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AmeriSave Mortgage: Review

  8,585 Reviews on Trustpilot

AmeriSave Mortgage Snapshot

Overall, AmeriSave is a great mortgage lender thanks to their streamlined online application process.

AmeriSave is a full-service mortgage lender which operates in 49 states and the District of Columbia. First established in Atlanta in 2002, it has funded over 220k homes with a total value of over $55 billion. AmeriSave is known for its great customer service for those looking for help with their mortgage loan.


AmeriSave Mortgage Spotlight

Best For
Those who need a simple application process

Marketplace or Direct Lender
Direct lender

Loan Types
Home Refinance, Home Purchase

Loan Features
FHA, VA, USDA, Conventional

Repayment Terms
Multiple options, including 10-30 years, 5/1, 7/1, or 10/1 ARM

Summary

AmeriSave is one of the biggest mortgage lenders in the United States. With a wide range of loan options for both purchasing and refinancing, they offer jumbo loans, conventional loans, VA, FHA, and USDA loans.

For each loan you can choose between fixed or variable rates. Plus, you choose between flexible repayment options of 10, 15, 20, 25, or 30 year mortgages. Interest rates are quite competitive, and AmeriSave has a number of calculators and tools to help you make an informed decision about your home mortgage loan.


Loan Types

AmeriSave offers borrowers a wide variety of loans for both purchase and refinance. While their menu isn’t quite as large as other major lenders, they do offer homeowners most of the common types of loans with competitive APRs.

Here’s a summary of the purchasing options:

  • Jumbo loan with amounts as high as $1.5 million
  • Conforming loans with a 20% minimum down payment
  • VA, FHA, and USDA loans with standard rates

Here are refinancing options:

  • Cash-out refinancing
  • Conventional rate-and-term refinancing


Mortgage Loan Rates & Terms

AmeriSave offers five different repayment terms including 10, 15, 20, 25, or 30 years. You can take an ARM with 5/1, 7/1, or 10/1 options. Or, you can take a fixed-rate mortgage.

One of AmeriSave’s downsides is that it doesn’t actually advertise mortgage rates. If you want to see your qualified rate, you’ll have to go through the entire pre-approval process.

Overall, AmeriSave’s interest rates are a bit higher than average. However, they do charge less on closing costs like origination, so their APRs are quite competitive.


AmeriSave Mortgage Pros

  • Easily apply and submit forms through the website
  • Wide variety of loan options
  • No Social Security Number needed to secure pre-approved rates

AmeriSave Mortgage Cons

  • You can’t get a rate without filling out a quote request
  • No access to loans above $1.5 million
  • Not available in New York State

AmeriSave Application Process

AmeriSave’s application is straightforward. You can either start the application process on their website, or you can start it on the phone or through live chat with a licensed loan originator. The best thing about AmeriSave’s service is that it also serves potential home buyers as well. This means you can apply based on what you’re looking for rather than having to find a home first during or before the application.

To start the online application process, you’ll fill out a short application form that just takes a few minutes to complete. You’ll be asked for a few details about yourself, including your identity, where you live, what type of home you’re looking to purchase or refinance, the type of property, and your social security number, among a few other things.

It’s important to note that if you’re applying online, AmeriSave will run a hard credit check before you’re pre-approved. However, you can choose to speak directly with a licensed loan originator, so they can run a soft credit check instead to determine your eligibility.

After you receive your pre-approved rate, you’ll be able to complete the remainder of the process online. AmeriSave lets you securely upload your documents to the portal. Plus, you can even e-sign the documents online to speed up the process.


Customer Support

To get a hold of AmeriSave, you can either start a live chat online or call them to speak to the licensed loan originator. AmeriSave’s toll-free call centers are available Monday to Friday between 8 AM and 5 PM EST.

You’ll be able to have your entire application and approval process done over the phone. The support staff are very kind and are trained to answer every question quickly and effectively.

Emails are a bit slower, with a 1-2 day delay in response. But, you can also find answers right on AmeriSave’s website through their informative FAQ section.


Final Thoughts on AmeriSave

So, should you use AmeriSave Mortgage to access a home mortgage loan?

Overall, AmeriSave is one of the best mortgage lenders for easy-to-follow applications. If you have all your documentation ready and you know where you’ll be buying or refinancing, then they’ll be able to help you get this done quickly.

However, if you have any doubts about your mortgage loan, it’s important to know that there’s a $500 cancellation fee some applicants have reported.

Thankfully, the loan process is fully done in-house and includes a number of loan options. AmeriSave is a great choice for anyone looking to secure a mortgage. They offer both traditional mortgages and a few government-backed loans.


