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Credible.com: Review

  4,613 Reviews on Trustpilot

Credible Snapshot

Credible.com is a mortgage marketplace that provides personalized mortgage rates from a variety of lenders. Rather than simply posting rough estimates or teaser rates, Credible offers a straightforward digital process from browsing to funding.


Credible Spotlight

Best For
Easy-to-follow mortgage comparisons

Marketplace or Direct Lender
Marketplace

Loan Types
Home Refinance, Home Purchase

Loan Features
Straightforward digital process, fee transparency

Repayment Terms
10, 15, 20, 25, 30 year, depending on the loan terms

Summary

Credible.com is a mortgage marketplace that has been built on the success of their personal loans, student loans and student loan refinancing marketplace. On those marketplaces, they’ve funded over $1.6 billion in loans.

Credible is integrated with credit bureaus and lenders, making it a piece of cake to compare real, pre-qualified rates from across the United States without negatively impacting your credit score.


Loan Types

As a licensed mortgage broker, Credible works with 6 wholesale lenders, 4 of which are in the top 10 U.S. mortgage lenders: Quicken Loans, Caliber Home Loans, United Wholesale, and LoanDepot. Credible’s lending partners offer a large variety of products, from adjustable-rate mortgages to conforming fixed-rate mortgages, and even jumbo loans.

Since it doesn’t work with mortgage brokers, retail banks aren’t competing for business on Credible’s marketplace. However, Credible works with lenders that offer impressive rates, making them a great option for a variety of consumers.


Mortgage Loan Rates & Terms

Since Credible.com is a marketplace working with many lenders, they offer access to a huge number of loans and loan terms. Terms aren’t actually set by Credible, but by the mortgage lenders on their marketplace.

However, Credible makes it easier for consumers to scan different options, comparing loans, offering complete transparency into fees, rates, terms, and other conditions.

Lenders within Credible’s marketplace offer a number of different repayment terms: conforming fixed-rate mortgages with 10, 15, 20, 25, and 30 year terms, ARM loans with 3/1, 5/1, 7/1, and 10/1 terms, jumbo loans with 15 and 30 year terms, and 5/1, 7/1, and 10/1 jumbo ARMs for qualified borrowers.


Credible Pros

  • Easily compare a variety of fees and rates from different lenders
  • Digital application is automated
  • Complete the whole process through Credible
  • Get rates from multiple lenders in under 3 minutes
  • No credit score impact with checking pre-qualified rates

Credible Cons

  • Not a ton of information available with customer support on specific lenders
  • Only available in 41 states

Credible Application Process

Credible.com has a quick online form that takes only 3 minutes to complete. Eligible borrowers will then view a dashboard with real rates, fees, terms from a number of lenders, thanks to their integration with credit bureaus and lenders.

Once you see an option you’re interested in, Credible will then take you through the rest of the application process. They’ll ask you questions that are relevant to you and your loan.

Credible automates the documentation collection process, including pay records, bank statements, and tax documents, making the entire process almost completely paperless.


Customer Support

Credible has loan officers standing by to assist potential customers while shopping for a mortgage. They offer support by phone, email, and live chat. It’s important to note that Credible won’t always be able to answer very specific questions about individual lenders, although they will be able to provide you with most answers.


Final Thoughts on Credible

So, should you use Credible.com to access a home mortgage loan?

Overall, Credible is an impressive marketplace to find a home loan. If you’re looking for a simple solution to cross-reference a number of loans from the top mortgage lenders in the United States, then Credible is one of the best options available.

It’s the first mortgage marketplace to offer both real rates from a variety of lenders as well as the ability to bring you all the way to closing using a digital process.

While there aren’t as many lenders on Credible.com as there are on some other rate comparison sites, Credible’s ability to show you prequalified rates and close on loans without getting lost in a mirage of advertisements is quite impressive.

Credible is a great choice for anyone looking to make the whole process of finding a loan easy. Rather than spending hours or days checking multiple lending sites, Credible puts most of the top lenders all on one website to compare side by side.


