Home > Reviews >  AmeriSave Mortgage: Review

AmeriSave Mortgage: Review

  9,703 Reviews on Trustpilot

AmeriSave Mortgage Snapshot

Overall, AmeriSave is a great mortgage lender thanks to their streamlined online application process.

AmeriSave is a full-service mortgage lender which operates in 49 states and the District of Columbia. First established in Atlanta in 2002, it has funded over 220k homes with a total value of over $55 billion. AmeriSave is known for its great customer service for those looking for help with their mortgage loan.


AmeriSave Mortgage Spotlight

Best For
Those who need a simple application process

Marketplace or Direct Lender
Direct lender

Loan Types
Home Refinance, Home Purchase

Loan Features
FHA, VA, USDA, Conventional

Repayment Terms
Multiple options, including 10-30 years, 5/1, 7/1, or 10/1 ARM

Summary

AmeriSave is one of the biggest mortgage lenders in the United States. With a wide range of loan options for both purchasing and refinancing, they offer jumbo loans, conventional loans, VA, FHA, and USDA loans.

For each loan you can choose between fixed or variable rates. Plus, you choose between flexible repayment options of 10, 15, 20, 25, or 30 year mortgages. Interest rates are quite competitive, and AmeriSave has a number of calculators and tools to help you make an informed decision about your home mortgage loan.


Loan Types

AmeriSave offers borrowers a wide variety of loans for both purchase and refinance. While their menu isn’t quite as large as other major lenders, they do offer homeowners most of the common types of loans with competitive APRs.

Here’s a summary of the purchasing options:

  • Jumbo loan with amounts as high as $1.5 million
  • Conforming loans with a 20% minimum down payment
  • VA, FHA, and USDA loans with standard rates

Here are refinancing options:

  • Cash-out refinancing
  • Conventional rate-and-term refinancing


Mortgage Loan Rates & Terms

AmeriSave offers five different repayment terms including 10, 15, 20, 25, or 30 years. You can take an ARM with 5/1, 7/1, or 10/1 options. Or, you can take a fixed-rate mortgage.

One of AmeriSave’s downsides is that it doesn’t actually advertise mortgage rates. If you want to see your qualified rate, you’ll have to go through the entire pre-approval process.

Overall, AmeriSave’s interest rates are a bit higher than average. However, they do charge less on closing costs like origination, so their APRs are quite competitive.


AmeriSave Mortgage Pros

  • Easily apply and submit forms through the website
  • Wide variety of loan options
  • No Social Security Number needed to secure pre-approved rates

AmeriSave Mortgage Cons

  • You can’t get a rate without filling out a quote request
  • No access to loans above $1.5 million
  • Not available in New York State

AmeriSave Application Process

AmeriSave’s application is straightforward. You can either start the application process on their website, or you can start it on the phone or through live chat with a licensed loan originator. The best thing about AmeriSave’s service is that it also serves potential home buyers as well. This means you can apply based on what you’re looking for rather than having to find a home first during or before the application.

To start the online application process, you’ll fill out a short application form that just takes a few minutes to complete. You’ll be asked for a few details about yourself, including your identity, where you live, what type of home you’re looking to purchase or refinance, the type of property, and your social security number, among a few other things.

It’s important to note that if you’re applying online, AmeriSave will run a hard credit check before you’re pre-approved. However, you can choose to speak directly with a licensed loan originator, so they can run a soft credit check instead to determine your eligibility.

After you receive your pre-approved rate, you’ll be able to complete the remainder of the process online. AmeriSave lets you securely upload your documents to the portal. Plus, you can even e-sign the documents online to speed up the process.


Customer Support

To get a hold of AmeriSave, you can either start a live chat online or call them to speak to the licensed loan originator. AmeriSave’s toll-free call centers are available Monday to Friday between 8 AM and 5 PM EST.

You’ll be able to have your entire application and approval process done over the phone. The support staff are very kind and are trained to answer every question quickly and effectively.

Emails are a bit slower, with a 1-2 day delay in response. But, you can also find answers right on AmeriSave’s website through their informative FAQ section.


Final Thoughts on AmeriSave

So, should you use AmeriSave Mortgage to access a home mortgage loan?

Overall, AmeriSave is one of the best mortgage lenders for easy-to-follow applications. If you have all your documentation ready and you know where you’ll be buying or refinancing, then they’ll be able to help you get this done quickly.

