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Credible.com: Review

  4,795 Reviews on Trustpilot

Credible Snapshot

Credible.com is a mortgage marketplace that provides personalized mortgage rates from a variety of lenders. Rather than simply posting rough estimates or teaser rates, Credible offers a straightforward digital process from browsing to funding.


Credible Spotlight

Best For
Easy-to-follow mortgage comparisons

Marketplace or Direct Lender
Marketplace

Loan Types
Home Refinance, Home Purchase

Loan Features
Straightforward digital process, fee transparency

Repayment Terms
10, 15, 20, 25, 30 year, depending on the loan terms

Summary

Credible.com is a mortgage marketplace that has been built on the success of their personal loans, student loans and student loan refinancing marketplace. On those marketplaces, they’ve funded over $1.6 billion in loans.

Credible is integrated with credit bureaus and lenders, making it a piece of cake to compare real, pre-qualified rates from across the United States without negatively impacting your credit score.


Loan Types

As a licensed mortgage broker, Credible works with 6 wholesale lenders, 4 of which are in the top 10 U.S. mortgage lenders: Quicken Loans, Caliber Home Loans, United Wholesale, and LoanDepot. Credible’s lending partners offer a large variety of products, from adjustable-rate mortgages to conforming fixed-rate mortgages, and even jumbo loans.

Since it doesn’t work with mortgage brokers, retail banks aren’t competing for business on Credible’s marketplace. However, Credible works with lenders that offer impressive rates, making them a great option for a variety of consumers.


Mortgage Loan Rates & Terms

Since Credible.com is a marketplace working with many lenders, they offer access to a huge number of loans and loan terms. Terms aren’t actually set by Credible, but by the mortgage lenders on their marketplace.

However, Credible makes it easier for consumers to scan different options, comparing loans, offering complete transparency into fees, rates, terms, and other conditions.

Lenders within Credible’s marketplace offer a number of different repayment terms: conforming fixed-rate mortgages with 10, 15, 20, 25, and 30 year terms, ARM loans with 3/1, 5/1, 7/1, and 10/1 terms, jumbo loans with 15 and 30 year terms, and 5/1, 7/1, and 10/1 jumbo ARMs for qualified borrowers.


Credible Pros

  • Easily compare a variety of fees and rates from different lenders
  • Digital application is automated
  • Complete the whole process through Credible
  • Get rates from multiple lenders in under 3 minutes
  • No credit score impact with checking pre-qualified rates

Credible Cons

  • Not a ton of information available with customer support on specific lenders
  • Only available in 41 states

Credible Application Process

Credible.com has a quick online form that takes only 3 minutes to complete. Eligible borrowers will then view a dashboard with real rates, fees, terms from a number of lenders, thanks to their integration with credit bureaus and lenders.

Once you see an option you’re interested in, Credible will then take you through the rest of the application process. They’ll ask you questions that are relevant to you and your loan.

Credible automates the documentation collection process, including pay records, bank statements, and tax documents, making the entire process almost completely paperless.


Customer Support

Credible has loan officers standing by to assist potential customers while shopping for a mortgage. They offer support by phone, email, and live chat. It’s important to note that Credible won’t always be able to answer very specific questions about individual lenders, although they will be able to provide you with most answers.


Final Thoughts on Credible

So, should you use Credible.com to access a home mortgage loan?

Overall, Credible is an impressive marketplace to find a home loan. If you’re looking for a simple solution to cross-reference a number of loans from the top mortgage lenders in the United States, then Credible is one of the best options available.

It’s the first mortgage marketplace to offer both real rates from a variety of lenders as well as the ability to bring you all the way to closing using a digital process.

While there aren’t as many lenders on Credible.com as there are on some other rate comparison sites, Credible’s ability to show you prequalified rates and close on loans without getting lost in a mirage of advertisements is quite impressive.

Credible is a great choice for anyone looking to make the whole process of finding a loan easy. Rather than spending hours or days checking multiple lending sites, Credible puts most of the top lenders all on one website to compare side by side.


