Figure Mortgage: Review
1,048 Reviews on TrustpilotFigure Mortgage Snapshot
Figure is an online lender founded in 2018 in San Francisco, California.
Figure Mortgage is a direct lending company offering two unique products: Figure Mortgage Refinance and Figure Home Equity Line.
The company also offers student loan refinancing. The platform is powered by advanced technology to streamline the loan application process. The entire process is 100% online.
The company prides itself on quick pre-qualification and closing times through efficient technology.
Figure Mortgage Spotlight
Summary
Figure Mortgage is unique in that it has a speedy, completely digital online loan approval process. They’re also known for their dedication to transparency. Borrowers rave about their zero fee policy (besides the origination fee). Plus, they allow borrowers to make additional draws on loans.
In terms of refinancing, Figure allows customers to refinance their mortgage in order to grab hold of low interest rates. Plus, they can use these to cash-out, enabling them to refinance their home for better rates.
Loan Types
Figure offers a variety of loan types and loan features including:
- Approval within 5 minutes
- Funding in as little as 5 days
- HELOC and Mortgage Refinance Loans
- Eligibility on single-family residences and townhouses
Figure lets you borrow anywhere from $15,000 to $250,000 with a single origination fee. You can also get refinancing up to $500,000, although your maximum loan amount will vary based on your credit score and the value of your home.
With HELOC loans, Figure will get you the full value of your loan in a single lump sum once you’re approved for the loan (with the origination fee subtracted). Plus, once you’ve started paying off your loan, you’re able to make additional draws.
The additional draws can’t exceed 20% of your total loan amount. It must be at least $500 and made within 2-5 years of the loan term origination date.
Mortgage Loan Rates & Terms
Figure stands out from other mortgage lenders for their low fees. THey only charge a one time origination fee which can range from 0% to 4.99% of the initial amount drawn. There aren’t any other prepayment fees or hidden fees.
The fee structure is comparable to other lenders like Quicken Loans and Freedom Mortgage.
In terms of repayment, Figure Mortgage only offers fixed-rate loans. You can choose between terms of 5, 10, 15, or 30 year loans. They don’t offer variable rate loans.
Figure Mortgage Pros
- Fully transparent lender
- No prepayment fees
- Fast and completely digital application
- Excellent rating on TrustPilot
Figure Mortgage Cons
- Only available in 42 states (32 for refinancing)
- Making additional draws can only be down within 2-5 years
- Application process can be a bit confusing
- No variable rate loans
Figure Mortgage Application Process
Figure’s loan application and approval process can be done completely online. It generally takes about 5 minutes to complete the whole application. Plus, most applicants are pre-approved immediately. Then, it can take as little as five days to secure funding.
Here are the application steps:
1. Complete an initial online application for pre-qualification. You’ll be asked for your:
- Name, email, address, date of birth
- Address and type of property
- Purpose of your loan
- Household income (annual or monthly)
2. Figure will then run a soft-credit check
Your property value will be assessed using Figure’s advanced algorithm. You’ll then receive an email almost immediately to tell you if you’ve been pre-approved. They will also tell you how much you can borrow and estimated rates and terms.
3. Finish the full application process.
You’ll then be asked for:
- Valid photo ID
- Bank account information
- Proof of income
4. Then, you’ll need to attend an online video session with Figure’s unique eNotary service.
You’ll be asked identity-verifying questions to complete your loan contract.
5. Then you’ll receive your funds in your bank account a few days later.
Customer Support
Figure offers a number of support options for borrowers and prospective borrowers.
You can get in touch with their support team by email at help@figure.com or loans@figure.com.
You can also access their Notary service and telephone support Monday to Saturday from 6 AM to 6 PM PT.
Final Thoughts on Figure Mortgage
So, should you use Figure Mortgage to access a home mortgage loan?
Overall, Figure is set apart for its fast, and completely digital online approval process. They’re also known for their customer support and dedication to transparency.
Since they charge zero fees (apart from a potential origination fee), it’s one of the best options for those looking to get an affordable mortgage loan.
While they offer a number of loans and features, they don’t offer variable rate mortgages, which is a downside for some.
However, they do offer great refinancing loans with low interest rates. This makes Figure a great option for those looking to refinance their mortgage. It’s also a great option for homeowners who want to access their equity as cash in a lump sum to pay for a large purchase, renovation, or even college fees.
FAQ
Figure Customer Testimonials
Excellent 1,048 Reviews
LAURIE KUHR - CUSTOMER
11 hours ago
Very happy with my entire experience
Very happy with my entire experience. Easy, efficient, and FAST!
