Home > Reviews >  Credible.com: Review

Credible.com: Review

  4,918 Reviews on Trustpilot

Credible Snapshot

Credible.com is a mortgage marketplace that provides personalized mortgage rates from a variety of lenders. Rather than simply posting rough estimates or teaser rates, Credible offers a straightforward digital process from browsing to funding.


Credible Spotlight

Best For
Easy-to-follow mortgage comparisons

Marketplace or Direct Lender
Marketplace

Loan Types
Home Refinance, Home Purchase

Loan Features
Straightforward digital process, fee transparency

Repayment Terms
10, 15, 20, 25, 30 year, depending on the loan terms

Summary

Credible.com is a mortgage marketplace that has been built on the success of their personal loans, student loans and student loan refinancing marketplace. On those marketplaces, they’ve funded over $1.6 billion in loans.

Credible is integrated with credit bureaus and lenders, making it a piece of cake to compare real, pre-qualified rates from across the United States without negatively impacting your credit score.


Loan Types

As a licensed mortgage broker, Credible works with 6 wholesale lenders, 4 of which are in the top 10 U.S. mortgage lenders: Quicken Loans, Caliber Home Loans, United Wholesale, and LoanDepot. Credible’s lending partners offer a large variety of products, from adjustable-rate mortgages to conforming fixed-rate mortgages, and even jumbo loans.

Since it doesn’t work with mortgage brokers, retail banks aren’t competing for business on Credible’s marketplace. However, Credible works with lenders that offer impressive rates, making them a great option for a variety of consumers.


Mortgage Loan Rates & Terms

Since Credible.com is a marketplace working with many lenders, they offer access to a huge number of loans and loan terms. Terms aren’t actually set by Credible, but by the mortgage lenders on their marketplace.

However, Credible makes it easier for consumers to scan different options, comparing loans, offering complete transparency into fees, rates, terms, and other conditions.

Lenders within Credible’s marketplace offer a number of different repayment terms: conforming fixed-rate mortgages with 10, 15, 20, 25, and 30 year terms, ARM loans with 3/1, 5/1, 7/1, and 10/1 terms, jumbo loans with 15 and 30 year terms, and 5/1, 7/1, and 10/1 jumbo ARMs for qualified borrowers.


Credible Pros

  • Easily compare a variety of fees and rates from different lenders
  • Digital application is automated
  • Complete the whole process through Credible
  • Get rates from multiple lenders in under 3 minutes
  • No credit score impact with checking pre-qualified rates

Credible Cons

  • Not a ton of information available with customer support on specific lenders
  • Only available in 41 states

Credible Application Process

Credible.com has a quick online form that takes only 3 minutes to complete. Eligible borrowers will then view a dashboard with real rates, fees, terms from a number of lenders, thanks to their integration with credit bureaus and lenders.

Once you see an option you’re interested in, Credible will then take you through the rest of the application process. They’ll ask you questions that are relevant to you and your loan.

Credible automates the documentation collection process, including pay records, bank statements, and tax documents, making the entire process almost completely paperless.


Customer Support

Credible has loan officers standing by to assist potential customers while shopping for a mortgage. They offer support by phone, email, and live chat. It’s important to note that Credible won’t always be able to answer very specific questions about individual lenders, although they will be able to provide you with most answers.


Final Thoughts on Credible

So, should you use Credible.com to access a home mortgage loan?

Overall, Credible is an impressive marketplace to find a home loan. If you’re looking for a simple solution to cross-reference a number of loans from the top mortgage lenders in the United States, then Credible is one of the best options available.

It’s the first mortgage marketplace to offer both real rates from a variety of lenders as well as the ability to bring you all the way to closing using a digital process.

While there aren’t as many lenders on Credible.com as there are on some other rate comparison sites, Credible’s ability to show you prequalified rates and close on loans without getting lost in a mirage of advertisements is quite impressive.

Credible is a great choice for anyone looking to make the whole process of finding a loan easy. Rather than spending hours or days checking multiple lending sites, Credible puts most of the top lenders all on one website to compare side by side.


