Home > Reviews >  Credible.com: Review

Credible.com: Review

  4,693 Reviews on Trustpilot

Credible Snapshot

Credible.com is a mortgage marketplace that provides personalized mortgage rates from a variety of lenders. Rather than simply posting rough estimates or teaser rates, Credible offers a straightforward digital process from browsing to funding.


Credible Spotlight

Best For
Easy-to-follow mortgage comparisons

Marketplace or Direct Lender
Marketplace

Loan Types
Home Refinance, Home Purchase

Loan Features
Straightforward digital process, fee transparency

Repayment Terms
10, 15, 20, 25, 30 year, depending on the loan terms

Summary

Credible.com is a mortgage marketplace that has been built on the success of their personal loans, student loans and student loan refinancing marketplace. On those marketplaces, they’ve funded over $1.6 billion in loans.

Credible is integrated with credit bureaus and lenders, making it a piece of cake to compare real, pre-qualified rates from across the United States without negatively impacting your credit score.


Loan Types

As a licensed mortgage broker, Credible works with 6 wholesale lenders, 4 of which are in the top 10 U.S. mortgage lenders: Quicken Loans, Caliber Home Loans, United Wholesale, and LoanDepot. Credible’s lending partners offer a large variety of products, from adjustable-rate mortgages to conforming fixed-rate mortgages, and even jumbo loans.

Since it doesn’t work with mortgage brokers, retail banks aren’t competing for business on Credible’s marketplace. However, Credible works with lenders that offer impressive rates, making them a great option for a variety of consumers.


Mortgage Loan Rates & Terms

Since Credible.com is a marketplace working with many lenders, they offer access to a huge number of loans and loan terms. Terms aren’t actually set by Credible, but by the mortgage lenders on their marketplace.

However, Credible makes it easier for consumers to scan different options, comparing loans, offering complete transparency into fees, rates, terms, and other conditions.

Lenders within Credible’s marketplace offer a number of different repayment terms: conforming fixed-rate mortgages with 10, 15, 20, 25, and 30 year terms, ARM loans with 3/1, 5/1, 7/1, and 10/1 terms, jumbo loans with 15 and 30 year terms, and 5/1, 7/1, and 10/1 jumbo ARMs for qualified borrowers.


Credible Pros

  • Easily compare a variety of fees and rates from different lenders
  • Digital application is automated
  • Complete the whole process through Credible
  • Get rates from multiple lenders in under 3 minutes
  • No credit score impact with checking pre-qualified rates

Credible Cons

  • Not a ton of information available with customer support on specific lenders
  • Only available in 41 states

Credible Application Process

Credible.com has a quick online form that takes only 3 minutes to complete. Eligible borrowers will then view a dashboard with real rates, fees, terms from a number of lenders, thanks to their integration with credit bureaus and lenders.

Once you see an option you’re interested in, Credible will then take you through the rest of the application process. They’ll ask you questions that are relevant to you and your loan.

Credible automates the documentation collection process, including pay records, bank statements, and tax documents, making the entire process almost completely paperless.


Customer Support

Credible has loan officers standing by to assist potential customers while shopping for a mortgage. They offer support by phone, email, and live chat. It’s important to note that Credible won’t always be able to answer very specific questions about individual lenders, although they will be able to provide you with most answers.


Final Thoughts on Credible

So, should you use Credible.com to access a home mortgage loan?

Overall, Credible is an impressive marketplace to find a home loan. If you’re looking for a simple solution to cross-reference a number of loans from the top mortgage lenders in the United States, then Credible is one of the best options available.

It’s the first mortgage marketplace to offer both real rates from a variety of lenders as well as the ability to bring you all the way to closing using a digital process.

While there aren’t as many lenders on Credible.com as there are on some other rate comparison sites, Credible’s ability to show you prequalified rates and close on loans without getting lost in a mirage of advertisements is quite impressive.

Credible is a great choice for anyone looking to make the whole process of finding a loan easy. Rather than spending hours or days checking multiple lending sites, Credible puts most of the top lenders all on one website to compare side by side.


FAQ

How much does Credible.com cost to use?

Thankfully, you don’t have to pay anything to use Credible.com’s service. Using the service is completely free of charge. Credible’s partner lenders pay Credible a fee as a referral bonus, but this fee doesn’t impact the terms of a borrower's loan or the amount you pay to the lender.