However, if you have any doubts about your mortgage loan, it’s important to know that there’s a $500 cancellation fee some applicants have reported.

Thankfully, the loan process is fully done in-house and includes a number of loan options. AmeriSave is a great choice for anyone looking to secure a mortgage. They offer both traditional mortgages and a few government-backed loans.


FAQ

Does AmeriSave offer local expertise?

Yes. AmeriSave has over 500 mortgage experts around the United States. It has employees in every state (except for New York) so you can get local advice.

AmeriSave Customer Testimonials

Great   9,703 Reviews

trustpilot-stars

MARIA MARTINEZ

19 hours ago

trustpilot-stars

Excellent service

Excellent service. My agent was on top of everything guiding me and supporting me on every step of the process.


WAYNE NYE

21 hours ago

trustpilot-stars

Responses to information sent was slow…

Responses to information sent was slow when requested information was sent in it would be a week or two before a response if it was sufficient or not even after many requests sent by texted, emails and voice mails then after one is satisfied a new one is requested very frustrating finally one week before finishing someone new was assigned and all went quickly and ended well


CORMAC MCCARTHY

21 hours ago

trustpilot-stars

Great Rate, not so great process

Took a lot longer than it should have, something like 10 weeks or so from beginning to end, whereas previous experience with a refinance usually takes about 3-4 weeks. Along the way, there were some ridiculous requests such as requiring a copy of my marriage certificate from about 35 years ago. Never ever been asked for this in any previous mortgage or refinancing process which likely number in the 20 plus range over my lifetime. I refused to comply with this request because it had no bearing on my ability to payback my loan and my wife was not going to be on the mortgage at their urging. Also requested a last minute statement on an existing HELOC that had a balance of less than $5.00 despite me supplying multiple copies of previous statements and me making it clear to my agent that the only reason I was keeping it open was to enable them to pay it off through closing to make the process considerably easier, less complicated and less time consuming. Last minute changes to the closing costs after sending me multiple versions of the final disclosures also caused a delay in the closing process and disbursements of funds for close to a week. All in all, I got a great rate, but the process was unusually difficult and very time consuming.


GRANT JACKSON

22 hours ago

trustpilot-stars

- It took 2 and half months to close

- It took 2 and half months to close. - Missed closing 3 times. - I was told I will be able to close outside my state, wrong. - at times took a day day or two to return my call. I will not recommend anyone. My worst time ever.


TOM

22 hours ago

trustpilot-stars

The whole process was handled very…

The whole process was handled very professional y. Lynne Blecker was always prompt with returning calls and emails, made the loan application painless and was very helpful with all steps of the process!!


NA

26 October, 2021

trustpilot-stars

Terrible communication from the get-go

Terrible communication from the get-go. Analyst was all over the place, and we had to schedule signing FOUR TIMES. The couldn't get the docs right THREE TIMES. Then on the fourth time, I had to make the call to get it fixed. They basically never got it right. I was also told that the processing of my loan would be handled in house. I received a letter 1 week after closing stating it was being sold. I used to be a mortgage analyst, so I specifically asked this question. Never again with Amerisave. What a joke.


MICHAEL WILLIAMS

26 October, 2021

trustpilot-stars

Dallas Loomis was transparent

Dallas Loomis was transparent, responsive, and courteous throughout the whole process. I highly recommend using AmeriSave Mortgage for your home purchase or refinance needs. Couldn't have had a better experience!


MRA

26 October, 2021

trustpilot-stars

Great Mortgage rate

Great Mortgage rate. Application process was easy; however, their underwriters were very frustrating. They could not get the math correct on my wife’s salary’s when she had a promotion and salary increase in the middle of the year. They kept insisting that the year to date number did not match the yearly number. It was simple math, but they finally got it after several back and forths. Also could not get it through their heads that I did not own the company I worked for. Nothing I gave them would have hinted at that, but they insisted on financial P&L statements for the company. I told them they weren’t getting that and sent them my offer letter from the company instead. I told the loan officer if that was not good enough, I was going to withdraw my application. They finally relented and the process moved forward.


PHILLIP DUERR

26 October, 2021

trustpilot-stars

Great communication and very fast and…

Great communication and very fast and helpful! Would definitely recommend


PKHAM

26 October, 2021

trustpilot-stars

Overall the experience was great

Overall the experience was great! Service was good. I would recommend AmeriSave.