FAQ

Does AmeriSave offer local expertise?

Yes. AmeriSave has over 500 mortgage experts around the United States. It has employees in every state (except for New York) so you can get local advice.

AmeriSave Customer Testimonials

Great   8,585 Reviews

trustpilot-stars

SARAH HERRERO

18 hours ago

trustpilot-stars

they were fast

they were fast, honest and did what they said within 10 days


ERIKA JOHNSON

21 hours ago

trustpilot-stars

Great service

Michael was great. He was quick in response to all my questions.


CUSTOMER

22 hours ago

trustpilot-stars

EASY YET FRUSTRATING

As the saying goes, "this was not my first "rodeo". In fact, this was house number thirty nine. It was, however, my first experience with "online" mortage approval. The loan officers at Amerisave were very knowledgeable and able to keep the process on track. I commend them for that. In the end, I got an excellent rate and closing costs that were much less than expected. All of that being said, the process was, at times, very frustrating. I had two loan officers working on my approval. At times it was as if the right hand had no idea what the left hand was doing. I wouId get a request for information from one individual and reply with the information requested only to receive the same request from a different individual a couple of days later. I later found out that all of these requests were auto generated. If the information had not made it into the Amerisave system, automated requests continued until it did. Their underwriters require bank statements for two complete months plus the current month. That is pretty much standard operating procedure at all mortgage companies. However, they requested that the statements run from the last day of the previous month to the last day of the following month. My bank and I believe most others statements are from the first to the last day of each month. The partial month "statement" required is even more difficult. It is not yet a statement, it is considered, by the bank, to be a "transaction" report. As such, when printed, it will not, at most institutions, contain all of the information required by the underwriters. It may very well require a trip to your financial institution to get all of the information that is required included on bank letterhead. If you have time during the day or a spouse who can assist in gathering and uploading all the data required, the process will probably not be as stressful or frustrating as it was for me. I often put in fourteen to sixteen hour days and don't have time to address multiple duplicate requests. I firmly believe in automation where it is applicable, but sometimes you can get too much of a good thing. Overall, my experience was a very positive one, especially in reference to my loan officers. Even when I was frustrated and irritated, they were cool and kept things on track. I would use Amerisave again. However, I bought this as my retirement home and anticipate it will be the last. Who knows though, there might be a lake house or cabin in my future when I retire.


SUSAN KAMMERMAN

23 hours ago

trustpilot-stars

Great Rate. Great Service!

The team from AmeriSave made this transaction very easy, efficient and effective. We got everything done easily and everyone was super friendly, helpful and accomodating. I was dreading refinancing my mortgage based on prior experiences but this process and closing was nothing like the past. The team from AmeriSave made the whole process really easy and I knew I was not only getting the best rate but also the best service. Thank you!


JUAN JIMENEZ

03 August, 2021

trustpilot-stars

Very professional and helpful people

Very professional and helpful people. They make the process very easy and quick. I definitely recommend them to my friends


CUSTOMER

03 August, 2021

trustpilot-stars

As we have taken advantage of every…

As we have taken advantage of every opportunity to lower our interest rate we have experienced several different Mortgage Company's and must say that AmeriSave is by far the best we have worked with. Everyone we dealt with was friendly, responsive and professional. It seemed as though we were the most important customer they had ever had while finishing the process much faster than expected. AmeriSave will always have our business and will be highly recommended to anyone in need of the services they provide. GREAT JOB!


JOSE SANTILLAN

03 August, 2021

trustpilot-stars

There's always room for improvement

At the end of the deal was a bit hard to get in contact with agent


JA

03 August, 2021

trustpilot-stars

Irresponsible

The loan process was great right up to the end. In the final days, underwriting began a campaign to locate and produce every document in the far reaches of the universe to support this loan. Not just the expected financial documents, but requesting official college transcripts, professional licenses from medical boards, requiring employer statements on unrelated court rulings from previous custody cases, and then continuing to add increasingly outrageous requests as the requests were completed. This caused a tremendous delays over several days resulting in missing the contract deadline by a week, risking the home purchase altogether. Communication during these days was extremely limited. I had to eventually escalate the case so many times that I involved the VP of the company in order to resolve the ongoing campaign of unreasonable delays. Eventually, we managed to close, but it was unnecessarily difficult and cumbersome.