How good does my credit score have to be to secure a loan through Credible’s site?

You can quickly see if you qualify for a loan by filling out Credible’s 3 minute pre-qualification form. It’s simple, quick, and free. You’ll be able to see almost instantly whether or not your credit score is good enough to pre-qualify for a loan from our partner lenders. Plus, checking these pre-qualified rates won’t impact your credit score.

If you have a poor credit history, or simply are limited in your history, you can add a co-signer with good credit to improve your chances of being able to pre-qualify for a loan. Credible.com uses a tool to enable you to check your real rates with a variety of co-signers so you can see which co-signer will get you the best rate and terms for your loan.

Credible Operations, Inc. NMLS No. 1681276, 320 Blackwell Street, Durham, NC 27701, 4500 Mercantile Plaza, Suite 300, Office 377, Ft. Worth, TX 76137, not available in all states www.nmlsconsumeraccess.org, www.credible.com/a/state-licenses

To check the rates and terms you qualify for, Credible or our partner lender(s) conduct a soft credit pull that will not affect your credit score. However, when you apply for credit, your full credit report from one or more consumer reporting agencies will be requested, which is considered a hard credit pull and will affect your credit.

Credible Customer Testimonials

Excellent   4,693 Reviews

trustpilot-stars

T. RYDER

03 August, 2021

trustpilot-stars

The loan application was easy to…

The loan application was easy to complete. I received a response on my loan the very same day.


KEVIN P

03 August, 2021

trustpilot-stars

Easy peazy

Easy peazy, they said I had offers and I did, worked out great!


GERALD SYLVA

03 August, 2021

trustpilot-stars

This website is a scam

This website is a scam, you get per-qualified for a low rate and then takes you to actual site that often doubles the interest rate. Do not give your information. I also find it weird all these 5 star reviews mostly have only 1 review to there history, seems fishy!


NOT MICHAEL BUTLER

02 August, 2021

trustpilot-stars

Lack of Security of sensitive information

Posting a bad review because I'm not even the account holder. Have been receiving information for someone with a similar email address. Which I emailed credible to inform them of this, and that I was getting emails intended for somebody else. And they just ignored my email. Was pretty awesome being able to see sensitive information for someone else. Top notch security right here. If you're wondering how identity theft can happen this is a great place to start.


NAH

02 August, 2021

trustpilot-stars

Too many emails

I get emails too often from y’all and can’t unsubscribe soooooo I’m not very happy


SCOTT BUFFUM

01 August, 2021

trustpilot-stars

Fast and easy

Fast and easy. Got good rates and can start paying immediately.


GUY

01 August, 2021

trustpilot-stars

Very happy with the service

Very happy with the service. Easy to use, easy to view results different ways. We got our student loan using Credible's information.


YVONNE KAUFFMAN

31 July, 2021

trustpilot-stars

Wonderful service and fast!!

Wonderful service and fast!!


JOHN Q. PUBLIC

30 July, 2021

trustpilot-stars

They want to know EVERYTHING before you get anything. I am suspicious.

You have to give them all the info they want [and they want a lot!] before you get anywhere NEAR what you want to know. Bankrate.com has been easier to deal with. UPDATE: Got an automated reply telling me that lack of credit history resulted in no takers. [paraphrasing]. It occurs to me that my credit freeze on reports might have something to do with that, but they did not contact me to explain until long after, or tell me what to do to fix it in a timely manner. NOT THEIR JOB, I guess. My initial review stands: They want tons of your personal data, then when they hit a minor roadblock, they do nothing to deal with it. And I can only GUESS at what they do with what I gave them. NOT FAIR in my mind.


EMMANUEL K

29 July, 2021

trustpilot-stars

Easy well presented options Saved info…

Easy well presented options Saved info so no need to re present


HOLLY G, NJ

29 July, 2021

trustpilot-stars

Simple process and good Customer Service when contacted

The process was simple and straightforward. There should be better notification that there was an error when we first entered our info for the application. We didn't know there was an error until we called for status as we hadn't heard in a couple days. I thought I'd be on hold for 30-60min. It was about 4min. Very helpful and patient and KNOWLEDGEABLE person assisted. They walked me through all the steps (not many) and waited on the line while we made the corrections. I have been very happy! With multiple kids - this was my 6th year of applying for student loans and it was the Best experience by far. Website was straightforward after that first error. Write everything down as you provide it: email, new password, website. You will need it later most likely!!