FAQ

How much does Credible.com cost to use?

Thankfully, you don’t have to pay anything to use Credible.com’s service. Using the service is completely free of charge. Credible’s partner lenders pay Credible a fee as a referral bonus, but this fee doesn’t impact the terms of a borrower's loan or the amount you pay to the lender.

How good does my credit score have to be to secure a loan through Credible’s site?

You can quickly see if you qualify for a loan by filling out Credible’s 3 minute pre-qualification form. It’s simple, quick, and free. You’ll be able to see almost instantly whether or not your credit score is good enough to pre-qualify for a loan from our partner lenders. Plus, checking these pre-qualified rates won’t impact your credit score.

If you have a poor credit history, or simply are limited in your history, you can add a co-signer with good credit to improve your chances of being able to pre-qualify for a loan. Credible.com uses a tool to enable you to check your real rates with a variety of co-signers so you can see which co-signer will get you the best rate and terms for your loan.

Credible Operations, Inc. NMLS No. 1681276, 320 Blackwell Street, Durham, NC 27701, 4500 Mercantile Plaza, Suite 300, Office 377, Ft. Worth, TX 76137, not available in all states www.nmlsconsumeraccess.org, www.credible.com/a/state-licenses

To check the rates and terms you qualify for, Credible or our partner lender(s) conduct a soft credit pull that will not affect your credit score. However, when you apply for credit, your full credit report from one or more consumer reporting agencies will be requested, which is considered a hard credit pull and will affect your credit.

Credible Customer Testimonials

Excellent   4,918 Reviews

trustpilot-stars

KDW

8 hours ago

trustpilot-stars

Ashton (based in Durham, NC)

Ashton (based in Durham, NC) helped me today with a complicated, confusing issue I was having that was preventing me from moving forward with a potential refinance of my student loans. He was so patient and kind. I really appreciated how he tackled the problem and worked so hard to find a solution. Thank you!


PATTY

12 hours ago

trustpilot-stars

Very happy with the end results

Very happy with the end results, I just feel that is was a much longer process than what I was expecting. I would say to be sure to know that it is a 3 - 4 week process from beginning to end. Great rate and great customer service.


BRENDAN

12 hours ago

trustpilot-stars

The application process can be a little…

The application process can be a little glitchy on the website. Luckily, customer service was there to help me finish in a timely manner.


AVID TRAVELER

30 November, 2021

trustpilot-stars

Very good service for customers seeking…

Very good service for customers seeking loan refinancing options at competitive rates.


JUE

30 November, 2021

trustpilot-stars

Provide excellent service.

Provide excellent service.


MELISSA KREPS

30 November, 2021

trustpilot-stars

Repeat customer

This is the second time I've used credible to refinance student loans. They provided us with many options and walked us through the process to get the best rate. I would highly recommend them to anyone looking to find finance options of any kind.


JEFF

29 November, 2021

trustpilot-stars

Credible is Great

Very helpful in what I was trying to accomplish. Great website, great company.


ROBERT DVORAK

29 November, 2021

trustpilot-stars

Easy and fast (~1 week) to find a…

Easy and fast (~1 week) to find a lender to refinance my student loans.


RILEY ALLEN

29 November, 2021

trustpilot-stars

Great streamline process

Great streamline process


DONALD WALLACE

29 November, 2021

trustpilot-stars

The process went quick and easy and…

The process went quick and easy and saved me money


MICHELLE CROSS

29 November, 2021

trustpilot-stars

The overall process was very easy.

The overall process was very easy.


K L

27 November, 2021

trustpilot-stars

Asking too much documents

Asking for too many documents. Tax return and everything, after you are "qualified." And the phone guy from the lender is quite rude. Turned down the offer.


HANK NIKITA

24 November, 2021

trustpilot-stars

Very fast and easy to work with and…

Very fast and easy to work with and trust worthy


DEMETRIUS BROWN

22 November, 2021

trustpilot-stars

Very good response.

