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Credible.com: Review

  4,966 Reviews on Trustpilot

Credible Snapshot

Credible.com is a mortgage marketplace that provides personalized mortgage rates from a variety of lenders. Rather than simply posting rough estimates or teaser rates, Credible offers a straightforward digital process from browsing to funding.


Credible Spotlight

Best For
Easy-to-follow mortgage comparisons

Marketplace or Direct Lender
Marketplace

Loan Types
Home Refinance, Home Purchase

Loan Features
Straightforward digital process, fee transparency

Repayment Terms
10, 15, 20, 25, 30 year, depending on the loan terms

Summary

Credible.com is a mortgage marketplace that has been built on the success of their personal loans, student loans and student loan refinancing marketplace. On those marketplaces, they’ve funded over $1.6 billion in loans.

Credible is integrated with credit bureaus and lenders, making it a piece of cake to compare real, pre-qualified rates from across the United States without negatively impacting your credit score.


Loan Types

As a licensed mortgage broker, Credible works with 6 wholesale lenders, 4 of which are in the top 10 U.S. mortgage lenders: Quicken Loans, Caliber Home Loans, United Wholesale, and LoanDepot. Credible’s lending partners offer a large variety of products, from adjustable-rate mortgages to conforming fixed-rate mortgages, and even jumbo loans.

Since it doesn’t work with mortgage brokers, retail banks aren’t competing for business on Credible’s marketplace. However, Credible works with lenders that offer impressive rates, making them a great option for a variety of consumers.


Mortgage Loan Rates & Terms

Since Credible.com is a marketplace working with many lenders, they offer access to a huge number of loans and loan terms. Terms aren’t actually set by Credible, but by the mortgage lenders on their marketplace.

However, Credible makes it easier for consumers to scan different options, comparing loans, offering complete transparency into fees, rates, terms, and other conditions.

Lenders within Credible’s marketplace offer a number of different repayment terms: conforming fixed-rate mortgages with 10, 15, 20, 25, and 30 year terms, ARM loans with 3/1, 5/1, 7/1, and 10/1 terms, jumbo loans with 15 and 30 year terms, and 5/1, 7/1, and 10/1 jumbo ARMs for qualified borrowers.


Credible Pros

  • Easily compare a variety of fees and rates from different lenders
  • Digital application is automated
  • Complete the whole process through Credible
  • Get rates from multiple lenders in under 3 minutes
  • No credit score impact with checking pre-qualified rates

Credible Cons

  • Not a ton of information available with customer support on specific lenders
  • Only available in 41 states

Credible Application Process

Credible.com has a quick online form that takes only 3 minutes to complete. Eligible borrowers will then view a dashboard with real rates, fees, terms from a number of lenders, thanks to their integration with credit bureaus and lenders.

Once you see an option you’re interested in, Credible will then take you through the rest of the application process. They’ll ask you questions that are relevant to you and your loan.

Credible automates the documentation collection process, including pay records, bank statements, and tax documents, making the entire process almost completely paperless.


Customer Support

Credible has loan officers standing by to assist potential customers while shopping for a mortgage. They offer support by phone, email, and live chat. It’s important to note that Credible won’t always be able to answer very specific questions about individual lenders, although they will be able to provide you with most answers.


Final Thoughts on Credible

So, should you use Credible.com to access a home mortgage loan?

Overall, Credible is an impressive marketplace to find a home loan. If you’re looking for a simple solution to cross-reference a number of loans from the top mortgage lenders in the United States, then Credible is one of the best options available.

It’s the first mortgage marketplace to offer both real rates from a variety of lenders as well as the ability to bring you all the way to closing using a digital process.

While there aren’t as many lenders on Credible.com as there are on some other rate comparison sites, Credible’s ability to show you prequalified rates and close on loans without getting lost in a mirage of advertisements is quite impressive.

Credible is a great choice for anyone looking to make the whole process of finding a loan easy. Rather than spending hours or days checking multiple lending sites, Credible puts most of the top lenders all on one website to compare side by side.


