2021

trustpilot-stars

Great Service.

As a past customer of AmeriSave, I was checking the current rates to consider whether I should refinance or not. Tevy was great in sending me the rates to consider and discuss my options. Even though I decided not to refinance at this time, I know I can count on AmeriSave to be helpful and answer the questions I have. I definitely will consider them in the future for my mortgage options.


CUSTOMER

10 June, 2021

trustpilot-stars

The representative

The representative, Jeremy, was very helpful & directed me to the correct department. Michelle was polite & efficient about my concern and was able to complete my issue quickly. Thank you to both!


GARY VIX

07 June, 2021

trustpilot-stars

Great rates and prompt service

Very competitive rates and both the loan officer and processor stayed on top of the process every day.


BRUCE HAGERMAN

05 June, 2021

trustpilot-stars

My loan originator was really bad at…

My loan originator was really bad at her job, she consistently forgot conversations and information is given her. Now my homeowners insurance company has not received there payment even though it was taken out at closing. Just another number to a company and it shows.


NOT PROVIDED

04 June, 2021

trustpilot-stars

Pleasant mortgage origination experience

Great engagement between mortgage originator and client. Closing agent was also very engaging on the process. System platform did not capture manual load of financial information to close out the requirement necessitating follow-ups with mortgage originator. Also, additional monies were required to pay next installment of property taxes which were being escrowed at previous mortgage servicer.


MRS HICKS

04 June, 2021

trustpilot-stars

Terrible treatment

Terrible treatment. No communication and dropped us after giving all our record. Told we would be closing. The said we are not qualified without any communications from this company representatives


JOHN - THE LAW OFFICE OF JOHN R. CRONE, LLC

03 June, 2021

trustpilot-stars

Sterling Utley is a patient and…

Sterling Utley is a patient and professional communicator. As a first time homebuyer, it was wonderful that he was able to explain the various moving parts in a clear and efficient way. Also, he was fast and responsive! He was able to pull together all of my documents and necessary information within a couple hours. I would gladly trust Sterling with any future lending needs.


WILLIAM MCDONALD

03 June, 2021

trustpilot-stars

stay as far away from this company as…

stay as far away from this company as you can i applied for a mortgage credit score 800 good income plenty of equity they consistently asked me for documents that i already had provided not once but twice or more this went on for a couple of months talked to the person handling the loan telling me every thing is approved just waiting for a closing date that never came this went on for about three months i finally realized that these people have know idea what they are doing so of coarse i ask for my 500 dollars back and guess what i never got it they are the biggest joke of a mortgage company in the country just want the 500 and that's it so stay away far away i went to another company on may 2nd same loan i close in a week 5 weeks total


GRACY

03 June, 2021

trustpilot-stars

Very much satisfied

Very much satisfied. The team went all the way to help with everything from credit boost recommending support @ Royalfinancialrescue com which turned out most helpful as bankruptcy issues was deleted from my record along with 4 hard inquiries. Robin and Tay were amazing ! I got a very decent amount with a good rate .


DAVID CUNNINGHAM

03 June, 2021

trustpilot-stars

Possibly the worst mortgage experience…

Possibly the worst mortgage experience of my life. I began working on a VA refinance in January 2021. There have been those who have been helpful along the way. Stevy Tracy being two of them. Unfortunately they have limited input into the process. My first loan officer was okay, though he ran into issue after issue getting my loan processed. I have (literally) turned in some items more than half a dozen times only to have the exact same thing requested again. I have turned in every document requested. The only delays occurring when I had to wait for something to be sent to me. I kept my team aware throughout the entire. process. More than three months into this process a new loan officer name Zechariah J. was assigned. It felt like from day one that he had no particular interest in pushing my packet forward. I have literally had to request each step of the way that it continued to be processed. I have been told by him on three occasions that the loan was being stopped for different reasons. Once, he informed me that my credit score was pulled and it was only around "570". My credit score has never been that low. I have the package with Experian and receive alerts anytime there is a change, including when it is pulled. The time this low score was supposedly pulled my credit had not been ran. When they did it again at my insistence it miraculously went significantly higher, well above their requirements. They actually ran a hard pull twice within three days. At that point I can only assume it was a an attempt to confirm the actual score. Correspondence was generally superficially polite but I can't say that was all the time. It was generally very abrupt. During this process (and I have all the documents/ correspondence) the interest rate which I initially locked in at 2.25% was raised to 2.75%. The loan amount changed from $360,000 to $340,000 with no explanation other than I "took to long to get things turned in", which simply is not true and supported by the document trail. I went from taking a $20-30K cashout to buy solar to being told that I would have $6k left after closing. This of course would defeat the whole purpose of the refinance. In this respect while some of the workers like Stevy and Tracy have been phenomenal, the actual loan officer, not so much. It has felt somewhat adversarial since our first communication. I am still debating on whether to proceed with the closing. The rate is still decent, but for the incredibly reduced cash out and what is obviously a bait and switch on the initial 2.25% rate I locked into... well, it doesn't give me a very good feeling about the company. Fortunately, mom being an attorney, I know what to do. I am in the process of sharing my concerns with the BBB, HUD, the state regulatory boards in Georgia and California and the Federal Reserve.


