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AmeriSave Mortgage: Review

  10,141 Reviews on Trustpilot

AmeriSave Mortgage Snapshot

Overall, AmeriSave is a great mortgage lender thanks to their streamlined online application process.

AmeriSave is a full-service mortgage lender which operates in 49 states and the District of Columbia. First established in Atlanta in 2002, it has funded over 220k homes with a total value of over $55 billion. AmeriSave is known for its great customer service for those looking for help with their mortgage loan.


AmeriSave Mortgage Spotlight

Best For
Those who need a simple application process

Marketplace or Direct Lender
Direct lender

Loan Types
Home Refinance, Home Purchase

Loan Features
FHA, VA, USDA, Conventional

Repayment Terms
Multiple options, including 10-30 years, 5/1, 7/1, or 10/1 ARM

Summary

AmeriSave is one of the biggest mortgage lenders in the United States. With a wide range of loan options for both purchasing and refinancing, they offer jumbo loans, conventional loans, VA, FHA, and USDA loans.

For each loan you can choose between fixed or variable rates. Plus, you choose between flexible repayment options of 10, 15, 20, 25, or 30 year mortgages. Interest rates are quite competitive, and AmeriSave has a number of calculators and tools to help you make an informed decision about your home mortgage loan.


Loan Types

AmeriSave offers borrowers a wide variety of loans for both purchase and refinance. While their menu isn’t quite as large as other major lenders, they do offer homeowners most of the common types of loans with competitive APRs.

Here’s a summary of the purchasing options:

  • Jumbo loan with amounts as high as $1.5 million
  • Conforming loans with a 20% minimum down payment
  • VA, FHA, and USDA loans with standard rates

Here are refinancing options:

  • Cash-out refinancing
  • Conventional rate-and-term refinancing


Mortgage Loan Rates & Terms

AmeriSave offers five different repayment terms including 10, 15, 20, 25, or 30 years. You can take an ARM with 5/1, 7/1, or 10/1 options. Or, you can take a fixed-rate mortgage.

One of AmeriSave’s downsides is that it doesn’t actually advertise mortgage rates. If you want to see your qualified rate, you’ll have to go through the entire pre-approval process.

Overall, AmeriSave’s interest rates are a bit higher than average. However, they do charge less on closing costs like origination, so their APRs are quite competitive.


AmeriSave Mortgage Pros

  • Easily apply and submit forms through the website
  • Wide variety of loan options
  • No Social Security Number needed to secure pre-approved rates

AmeriSave Mortgage Cons

  • You can’t get a rate without filling out a quote request
  • No access to loans above $1.5 million
  • Not available in New York State

AmeriSave Application Process

AmeriSave’s application is straightforward. You can either start the application process on their website, or you can start it on the phone or through live chat with a licensed loan originator. The best thing about AmeriSave’s service is that it also serves potential home buyers as well. This means you can apply based on what you’re looking for rather than having to find a home first during or before the application.

To start the online application process, you’ll fill out a short application form that just takes a few minutes to complete. You’ll be asked for a few details about yourself, including your identity, where you live, what type of home you’re looking to purchase or refinance, the type of property, and your social security number, among a few other things.

It’s important to note that if you’re applying online, AmeriSave will run a hard credit check before you’re pre-approved. However, you can choose to speak directly with a licensed loan originator, so they can run a soft credit check instead to determine your eligibility.

After you receive your pre-approved rate, you’ll be able to complete the remainder of the process online. AmeriSave lets you securely upload your documents to the portal. Plus, you can even e-sign the documents online to speed up the process.


Customer Support

To get a hold of AmeriSave, you can either start a live chat online or call them to speak to the licensed loan originator. AmeriSave’s toll-free call centers are available Monday to Friday between 8 AM and 5 PM EST.

You’ll be able to have your entire application and approval process done over the phone. The support staff are very kind and are trained to answer every question quickly and effectively.

Emails are a bit slower, with a 1-2 day delay in response. But, you can also find answers right on AmeriSave’s website through their informative FAQ section.


Final Thoughts on AmeriSave

So, should you use AmeriSave Mortgage to access a home mortgage loan?

Overall, AmeriSave is one of the best mortgage lenders for easy-to-follow applications. If you have all your documentation ready and you know where you’ll be buying or refinancing, then they’ll be able to help you get this done quickly.

However, if you have any doubts about your mortgage loan, it’s important to know that there’s a $500 cancellation fee some applicants have reported.

Thankfully, the loan process is fully done in-house and includes a number of loan options. AmeriSave is a great choice for anyone looking to secure a mortgage. They offer both traditional mortgages and a few government-backed loans.


FAQ

Does AmeriSave offer local expertise?

Yes. AmeriSave has over 500 mortgage experts around the United States. It has employees in every state (except for New York) so you can get local advice.