US

29 July, 2021

trustpilot-stars

Easy to use and find great rates!

Easy to use and find great rates!


COURTNEY COOK

28 July, 2021

trustpilot-stars

Credible was easy to use and provided…

Credible was easy to use and provided multiple options for our loan!


EARL SMITH

27 July, 2021

trustpilot-stars

Had to complete process 2x.

We had to re-do all of our paperwork because schools are not listed with geographical locations. Since there are multiple universities with the same names, they need to be listed with city and state to avoid this.


BRYAN SUTTON

27 July, 2021

trustpilot-stars

Very thorough!

Very thorough!


LAUREN K

27 July, 2021

trustpilot-stars

I was offered a good selection of loans…

I was offered a good selection of loans with various rates and terms.


DINKLEBOO

26 July, 2021

trustpilot-stars

Very fast answers

Very fast answers. I thank you


ANGELA HINRICHS

26 July, 2021

trustpilot-stars

Very quick and helpful

Very quick and helpful! Would definitely recommend Credible!


JENNIE

26 July, 2021

trustpilot-stars

Very easy to use website and helpful…

Very easy to use website and helpful when you need to call to connect with anyone if there is a problem.


BRUCE

26 July, 2021

trustpilot-stars

Got exceptional rates on graduate loan…

Got exceptional rates on graduate loan refi's. Below 3%


MATTP

25 July, 2021

trustpilot-stars

Very easy to use

Very easy to use


MEGAN L

24 July, 2021

trustpilot-stars

Easy & straightforward, highly recommend!

Credible made it easy and straightforward to see which lender was best for us. All under one roof. I applied, sent in my documents and was approved quickly and at a good rate. Communication was great throughout process too. Would certainly use again and recommend highly. Thank you!


JAMES

23 July, 2021

trustpilot-stars

wonderfull to work with even for un…

wonderfull to work with even for un tech people


JOSEPH FONTAINE

21 July, 2021

trustpilot-stars

Awesome and fantastic love you Credible

Awesome and fantastic love you Credible


J RAINS

21 July, 2021

trustpilot-stars

Really easy sorta

Really easy. It said I was approved. Then days later it said I was declined. Then days later I had a bank asking for info to complete my loan. I wasn't sure if it was real or not so I ignored it because I thought I had been declined. Turns out it was real. Got my loan without much issue other than initial confusion.


JAMIE

20 July, 2021

trustpilot-stars

Credible made getting a student loan…

Credible made getting a student loan for my son quick and painless!! Customer service was great with quick responses and very helpful when I had a question.


MARYANN DOOLEY

19 July, 2021

trustpilot-stars

This was an easy and wonderful…

This was an easy and wonderful experience. We found the loan we wanted at an excellent payment and interest rate and from a reputable provider.


KS

19 July, 2021

trustpilot-stars

No Complaints

Using Credible was a breeze. Everything from the clean website design to the consistent email communication was great. I'd use Credible again if the need arises!


BRANDON JOHN

18 July, 2021

trustpilot-stars

great deal

Grear for my side its very helpful to me


DEER

17 July, 2021

trustpilot-stars

Services provided are expedious and…

Services provided are expedious and very user friendly. Even when I called for a question, it was answered quickly.


PA STUDENT

16 July, 2021

trustpilot-stars

You'll never get the referral bonus promised

Several times a week credible asks me to refer a friend and, in return, get a $500 bonus. I did as they asked, my friend completed the process. For over a month I have been given the run around about my bonus. Constant, just wait a little longer, it'll be there within 30 days, blah blah blah. We are well past the time frame and I am still being yanked around by this BS. I have wasted so much time following up on this and now I'm infuriated. Do not bother referring anyone to this group.


PARENTCOSIGNER

16 July, 2021

trustpilot-stars

Great place to Compare

The site is simple and easy to use. It compared all different types of student loans and I could toggle with the length of repayment and the types of repayment. Credible is my go to for student loan comparison.


