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Credible.com: Review

  4,516 Reviews on Trustpilot

Credible Snapshot

Credible.com is a mortgage marketplace that provides personalized mortgage rates from a variety of lenders. Rather than simply posting rough estimates or teaser rates, Credible offers a straightforward digital process from browsing to funding.


Credible Spotlight

Best For
Easy-to-follow mortgage comparisons

Marketplace or Direct Lender
Marketplace

Loan Types
Home Refinance, Home Purchase

Loan Features
Straightforward digital process, fee transparency

Repayment Terms
10, 15, 20, 25, 30 year, depending on the loan terms

Summary

Credible.com is a mortgage marketplace that has been built on the success of their personal loans, student loans and student loan refinancing marketplace. On those marketplaces, they’ve funded over $1.6 billion in loans.

Credible is integrated with credit bureaus and lenders, making it a piece of cake to compare real, pre-qualified rates from across the United States without negatively impacting your credit score.


Loan Types

As a licensed mortgage broker, Credible works with 6 wholesale lenders, 4 of which are in the top 10 U.S. mortgage lenders: Quicken Loans, Caliber Home Loans, United Wholesale, and LoanDepot. Credible’s lending partners offer a large variety of products, from adjustable-rate mortgages to conforming fixed-rate mortgages, and even jumbo loans.

Since it doesn’t work with mortgage brokers, retail banks aren’t competing for business on Credible’s marketplace. However, Credible works with lenders that offer impressive rates, making them a great option for a variety of consumers.


Mortgage Loan Rates & Terms

Since Credible.com is a marketplace working with many lenders, they offer access to a huge number of loans and loan terms. Terms aren’t actually set by Credible, but by the mortgage lenders on their marketplace.

However, Credible makes it easier for consumers to scan different options, comparing loans, offering complete transparency into fees, rates, terms, and other conditions.

Lenders within Credible’s marketplace offer a number of different repayment terms: conforming fixed-rate mortgages with 10, 15, 20, 25, and 30 year terms, ARM loans with 3/1, 5/1, 7/1, and 10/1 terms, jumbo loans with 15 and 30 year terms, and 5/1, 7/1, and 10/1 jumbo ARMs for qualified borrowers.


Credible Pros

  • Easily compare a variety of fees and rates from different lenders
  • Digital application is automated
  • Complete the whole process through Credible
  • Get rates from multiple lenders in under 3 minutes
  • No credit score impact with checking pre-qualified rates

Credible Cons

  • Not a ton of information available with customer support on specific lenders
  • Only available in 41 states

Credible Application Process

Credible.com has a quick online form that takes only 3 minutes to complete. Eligible borrowers will then view a dashboard with real rates, fees, terms from a number of lenders, thanks to their integration with credit bureaus and lenders.

Once you see an option you’re interested in, Credible will then take you through the rest of the application process. They’ll ask you questions that are relevant to you and your loan.

Credible automates the documentation collection process, including pay records, bank statements, and tax documents, making the entire process almost completely paperless.


Customer Support

Credible has loan officers standing by to assist potential customers while shopping for a mortgage. They offer support by phone, email, and live chat. It’s important to note that Credible won’t always be able to answer very specific questions about individual lenders, although they will be able to provide you with most answers.


Final Thoughts on Credible

So, should you use Credible.com to access a home mortgage loan?

Overall, Credible is an impressive marketplace to find a home loan. If you’re looking for a simple solution to cross-reference a number of loans from the top mortgage lenders in the United States, then Credible is one of the best options available.

It’s the first mortgage marketplace to offer both real rates from a variety of lenders as well as the ability to bring you all the way to closing using a digital process.

While there aren’t as many lenders on Credible.com as there are on some other rate comparison sites, Credible’s ability to show you actual rates and close on loans without getting lost in a mirage of advertisements is quite impressive.

Credible is a great choice for anyone looking to make the whole process of finding a loan easy. Rather than spending hours or days checking multiple lending sites, Credible puts most of the top lenders all on one website to compare side by side.


FAQ

How much does Credible.com cost to use?

Thankfully, you don’t have to pay anything to use Credible.com’s service. Using the service is completely free of charge. Credible’s partner lenders pay Credible a fee as a referral bonus, but this fee doesn’t impact the terms of a borrower's loan or the amount you pay to the lender.

How good does my credit score have to be to secure a loan through Credible’s site?

You can quickly see if you qualify for a loan by filling out Credible’s 3 minute pre-qualification form. It’s simple, quick, and free. You’ll be able to see almost instantly whether or not your credit score is good enough to pre-qualify for a loan from our partner lenders. Plus, checking these pre-qualified rates won’t impact your credit score.