AmeriSave Customer Testimonials

Great   10,141 Reviews

trustpilot-stars

ERNEST

06 December, 2021

trustpilot-stars

I wrote a review already

I wrote a review already, everyone was very helpful.


LEE ANN

05 December, 2021

trustpilot-stars

Everything went great

Everything went great. You do send out lots of extra emails, which can be confusing at times.


ANN HUDGINS

05 December, 2021

trustpilot-stars

Trevor was very professional

Trevor was very professional, and made the process very comfortable for us. He was always there to answer any questions we had.


LIDIA TORRES

05 December, 2021

trustpilot-stars

Quick and Effortless Loans

Working with Amerisave has always been quick and to the point. This is the 4th time we use then and we love them.


ROBERT MOORMAN

04 December, 2021

trustpilot-stars

I thought the automatic emails that…

I thought the automatic emails that reminded me to do things I had already done were a bit much. All in all, it was a good experience.


WILLIAM AND DAVID

04 December, 2021

trustpilot-stars

Tylor and Joy were fantastic

Tylor and Joy were fantastic. Made the process very easy and kept us informed of the entire process. Thanks to you both!


KGB THAT'S ME

04 December, 2021

trustpilot-stars

Super fast and seamless

From initial inquiry about refinancing to full loan approval took 7 days. Closed a few days later ON Thanksgiving morning! Seamless process. Very easy.


V RHODES

04 December, 2021

trustpilot-stars

I appreciated the service I received…

I appreciated the service I received with my refinancing my home. The team worked hard and round the clock putting my loan together. I couldn't ask for a better loan officer. Lol... when I first started, I was still leary doing online application. I asked him to send me a personal email to me, it made me feel more secure about the company!! He compiled with his email from work! Thanks Eric and Wanda! I would recommend this company!


PAUL PORTER

04 December, 2021

trustpilot-stars

See my review on the other survey…

See my review on the other survey requested by Mr Allvey.


MICHELLE

04 December, 2021

trustpilot-stars

Our experience started out horrible…

Our experience started out horrible with Miranda Coronado. She would not return our calls or text messages and when she did she was constantly contradicting herself. After 5 weeks we were finally transferred to senior officer Nicholas Sigourney and he is the ONLY reason why I rated 5 stars and didn’t take our business elsewhere. From the time Nicholas started working with us we closed in 3 days and the refinance was completed in 6 days (3 of which we were required to wait). We would definitely recommend Nicholas Sigourney to our friends and family and we are certain if we had him from the start we would have had a much better experience with AmeriSave. Nicholas is the ONLY reason we will be giving AmeriSave great reviews and any family or friends we refer will be directly to him. Thank you again to Nicholas Sigourney for the experience.


CHRISTINA

04 December, 2021

trustpilot-stars

Lee and Michelle were great

Lee and Michelle were great. We closed very quickly despite some unfortunate delays out of our control.


WALTER A

04 December, 2021

trustpilot-stars

Great to work with Brian and his team

Great to work with Brian and his team. Easy process and quick loan process.


SUSAN RAMSEL

04 December, 2021

trustpilot-stars

They process was quick from beginning…

They process was quick from beginning to end.


ROBERT MCKENZIE

04 December, 2021

trustpilot-stars

Great job providing list of documents…

Great job providing list of documents needed and communication was very helpful and very timely. I would recommend them


KASEY

04 December, 2021

trustpilot-stars

One of the easiest purchase/refinance…

One of the easiest purchase/refinance experiences I’ve had.


PATRICE M

04 December, 2021

trustpilot-stars

Excellent service

Once again, Brad Minor was the consummate professinal which made this process all the more pleasant. Overall, I was very pleased with your process/service and would recommend to friends and family.


DOUGLAS BAART

04 December, 2021

trustpilot-stars

Very professional service

Very professional service Good experience


KURT

04 December, 2021

trustpilot-stars

Loan officer

Loan officer, Kelli Calhoun, was great throughout the entire process!


LETICIA SPRUELL

03 December, 2021

trustpilot-stars

The process with AmeriSave was quick…

The process with AmeriSave was quick and efficient. Everyone I worked with was helpful, professional, and extremely responsive. I was very pleased with the entire experience!


NOT_HAPPY

03 December, 2021

trustpilot-stars

This is the worst lender on the surface…

This is the worst lender on the surface of planet Earth. They will ask you for the same documents 10 times they will give you false promises. They will lie to you. Their employees will drop the F bomb and all other kinds of profanity at you. My credit score is 809 and I was putting 20% down. Their Customer Care Team at toll-free number: 888-700-4026 or by email at customersatisfaction at amerisave.com. is useless and will tell you your case is escalated but next day you will figure it was a lie. lies and lies and lies. Keep your sanity and stay away.


SEAN P

03 December, 2021

trustpilot-stars

Angela at Amerisave saves the day.

