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Credible.com: Review

  4,848 Reviews on Trustpilot

Credible Snapshot

Credible.com is a mortgage marketplace that provides personalized mortgage rates from a variety of lenders. Rather than simply posting rough estimates or teaser rates, Credible offers a straightforward digital process from browsing to funding.


Credible Spotlight

Best For
Easy-to-follow mortgage comparisons

Marketplace or Direct Lender
Marketplace

Loan Types
Home Refinance, Home Purchase

Loan Features
Straightforward digital process, fee transparency

Repayment Terms
10, 15, 20, 25, 30 year, depending on the loan terms

Summary

Credible.com is a mortgage marketplace that has been built on the success of their personal loans, student loans and student loan refinancing marketplace. On those marketplaces, they’ve funded over $1.6 billion in loans.

Credible is integrated with credit bureaus and lenders, making it a piece of cake to compare real, pre-qualified rates from across the United States without negatively impacting your credit score.


Loan Types

As a licensed mortgage broker, Credible works with 6 wholesale lenders, 4 of which are in the top 10 U.S. mortgage lenders: Quicken Loans, Caliber Home Loans, United Wholesale, and LoanDepot. Credible’s lending partners offer a large variety of products, from adjustable-rate mortgages to conforming fixed-rate mortgages, and even jumbo loans.

Since it doesn’t work with mortgage brokers, retail banks aren’t competing for business on Credible’s marketplace. However, Credible works with lenders that offer impressive rates, making them a great option for a variety of consumers.


Mortgage Loan Rates & Terms

Since Credible.com is a marketplace working with many lenders, they offer access to a huge number of loans and loan terms. Terms aren’t actually set by Credible, but by the mortgage lenders on their marketplace.

However, Credible makes it easier for consumers to scan different options, comparing loans, offering complete transparency into fees, rates, terms, and other conditions.

Lenders within Credible’s marketplace offer a number of different repayment terms: conforming fixed-rate mortgages with 10, 15, 20, 25, and 30 year terms, ARM loans with 3/1, 5/1, 7/1, and 10/1 terms, jumbo loans with 15 and 30 year terms, and 5/1, 7/1, and 10/1 jumbo ARMs for qualified borrowers.


Credible Pros

  • Easily compare a variety of fees and rates from different lenders
  • Digital application is automated
  • Complete the whole process through Credible
  • Get rates from multiple lenders in under 3 minutes
  • No credit score impact with checking pre-qualified rates

Credible Cons

  • Not a ton of information available with customer support on specific lenders
  • Only available in 41 states

Credible Application Process

Credible.com has a quick online form that takes only 3 minutes to complete. Eligible borrowers will then view a dashboard with real rates, fees, terms from a number of lenders, thanks to their integration with credit bureaus and lenders.

Once you see an option you’re interested in, Credible will then take you through the rest of the application process. They’ll ask you questions that are relevant to you and your loan.

Credible automates the documentation collection process, including pay records, bank statements, and tax documents, making the entire process almost completely paperless.


Customer Support

Credible has loan officers standing by to assist potential customers while shopping for a mortgage. They offer support by phone, email, and live chat. It’s important to note that Credible won’t always be able to answer very specific questions about individual lenders, although they will be able to provide you with most answers.


Final Thoughts on Credible

So, should you use Credible.com to access a home mortgage loan?

Overall, Credible is an impressive marketplace to find a home loan. If you’re looking for a simple solution to cross-reference a number of loans from the top mortgage lenders in the United States, then Credible is one of the best options available.

It’s the first mortgage marketplace to offer both real rates from a variety of lenders as well as the ability to bring you all the way to closing using a digital process.

While there aren’t as many lenders on Credible.com as there are on some other rate comparison sites, Credible’s ability to show you prequalified rates and close on loans without getting lost in a mirage of advertisements is quite impressive.

Credible is a great choice for anyone looking to make the whole process of finding a loan easy. Rather than spending hours or days checking multiple lending sites, Credible puts most of the top lenders all on one website to compare side by side.