MARIA LEDESMA-VOGEL

03 August, 2021

trustpilot-stars

Shaun Hourigan and Krista Yates were…

Shaun Hourigan and Krista Yates were excellent+ (6 stars on 5 star scale). The portal tool for downloading requested files was poor (1 star on 5 star scale), often the files would not download after taking a substantial time with trying to download. Fortunately Krista Yates was very responsive and quickly downloaded several files for us after multiple portal failures associated with multiple requests made on separate dates. The lateness with underwriters requesting "old" information only days prior to our scheduled closing was not appreciated. Especially information that had already been provided months prior was not appreciated.


SCOTT MORGAN

03 August, 2021

trustpilot-stars

2nd time refinancing with AmeriSave

This is the 2nd time we have refinanced through AmeriSave. We worked with Sr. Loan Originator Todd Huston and each time, he patiently answered questions in a timely and concise manner. The ability to upload , download and electronically sign documents via the AveriSave postal kept the process moving forward quickly and efficiently.


FRANK HOFFMAN

03 August, 2021

trustpilot-stars

SO EASY FOR US

SO EASY FOR US, YOU DID ALL THE WORK. KUDOS to all that helped us.


FELICIA RUSH

03 August, 2021

trustpilot-stars

AmeriSave Mortgage helped me refinance…

AmeriSave Mortgage helped me refinance my home. The review and approval process went smoothly and the closing occurred timely.


TT

03 August, 2021

trustpilot-stars

My advisor was very communicative and…

My advisor was very communicative and on top of everything! He worked after hours & always answered calls & emails, although I tried not to bother him. Some of his assistants lacked communication within each other. Overall, it was a pleasant & excellent experience. Closed on time. :-) Notary great! I’ve had experience with other lenders & couldn’t say the same. Would recommend them to friends, family, etc.


AMY

03 August, 2021

trustpilot-stars

Great customer service

Great customer service! The online portal is very easy to use. Everyone gets back to you promptly as well!


NICOLE COLBY

03 August, 2021

trustpilot-stars

Carl Edmonds was GREAT

Carl Edmonds was GREAT, he is why I chose AmeriSave to begin with. He was very upbeat, helpful and responsive which made the whole process so much easier. From the first call to the closing things went smoothly and I was kept informed. I also LOVED the electronic signature option, it made closing a breeze with the hybrid signatures. I would HIGHLY recommend AmeriSave and Carl.


REBECCA GRIFFITH ESKEW

03 August, 2021

trustpilot-stars

AmeriSave was very easy to work with…

AmeriSave was very easy to work with and very responsive.


BRANDON SPICKELMIER

03 August, 2021

trustpilot-stars

Simple

Simple, quick and helpful staff, Thanks Richardo and Yari


KIM

03 August, 2021

trustpilot-stars

Russell made process easy

Russell made process easy. Thanks Russell!


LAURA CATLIN

03 August, 2021

trustpilot-stars

Mixed reviews

The sales rep was very responsive , easy to contact and courteous. Our closing was very disorganized and we had to cancel and reschedule from one day to the next and then again from one time to another. The first notary was not helpful, amd brought the wrong copy of our loan. The second was much better- provided necessary information amd was flexible with appointment times.


NICK GONZALES

03 August, 2021

trustpilot-stars

Process was quick and the communication…

Process was quick and the communication was seamless. I would use this company again.


BRIAN KRAMER

03 August, 2021

trustpilot-stars

First Joe and Trina were great refi was…

First Joe and Trina were great refi was fast and easy thanks


RON WALTON

03 August, 2021

trustpilot-stars

Excellent service and stayed on top of…

Excellent service and stayed on top of it all from start to finish I would recommend anyone who first time buying a house to use them I was very nervous didn’t have a clue on what I was doing, but with their help everything went well and was painless…


EDITH ARUKWE

03 August, 2021

trustpilot-stars

I wish I had taken out a little money…

I wish I had taken out a little money to do some family needs. I did not have good insight on that, just concentrated on the amount to save or so to speak. The service received was adequate.


KPN

03 August, 2021

trustpilot-stars

Unethical Liars

They talk a good game on the front end, but once they get your $500, you will get nothing but the runaround and constant boilerplate emails without any serious attention to your concerns. My story: I was told upfront that my employer would not have to be contacted about the fact that I was refinancing my property, as long as I continued to provide up to date paystubs throughout the process, which I did. All of a sudden, my HR department is emailing me saying that they've been contacted by AmeriSave asking them to verify my employment. What? AmeriSave even provided a portion of my loan paperwork to my employer in direct violation of my privacy, which I fully intend to address through legal means. When I contacted AmeriSave to ask them why they did not honor their word, their response was basically, "oops, sorry." Are you kidding me? This is the definition of unethical in my book. Don't waste your time with AmeriSave. There are too many other lenders out there who won't lie to you and will actually do what they say. Take your business someplace else.