If you have a poor credit history, or simply are limited in your history, you can add a co-signer with good credit to improve your chances of being able to pre-qualify for a loan. Credible.com uses a tool to enable you to check your real rates with a variety of co-signers so you can see which co-signer will get you the best rate and terms for your loan.

Credible Customer Testimonials

Excellent   4,516 Reviews

trustpilot-stars

SARAH

10 April, 2021

trustpilot-stars

Easy to use and great rates!!

Easy to use and great rates!!! Would highly recommend


MANUEL TORRESCANO

09 April, 2021

trustpilot-stars

Thanks to Credible I was able to better…

Thanks to Credible I was able to better my finances!!!


LISA F.

07 April, 2021

trustpilot-stars

Great interest rate!!

Credible found my son an interest rate on his school for almost 5% less than he was paying! We are very appreciative!!


KENNETH PAY

07 April, 2021

trustpilot-stars

gave me the best interest rate out of 5…

gave me the best interest rate out of 5 other companies! Will recommend to other people especially with their generous referral bonus. A++


ROBERT MADORE

06 April, 2021

trustpilot-stars

Awful company

Awful company , said I had 4.99 student loan refinance with MEFA,who without notice cancelled my application after months of sending over document after document, credible's response, I'd have to start application all over again,no follow up, completely misleading company.


MER_USMCVET

06 April, 2021

trustpilot-stars

Promised several quotes

Promised several quotes, received 4 only from the same company of different amounts and interest rates. By doing that it does not equal what is written in their statement.


RACHAEL

05 April, 2021

trustpilot-stars

Finally feeling hopeful

Credible made comparing student loan interest rates in(credib)ly easy! I was able to find a lender who offered me an interest rate that was almost half the rate of my current loan which means I will pay less interest, can pay off my loan much faster and will be free of my loan sooner. Making me feel hopeful about getting out from under this debt for the first time since taking it out 15 years ago.


STACY MENELLO

04 April, 2021

trustpilot-stars

So easy

So easy. Decreased our interest rate and monthly payment substantially. Customer service was outstanding when we had questions.


DENESH DIHALU

02 April, 2021

trustpilot-stars

Student loan refinance

The site was easy to use and the response from the lender was fast. No hassle application process. Very good refinance rates. I am overall very satisfied.


FERMIN IBARRA

02 April, 2021

trustpilot-stars

Very easy to get application done and…

Very easy to get application done and sent out to the lender. Thank you!


MARK SEBASTIAN

01 April, 2021

trustpilot-stars

Goodbye Navient

With Navient I was useing an income driven repayment plan that was not even paying the interest, my amount owed was going up even with me paying about 250.00 a month. They said if I hot off the income based payment plan it was going to jump to over 500.00. Credible found me a student loan rate that was only 75 a month more, but 10 years shorter, reduced my interest rate by 2% and I am actially reducing how much Inowe with each payment.


JENNA ALBRIGHT

01 April, 2021

trustpilot-stars

First time refinancing a loan

First time refinancing a loan and Credible made it simple and easy for me. Super quick response time for any questions I had during the process! I have already recommended them to several friends.


EMILY PRECHTL

31 March, 2021

trustpilot-stars

The crew at Credible was transparent

The crew at Credible was transparent, speedy, and incredibly helpful in refinancing my student loans. So glad that I chose them, and would definitely choose their services again.


JEFF B.

31 March, 2021

trustpilot-stars

I used Credible to refi our student…

I used Credible to refi our student loans. Credible is a great tool to use to compare different fixed and variable interest rates from different lenders and once we chose the bank to go with it was a super easy application process to secure the loans.


STEWART S

31 March, 2021

trustpilot-stars

Did what it said it would

Did what it said it would


CHRISTINE BROWN

31 March, 2021

trustpilot-stars

The application process was simple and…

The application process was simple and the review was efficient. I am glad I allowed Credible to direct me to the best lender for my purposes.


JENNIFER HILES

31 March, 2021

trustpilot-stars

Credible was extremely fast

Credible was extremely fast! Made the whole process so much easier than I thought it would be.


REBECCA

30 March, 2021

trustpilot-stars

Worth the small amount of time to use

Credible was recommended to me by a coworker to find the best refinance rates for my daughter’s student loans. I was blown away with how easy Credible was to use and how many banks/company options we were given to choose from. Credible did not take long to fill out and the results were fast.


RAYMOND MERLIN

29 March, 2021

trustpilot-stars

Great process

The whole refi was a perfect transaction! Thanks for everything


GRACIANO DONGALA

27 March, 2021

trustpilot-stars

Very excited 5 stars

Very excited for finding me a right bank for consolidating my student loans.


SCOTT ROSEN

27 March, 2021

trustpilot-stars

Pleasure to deal with so nice!