FAQ

How much does Credible.com cost to use?

Thankfully, you don’t have to pay anything to use Credible.com’s service. Using the service is completely free of charge. Credible’s partner lenders pay Credible a fee as a referral bonus, but this fee doesn’t impact the terms of a borrower's loan or the amount you pay to the lender.

How good does my credit score have to be to secure a loan through Credible’s site?

You can quickly see if you qualify for a loan by filling out Credible’s 3 minute pre-qualification form. It’s simple, quick, and free. You’ll be able to see almost instantly whether or not your credit score is good enough to pre-qualify for a loan from our partner lenders. Plus, checking these pre-qualified rates won’t impact your credit score.

If you have a poor credit history, or simply are limited in your history, you can add a co-signer with good credit to improve your chances of being able to pre-qualify for a loan. Credible.com uses a tool to enable you to check your real rates with a variety of co-signers so you can see which co-signer will get you the best rate and terms for your loan.

Credible Operations, Inc. NMLS No. 1681276, 320 Blackwell Street, Durham, NC 27701, 4500 Mercantile Plaza, Suite 300, Office 377, Ft. Worth, TX 76137, not available in all states www.nmlsconsumeraccess.org, www.credible.com/a/state-licenses

To check the rates and terms you qualify for, Credible or our partner lender(s) conduct a soft credit pull that will not affect your credit score. However, when you apply for credit, your full credit report from one or more consumer reporting agencies will be requested, which is considered a hard credit pull and will affect your credit.

Credible Customer Testimonials

Excellent   4,966 Reviews

trustpilot-stars

CHRISTINE THOMAS

15 hours ago

trustpilot-stars

Great resource to find options for…

Great resource to find options for student loans and refinancing student loans. Quick proves and easy to use website.


JOSEPH HINTON

15 hours ago

trustpilot-stars

Second time I've used Credible to…

Second time I've used Credible to refinance my student loan. It's extremely valuable to be able to compare lenders, payoff terms and rates. I highly recommend Credible.


JOSEPH

18 hours ago

trustpilot-stars

Great communication and efficient

Great communication and efficient


PATRICIA B

17 January, 2022

trustpilot-stars

quick and easy

quick and easy


NGAN TUNG

15 January, 2022

trustpilot-stars

Credible is very helpful for my parent…

Credible is very helpful for my parent plus loan refinancing. After you answer some questions about your information, you can find a lot of lenders with good interest rate if you have good credit history.


CHRISHEN

15 January, 2022

trustpilot-stars

Quick and easy way to refinance

Credible found me much lower rates and connected me with institutions within minutes. They made the refinancing process very easy.


ANONYMOUS

14 January, 2022

trustpilot-stars

Worst experience!!!

I had a terrible experience with credible. When I called, the person wasn’t the least bit helpful. I had an issue with them sending the loan money to the wrong school. If 2 schools have the same name maybe having the option of choosing the state might be good. Apparently this isn’t the first time this has happened. My daughter’s semester payment was late due to this and I started the process as soon as my daughter came home from her first semester ending. Maybe some notification would have been good since I didn’t get anything from them until 4 weeks later.


DERIK

13 January, 2022

trustpilot-stars

So simple!

If you are seeking help with managing your student loan debt Credible is definitely something you need to look into. So easy and smooth!


JARED J. WALLEN MD

12 January, 2022

trustpilot-stars

Inaccurate quotes, Horribly Inaccurate

Inaccurate quotes, horribly Inaccurate. Over a percentage point inaccurate. Inaccurate records as well. I never submitted any different information from the info that I submitted for an initial quote with Credible. When I was linked to the offer through a 3rd party company that they quoted me for it was a completely different rate.


NANETTE A-

08 January, 2022

trustpilot-stars

Easy process

Easy process, quick turnaround for student loans for my son.


RAY

06 January, 2022

trustpilot-stars

I am thankful for this company …

I am thankful that this company is helpful and efficient with my loan. Jessica has been extremely professional and makes me feel at ease.