HOLADAY

26 October, 2021

trustpilot-stars

The loan agent Amy West and the…

The loan agent Amy West and the originator were very efficient and quick approved in a few weeks. it was new doing a loan online, but if you get everything that they ask for quickly it worked well for us. thanks amerisave


BRYAN WEAVER

26 October, 2021

trustpilot-stars

Exceptional experience

My experience with AmeriSave was fantastic. I did a no-cost refinance on my home and everything went exactly as advertised. I am extremely satisfied with the experience. Louis Walters was easy to work with, very helpful and knowledgeable. I will definitely use them again next time.


A THANKFUL PASTOR

26 October, 2021

trustpilot-stars

AmeriSave is unlike other financial…

AmeriSave is unlike other financial lending institutions. AmeriSave was willing to go an extra mile to look carefully into how pastors/ministers are compensated by their religious institutions. I have been a pastor for thirty two years and have always had a difficult time with lending institutions approving me for a home loan, because of the way the church pays me a salary. Many lending institutions will not invest their time with ascertaining how pastors/ministers are paid. AmeriSave walked with me to acquire this knowledge and I am grateful for how their employees are trained.


MOSES BUTTS

26 October, 2021

trustpilot-stars

Great Job

Great Job from beginning to end


SHERRY BRITT

26 October, 2021

trustpilot-stars

I had a horrible experience........

I had a horrible experience......... went through 3 lone office none of which would reply to my calls or emails if I could have gotten a refund I definitely would have went elsewhere!!


STEPHANIE WATKINS

26 October, 2021

trustpilot-stars

Excellent service 1000% satisfied

Excellent service 1000% satisfied


DENNIS CIOLKOSZ

26 October, 2021

trustpilot-stars

BUD ENDICOTT SOLD ME WITH HIS HIGHLY…

BUD ENDICOTT SOLD ME WITH HIS HIGHLY PROFESSIONAL APPROACH IN HANDLING THE WHOLE LOAN PROCESS. MADE A NORMAL ORDEAL EASE. THANKS MUCH BUD


KELLEY WIGGINS

26 October, 2021

trustpilot-stars

We have had an absolute wonderful…

We have had an absolute wonderful experience with AmeriSave! Everything has worked so smoothly.


BRANDON BURGRAFF

25 October, 2021

trustpilot-stars

Stay away and read reviews

Stay away and read reviews. Have been lied too on 3 occasions from loan originator about refund of application fee $500. Each time stated that he has started refund process or will check into status and no response. Now I am getting no response. Was initially going to refi and was unable to due to length of time since last refi. Planned on using Amerisave when eligible but will never use and will make sure to let others know not to use them.


DOREEN COTTRELL

25 October, 2021

trustpilot-stars

I am quite satisfied with the outcome…

I am quite satisfied with the outcome of my recent refinancing process. Alexis Lentini was amazing and very helpful throughout the entire process. I would recommend anyone looking to refinance to contact Alexis. Alexis, you are amazing!! Thank you again for all of your help!🤗🤗 Stay safe and have a Blessed week.🙏🏽


BRANHAM FOLEY

25 October, 2021

trustpilot-stars

Brian was absolutely amazing

Brian was absolutely amazing. Always available and always quick to respond. Amazing rates and great service.


CHRISTOPHER MCKOWN

24 October, 2021

trustpilot-stars

Loan agent was very helpful

Loan agent was very helpful, informative and patient through the whole process. Overall this was a very positive experience.


PHYLLIS REINWALD

24 October, 2021

trustpilot-stars

Great just wished the checks came after…loan

Great just wished the checks came after the 3 days. Had to wait for weekend and slow mail


ODIS EVERETT

24 October, 2021

trustpilot-stars

Life Saver

We are very pleased with our loan with Amerisave Mortgage. You are caring people. Philip Fauff is a great loan officer and we made a friend. Thanks again to you all.


C HALE

24 October, 2021

trustpilot-stars

Great Experience

Our experience with AmeriSave was extremely positive. Our Loan Originator was transparent, knowledgeable, thorough and responsive. The whole process of refinancing took about 2 weeks from initial contact to closing. We will definitely use them again for any future mortgage needs. You won't go wrong choosing AmeriSave.


DONALD P.

24 October, 2021

trustpilot-stars

It was a pleasure doing business

It was a pleasure doing business with Amerisave. This was my second refi. with your company and both times were a great experience. All those I came in contact with, especially Jake Morton, we're friendly, professional and very efficient. I thank you all! Donald P.