Pleasure to deal with. Your staff is so professional and nice. I’m a happy customer so far.


TRAVIS

27 March, 2021

trustpilot-stars

Easy to use

Easy to use and to connect with a lender.


KAITLYN SALVADORE

27 March, 2021

trustpilot-stars

Fast refinancing

I refinanced my loan for less than half of the interest I was paying before... only took a few weeks for the entire process! I am so so thankful for credible!!!


ERYC EYL

27 March, 2021

trustpilot-stars

Quick, easy, and a great rate for my refi

I found Credible extremely easy to use. Was able to find a great rate and terms to refinance my student loans in just a couple minutes. Great experience!


SATISFIED CUSTOMER

27 March, 2021

trustpilot-stars

Fast and easy to use

Fast and easy to use. They matched us with the best lender at the best rate for us. We were dreading the refinance paperwork, but Credible made it simple.


BRANDEN EIKENBERRY

27 March, 2021

trustpilot-stars

Got a crazy low interest rate

Got a crazy low interest rate


VINCE

27 March, 2021

trustpilot-stars

Connection to savings

Easy to use efficient tool to quickly evaluate potential lenders and then seamlessly communicate with them. Credible got me connected with a much more favorable student loan rate and terms than previous one i held at the time.


TSTARK

27 March, 2021

trustpilot-stars

The process was easy

The process was easy. The interest rate was awesome. The bonus gift card was a great extra!! Tyhank You.


CT

25 March, 2021

trustpilot-stars

excellent customer service!

excellent customer service!


MAXELLE REA

24 March, 2021

trustpilot-stars

Fast and easy experience.

Fast and easy experience.


HAYLEY EICHER

24 March, 2021

trustpilot-stars

I was completely lost on loan…

I was completely lost on loan information until learning through credible. The process was explained so well, and customer support was beyond helpful. Customer support was even able to setup a 3 way call with me and my cosigner to help get things done quickly and easily. I had a great experience!


TERRY DOUGLAS

24 March, 2021

trustpilot-stars

Your service was quick and wonderful

Your service was quick and wonderful. I wish I had reached out to you years ago.


BRANDON

19 March, 2021

trustpilot-stars

Great process

Great process, I think 5 years ago I got my original loan through credible and came back to do refinancing. Don’t have any complaints.


VALERIE WAGNER

18 March, 2021

trustpilot-stars

My loan

The whole process was simple; there were no delays in their payments. Really, it was a breeze!


TC

18 March, 2021

trustpilot-stars

Great help in refinancing

Great help in refinancing


CODY FRITZ

17 March, 2021

trustpilot-stars

Very easy and smooth process

Very easy and smooth process! Would def recommend using credible!


JAMES

17 March, 2021

trustpilot-stars

completely inaccurate- do NOT recommend

just a warning– do NOT recommend Credible. Found their information quite inaccurate. One of their supposed “partners” did not show up with even an offer and was the lowest out of about 5 lenders I applied with directly. When I applied directly with lenders they featured, the rates were different. not sure why this website gets any positive press— guess they pay for it. save yourself $$$— apply DIRECTLY with lenders. forget "Credible" as there is absolutely nothing credible about it. oh, and of course their “better rate” guarantee is not awarded when you submit. they just say it is a partner and excluded… shouldn’t they know said partner rates the most? laughable. total scam and clearly they aren't looking out for the customer.


KRISTEN ROUBA

16 March, 2021

trustpilot-stars

I’m a CPA and I’ve refinanced my wife’s…

I’m a CPA and I’ve refinanced my wife’s student loans 3 times already. This was by far the lowest rate. I’m so appreciative of credible for compiling rates for multiple lenders. This saved me so much time (and money). It’s funny to get excited about refinancing debt, but I’m so excited to get this loan paid off and now I’ll be able to do it even faster.


NICO LAS

15 March, 2021

trustpilot-stars

Poor customer service and false promises about referral bonus'

I was looking to refinance my student loans and my father referred me to credible. He said we would both get a bonus if I used them. So I did, the loan went through Citizens bank. But when it came time to get my and my fathers referral bonus they said we were not eligible because my father and I have the same name and address. When they informed me of this problem my father switched his email account to his shared email with my mother and him that was under my mothers name. When I spoke to credible about this problem they said my case was closed, stopped responding to my emails, and we never got our bonus (500 for me and 200 for my father). I did get a good refinance rate for my loans so i'm happy about that, but there are many other places I wish I had gone to get a bonus for refinancing. Disappointed in the lack of support and customer service from this company.


DIANE JONES

15 March, 2021

trustpilot-stars

Overall easy to use

Overall easy to use. Some Confusion when switching between credible and the bank that you will end up using for your actual loan refi. But the rates were great and that they were always very on top of emailing for updates and customer service was great when I had a question.