GREG

05 January, 2022

trustpilot-stars

Wonderful people work with!

Wonderful people work with!


PATRICK LAWRENCE

05 January, 2022

trustpilot-stars

Good plat form is good but you are…

Good plat form is good but you are delaying to approve the loan.i have applied my loan more than a 4months i didnt get loan un till now.and how my emergency issue will be solved by this delaying?


ANGELA WALKER-WEGENER

04 January, 2022

trustpilot-stars

Every time I've had to connect…

Every time I've had to connect Credible, I have been pleasantly surprised with the level of customer service. They're knowledgeable and helpful and patient. Thank you!!!


TI

04 January, 2022

trustpilot-stars

Not a clean experience using this platform

The platform declines a co-signer that meets all criteria and then you have to manually call to delete your personal information (account) from their servers... Not customer-friendly


BALE SAYTHIDETH

03 January, 2022

trustpilot-stars

Request documents was confusing

Request documents was confusing. Keep sending the same Request.


JOAN DRUFFEL

03 January, 2022

trustpilot-stars

Grateful

This was a simple process. I have had my student loans hanging over my head for years with no end in sight. But thanks to Credible, I was able to cut my interest rate in half and know that the loan will be paid off by a specific date.


THE GIRL WHO WAS LOST

03 January, 2022

trustpilot-stars

Easy, breezy, beautiful refinance student loans

It was so easy to find a place to refinance my loans thanks to credible!!!!


JACKIE T

02 January, 2022

trustpilot-stars

I looked into refinancing my student…

I looked into refinancing my student loans through credible. I got a great interest rate and the process could not have been easier. After choosing from several options I finalized everything on their site and will be making my first payment next month. I highly recommend credible for your finance needs.


VICENTE JIMENEZ

02 January, 2022

trustpilot-stars

The refinance process of my student…

The refinance process of my student loan was quick and easy


BRANDON MOSS

31 December, 2021

trustpilot-stars

Either never get matched or worse I get…

Either never get matched or worse I get pre-qualified and do all the things I need just to be turned away. My credit is excellent.


BRIDGET

31 December, 2021

trustpilot-stars

The process was quick

The process was quick, easy and didn't result in a bunch of spam which was much appreciated. I got my student loans down 2 percentage points which is huge! Thanks!


FRAN

28 December, 2021

trustpilot-stars

Fast and easy

The loan process was fast and easy. Many terms to go over that will fit your financial needs


PAUL TUCKER

26 December, 2021

trustpilot-stars

Highly Recommend

Credible made refinancing my student loans unbelievably easy!


TOM FISHER

21 December, 2021

trustpilot-stars

Really Easy to use

was really easy to use and find the rates and apply with the 3rd party. got me the best interest rate and allowed for easy comparison. even referred a friend and hopefully I will get that bonus!


JEANIE H

21 December, 2021

trustpilot-stars

Quick and easy process

Quick and easy process. Thanks for doing the rate shopping for me!


CORY BIRD

20 December, 2021

trustpilot-stars

Quick and Easy.

Quick and Easy.


RACHEL ROMERO

18 December, 2021

trustpilot-stars

Very True service

They were very honest and when they said that they would help. They went to great lengths to do so. Thank you.


C. NELSON

18 December, 2021

trustpilot-stars

Highly recommend

Clear, concise and well designed credit underwriting process that is straightforward and overall user friendly and clear process with timely turnaround.


GLENDA SANDERS

17 December, 2021

trustpilot-stars

The whole process was quick and easy.

The whole process was quick and easy.


MT

14 December, 2021

trustpilot-stars

It was a good experience

It was a good experience. However, the App was glitchy resulting in calls to customer service 2-3 times. Couldn't establish a checking account on the App to secure .25% discount on interest rate. Used their website instead.


DOUG B

14 December, 2021

trustpilot-stars

Great service

I have used Credible for multiple college loans and the process has been quick and easy each time. The response is prompt and the advice accurate and professional. I will use them again.