Very good response.


DORIS MCDANIEL

22 November, 2021

trustpilot-stars

Such an easy process!

Such an easy process!


MAX E

22 November, 2021

trustpilot-stars

Easy process

The process was easy to follow. The rates displayed were about the same as that offered when I was first transferred over to the lending company. All my info was saved and readily available when I needed to get to the landing company again later. The final rate was a bit higher than that promoted by Credible by the time the lending company approved the loan.


LYNDA FRAZIER

22 November, 2021

trustpilot-stars

loved that everything was electronic

loved that everything was electronic, some instructions could have been clearer


BESI

21 November, 2021

trustpilot-stars

Great customer service, lower APR

Great support during the loan approval process and much lower APR than previous loan.


MICHEL MOREAU

20 November, 2021

trustpilot-stars

Refinancing student loans

The entire process from end to end was painless. We would highly recommend Credible


DIANE

20 November, 2021

trustpilot-stars

Simple!

Made refinancing SO simple!


STEWART FRAZIER

20 November, 2021

trustpilot-stars

Pretty simple company to work with

Pretty simple company to work with. Like how everything was electronic. Would have given 5 stars but some instructions were not very clear.


NIC

17 November, 2021

trustpilot-stars

Loan term/rate inconsistencies

The credible system did not align with the loan services I chose. The rate and term I selected and “continued” with on credible was not what the loan servicer had on their site. Because of credible showing me a different rate and term I chose a hard credit pull. After this, the loan servicer ended up helping me after 4 attempts at having credible help. Credible “transferred” me to no one, hung up on me, said they would call me back, and never found an answer. Thankfully the loan provider had good customer service where credible does not.


RAINER WOHLGEMUTH

17 November, 2021

trustpilot-stars

a bit cumbersome but the results were…

a bit cumbersome but the results were worth the effort.


ABBIE

16 November, 2021

trustpilot-stars

fast, easy. no brainer

fast, easy. Took very little time out of my day and will save a good amount of money.


WILLIM YOUNG

16 November, 2021

trustpilot-stars

Very easy to use and definitely allowed…

Very easy to use and definitely allowed me to compare companies and rates. Would highly recommend Credible for your student loan refinancing needs.


THOMAS PLETCHER

15 November, 2021

trustpilot-stars

terrible

terrible company


LUIS ESPINOZA

15 November, 2021

trustpilot-stars

Amazing customer service and overall…

Amazing customer service and overall journey.


KARLY

15 November, 2021

trustpilot-stars

One happy customer

I am so glad I went through Credible. They really simplified the refinancing process. It was so quick and convienent to only fill out one application! Before I had to go from one site to the next filling out the same information. Credible helped me lower my rate by .52% - which really makes a big impact on the total amount of interest I have to pay. On top of that, I went through Credible because of a referral and we both got a considerable bonus! I also spoke with their support over the phone and they were so kind and helpful. Would absolutely recommend Credible!


CUSTOMER

15 November, 2021

trustpilot-stars

You are the best!

You are the best!


CUSTOMER

15 November, 2021

trustpilot-stars

Easy student loan refinance

Easy student loan refinance, with good bonus offer


PATRICIA JONES

12 November, 2021

trustpilot-stars

5 star

5 star!!!!!!!


THERESA GLAUBITZ

11 November, 2021

trustpilot-stars

This was a quick and easy process

This was a quick and easy process. They are very helpful .


JOHN WETTLAUFER

10 November, 2021

trustpilot-stars

Easy Refinancing Process

Very helpful throughout the process of refinancing student loans. Easy to follow.


STEVE LORTS

09 November, 2021

trustpilot-stars

Credible made it easy to find the best…

Credible made it easy to find the best refinance offer for us.


EMILY

09 November, 2021

trustpilot-stars

Really easy customer service to work…

Really easy customer service to work with. Got a good rate and consolidated all my student loans into one place.