ARISIA RIGGINS

03 August, 2021

trustpilot-stars

AmeriSave is the best!!

I'm so happy to have chosen AmeriSave, I worked with some other Lenders and the pawned me off. Shannon McLaughlin was so patient and such a great person to work with. She made my dream come true!


AA

03 August, 2021

trustpilot-stars

New mortgage

They made the process as easy and painless as possible for me from start to finish, and considering this was a decision that wasn't easy for me being I didn't had a mortgage when originally purchasing the home. However with renovations being needed it was the smartest decision with interest rates were so low.


VINCENT

03 August, 2021

trustpilot-stars

Very lengthy process!

Very lengthy process!


LES NOEL

03 August, 2021

trustpilot-stars

Quick and painless!

The process from start to finish with amerisave was quick, easy, and entirely painless. Eric was fantastic in setting all of this up and was exceptional in their transparency of the whole process. They even took the time to educate me on the process.


CAROL CAUL

03 August, 2021

trustpilot-stars

Refinance through AmeriSave Mortgage Corporation

AmeriSave led us through the process of refinancing our condo in Texas. Our loan processor was always courteous and unflappable. We got a fair deal and with no money upfront other than an application fee. Condos in Texas are difficult to understand so there were some hiccups at the title level even with an in state title company. The loan closed on time just as our rate lock was ending. Our closer, a notary contractor AmeriSave works with, was absolutely superior. 5 stars. After that, we are waiting on setting up the payments, etc and getting our overpayments back. In all, the originator and closer were great. Other links in process OK.


LORI KEMP

03 August, 2021

trustpilot-stars

This mortgage process was by far the…

This mortgage process was by far the worst experience I have ever had. I bought 12 houses and financed 11 of them and never have I had to produce repeat documents such as with Amerisave. I spent several days 8 hours a day uploading documents I already sent to a different department. You would think there was a master file that all departments could access and review but apparently not. We were not sure we were gonna close as Amerisave was waiting for us to produce a document that does not exist. We ultimately closed on time but it was a long road. This was a conventional loan with 20% down and a credit score over 700. Just think what the guy that only has 3% to put down will have to go through.


JOSE AYALA

03 August, 2021

trustpilot-stars

Was a great experience except sometimes…

Was a great experience except sometimes we would like to know what is next. The time you are waiting for loan process is long and sometimes you just want to hear that we haven’t forgotten about you or told what to expect. Our agents were wonderful.


RICHARD RODRIGUEZ

03 August, 2021

trustpilot-stars

Easy process

Easy process. Great people.


SPAM HATER

03 August, 2021

trustpilot-stars

Nuisance Spammer, Question Their Integrity!

Per the guidelines for reviewers, I believe I am writing this within your expectations. I receive illegal Spam emails from this company (AmeriSave Mortgage) regularly. Per the US Can-Spam Act, it's illegal to send email marketing to individuals without permission. The fine issued per individual illegal email sent is over $43K per occurrence. The law is clear; product marketers, even those using a third-party marketing agency, need to comply. This company is purposely deceptive, which makes one ask questions about the authenticity of its products. I have a screen capture of the email address from these email messages. If they were an honest company, in my opinion, they would not use a randomly generated email address for EVERY email sent, and it would be from their company. Instead, the company sends messages with a random address so one cannot block future emails, which prevents recipients from automatically forwarding spam to their junk email folder. I believe this speaks enough about their intent to be a legitimate sender and a business one can trust. Sales are more important than breaking the law. They will ask that I use the unsubscribe tool; however, it's known in the industry that one's email address only becomes more valuable once confirmed using the tool. The marketing company might not send me an email regarding the unsubscribed product; however, they will sell my verified email address in multiples. I am not asking for much. Be a good company, respect individual customers' wishes, privacy, do not be deceptive, etc., and obey federal laws that protect consumers. I am willing to provide samples to Trustpilot so that Trustpilot can verify this report. I appreciate your consideration. Unfortunately, this will not last long on Trust Pilot as this company probably is a paid business account. So when they complain to Trust Pilot, they will find a reason to take it down. Trust Pilot is an advertising scheme, in my opinion, and the Trust is no longer in Trust Pilot. Reply: AmeriSave, funny you want more information from me regarding you breaking the law. You are not managing your company lawfully, and you place the responsibility back on me?