FAQ

How much does Credible.com cost to use?

Thankfully, you don’t have to pay anything to use Credible.com’s service. Using the service is completely free of charge. Credible’s partner lenders pay Credible a fee as a referral bonus, but this fee doesn’t impact the terms of a borrower's loan or the amount you pay to the lender.

How good does my credit score have to be to secure a loan through Credible’s site?

You can quickly see if you qualify for a loan by filling out Credible’s 3 minute pre-qualification form. It’s simple, quick, and free. You’ll be able to see almost instantly whether or not your credit score is good enough to pre-qualify for a loan from our partner lenders. Plus, checking these pre-qualified rates won’t impact your credit score.

If you have a poor credit history, or simply are limited in your history, you can add a co-signer with good credit to improve your chances of being able to pre-qualify for a loan. Credible.com uses a tool to enable you to check your real rates with a variety of co-signers so you can see which co-signer will get you the best rate and terms for your loan.

Credible Operations, Inc. NMLS No. 1681276, 320 Blackwell Street, Durham, NC 27701, 4500 Mercantile Plaza, Suite 300, Office 377, Ft. Worth, TX 76137, not available in all states www.nmlsconsumeraccess.org, www.credible.com/a/state-licenses

To check the rates and terms you qualify for, Credible or our partner lender(s) conduct a soft credit pull that will not affect your credit score. However, when you apply for credit, your full credit report from one or more consumer reporting agencies will be requested, which is considered a hard credit pull and will affect your credit.

Credible Customer Testimonials

Excellent   4,848 Reviews

trustpilot-stars

GARY RICKERT

20 October, 2021

trustpilot-stars

Great rate & great rep but horrible…

Great rate & great rep but horrible online experience. I’m pretty sure their web designers have never used their website. Not tablet friendly at all and not much better on Windows laptop.


VIJAYA SUBRAHMANYAM

19 October, 2021

trustpilot-stars

Transparent and easy to use

Transparent and easy to use. Excellent rates and lenders.


JAKE

19 October, 2021

trustpilot-stars

The refinance process was smooth and…

The refinance process was smooth and quick. I got the best rate for the term.


TRACY OMEGA

18 October, 2021

trustpilot-stars

Excellent Service.

Excellent experience! Actually, this has been one of the easiest, smoothest, fastest financial transactions I've had in a long, long while. The website and web tools were simple ready to use, and ask the information I needed to make an informed decision was readily available. Thank you so much for the great experience.


HOOD

17 October, 2021

trustpilot-stars

fast

fast, easy and helpful


DAMEAN NEWBURY

15 October, 2021

trustpilot-stars

Very dependable

Very dependable, and fast. I highly recommend credible for any refinancing needs as they found me incredible rates from many different companies.


JAS D.

14 October, 2021

trustpilot-stars

Refinance rates were given as…

Refinance rates were given as advertised, unlike other companies. Communication was quick. Transfer of funds was easy. Thank you.


ASHLEY T.

14 October, 2021

trustpilot-stars

Quick and easy refinancing

Quick and easy refinancing. Got updates throughout the entire process from application to approval. Would recommend to anyone looking to refinance their private student loans!


KATHRYN DONAHUE

14 October, 2021

trustpilot-stars

The process was very easy and…

The process was very easy and straightforward.


HEATHER CASSIDY

14 October, 2021

trustpilot-stars

It was tough to log in to credible…

It was tough to log in to credible first, then get a password for the lender's page. After the final loan went to the school I ( the cosigner) didn't get confirmation that the loan was disbursed. I think the CrediBull is super cute and memorable.


FRED FLIN

14 October, 2021

trustpilot-stars

good job

good job! I hate to type


AMIR SHAKIBAFAR

13 October, 2021

trustpilot-stars

Very easy to navigate and get the best…

Very easy to navigate and get the best rate


JOSHUA BROWN

13 October, 2021

trustpilot-stars

I only felt the need to call once and…

I only felt the need to call once and when I did I was answered right away and the person provided exactly what I needed. The call took only about three minutes total!