SERGIO CERVANTES
17 January, 2021
DECLINED FOR CREDIT TWICE
this is a lender that after sending me a pre-approval code for credit few times and applying for credit twice, I have been declined twice, my credit score is excellent with no missed payments in as long as eight straight years if I could give them 0 stars that's what they will get from me. Also in order to get the low interest rate they offer in the pre-approval code customer has to pay 4.99% closing cost fees wich should be illegal, bc it's a HELOC not a refinance, local banks offer HELOC's for $300.00 clossing costs, absolutely RIDICULOUS on figure.com side. PS 2 days later figure.com not happy with my review called me to make treats on myself. What kind of company is this? Do they really believe they are the only financing company in the USA..wrong, they are #90 out of 170 financing institutions, they get hurt for a bad rating we the consumers get hurt by hard pull on credit reports also. And they got 2 on me in 45 days, this figure.com team sucks. Sergio O Cervantes
HOME REMODELING LOAN
16 January, 2021
Great Experience!!
Great customer service - streamline process - funds in a hurry. Not one complaint about the way our loan was handled. Highly recommended!!
MRAE
16 January, 2021
After carefully checking out reviews…
After carefully checking out reviews and finally deciding on submitting my application, it took literally less than 30 seconds to be denied. Reasons stated were my property could not be verified and too much revolving credit. I wasn't able to put in an amount I was looking to borrow nor the payback time. My house is totally paid off and has been for 2 years and I have decent income. I wanted to borrow the money to pay off credit cards hospital bills etc. I see that will not be happening with Figure. Time to figure something else out. Thank you for your time.
PRAB
15 January, 2021
Super Five star hybrid heloc
Super Five star. The process is simple and fast. Valuation model needs improvement with current information from counties and also giving accurate property value estimates. That’s a very important improvement which needs to happen. Other than that, it was a hassle free hybrid heloc.
STEVE WARDEN
14 January, 2021
I own two houses on opposite ends of…
I own two houses on opposite ends of the state. Because your computer cannot communicate with the county tax assessors in Oregon I get denied because you cannot determine property value. Unfortunate that I will not be able to take advantage of your 2.49% interest rate after you've bombarded my mailbox with these fantastic offers that beat even my credit union.
KEVIN PARKIN
14 January, 2021
Excellent experience
Excellent experience! Smooth transition and super friendly, helpful people! I never imagined that it would be so easy! - Great rates! - Easy application - Super nice people Thanks again!
LOUIS BRUMBAUGH
13 January, 2021
I am very pleased with the entire…
I am very pleased with the entire process of opening a home equity loan through Figure. They made it simple and quick. I highly recommend using them for your financial needs.
STEVE TEICHGRAEBER
12 January, 2021
Fantastic
Wow. Easiest loan I have ever taken out. The reviews are real. If you don't want to waste time, try out Figure. It took less than 20 minutes start to finish to provide everything they needed. Competitive rates on top of the quick service makes this a no-brainer. Go Figure.
ANITA LONG
09 January, 2021
Great experience
Great experience! They are very intelligent and efficient in the entire process. Clean and diligent and wonderful experience.
JACQUES DELVOYE
08 January, 2021
Ridiculous
Ridiculous, you have me fill all info, and then tell me you don't lend on condos... Congratulations !
LUIS
07 January, 2021
THE BEST OF THE BEST "FIGURE"
Hello, everything positive that is commented on FIGURE is pure reality, in my case everything flowed perfectly, I can't complain about anything, they fulfilled everything they say step by step, so I recommend FIGURE 100%, a lot thanks.
HEATHER
06 January, 2021
Can't Go Wrong With Figure
I've gotta say, opening up a HELOC with Figure was so fast and easy! Everything can be done online quickly and efficiently and if you need help or have questions, the Figure representatives are awesome! Every time I called they were super helpful, friendly and knowledgable. The application process is quick and easy (can seriously be done in less than an hour) and the online notary service took less than 5 minutes. 5 days later, the money was transferred into my account and in 2 days it was cleared for use. If you're looking for low rates and an easy way to take equity out of your home, quickly - you definitely have to check out and choose Figure!
MICHELLE FOGLESONG WILSON
06 January, 2021
Most streamlined mortgage loan EVER
I have been in the real estate and mortgage industry for over 30 years and HANDS DOWN the process of getting an equity line on our home was the most streamlined transaction I’ve ever done. I am beyond impressed and will confidently refer everyone I can!
DANIEL GARCIA
05 January, 2021
Love it.the process is very easy.
Love it.the process is very easy.
MARIE BUNGARD
05 January, 2021
So far
So far, so good. Would like to suggest that the person doing the notary work have a more professional-looking background.
RAMON AVINA
05 January, 2021
Very easy process
Very easy process
AGNES ZIGBUO-RAYNES
05 January, 2021
The process of doing our equity line of…
The process of doing our equity line of credit was "FLAWLESS" from start to finish. I am so happy we got to do this with no drama and all on line. A Raynes
THOMAS BRANDT
05 January, 2021
I was leery at first
I was leery at first, but these people were very helpful and guided us through the whole process and we had our money within 5 business days. Highly pleased with the whole process!