REBECCA S

14 December, 2021

trustpilot-stars

Very easy and fast process

Very easy and fast process. Thank you


B BROWN

13 December, 2021

trustpilot-stars

Credible did an amazing job

Credible did an amazing job. I did it all on line without difficulty. Thanks again


PHENE NAME

12 December, 2021

trustpilot-stars

Your application asks the wrong…

Your application asks the wrong questions or sends it incorrectly to lenders. Your application asked where i went to college. Im the parent. I called to confirm you wanted my college information. You sent that information to the lender which caused multiple delays and addition forms to get the right information


ANNA KINGSLEY

08 December, 2021

trustpilot-stars

I have no complaints

I have no complaints


PAMELA KIRK

07 December, 2021

trustpilot-stars

Representatives were well informed

Representatives were well informed . Available at a lot of times Made it very easy


KAITLIN

07 December, 2021

trustpilot-stars

I have been trying to refinance my…

I have been trying to refinance my student loans into one reasonable payment for years now and Credible made it extremely easy. They provided me with my options and explained every step.


CONSTANCE MOORE

07 December, 2021

trustpilot-stars

Easy

Very easy to use


FRED WILLOUGHBY

07 December, 2021

trustpilot-stars

Very easy to apply

Very easy to apply. Much appreciated. Able to save $40,000 over the prior loan!


AMY

06 December, 2021

trustpilot-stars

Easy to use

Easy to use. Helped me go through the student loan refinance process while feeling confident I got the best deal.


MEGAN FISCUS

06 December, 2021

trustpilot-stars

Easiest way to refinance student loans…

Easiest way to refinance student loans since they all compare prices on one site and your not having to jump around from place to place. Hassle free experience and would recommend to anyone!


SBCOAST

06 December, 2021

trustpilot-stars

Efficient and timely

The entire process had been without major issues. I appreciate being able to contact Credible when problems arose and were connected promptly.


AUSTIN PETERS

06 December, 2021

trustpilot-stars

Your hours for phone service are…

Your hours for phone service are inconvenient for those of us on the east coast, but everything went great!


NATE

06 December, 2021

trustpilot-stars

Quick and Easy!

The process was very easy and smooth to complete. They were able to get me a great rate without a headache of tracking down loads of documents.


VALERIE K.

06 December, 2021

trustpilot-stars

Received my personal loan quickly and…

Received my personal loan quickly and easily, with no issues.


ROBERT A.

05 December, 2021

trustpilot-stars

Excellent experience!

It was a simple and quick process to refinance my student loan!


PAMELA RICHARDSON

05 December, 2021

trustpilot-stars

Very easy process.

Very easy process.


AMOS

04 December, 2021

trustpilot-stars

Quick and easy process to get a lower…

Quick and easy process to get a lower rate and be connected to lenders.


MIKE

04 December, 2021

trustpilot-stars

Super easy interface

Super easy interface; did it all from my desktop computer in minutes. Make sure to read the instructions in each email, as the individual loan agencies have various "gotchas" on setting up your account (Credible does a good job of trying to flag those).

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Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator. See our current state licenses below and online here. Assurance IQ is not acting in the capacity of a mortgage broker, loan originator, correspondent lender or lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

State broker licenses: Arizona - Mortgage Broker License: #1010424 4949 Pioneer Ln, Lakeside, AZ 85929. California – Licensed by the DBO under the California Residential Mortgage Lending Act #60DBO-115120. Colorado – Assurance IQ, LLC, 206-413-6771, Regulated by the Division of Real Estate, Mortgage Company Registration #1912050. Florida - Mortgage Broker License #MBR3633, 920 5th Avenue, Suite 3600, Seattle, WA 98104. Ohio – RMLA Registration #RM.804628.000, Oregon – Assurance IQ, LLC, Mortgage Lending License #1912050. Pennsylvania - Mortgage Broker License #78592.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

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