FAQ

How much does Credible.com cost to use?

Thankfully, you don’t have to pay anything to use Credible.com’s service. Using the service is completely free of charge. Credible’s partner lenders pay Credible a fee as a referral bonus, but this fee doesn’t impact the terms of a borrower's loan or the amount you pay to the lender.

How good does my credit score have to be to secure a loan through Credible’s site?

You can quickly see if you qualify for a loan by filling out Credible’s 3 minute pre-qualification form. It’s simple, quick, and free. You’ll be able to see almost instantly whether or not your credit score is good enough to pre-qualify for a loan from our partner lenders. Plus, checking these pre-qualified rates won’t impact your credit score.

If you have a poor credit history, or simply are limited in your history, you can add a co-signer with good credit to improve your chances of being able to pre-qualify for a loan. Credible.com uses a tool to enable you to check your real rates with a variety of co-signers so you can see which co-signer will get you the best rate and terms for your loan.

Credible Operations, Inc. NMLS No. 1681276, 320 Blackwell Street, Durham, NC 27701, 4500 Mercantile Plaza, Suite 300, Office 377, Ft. Worth, TX 76137, not available in all states www.nmlsconsumeraccess.org, www.credible.com/a/state-licenses

To check the rates and terms you qualify for, Credible or our partner lender(s) conduct a soft credit pull that will not affect your credit score. However, when you apply for credit, your full credit report from one or more consumer reporting agencies will be requested, which is considered a hard credit pull and will affect your credit.

Credible Customer Testimonials

Excellent   4,613 Reviews

trustpilot-stars

SAMANTHA ROWE

06 June, 2021

trustpilot-stars

AMAZING

So easy to use and reliable, I am very happy with picking this!


DAVE STOCK

06 June, 2021

trustpilot-stars

Simple to check rates and contact…

Simple to check rates and contact lenders.


DD

06 June, 2021

trustpilot-stars

Easy process great options

Easy process great options


SHAUNA DOMINGUEZ

06 June, 2021

trustpilot-stars

Flipping applicants saved us money

My husband and I wanted to refi some loans we consolidated many years ago. He finished with his BA but I later went on to get my MS. The process to fill out, choose, sign and complete the loan was extremely easy, beyond easy. My 4 stars comes from finding out, quite by chance, that if we flipped the way we applied for our loan we could get the lowest interest rate, the one shown when we first applied. This most likely was just in our case but we would’ve never known if we hadn’t called. You see his BA was difficult to authenticate because it was in 2001 but also my MS was more recent and a higher degree. We both have good credit, and he makes twice as much as I do so I can only believe the difference in interest rates came from these other factors. This is my only criticism of the process. It worked out but we almost lost saving $3000+ over the term. BTW it wasn’t a crazy difference, just about .05% but when you owe a lot, everything helps. All in all a good experience, I’m happy with what we received, we’re still waiting on the Amazon bonus but we’re told that takes 6-8 weeks.


JUSTIN BRYK

04 June, 2021

trustpilot-stars

Definitely Recommend lending tree over…

Definitely Recommend lending tree over this dumpster company...emails and faxing bank statements for 3 weeks...they can shove all that up their asses..they will just keep throwing fees at you ...scumbag lady told me covid doesn't exist.. play the recorded call u scumbags


TIM

04 June, 2021

trustpilot-stars

Credible makes good use of technology

My experience with Credible was exemplary. Their method of using digital tools makes the process simple and quick.


CYNTHIA

03 June, 2021

trustpilot-stars

Quick and easy

Quick and easy. I refinanced my sons student loan I had as a parent and it was so easy. Answer on minutes. Highly recommend.