ROBERTA

10 October, 2021

trustpilot-stars

Working with Credible was easy and not…

Working with Credible was easy and not stressful at all. My son was able to refinance his students loans without any issues. The rates were very good. When calling with questions, everyone was knowledgeable and genuinely nice.


RUTH

10 October, 2021

trustpilot-stars

The process was extremely quick and…

The process was extremely quick and seamless I did everything from my laptop and my new was ready to go within a week. I’m glad I refinanced.


KIMBERLY JIRON

10 October, 2021

trustpilot-stars

Great and fast service.

Great and fast service.


IN FLORIDA

10 October, 2021

trustpilot-stars

The whole process was difficult and…

The whole process was difficult and confusing. At this point in time I still have no idea if the loan has gone through, if it had when it will be distributed. And still can’t long on to website. Website says I need to set up account. Put in information. It says I already have account. Type in Information it say I don’t have account. At this point customer service is non existent. Basically per generated emails say they got my emails.


KIMBERLY REVEIL

09 October, 2021

trustpilot-stars

Student loan refinance

The student loan refinance was quick and seamless.


CATHY

08 October, 2021

trustpilot-stars

Easy and straight forward

Easy and straight forward. I was able to choose a new lender and that process was quick and easy as well. I strongly recommend using credible.


JIN LU

08 October, 2021

trustpilot-stars

GREAT

GREAT COMPANY AND AMAZING SERVICES


EMILY CLARK

07 October, 2021

trustpilot-stars

The process was fast

The process was fast, response time was short. Thank you


MARLIN MENSCHEL

04 October, 2021

trustpilot-stars

Provided excellent service!

Provided excellent service!


TL-HAYES

03 October, 2021

trustpilot-stars

Simple to refinance

Simple to refinance - very happy


A ORDONEZ

03 October, 2021

trustpilot-stars

Very easy to work with..

Very easy to work with.. Funded 2 days.. I would recommend


BRYAN

03 October, 2021

trustpilot-stars

Fast and easy

Fast and easy


JB

03 October, 2021

trustpilot-stars

Helpful

Took few years to get a lower monthly payments but it saved me $90 a month.


MADDISON DRISCOLL

03 October, 2021

trustpilot-stars

Helped make refinancing super easy!

Helped make refinancing super easy!


BRITTANY QUINT

01 October, 2021

trustpilot-stars

Easy to apply and a quick turn around

Easy to apply and a quick turn around


TIMOTHY JENSEN

01 October, 2021

trustpilot-stars

Great Service

Quick. Efficient. Zero hassle. Loan processed within 72 hours of going through credible.


JOHN BELL

01 October, 2021

trustpilot-stars

No complaints

No complaints. The conditions are really not bad


CO

29 September, 2021

trustpilot-stars

Great help to refinance my loans

Great help to refinance my loans! Very easy to do


MOHAN RAMAKRISHNA

29 September, 2021

trustpilot-stars

This was smooth process

This was smooth process


LUCAS KLINE

28 September, 2021

trustpilot-stars

Refinanced school loans

Refinanced school loans. Was quick and easy. Got a good rate which exceeded the rates I got from other well known loan companies.


VICTOR STONE

27 September, 2021

trustpilot-stars

Credible is the real deal

Credible is the real deal. I would find loans that looked great but then wouldn't work with the school I was going to. It got super frustrating and I decided to take a chance on credible. It was so quick and easy. I mean in an hour I had my loan approved and everything was done. No joke.


JENNIFER JACKSON

27 September, 2021

trustpilot-stars

After weeks of searching for a college…

After weeks of searching for a college loan, I found Credible. One of the options was a great fit and we finished the process in just a few days. Credible simplified the process and that was a welcome benefit in a very complicated time.