BENJAMIN LAUGHLIN

24 October, 2021

trustpilot-stars

Great expirience

Great expirience. Quick and painless.


ZACHARY HASKINS

24 October, 2021

trustpilot-stars

Great Experience!

Great to work with! Organized and always able to answer all questions! Great people to help you with your loan or refinance! Thank you all!!


V COOPER

24 October, 2021

trustpilot-stars

Doing business with Amerisave was quick…

Doing business with Amerisave was quick and easy. Their loan originator, Joseph was very professional and always there to address any concerns I had. Their loan process makes buying a home a pleasant experience all the way from inception to closing. Thank you Amerisave


CHARLED SCHIAPPACASSE

24 October, 2021

trustpilot-stars

This was the easiest and fastest…

This was the easiest and fastest mortgage I have ever been involved with. Very thorough and knowledgeable. Answered all my questions and knew what I was saying at all times.


JAMES MIDDLEBROOKS

24 October, 2021

trustpilot-stars

Great process

Great process! I saved $475 a month by refinancing and at closing I paid less than originally quoted!


DAVID HOLLAND

24 October, 2021

trustpilot-stars

IT WAS A COMPLICATED PROCESS BUT THE…

IT WAS A COMPLICATED PROCESS BUT THE SMALL ISSUES WERE PLENTIFUL. GREAT RATES AND OKAY SERVICE OVERALL. COMMUNICATION BETWEEN MY CONTACT AND THE UNDERWRITERS WAS THE MOST NEGATIVE PART... CLEARLY I WASN'T THE FIRST PERSON TO BUY A HOUSE.


RONALD KADER

24 October, 2021

trustpilot-stars

I had an excellent experience

I had an excellent experience. It was fast and convenient. It took less than 2 weeks start to finish. I always had access to my originator, who always quickly responded to my questions.


GEORGE H.

24 October, 2021

trustpilot-stars

No hassle

My refi went very smoothly. My loan rep.Dean was very easy to work with, he responded to my emails and calls quickly. The entire process was very user friendly. This is my 3rd refi and my best experience. I highly recommend AmeriSave.


SHERRI AKUEZUE

24 October, 2021

trustpilot-stars

Amerisave did a great job with my…

Amerisave did a great job with my refinance. They were on top of things from beginning to end and the entire transaction was quick and easy. A lot easier than I thought it would be and I got a great rate and will save lots of money. I would not hesitate to work with them again.


A.O.

24 October, 2021

trustpilot-stars

Refinance

Great customer service, efficient, helpful.


NICHELLE

23 October, 2021

trustpilot-stars

It was professional, friendly and quick!

It was professional, friendly, & quick! I would recommend Amerisave to anyone!


NORTH IDAHO

23 October, 2021

trustpilot-stars

Great service

Great service, competitive rates, lower closing costs, efficient online process, and a responsive team of professionals pushed our refinance along and even extended the closing a few days since we were not ready.


HEATER

23 October, 2021

trustpilot-stars

Very helpful

Very helpful. Took a lot of time to explain everything to me and made the process nice and easy!


JP

23 October, 2021

trustpilot-stars

First time refi

First time refi. I was a little afraid of the process but Mr. Paul Neuberger was outstanding. He was upfront and honest. The process went quickly. I am completely satisfied with the process from beginning to closing. Mr. Neuberger kept me updated on the loan process and he responded quickly to any questions that I needed answered.


GARY HAHN

23 October, 2021

trustpilot-stars

vanessa and nickol were brilliant in…

vanessa and nickol were brilliant in getting this refinanced through. Enjoyed working with them and would recommend them to anyone who wants financing.


ROBERT MASON

23 October, 2021

trustpilot-stars

My 2nd re-fi with Amerisave

My 2nd re-fi with Amerisave. Friendly, well organized easy process.