COLE

15 July, 2021

trustpilot-stars

Great service

Great service


ISABELLA EZANIDIS

15 July, 2021

trustpilot-stars

Easy experience with lots of good info

Easy experience with lots of good info


MS

15 July, 2021

trustpilot-stars

Super Quick Process

This site was SO helpful. The whole process of finding the right refinance rate for me literally took minutes, and the response from credible and from a lender working with me was so fast! The entire process from start to finish took only a matter of days, and I'm so appreciative.


TARA

14 July, 2021

trustpilot-stars

Extremely helpful site to compare…

Extremely helpful site to compare student loans and make the process that much easier.


W. WHITE

13 July, 2021

trustpilot-stars

Very helpful for comparing rates!

Very helpful for comparing rates!


DAVID

13 July, 2021

trustpilot-stars

Easy refinance of my private student…

Easy refinance of my private student loans and I saved a buncha $$$!!! Can’t beat that…


CUSTOMER

13 July, 2021

trustpilot-stars

Great place to get pre-approved and…

Great place to get pre-approved and check rates without a hard credit check. Also, they are with you every step. I always go through Credible for student loans.


EDWARD DRISCOLL

13 July, 2021

trustpilot-stars

process was quick and staff helpful…

process was quick and staff helpful with questions but rates changed from those quoted. A few asterisks involved in the process . Beware


KYLE VAUGHAN

13 July, 2021

trustpilot-stars

This was a very simple process!

This was a very simple process and extremely easy to use! I would recommend this site for anyone looking for assistance in securing funding.


JASON

13 July, 2021

trustpilot-stars

Helped me get the best rate!

Credible was a great one stop shop to understand the different loan provider rates available. Customer service was super friendly and responsive. Highly recommend using credible for your refinancing needs.


SHANIKA HIBBERT

11 July, 2021

trustpilot-stars

At first I thought that Credible was…

At first I thought that Credible was the actual loan company but it’s not however it recommend loan companies to you one of mines was upstarts PenFed I try upstarts but wasn’t approved then I try PenFed and was approved for the amount that’s I wanted they send me a check and their interest rate is good 👍🏽 I am happy 😃 so thanks to Credible


KATRINA MC

11 July, 2021

trustpilot-stars

5 Stars

Applicable deals and real-life recommendations to increase your financial literacy and propel your way to FIRE.


DAVID PENNINGTON

10 July, 2021

trustpilot-stars

Credible was easy to use and found a…

Credible was easy to use and found a good rate. However, I refinanced my loan several weeks ago and I’m still waiting on my signing bonus. Overall happy, as long as they do eventually get it to me.


JANICE

10 July, 2021

trustpilot-stars

Easy Process

Intructions were straightforward and easy to follow. Phone support person friendly and clear. Overall process was easy.


BRETT B

09 July, 2021

trustpilot-stars

Made the school loan refinance process…

Made the school loan refinance process a total breeze. Wish I had done it sooner!


CLAYTON

09 July, 2021

trustpilot-stars

The process was easy!

The process was easy and the Credible team was accessible to answer several questions I had. Rates were great and I feel confident going into the fall semester knowing my student loan is good to go. A+ for service.


RICHARD TENGE

09 July, 2021

trustpilot-stars

Delivered as promised!

Delivered as promised!


LORI KENNEDY

09 July, 2021

trustpilot-stars

The process to apply was quick and…

The process to apply was quick and easy. I will use them again.

1

2

3

4

5

Rate of 1.75%, Annual Percentage Rate (APR) of 1.75% and $0 fees are for a 15 year fixed refinance loan available through Better Mortgage Corporation (NMLS#330511) based on Excellent Credit Score, Single Family Home, Primary Residence, in the state of OH, with an anticipated mortgage balance of $500,000, and property value of $850,000 as of 06/15/2021.

Assurance IQ, LLC (“Assurance IQ”), NMLS #1912050 (nmlsconsumeraccess.org) is a lead generator only and is not acting as a mortgage broker except in Florida and Colorado; see our current state licenses here. Assurance IQ is also not acting in the capacity of a mortgage loan originator, mortgage correspondent lender or mortgage lender. Information received will be shared with one or more third parties in connection with your residential mortgage loan inquiry. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

Zestimate data provided “as is” via the Zestimate API © Zillow, Inc., 2006-2021. Use is subject to Terms of Use.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

This site is protected by reCAPTCHA and the Google  Privacy Policy and Terms of Service apply.