KAREN PADRON

27 September, 2021

trustpilot-stars

It was simple and easy.

It was simple and easy.


NIKKI

27 September, 2021

trustpilot-stars

Very easy and fast loan process.

Very easy and fast loan process.


LOTS_OF_LOANS

27 September, 2021

trustpilot-stars

Credible was excellent in helping me…

Credible was excellent in helping me find where to refinance my student loans.


FRANCES SKAGGS

27 September, 2021

trustpilot-stars

The customer service agents I dealt…

The customer service agents I dealt with were personal and friendly and very, very helpful. At first I wanted to be confident in refinancing my student loan, and I am so happy I did it! I saved so much money and will be able to finally pay off my student loan at a lower rate in a shorter time!


CONNIE PAULLIS

27 September, 2021

trustpilot-stars

Our refinance went very smooth

Our refinance went very smooth


COREY K

26 September, 2021

trustpilot-stars

Some pain, but good for student loan refinancing

Went with a student loan servicing through Credible. Though refinancing offers were good, Credible's instructions and support related to redeeming sign up bonuses were not. However, in end I had a great refinancing offer that I accepted and Credible honored their offering. Not a painless experience, but a good one in the end.


MARY S.

26 September, 2021

trustpilot-stars

Simple and easy process

Simple and easy process. Best rates anywhere. I will be refinancing for my son as well.


W.C

25 September, 2021

trustpilot-stars

So I needed a loan for the college and…

So I needed a loan for the college and as we were lookin for places that can support us we found this loan place. They were all nice with the times and all, basically very kind


LD

24 September, 2021

trustpilot-stars

Very happy with Credible

Very happy with Credible. They did a quick application and turn around time was also fast!. I'm so excited that my student loan payments are much lower now and there were no fees involved to do this refinance!!


UJU C

24 September, 2021

trustpilot-stars

Credible gave me the opportunity to…

Credible gave me the opportunity to shop for the best rate at once all in one place. It was very easy and quick. I got a rate that was far better than what I initially got from a major lender (almost half of it). I am very much satisfied! Thank you Credible!


JENNIFER STENGER

24 September, 2021

trustpilot-stars

We really didn’t know how to start when…

We really didn’t know how to start when looking for student loans. Credible gave us an idea of what was out there and let us compare to find what works best for us.


GREGG K

23 September, 2021

trustpilot-stars

Easy to use

Easy to use, fast decisioning and good rates.


MARIO GONZALEZ

23 September, 2021

trustpilot-stars

Successfully refinanced

Successfully refinanced. Thanks!


SWARANJIT S GILL

23 September, 2021

trustpilot-stars

Interest too high for student loans.

Interest too high for student loans.


JUSTIN HAMILTON

22 September, 2021

trustpilot-stars

Great

It was a great experience.

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Rate of 1.75%, Annual Percentage Rate (APR) of 1.75% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage based on Good Credit Score, Single Family House, Primary Residence, in the state of FL, with an anticipated mortgage balance of $540,000, property value of $1,000,000 and an estimated monthly payment of $3,413 as of 08/16/2021. Monthly payment does not include taxes or insurance. ID: 380108943

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in the following states: AZ, CA, CO, CT, FL, OH, OR, PA; See our current state licenses below and online here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

State broker licenses: Arizona - Mortgage Broker License: #1010424 4949 Pioneer Ln, Lakeside, AZ 85929. California – Licensed by the DBO under the California Residential Mortgage Lending Act #60DBO-115120. Colorado – Assurance IQ, LLC, 206-413-6771, Regulated by the Division of Real Estate, Mortgage Company Registration #1912050. Connecticut – Mortgage Broker License #MB-1912050. Florida - Mortgage Broker License #MBR3633, 920 5th Avenue, Suite 3600, Seattle, WA 98104. Ohio – RMLA Registration #RM.804628.000, Oregon – Assurance IQ, LLC, Mortgage Lending License #1912050. Pennsylvania - Mortgage Broker License #78592.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

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