JEANINE

09 November, 2021

trustpilot-stars

The marketplace of loan products you…

The marketplace of loan products you provided is excellent. Although the application process required more documentation than normal, it was a smooth process.


WAYNE PEDLAR

09 November, 2021

trustpilot-stars

Easy to navigate website

Easy to navigate website; clearly presented loan options and associated costs


MH

09 November, 2021

trustpilot-stars

Very good experience and I would highly…

Very good experience and I would highly recommend.


KENDRICK FISCHER

09 November, 2021

trustpilot-stars

Good experience

Good experience. Many vendors to chose from.


MEG

09 November, 2021

trustpilot-stars

Easy to use and quick way to see…

Easy to use and quick way to see refinancing options!


COLE WALTERS

08 November, 2021

trustpilot-stars

Extremely helpful.

Extremely helpful.


TRAVIS S.

08 November, 2021

trustpilot-stars

Fast and easy

Fast and easy. A quick google search brought up there ad. Filled out the information and had a handful of quotes to pick from. I picked the one that suited my needs and signed.


GEORGINA SEPULVEDA

08 November, 2021

trustpilot-stars

Love the customer service and the help…

Love the customer service and the help I received


SAI

07 November, 2021

trustpilot-stars

The the entire process was easy and…

The the entire process was easy and quick! The customer service was great. They answered all my questions. I was listed an email and phone number for customer service that claimed it was 24X7 but no one was available in the weekends. That's my only complaint so far. Overall, it was an easy and an efficient experience!


MAI

07 November, 2021

trustpilot-stars

Easiest and MOST successful process for…

Easiest and MOST successful process for student loan refinance


NINA

07 November, 2021

trustpilot-stars

Great experience

Great experience. Got matched with the best rates I could find while shopping around.


ERIN DEARMAN

07 November, 2021

trustpilot-stars

Super easy

Super easy, would use them again!


NILSA C.

07 November, 2021

trustpilot-stars

Credible was a life saver

Credible was a life saver! I had attempted to consolidate my loans with my original lender and had no luck. Credible helped me find a different lender that is more suited to my financial needs in just a few clicks! I knew I qualified for much better rates and they helped me find them! They also offered an awesome bonus which came immediately after my loan closed. The process was smooth and relatively fast. I would recommend to anyone looking to take charge of their finances by consolidating their student debt.


ROBERT WEIR

06 November, 2021

trustpilot-stars

You could do better

Follow up on submitted paperwork was frustrating and confusing. Final rate was higher than the original promised rate. Took a month start to finish. Consider looking elsewhere


STEVEN SWARTZ

06 November, 2021

trustpilot-stars

Quick and easy to use

Quick and easy to use. Got the best rate in seconds. This is my second time using Credible. Always a pleasure.

1

2

3

4

5

Rate of 1.75%, Annual Percentage Rate (APR) of 1.75% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage based on Good Credit Score, Single Family House, Primary Residence, in the state of FL, with an anticipated mortgage balance of $540,000, property value of $1,000,000 and an estimated monthly payment of $3,413 as of 08/16/2021. Monthly payment does not include taxes or insurance. ID: 380108943

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in the following states: AZ, CA, CO, CT, FL, OH, OR, PA; See our current state licenses below and online here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

State broker licenses: Arizona - Mortgage Broker License: #1010424 4949 Pioneer Ln, Lakeside, AZ 85929. California – Licensed by the DBO under the California Residential Mortgage Lending Act #60DBO-115120. Colorado – Assurance IQ, LLC, 206-413-6771, Regulated by the Division of Real Estate, Mortgage Company Registration #1912050. Connecticut – Mortgage Broker License #MB-1912050. Florida - Mortgage Broker License #MBR3633, 920 5th Avenue, Suite 3600, Seattle, WA 98104. Ohio – RMLA Registration #RM.804628.000, Oregon – Assurance IQ, LLC, Mortgage Lending License #1912050. Pennsylvania - Mortgage Broker License #78592.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

This site is protected by reCAPTCHA and the Google  Privacy Policy and Terms of Service apply.