I spent 45 days working with another lender and they failed to close the deal before the lock expired. Also got the feeling a team member would look at my application, not read and ask for a document I'd already submitted. Started working with Angela on a Wed and had an approved loan that Friday. She was my sole contact, had everything under control, never asked for the same document again, had forms clearly marked where I needed to sign and my only challenge was keeping up with her. The mandatory 3 day waiting period was actually longer than the loan application process. Seriously, ask for Angela.


EMANUEL FRANCO

03 December, 2021

trustpilot-stars

AmeriSave is the best!

The transaction was smooth through and through. Jessica Gibson, our loan officer was extremely helpful in giving me different options and guiding us in the right direction to help meet our goals. Joy Gardella, the processor was just as helpful in answering any questions we had. She was easy to work with and commutative on what documentation we needed in order to speed up the process. Once under contract it took less than 3 weeks and we’re were signing our closing documents. The AmeriSave customer platform was user friendly and advanced compared to others I’ve seen. All in all I would recommend AmeriSave to everyone I know.


DEBRA BATES

03 December, 2021

trustpilot-stars

Lack of Communication

Between calls and emails not returned, a portal that periodically deleted my documents or would not let me sign on, the notary not being able to access my documents, and a lack of communication from the disbursement department, I was not pleased at all with the process. i have in writing that the money should have been deposited into my account as of November 27. It's now December 3 and no money and no response to my emails. I have no idea what's going on and no one has responded. This is very poor customer service and i would NOT recommend anyone using your services.


KRISTY EASTLUND

03 December, 2021

trustpilot-stars

Overall process was good

Overall process was good. Only bad part was having to submit the same documents multiple times.


ROBERTA JOHNSON

03 December, 2021

trustpilot-stars

My son in law gave me the referral to…

My son in law gave me the referral to you. From my first contact with Rodrigo to my last contact with Allison, I was treated with respect and kindness. When I became frustrated with the process Rodrigo responded immediately to assist and give me words of encouragement. While reviewing the CD Allison walked me through it and explained everything I had questions about. Thank you AmeriSave.


JEANNE

03 December, 2021

trustpilot-stars

They are overly thorough in their info…

They are overly thorough in their info requests to the point of being redundant. The communication could be greatly improved. The reps are at times polite, but on other occasions, they are impatient and borderline aggressive.m In the end, they came through, however, for the deadline of approval. That counts for a lot.


CUSTOMER

02 December, 2021

trustpilot-stars

Ease was great and interaction good

Ease was great and interaction good. Pushed to review documents quickly.


DANIEL MILLER

02 December, 2021

trustpilot-stars

Origination process was outstanding

Origination process was outstanding. Processing the loan has a lot to be desired - slow and lacked communication. Found checks at my front door. Never told that my creditors would be paid by me instead of by AmeriSave. Thankful that the porch pirates didn't strike!


SAUL VIZCARRA

02 December, 2021

trustpilot-stars

Great Service

Service great, rep was quick so long as I gave him all my documentation. Great team.


ELVES TABI

02 December, 2021

trustpilot-stars

Joshua White and Jacqueline Choi where…

Joshua White and Jacqueline Choi where great with customer service, response to concerns and clarifications.


JIM ROHRIG

02 December, 2021

trustpilot-stars

Was able to do what 2 other major…

Was able to do what 2 other major lenders couldn't figure out. Thank you.


JOHN OTOO

02 December, 2021

trustpilot-stars

I am very happy with everything and it…

I am very happy with everything and it went well, I am grateful


NC HOMEBUYER

02 December, 2021

trustpilot-stars

Solid start, subpar finish

The initial part of the process was great, didn't feel pressured and the Amerisave rep was able to educate me on my options and explain them in a way that made sense. When we got closer to closing my home, I was switched to another processor, then switched again and she went on vacation (I was involved with Amerisave about 5 weeks total). This last change meant that the ball was severely dropped the week before my closing, the agent was unresponsive and then extremely rude. Getting to within 24 hours of close and having a rep say closing would be postponed because parts weren't completed was overwhelmingly stressful and made the process a C at best for me. I shouldn't have to be calling a random person at 450pm the night before closing to get documents finalized, but thankfully a random rep who I had never spoken to was able to get the process finished.


VICKIE COWART

01 December, 2021

trustpilot-stars

We refinanced my home and the…

We refinanced my home and the experience was great!!!! Our Finance officer Jonathan Soronen was so great!! He was there with us the whole way. I am so glad we chose AmeriSave Mortgage they are the best. I will be telling my friends about them.


KRISTI BRADFORD

01 December, 2021

trustpilot-stars

Great to deal with.

Great to deal with.