FAQ

How much does Credible.com cost to use?

Thankfully, you don’t have to pay anything to use Credible.com’s service. Using the service is completely free of charge. Credible’s partner lenders pay Credible a fee as a referral bonus, but this fee doesn’t impact the terms of a borrower's loan or the amount you pay to the lender.

How good does my credit score have to be to secure a loan through Credible’s site?

You can quickly see if you qualify for a loan by filling out Credible’s 3 minute pre-qualification form. It’s simple, quick, and free. You’ll be able to see almost instantly whether or not your credit score is good enough to pre-qualify for a loan from our partner lenders. Plus, checking these pre-qualified rates won’t impact your credit score.

If you have a poor credit history, or simply are limited in your history, you can add a co-signer with good credit to improve your chances of being able to pre-qualify for a loan. Credible.com uses a tool to enable you to check your real rates with a variety of co-signers so you can see which co-signer will get you the best rate and terms for your loan.

Credible Operations, Inc. NMLS No. 1681276, 320 Blackwell Street, Durham, NC 27701, 4500 Mercantile Plaza, Suite 300, Office 377, Ft. Worth, TX 76137, not available in all states www.nmlsconsumeraccess.org, www.credible.com/a/state-licenses

To check the rates and terms you qualify for, Credible or our partner lender(s) conduct a soft credit pull that will not affect your credit score. However, when you apply for credit, your full credit report from one or more consumer reporting agencies will be requested, which is considered a hard credit pull and will affect your credit.

Credible Customer Testimonials

Excellent   4,795 Reviews

trustpilot-stars

J. BECK

8 hours ago

trustpilot-stars

Buh-bye student loans!

Credible helped me find different lenders at different interest rates that would work best for me as I moved forward with refinancing my student loans! I am super impressed with the ease and how helpful the team was with the questions I had. 5/5 would recommend and use again if I EVER need loan consolidation and refinancing.


JILL S

10 hours ago

trustpilot-stars

Poor customer service/process

I have never run into a more archaeic way to apply for a joint loan. Customer service would send a cryptic notice saying we need more info but then when I called they wouldn’t tell me, saying my husband had to call. Then when he called, he gave them one bit of info and they said it was good to go. Then days later, same thing. I couldnt do anything or get information because it was re: his joint sections of the application. When we called, no one ever told us that he simply needed to add me as “authorized” so I could take care of the issue for him. We’ve completed home mortgages online that we’re less complicated. I would not recommend your services.


DEVON GOODMAN

14 hours ago

trustpilot-stars

Very helpful

Very helpful, was able to help me when nobody else would. First time, I was able to finance over $20k in student loans in a 9.89% rate, to make it a 5.15% rate and lowered my payments by over $300/month!! Would highly recommend, especially if you need a good idea of the situation.


RICARDO VON ECKELHART

15 hours ago

trustpilot-stars

School Loan Refinance

Credible made the whole refinancing of my school loans incredibly easy! Justin was my customer service representative and he was excellent in providing me with all the information I needed in order to make a well and informed decision on which loan was right for me. I highly recommend Credible if you are looking to refinance your student loans.


RONALDO

16 hours ago

trustpilot-stars

Credible is awesome in that it searches…

Credible is awesome in that it searches through all loan banking websites to find you the best interest rate for your student loan. We were able to go from a 15 year 4.83% interest rate down to 10 year 2.91% interest rate which will save us a lot of money over time!


AB

19 September, 2021

trustpilot-stars

Was easy and helpful to use.

Was easy and helpful to use.


LAURA C

18 September, 2021

trustpilot-stars

I didn’t graduate..

Credible was great for finding a lender to refinance my student loans, it was really difficult and frustrating trying on my own because I did not graduate. So thank you, Credible, for making it easy and providing me the options I had available to me all in one spot!