TMG

03 June, 2021

trustpilot-stars

Some important info was left out

The search process was easy, and we landed on a bank with decent rates and good reviews. However, I give Credible a 3 for not vetting the banks better. The good rate we were offered by Citizens Bank depended on us getting a bank account with them. No big deal, right? Well, Citizens doesn't make it clear that you have to live in only a few states to open a checking or savings account with them. By then I was most of the way through the process. I asked Citizens how in the wrold I was supposed to open an account then to get the rate that was dangled in front of me - "Oh! You can just open a mortgage or get a personal loan!" Ah, yes, the casual mortgage, of course. (And funny that I could get a mortgage but not a checking account, right?) I think Credible needs to make it clearer - or make the banks they work with be clearer - about the process for actually getting these great rates. Added: I appreciate Credible's response (maybe they are actually paying attention!).


HEATHER TEMPLE

03 June, 2021

trustpilot-stars

Easy to use and quick response time

Easy to use and quick response time. Will use them again with my next child’s student loans😊


MARK H

02 June, 2021

trustpilot-stars

BULL SH_T....I got a email from them and it said…

I got a email from them and it said will not hurt my score BULLSH_T They pulled my credit and my score went down by 15 points. Then offered me a lender who requires a vehicle title with value of loan. I have 2 leased vehicles 2020 and 2021 Toyota. My 4th leases.This company sucks.


SC

02 June, 2021

trustpilot-stars

Great results!

Great results!


JAELYNN

31 May, 2021

trustpilot-stars

Super Easy to Use

Very easy step by step process. Very easy to understand all of your options and the process.


JASON SHIVLEY

31 May, 2021

trustpilot-stars

Helped me find lower payments and interest rates!

I’ve used them twice now because they do a great job helping people find a repayment plan that fits their life.


J.J.

30 May, 2021

trustpilot-stars

Saved my life with student loans

My student loans have been the primary source of financial anxiety for the last six years. Within minutes of logging onto Credible, I felt like a weight had been lifted off my back. It let me compare several different options that I prequalified for, choose the plan that was best for me, and sent reminders for paperwork and other action items needed to finalize the refi. Within a week, my money had been disbursed and my variable interest rate had been cut by 75% and was now fixed, with a monthly payment that was HALF of what I used to owe, without changing the life of my loan. I’m so thankful for credible for changing my life & giving me the financial freedom I’ve been searching for!


PABLO ANGULO

29 May, 2021

trustpilot-stars

Excellent company with amazing customer…

Excellent company with amazing customer service! Very pleased!


KELSEY

28 May, 2021

trustpilot-stars

Busy Mom Refi'd!

Really thrilled at the options presented by Credible and ways to compare at my fingertips. Hard to believe there are no fees with this, but I am happily proven wrong. Monthly savings was my first goal, but I was able to moderate the timeline for repayment as well, because Credible presented so many options.


RACHAEL WILLITS

27 May, 2021

trustpilot-stars

So easy to use and quick!

So easy to use and quick!


BENJAMIN WALTON

27 May, 2021

trustpilot-stars

Very pleased with Credible

Very pleased with Credible. Was very easy to use and happy with being able to refinance my student loans.


MATT ARNOLD

27 May, 2021

trustpilot-stars

Best interest rates available

Using Credit was easy and straight forward. It gave me lower interest options than even just going through the lender I chose without Credible as the middle man. Would recommend to anyone.


CHARLES C

27 May, 2021

trustpilot-stars

Refinancing the student loans were…

Refinancing the student loans were quick, easy and painless. Thank you!


SHIRIN HASAVARI

25 May, 2021

trustpilot-stars

Refinancing my student loans

Hi, The process was smooth and quick. I liked the citizenship website that is user friendly and clear. Thanks very much for assisting me in refinancing my private student loan. Sincerely, Shirin


MICHAEL

25 May, 2021

trustpilot-stars

I chose a loan option that I felt best…

I chose a loan option that I felt best suited my needs. I heard from a representative the next day, and my application was in an approved within a week. I couldn't have asked for a better experience.


PARENT

25 May, 2021

trustpilot-stars

Trusted

Great Student Loan Matching. Will use again.