NATALIE

14 March, 2021

trustpilot-stars

Better rate, lower payment, shorter term!

Found a new loan that cut my payment and my term!!! Thank you Credible! The website was easy to use and select the best provider for my personal situation. Communication was constant, consistent, and thorough...never had an issue and my payoff and new loan went smoothly.


CORY A. ROBINSON

13 March, 2021

trustpilot-stars

Credible gave me the most options

Didn’t get my approval yet but the process and that Lending Point provided was easy and that’s thanks to Credible. I found more options with them.


CREDIBLE USER

13 March, 2021

trustpilot-stars

I love Credible

I love Credible! I didn't even know something like this existed until I came across the Credible website. It was so easy to use and there were not tricks or gimmicks they simply showed me lenders rates for refinancing my student loans. I wish I would have found this service sooner...I could have saved time and money! I refinanced through one of the lenders Credible listed and the interest rate that was shown on Credible became my actual interest rate after my refinancing application was complete. I have used other sites where they list one interest rate but once you apply the interest rate significantly increases. This was not the case with Credible what you see is what you get. I highly recommend using Credible!


LYNETTE

13 March, 2021

trustpilot-stars

My bank (pnc) offered 14% 3years $9k to…

My bank (pnc) offered 14% 3years $9k to pay off a personal loan. I've paid them faithfully for the past 2.5 yrs (balance from 8,500) is $4721 with a current 18.2% killing me. I have been grinding on my credit from good to excellent with current 787,801 fico scores with no late payments, 0 collections of any kind, 17% credit utilization. PNC offer was 14.?% 3 yrs 9k...wait..what🤬? That's your offer from a devoted patron! I AM NOT settling this time! I've have found Credible online and No Hard Pull?! I was SOLD! They offered me Penfed C/U 8.49% 3 years $9k. 🥲🥰 Now that personal loan and two credit cards will be paid off in 3 years! Only 8 months difference then my original loan payoff date. The payment for the loan for $250 and 2 credit card payments off $100 each being $450 is now only $286. Beyond happy! No fax or docs. Just e-signed..check will be here in 5 to 7 days! Thank you, you are so needed! On my way to continuing to be debt-free!


JEFFREY

11 March, 2021

trustpilot-stars

Credible was awesome

Credible was awesome. It showed my various loan offers, the interest rate, how long the term was for and how much I would have to pay monthly. Made you make the best comfortable decision. My only problem was that before getting to the loans it was advertised that you could get loans with interest rates as low as 2% when in reality the interest rates are more like 18%. Overall good experience.


BRETT BRENTON

11 March, 2021

trustpilot-stars

Really helpful resource that led me to…

Really helpful resource that led me to a great funding solution


BRYCE

11 March, 2021

trustpilot-stars

Easy to upload documents and get…

Easy to upload documents and get approved.


PAUL HASTINGS

11 March, 2021

trustpilot-stars

Fast and Easy

Fast and Easy. Quick response.


SLP

11 March, 2021

trustpilot-stars

Cut my Predatory Interest Rate in Half

I used credible to refinance my already refinanced private student loans. I went from 9% to 4.90% which is lower than the interest rate on my federal student loans. I feel like I actually have a chance to see where my payments are going now!


ASHLEY E

10 March, 2021

trustpilot-stars

Thank you!!!!! Thank you!!! Thank you!!!

I’m so thankful to have found credible!! I was able to find a loan that will help me not only save over $100k but also give me an end date that’s not in my 60’s!!! The process was so easy!! They found me several lenders and I picked the one that was right for me!! I’m so excited to start my journey to becoming debt free!!! I would recommend any and everyone to get the process started!!! Thank you Credible!!!

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Assurance (NMLS #1912050) is not a lender. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

Annual Percentage Rate (APR) calculation and fees are as of 2021-04-11 based on information previously provided by you, the customer, including refinance period, credit score, state, mortgage balance, and property value.

The offers that appear on this site are from third party advertisers from which the operator of this site receives compensation. This compensation determines which offers appear on this site and the order in which they appear. The order is determined at our own discretion and should not be considered an endorsement of any specific offer. We strive to provide a wide array of offers, but the offers shown do not represent all financial services companies or products. The information and vendors which appear on this site are subject to change at any time.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

Rate of 1.875%, Annual Percentage Rate (APR) of 1.928% and $1295 fees are for a 15 year fixed refinance loan available through Farmers Bank & Trust (NMLS#613839) based on Excellent Credit Score, Townhouse, Primary Residence, in the state of TX, with an anticipated mortgage balance of $490,000, and property value of $600,000 as of 12/04/2020.

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