JOHN BRANDON

01 June, 2021

trustpilot-stars

I did a cash refinance on my condo

I did a cash refinance on my condo. I was able to complete the process from filling out the initial loan application and uploading the necessary documents to the final closing in less than three weeks. Rebecca Ameel and Forrest Wilson were very responsive to both my calls and emails and they both were extremely professional and a pleasure to work with. My only criticism had to do with the fact that i had to close my existing home equity line of credit (HELOC), which i diid not want to do and for which i was not given a good explanation for why that was a requirement as the existing HELOC was paid off at closing and a HELOC would always be in second lien position to the new mortgage. Other than that requirement to close my exisitng HELOC, I had a great experience and highly recommend Amerisave.


LISA

30 May, 2021

trustpilot-stars

Unfortunately I cannot give a good…

Unfortunately I cannot give a good review for Amerisave. The process of refinancing was not well managed. There was a lot of delay in getting our application approved, despite the fact that my spouse and I both have excellent credit and no other liens beside the property we were getting refinanced. Getting someone to answer our questions and address why things were delayed was a challenge. I probably would have changed lenders but we had gotten so far down the process it seemed that extricating ourselves would have made our lives even more difficult. I will say I have gone through the re-financing route with another lender previously without these kind of issues. Even at closing, things again were not explained well and there was another delay, despite us following regularly to try to close out in time. We did not close on the date we were supposed to close as a result. Overall we did get a slightly improved interest rate, which was why we had decided to go with Amerisave in the first, but I would never recommend this lender to anyone I personally know. Look elsewhere!


CSMAM

30 May, 2021

trustpilot-stars

Michael Paradis was wonderful during my…

Michael Paradis was wonderful during my refinance process. Excellent service level and he made sure that I closed on time.


ADAM

29 May, 2021

trustpilot-stars

The process was fast and stress free!

The process was fast and stress free!


JULIE BROWN

29 May, 2021

trustpilot-stars

Leslie Chappell was very helpful and…

Leslie Chappell was very helpful and determined to help me get through the refi process. It's very nerve-wracking, but we finally made it through. And Syvelle Enriquez was very very helpful too!


GLENN

28 May, 2021

trustpilot-stars

Jonathan Reyes worked very diligently…

Jonathan Reyes worked very diligently to get our loan to close quickly.


BENJAMIN MOSES

28 May, 2021

trustpilot-stars

The electronic system for documents…

The electronic system for documents worked well, but the staff did not maintain communication throughout the process. Several emails went unresponded.


STEVE FITZHARRIS

28 May, 2021

trustpilot-stars

Our refinance went so smooth.

Our refinance went so smooth. Everyone we worked with were very nice. i would recommend Amerisave to everyone. Steve & Carol


JR GILLESPIE

27 May, 2021

trustpilot-stars

If you like supplying documents after…

If you like supplying documents after documents after documents then supplying said documents over again two and three times this is the company for you. If you're a fan of having the goal post moved over and over and over only to have the rug jerked out from under you at the last possible second these are the people to have in your corner. Do you like flushing your hard earned money down the toilet or perhaps just setting it on fire? The good folks at AmeriSave got your back. I was approved to buy a house after searching for months paid for inspection, appraisal, and $5000 in Ernest money was drug along jumping through hoops for a month and a half as if everything was fine only to have my loan denied a week before closing.


CARLOS APARICIO

27 May, 2021

trustpilot-stars

Alex was great thank you!

Alex was great thank you!


SARAH LAWSON

27 May, 2021

trustpilot-stars

Fast

Fast, easy, and transparent


VIRMANTASM

27 May, 2021

trustpilot-stars

Very happy with service

Very happy with service. From beginning to the end everything was done in less than months. Oscar did amazing job. Very happy with his job. Thanks again


JAMES KITCHEN

27 May, 2021

trustpilot-stars

Todd Huston was a such gentleman to…

Todd Huston was a such gentleman to work. Assured us that everything was going work out for us.


DANIEL N

27 May, 2021

trustpilot-stars

Hesitate at first, but it paid off

I reached out to many lenders and spent hours talking to loan officers. I was hesitate to use an online service but had a negative experience in the past with a mortgage broker so I decided to give it shoot. My loan officer Jaime was the first person I actually talked to and he ended up fulfilling all my goals and expectations. He was human and actually carried on a conversation not just about the loan process.The use of the portal on the website to send and view documents was simple and easy to use. It was a very smooth process. At times when I fell behind on submitting documents, friendly reminders texts or calls helped keep things on track. I highly recommend taking a look at what AmeriSave has to offer, I've recommended them to family and friends already.


BILLY NIX

27 May, 2021

trustpilot-stars

AmeriSave did a fantastic job with my…

AmeriSave did a fantastic job with my refinance. Malachi (loan officer) provided an excellent overview at the beginning explaining each step of the process. He responded quickly to any question, and also suggested options. I was able to close within 30 days! I am very happy with my experience with AmeriSave!


JOYCE CROOK

27 May, 2021

trustpilot-stars

I was very pleased with my experience

I was very pleased with my experience. The guys I worked with Nick and Gary were very helpful and very understanding. They took away any anxiety I was starting to feel. I would strongly recommend AmeriSave to any of my friends. Thank you.

1

2

3

4

5

Rate of 1.75%, Annual Percentage Rate (APR) of 1.808% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage Corporation (NMLS#330511) based on Excellent Credit Score, Single Family Home, Primary Residence, in the state of CO, with an anticipated mortgage balance of $540,000, and property value of $600,000 as of 04/23/2021.

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in Florida and Colorado; see our current state licenses here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

This site is protected by reCAPTCHA and the Google  Privacy Policy and Terms of Service apply.