ANGELICA DIAZ

03 August, 2021

trustpilot-stars

Very helpful and efficient

Very helpful and efficient. Process was super fast and very simple. Thank you


TRAVIS

03 August, 2021

trustpilot-stars

High turnover within company caused delays and cost me a few hundred dollars

I was told this process would take 4-6 weeks. It ended up taking over 12, despite the fact that I gave all documents within a day of being asked. While on the last step of getting title to sign off, my "agent" quit or got fired....so I didn't hear from anybody for a couple weeks...then the replacement agent quit or got fired, then I didn't hear from anyone for a couple weeks, then I call and get a new agent, and am told they are still waiting on title. I call title, they say they haven't gotten that request, and send it over in less than ten minutes. If you are waiting on something and I can speed it up, tell me...don't let it delay for a couple months, as that ended up costing me a few hundred dollars. Otherwise, agents are generally friendly when you talk to them and they try to be quick.


MATT

03 August, 2021

trustpilot-stars

Avoid AmeriSave like your home depended on it.

Just... unreal bad service. The worst experience I've had with a company in many years. I will never use AmeriSave again, and I will actively encourage anyone I know to avoid using AmeriSave. What a horrible experience with absolutely unmotivated and uncaring reps.


ROBERT REYNOLDS

02 August, 2021

trustpilot-stars

Everyone was very responsive in making…

Everyone was very responsive in making sure loan was handled correctly. Closing occurred much sooner then I expected.


NISH

02 August, 2021

trustpilot-stars

Fast & Smooth

I did a refinance and the processing was fast and easy. Though there was a big hiccup, AmeriSave helped resolve it. Overall it was fast and smooth.


JUDY HORTELAO

02 August, 2021

trustpilot-stars

I was pleasantly surprised at the ease…

I was pleasantly surprised at the ease of the process. Ryan was an absolute pleasure to work with and eased my skeptical mind. Thank you for a wonderful experience!!!


KID CABRERA

02 August, 2021

trustpilot-stars

Joseph Mongano was amazing and…

Joseph Mongano was amazing and professional. Honestly was steller when it came to keeping me and my family informed with any change. He absolutely was experience and what i like about him the most was his honesty. I can't say enough about the guy. I will definitely refer anyone i know who is wanting to refinance or looking to buy a home.


GERARD MCCARTHY

02 August, 2021

trustpilot-stars

Elisa Joiner and Monika Schaeffer were…

Elisa Joiner and Monika Schaeffer were outstanding representatives of AmeriSave and really efficient. The rates were a little higher than some others but OK.


PATRICIA WILES

02 August, 2021

trustpilot-stars

AmeriSave made it easy to do my…refinance

AmeriSave made it easy to do my refinance. They were very personable and answered all questions and it was a fast process. Finished from start to finish in 2 weeks. Rocco great guy!


JM

02 August, 2021

trustpilot-stars

Thank you!

It was a smooth process that saved me time and money off my loan.


DEBRA BYRD

02 August, 2021

trustpilot-stars

My experience with AmeriSave could not…

My experience with AmeriSave could not have been better. They displayed excellent customer service and communication along with quick response times.


LINDA DURAN

02 August, 2021

trustpilot-stars

Everything was done fast and and on…

Everything was done fast and and on time with no complications


VERONICA

02 August, 2021

trustpilot-stars

You guys were amazing!

You guys were amazing!


GARY EVERS

02 August, 2021

trustpilot-stars

Amerisave was awesome

Amerisave was awesome! We were immediately approved upon speaking with Representative Robert Coleman. He was very helpful in answering all our questions regarding a cash out refinance. From there forward, the process was flawless, and we closed in 20 days!.......The communications via email, etc were awesome! We highly recommend Amerisave Mortgage Corporation!


COURTNEE NUNOKAWA

02 August, 2021

trustpilot-stars

Larry & the AmeriSave team made the…

Larry & the AmeriSave team made the refinance process simple and easy. Excellent communication and customer service.


LG

01 August, 2021

trustpilot-stars

AmeriSave Mortgage Corporation…

AmeriSave Mortgage Corporation refinanced my mortgage in under 2 weeks. Convenient portal to upload and download documents. Excellent customer service.


ELLEN WALKER

01 August, 2021

trustpilot-stars

PERSONAL ATTENTION

My loan officer (Gerry) and processor (James) were very attentive to my wishes throughout the loan process. I really enjoyed the personal attention. They kept me apprised of all information necessary to close.

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Rate of 1.75%, Annual Percentage Rate (APR) of 1.75% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage Corporation (NMLS#330511) based on Excellent Credit Score, Single Family Home, Primary Residence, in the state of OH, with an anticipated mortgage balance of $500,000, and property value of $850,000 as of 06/15/2021.

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in Florida and Colorado; see our current state licenses here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

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