LP

24 May, 2021

trustpilot-stars

They lure you in with a low interest…

They lure you in with a low interest rate, then when you go to accept your loan offer, the interest rate suddenly increases to a higher amount. Classic bait and switch. If I didn't already have a hard pull on my credit score, I probably would have called the bank directly, scratched the existing application, and filed a new one directly with the bank (for a lower rate). (And yes it is possible because that's what I did with my MIL's student loans when I refinanced hers). I didn't do that for myself because 1) the loan that I was refinancing wasn't that large so it wasn't worth it for me (it would have only saved me a few hundred dollars over the course of the loan, I was simply looking to lower my monthly payment). and 2) I am looking to buy a house within the next year, so I didn't want to have 3 hard pulls on my credit report (1 existing, 1 through credible, then another one through the bank directly), so I just completed my existing application through credible to save myself a dip in my credit score. If you could afford 2 hard pulls on your credit report (as in you don't have any currently) then that's what I suggest doing. The only thing this website is good for is comparing lenders. Oh and their customer service was awful. I almost hung up on the guy because he was so incredibly rude.


ATP

23 May, 2021

trustpilot-stars

The on-line application platform was…

The on-line application platform was user friendly and straight forward. We also were impressed with the efficiency of the system and timely communication provided to us throughout the process.


BRENDA SILVEIRA

20 May, 2021

trustpilot-stars

Great step by step process!

Great step by step process!


TRACTORGYAN

20 May, 2021

trustpilot-stars

Powertrac tractor

Powertrac tractor Powertrac provides tractors in the HP range of 25 HP - 60 HP. It manufactures tractors that fulfill the requirements of Indian farmers. The tractors are Powerful as well as fuel-efficient, which turns to be beneficial for the customer to buy it. Its wide HP range gives the variety to choose from.


DAY

19 May, 2021

trustpilot-stars

Awesome service

Awesome service! I like how I was given many different options!! Very streamlined and easy!!


S FINCH

18 May, 2021

trustpilot-stars

I used Credible to choose a company to…

I used Credible to choose a company to refinance my student loans. They were very useful and easy!


ALEXANDRA

18 May, 2021

trustpilot-stars

Credible is an amazing resource for…

Credible is an amazing resource for finding private student loans. They filter through various companies to find the one that best fits your needs and preferences. Credible also shows you companies that will most likely approve your application based on the information you provide. It made this very stressful task a breeze. 10/10 would recommend it for anyone looking for loan guidance.


KELLY

18 May, 2021

trustpilot-stars

Great resource!

Great resource!


DEBBIE CRUZ

18 May, 2021

trustpilot-stars

Very bad website

Very bad website


JOHN

18 May, 2021

trustpilot-stars

Refinance Student Loan

Credible site helps me to choose the options which is best suit for me. It is one stop to check the multiple offers from multiple lenders


WILBER LOPEZ

18 May, 2021

trustpilot-stars

Using credible was great!

Using credible was great! It was so easy to use. The response was quick and easy. I would definitely recommend to others.


CINDY CAMPBELL

18 May, 2021

trustpilot-stars

It was fast and easy

It was fast and easy. I am very happy with the service and rate I was able to get.


DIANA

18 May, 2021

trustpilot-stars

unprofessional unprofessional unprofessional

we were pre approved for a large loan, the loan company called and said we had been approved. Four hours later we get an email stating the loan was denied. The business practices of the loan company were very unprofessional. We did not need the money but kept getting notices to get more credit, apply for more cards or take a loan, so we did. NEVER AGAIN this is a scam and you all come off in a bad light, maybe don't deal with predatory lenders, maybe deal with professional lenders, do something to up your game. The whole entire experience was bad, handled in a very unprofessional way. For someone who was waiting for that money and really needed it, this whole situation could have been really bad, and the loan company would have been entirely to blame but would also have gotten off blame free. BAD BUSINESS PRACTICES


MICHAEL LACALA

16 May, 2021

trustpilot-stars

Credible was helpful in finding the…

Credible was helpful in finding the best refinancing company for me and they provided extra incentive for me to refinance through a gift card. It was a good amount of savings in total. Thank you


HEATHER W.