TANJA CULLUM

01 December, 2021

trustpilot-stars

I had a great experience with Eddie…

I had a great experience with Eddie Yang and Syvelle Enriquez. I wasn’t sure we would be able to refi due to some credit issues in the past . Eddie did not smooth talk me staying he could do something he could not do . He also didn’t think we were a waste of his time in trying to get us refinanced . I was updated consistently (Syvelle is all over it) and they called it emailed me even on weekends .We had an amazing experience and would recommend Eddie Yang easily .


HOONG-POH TAN

01 December, 2021

trustpilot-stars

Have a smooth and pleasant refinance…

Have a smooth and pleasant refinance experience with them. John Taylor was a great guy to work with. John thank you again. -Alvin


LISA CUNNINGHAM

01 December, 2021

trustpilot-stars

I worked with Joshua Rogers and he was GREAT

I worked with Joshua Rogers and he was extremely helpful. He quickly answered questions and also worked with me to get my payments where I wanted them. Lastly, he was always reachable by email or text - even while on vacation! Easy Peasey experience working with Joshua!


OSCAR GONZALEZ

01 December, 2021

trustpilot-stars

angela was very helpful but the…

angela was very helpful but the refinancing took longer than what we expected more than one month.


SUSAN B.

01 December, 2021

trustpilot-stars

Easy

They were very easy to work with.


JULIUS MORALA

01 December, 2021

trustpilot-stars

Nice all excellent I recommend amerisave

Nice all excellent I recommend amerisave


NO

01 December, 2021

trustpilot-stars

High marks for rate

High marks for rate, not so much service I got a great rate, but the fact that I went through 3 loan originators over the course of the process was an issue for me. There was little transition as to WHY I had different people. In addition, there was a change in processors. I believe I had 5. It all worked out, but it was frustrating.


DIANA

01 December, 2021

trustpilot-stars

Knowlegeable Loan Originator

Knowlegeable Loan Originator Nicholas Clem was my loan officer and he did a great job explaining options and setting up the terms of the loan. The back office operations leave a lot to be desired at Amerisave. The processor required me to get my attorney involved because the processor was trying to interpret the terms of my trust and making their uninformed legal opinion. Communications between departments were problematic to the point that they were still requesting documentation after the loan was approved and the day before closing. We didn't receive final disclosures until a few hours before closing, although the loan had been approved 16 days prior to close.


FRUSTRATED CLIENT

01 December, 2021

trustpilot-stars

I had plenty of collateral and…

I had plenty of collateral and excellent credit, and it took almost 3 months to get the loan. This company put me through the ringer. The sales people did not explain things well and the underwriters were relentless with the amount of documentation required. It felt as if they were working against me rather than for me. I would recommend using a local mortgage company that values your business, or one like Wells Fargo who is more professional. Save yourself the time and aggravation and use someone else!


TODD C SMITH

01 December, 2021

trustpilot-stars

AmeriSave Mortgage was honest and…

AmeriSave Mortgage was honest and upfront about the cost and the process. The refinance process was quick and painless. It is very easy to conduct business with them.


DIANA

01 December, 2021

trustpilot-stars

Overall great experience

Overall great experience , I was disturbed when information on another property I own was requested and there was no explanation.


JEFF SIMERSON

01 December, 2021

trustpilot-stars

These guys came in when I was getting railroaded by current lender!

These guys came in when I was getting a crappy rate and the lender I was closing with seem to flip the rate on me at the 11th hr. I was fortunate enough to understand the process and was able to move my loan over to Amerisave who was an able to cut my rate by over 1% interest rate that’s from 3.7 to 2.75 (that’s a par rate) by the way no cost to me and give me a lender credit of over $1,000 towards my closing cost and made the process seamless and we closed out within two weeks! I would highly recommend these guys they were lifesavers at the end of the day! Top shelf and straight forward. Ask for Loan Officer Allison Fossitt and Tammie Schwartz if you want total professionals and industry experts handling your loan!! Helped out a veteran for sure!!


JOSHUA HARDESTY

01 December, 2021

trustpilot-stars

Joshua Magdos is the only one that I…

Joshua Magdos is the only one that I would work with again. This process took way to long. My credit was over 800 and we had already paid off a mortgage early.. all this before we applied for a SIMPLE loan with you guys. Shame on you business practices. Thank you Joshua Magdos... screw the rest of you!


MARTIN CHAPMAN

01 December, 2021

trustpilot-stars

Great service from start to finish

Great service from start to finish. With a special thank you to Traci and Tyson.


DANIEL FORD

01 December, 2021

trustpilot-stars

Great reps and very kind

Great reps and very kind! Smooth process and knowledge of services given

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Rate of 1.75%, Annual Percentage Rate (APR) of 1.75% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage based on Good Credit Score, Single Family House, Primary Residence, in the state of FL, with an anticipated mortgage balance of $540,000, property value of $1,000,000 and an estimated monthly payment of $3,413 as of 08/16/2021. Monthly payment does not include taxes or insurance. ID: 380108943

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