REBECCA JENKINS

23 October, 2021

trustpilot-stars

Many Problems

Frankly, this has been an ordeal. I was told at the beginning that I was approved, but I found out later that was not true. I was getting emails every day asking for information, and I found out later that these were auto-generated emails. I spent the 6 weeks it took digging through things, and was sending them over and over, not knowing that I should have ignored them. Since it was a VA loan, it was pure agony what they expected. I sent them at least 10 different things verifying our income and service status. I am so glad it is done. We closed on Monday (10-18-21) and were told by the closing lady that we should have he money by the end of the week. Today is Saturday (10-23-21) and no money. I emailed my loan processor and she said it could take 7-10 days to get it because of the mail. We were not having it mailed, but rather direct deposit. I wrote her back because at the beginning and all along I was being told that it takes 2-3 days, and that is what the internet says also. I asked her if she was just telling me that based on her estimation or had she actually take to their accounting department. I have no mean things to say about my loan team, who were very nice; however, I was not able to reach my loan processor most of the time. I realize that I was not their only customer. At first, I was writing them emails when I would get the same emails over and over, and my flustration really came across, but later after talking with Nelson, the person responsible for gathering everything, and finding out some things, we became friends. I am only writing this review, because my stress level was so bad and I am 76 years old, and I was worried that I had spent 6 weeks on the loan that may not get approved by the underwriters and I would have lost all that time. Hannah, my loan officer is very friendly and understanding, but I think she has too much on her plate.


WILLIAM TAYLOR

23 October, 2021

trustpilot-stars

The loan officer was great at the…

The loan officer was great at the beginning but then we were asked to fill our paperwork multiple times that had already been done. Communication could have been better.


KANWAL SINGH

23 October, 2021

trustpilot-stars

Thanks for all the help I got to…

Thanks for all the help I got to complete the process.


MARGARET BIEL

23 October, 2021

trustpilot-stars

Good rate; mediocre service

Overall, we were happy with the rate we received and the closing costs. However, the gathering of information for the underwriters was frustrating. The underwriters kept asking for documentation that didn't exist. We would explain that a document only had one page, and they'd keep asking for the rest of the pages. Also, they'd confuse documents, saying our pensions could change, but it doesn't change- ever. That's the nature of a pension. These seemed like items that underwriters should be familiar with, but they weren't. Also, after we had submitted our tax returns for the last two years, they asked for an online overview from the IRS. After I read what the overview provided, it was less detailed that our tax returns and would provide no additional information for them. It seemed as if they were asking for documents just because they could, not because they needed the information. In addition, our final disclosure was never posted for us to see before we closed. Finally, one supervisor called us to complain about having to make a change that we requested. It seems it took some time for her to do so. That may be true. It's also true that it is her job. It seemed ironic to me that she would complain about such a thing when we were asked to submit the same documentation three times. Apparently no one was concerned about wasting our time.


STEWART OSEMAN

23 October, 2021

trustpilot-stars

Overall it was good

Overall it was good. A few misunderstandings with some of the documents, but it was sorted. Transaction went well.


JAMES CROSS

23 October, 2021

trustpilot-stars

Need better communication

Need better communication


TERESA LESNIAK

23 October, 2021

trustpilot-stars

Customer service horrible

Your customer service is horrible. Many times I had to speak with higher ups to get information. Was lied to the very first time about how fast the process was. Then no follow ups. Then was spoke to like I was bothering Then. Then at the last minute totally changed my whole loan amount which I received less money back than I had wanted. I really wish I had gone with another company


EVELYN EVANS

23 October, 2021

trustpilot-stars

Amazing

Everyone I dealt with was amazing from the beginning of just inquiring to the decision to move ahead with the process. Jorge G. was with me every step of the way, keeping me informed of where we were in the process all the way to closing. Thank you.

1

2

3

4

5

Rate of 1.75%, Annual Percentage Rate (APR) of 1.75% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage based on Good Credit Score, Single Family House, Primary Residence, in the state of FL, with an anticipated mortgage balance of $540,000, property value of $1,000,000 and an estimated monthly payment of $3,413 as of 08/16/2021. Monthly payment does not include taxes or insurance. ID: 380108943

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in the following states: AZ, CA, CO, CT, FL, OH, OR, PA; See our current state licenses below and online here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

State broker licenses: Arizona - Mortgage Broker License: #1010424 4949 Pioneer Ln, Lakeside, AZ 85929. California – Licensed by the DBO under the California Residential Mortgage Lending Act #60DBO-115120. Colorado – Assurance IQ, LLC, 206-413-6771, Regulated by the Division of Real Estate, Mortgage Company Registration #1912050. Connecticut – Mortgage Broker License #MB-1912050. Florida - Mortgage Broker License #MBR3633, 920 5th Avenue, Suite 3600, Seattle, WA 98104. Ohio – RMLA Registration #RM.804628.000, Oregon – Assurance IQ, LLC, Mortgage Lending License #1912050. Pennsylvania - Mortgage Broker License #78592.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

This site is protected by reCAPTCHA and the Google  Privacy Policy and Terms of Service apply.