S VITRIS

17 September, 2021

trustpilot-stars

Life changing savings

I am so happy I found this website. I had all of my private loans through AES with high-variable interest.. I saw a commercial for refinancing and wanted to see if it was really worth trying & after I saw the soft rates & applied, I was offered 3.84% fixed interest through Citizens - saving myself $400/month!! without adding any time to the length of the loan. I wish I did this years ago but I am so thankful. There were a few other lenders but I chose Citizens because I know the company and others who have refinanced their loans through them. Great experience.


SAMANTHA

16 September, 2021

trustpilot-stars

Working with Credible was super easy

Working with Credible was super easy! I filled out the survey, was matched with loan providers that met my needs. I was able to apply for and secure a new refinancing loan for a private student loan where my interest rate was cut in half! Overall a super easy and great experience.


MONICA

14 September, 2021

trustpilot-stars

They found me some real options and…

They found me some real options and made the process simple. Thank you!


ALEXIS BAKERINK

14 September, 2021

trustpilot-stars

SUPER user friendly!!!!

For context, I am a 22 year old girl with ADHD and ai get frustrated easily. I found credible SUPER user friendly. I had tried competing sites like sofi and had trouble, but credible is sleek, straight forward and walks you through the process. I would highly recommend if you’re refinancing student loans.


LISA K

14 September, 2021

trustpilot-stars

The process was efficient and…

The process was efficient and straightforward. I got a competitive rate and received good customer service when I called.


SUBROTO MAJUMDAR

14 September, 2021

trustpilot-stars

Credible made the process of shopping…

Credible made the process of shopping for a student's loan very straight forward. The information provided was also accurate and transparent. This was our first time and we appreciated the clarity in the process.


JEFFREY LEACH

14 September, 2021

trustpilot-stars

Folks were very helpful.

Folks were very helpful.


CHERYL A

14 September, 2021

trustpilot-stars

Credible is super easy to use

Credible is super easy to use and understand. We got our loan quickly and had a ton of options to choose from. Credible made education loans much easier to navigate. Thank you!


ANNE

13 September, 2021

trustpilot-stars

The folks at Credible were incredibly…

The folks at Credible were incredibly helpful and sincere. No pressure and friendly


LAVERNE CHRISTIAN

13 September, 2021

trustpilot-stars

Quick, efficient and friendly.

Great company to work with.


ALEX WEISS

13 September, 2021

trustpilot-stars

Dropped my APR 2+%

I used credible to refinance my student loans and searched for the best APR. I choose the top result and dropped by APR from 5.71% to 3.48% which will help me pay off my loans faster and more off principle! So happy!


JEFF JOHANNIGMAN

13 September, 2021

trustpilot-stars

Only one bank offered

I got a refi offer from just one bank. I was hoping to have a more competitive experience.


SIMONE VITALE

12 September, 2021

trustpilot-stars

Easy process!

Easy process and got great results for companies I wound up using for student loan refinancing.


AARON

12 September, 2021

trustpilot-stars

Credible helped me save thousands

Credible helped get me a very low interest rate to refinance my student loans that will save me literally thousands of dollars.


CARMELLA GIBELLINO-SCHULTZ

12 September, 2021

trustpilot-stars

Sticker shock!!

Sticker shock!!! After searching for student loans for my daughters college, it was unacceptable the interest rates I was finding. With credible I was able to secure a loan we could live with. Great, quick, easy


HAPPY-PARENT

10 September, 2021

trustpilot-stars

Very happy with the service.

Very happy with the service.


ELIZABETH

10 September, 2021

trustpilot-stars

A smooth experience

Helpful information on a well-designed website made it relatively easy to learn about, consider, and choose a loan to apply for.


HEINZ S

09 September, 2021

trustpilot-stars

Amazing experience and I was provided a…

Amazing experience and I was provided a package better than I expected. The process of finding a lender through Credible was so easy and effective that I continued to question if it was real or not. Well it was real.


CARLIE

09 September, 2021

trustpilot-stars

Great experience

Great experience! Easy to navigate and a multitude of loan options. Would highly recommend.


FRANK CAZ

09 September, 2021

trustpilot-stars

Easy to apply

Easy to apply, GREAT customer service reps and a ok rate


JERRY P

08 September, 2021

trustpilot-stars

Credible was easy to use

Credible was easy to use, quick, and gave us multiple options for banks to choose from. All in all, a great service that saved us a lot of money.