16 May, 2021

trustpilot-stars

They get the job done with plenty of choices!

This is actually my second time refinancing through Credible. The first time, they helped me knock my interest rate from 11% down to 5.75%. I chose to keep my monthly payment about the same, but much more of my payment went to the principal balance. It also reduced the number of years I would pay on the loan. I also had an issue where my original loan servicer misapplied the funds. I was only refinancing certain loans for various reasons and specified that in the terms, but they spread the funds out over all of my loans, which really screwed me up. But Credible stood by me every step of the way and made Navient fix their screwup in a timely manner! The second time, the rate dropped to 3.32%. It knocked my monthly payment down significantly. The entire process took about two weeks from application to the disbursement of funds. No problems this time around! The thing I like most about Credible is that they give you a variety of plans and lenders to choose from. Fixed or variable interest, anywhere from 5-20+ year repayment plans, and plenty of other choices. You just choose the option that works best for you. I would also like to mention that I applied with several other refinancing companies including SOFI and Splash Financial the second time around just to see who had the best offer. Credible easily had the best offers, hands down!


ELIZABETH ANGELES

14 May, 2021

trustpilot-stars

The representatives that I've talked to…

The representatives that I've talked to were very knowledgeable and very helpful. I'm very pleased to have gone through Credible for my student loan.


RANDALL FROM SOLON

13 May, 2021

trustpilot-stars

The process was fast and easy

The process was fast and easy. Only issue I had was had to go online to view status of the application and discovered it was pending needing some required documents to be signed. All else was good and the rates were very competitive.


MICHAEL

11 May, 2021

trustpilot-stars

The real deal

The real deal. I was hesitant at first. But glad I did check it out. Credible delivered as promised. They exceeded my expectations. Got the exact financing I wanted with a great rate and term.


ELIZABETH SHEARD

10 May, 2021

trustpilot-stars

Excellent service!

Excellent portal and service. Easy to use and evaluate multiple options. Great communication.


GABRIELLE BRIDGE

10 May, 2021

trustpilot-stars

We love refinancing through Credible!

It’s super easy to enter in all of your information and Credible guides you through it. I was approved for refinancing and was able to successfully complete it, thanks to Credible. I would recommend Credible to my friends & family for refinancing student loans!


JOE CATARINEAU

09 May, 2021

trustpilot-stars

Easy and Effective

Had many different options available to choose from for my student loan refinance. I selected the one that was attractive to me, got the lender the requested documents and got the loan done in about a week. Great product!


MR KENNEDY

09 May, 2021

trustpilot-stars

Credible is incredibly wonderful

Credible is incredibly wonderful, easy to use, and was able to return offers that I was hoping for in order to consolidate my credit with a personal loan! Thank you!!


NANCY HARTLEY

09 May, 2021

trustpilot-stars

Credible did a great job finding me a…

Credible did a great job finding me a refinancer who would consolidate my loans to save me some money. Yaaa. Definitely try Credible, it worked for me.


HAPPY MOM

09 May, 2021

trustpilot-stars

Credible made it so easy we got a great…

Credible made it so easy we got a great rate. Thank you


EDWARD A

08 May, 2021

trustpilot-stars

Very easy application process

Very easy application process, was able to filter and decide on the best student loan refinance option for my goals. Have already recommended to friends.


ALYSSA M

08 May, 2021

trustpilot-stars

Easy refinance

It was so easy to refinance one of my student loans! Thank you for the ease of use!


JESSICA MARSHALL

07 May, 2021

trustpilot-stars

Easy and straightforward

Easy and straightforward. Loved that there were no EXTRA fees!

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Rate of 1.75%, Annual Percentage Rate (APR) of 1.808% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage Corporation (NMLS#330511) based on Excellent Credit Score, Single Family Home, Primary Residence, in the state of CO, with an anticipated mortgage balance of $540,000, and property value of $600,000 as of 04/23/2021.

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in Florida and Colorado; see our current state licenses here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

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