CATALINO IBARRA

07 September, 2021

trustpilot-stars

The process went on smoothly as I…

The process went on smoothly as I expected. Thank you very much.


MARTINIQUE WILLIAMS

07 September, 2021

trustpilot-stars

Great Experience!

Great Experience! Easy to Apply and Quick Decision


THERESA

07 September, 2021

trustpilot-stars

The process was easy resulting in a…

The process was easy resulting in a full approval! Thanks for all your assistance


NICOLE FAUCI

07 September, 2021

trustpilot-stars

I was very satisfied with the ease of…

I was very satisfied with the ease of use of your student loan providers.


MARIA LABOY

06 September, 2021

trustpilot-stars

Straight forward application

Straight forward application, quick response for acceptance. Customer service representatives always helpful and polite. Robert, from marketing went above and beyond following through the process and helping me submit additional information needed.


JEAN M SMITH

06 September, 2021

trustpilot-stars

Easy process

We found a student loan that fits our needs and the process was painless.


HAPPY

06 September, 2021

trustpilot-stars

Nice and easy

Nice and easy


TINA

05 September, 2021

trustpilot-stars

Easy to work with

Easy to work with, personalized service, fast results. Would definitely recommend them!


RHONDARENAE REAVES

05 September, 2021

trustpilot-stars

Very easy process.

Very easy process.


JENNIFER FAUCI

05 September, 2021

trustpilot-stars

Ease of use

I was well informed of my various options on student loan providers and more importantly the ease of use.


KARL HORNE

04 September, 2021

trustpilot-stars

Service and follow through was great

Service and follow through was great. This is the second time we have used you and are very happy


JEFFREY RODIN

04 September, 2021

trustpilot-stars

great customer service

Assisted me in all steps of the process and got me the best rates to refinance my student loans. Everyone I had contact with was friendly and took time to get to know me and understand my situation. I felt very comfortable from start to finish.


KATHI SWANSON

02 September, 2021

trustpilot-stars

Very easy access on line

Very easy access on line. Very pleasant and helpful personnels. Fast approval. Very happy with the loan. Thank you! 🙂🌻


CINDY RICHENS

31 August, 2021

trustpilot-stars

I was able to see different lender…

I was able to see different lender options and compare quickly. The only downside is that the credit rate I did qualify for was much higher than the rates they quoted…but we still obtained a very good loan.


B.E.

31 August, 2021

trustpilot-stars

Straightforward

Straightforward, easy to view and rank ratings, streamlined the refinance process


MATT

31 August, 2021

trustpilot-stars

Very helpful and best pricing I could…

Very helpful and best pricing I could find


TRACEY STEVENS

31 August, 2021

trustpilot-stars

I did not use credible

I did not use credible


BRAD PETRINEC

31 August, 2021

trustpilot-stars

Very easy and helpful

Very easy and helpful, I'm excited to actually see a future of being debt-free!


ICC

30 August, 2021

trustpilot-stars

user friendly

Quick, accessible answers with plenty of background information if needed.


KRAVITZ W.

30 August, 2021

trustpilot-stars

Wow!

It was very easy to get a loan that worked for me for my college semester! Definitely would recommend credible to friends :)


PATEL

30 August, 2021

trustpilot-stars

When you propose interest rate you…

When you propose interest rate you should put in bottom this rate is after auto pay discounts


JOHN VAN WIE

30 August, 2021

trustpilot-stars

Great resource!

Great resource! User friendly!

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Rate of 1.75%, Annual Percentage Rate (APR) of 1.75% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage based on Excellent Credit Score, Single Family House, Primary Residence, in the state of FL, with an anticipated mortgage balance of $500,000, property value of $950,000 and an estimated monthly payment of $3,160 as of 07/23/2021. Monthly payment does not include taxes or insurance. ID: 369585376

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in Florida and Colorado; see our current state licenses here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

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