PRADEEP BM
02 January, 2021
Figure Lending LLC is amazingly great
Figure Lending LLC is amazingly great! I am 53, and taking loan from Figure was my first experience of 100% paperless processing. I did not have to upload even my pay stub or Tax Returns; everything was done real time using the websites of the source, such as ADP for income verification, bank website for verifying assets, etc. I highly recommend Figure Lending LLC. Thanks!!!
CUSTOMER
30 December, 2020
Everyone was helpful & nice.
Everyone was helpful & nice.
CARMEN
29 December, 2020
My Experience
Customer Service Representatives were very helpful throughout the loan documents process.First time doing a online loan it was very easy. Representatives answered all my questions, it was a great experience for me dealing with this company. I highly recommend this company.
WILLIAM ARNOLD
29 December, 2020
Thank you for preapproving
Thank you for preapproving. Some of the online things that had to done was a challenge. But everyone was very helpful to get it done. Thank you so much.
DONADO MANUEL
28 December, 2020
Figure is the industry leading HELOC provider! Period.
Figure has been awesome! I have heard and seen horror stories from length to close to being bearded as a cattle. I can tell you for a fact the front side of figure is impeccable and industry leading from the swiftness to the world class customer service when I reached out (on 3 occasions) for questions or what’s next. At this rate they are moving I will have applied signed closing docs and received HELOC funds in 15 days!!!! BTW....that’s during a Pandemic AND the Christmas Holiday season 2020!!! What in the world?!?!?!?! It’s freaking awesome is what it is! I am a proud Figure customer and I will sing from the mountain top to say it! I am hear to stay. Thanks for all your help and streamlined process!
R&B HOBBY SHOP
28 December, 2020
Figure is a Quick easy process
Figure is a Quick easy process. They take the stress and aggravation out of the loan process. Our transaction took less than 1 week. The agents and chat team our awesome. I recommend figure to anyone who is interested in a home equity loan.
LEE ROBBINS ALLEN
26 December, 2020
Very easy & smooth transaction
Very easy & smooth transaction. Started a HELOC on 12/15, closed it on 12/17 & it funded on 12/22. Start to finished in a week. I couldn't be happier. Would definitely recommend this option to anyone. The rate was higher than I would have liked, but the payments are doable. And there's no prepayment penalty.
TIM BROWN
25 December, 2020
Great experience from start to finish. Someone was always there to help
Great experience from start to finish
DONNA STOECKERT
25 December, 2020
Fantastic experience from start to…
Fantastic experience from start to finish. I would highly recommend. Thank you for your help.
THERESE WILSON
24 December, 2020
Amazing
Amazing! Why can't every lending experience be like this!
TERRY CARR
23 December, 2020
Smooth and quick process
Very quick and secure process from initial application to final e-notary phase. Live phone support extremely helpful, professional, and customer service oriented.
SCOTT
22 December, 2020
Friendly service but unnecessary delays…
Friendly service but unnecessary delays in the process. I expected to jump through hoops, however, so this was a typical money lender experience.
ANGELA SKELTON
22 December, 2020
Taylor was awesome and very helpful
Taylor was awesome and very helpful. My husband and I both had him as our enotary and made the process very simple.
TAMMY DEROSIER
19 December, 2020
Truly amazing
Truly amazing, I applied late on Saturday night. Finished in a few minutes. call on Monday to check status. Because after I applied message said they were sending info for e notary. They just needed a photo of ID. I had sent scan copy. Sent the photo and done with the e notary Monday afternoon. Funds there on Friday. It is exactly what they say. Job well done team. I only had 2 phone calls. I called once and they called once and I was done. I was skeptical too at first about linking bank info and so on. My whole experience was 5 stars. I definitely would recommend Figure.
OKEECHOBEE ARMY'S SURPLUS LLC
19 December, 2020
This is the fastest and easiest loan I…
This is the fastest and easiest loan I have ever gotten, the process is simple and easy to understand, every person that I have talked to has been very professional and polite Thank you Figure
ROYA KHODAIE
17 December, 2020
Wonderful company to work with.
Wonderful company to work with.
WHITNEY WOLLERT
17 December, 2020
Figure is first rate!
I have used Figure in the past and am very pleased with their business. They are professional, polite and helpful. I recently spoke with Taylor on the phone and he addressed all of my concerns and requests, efficiently and expeditiously. Pleasure doing business with these folks!
DOROTHY PIEPER
16 December, 2020
Mike &the notary were very…
Mike &the notary were very helpful....made the process very easy for me!
LISA
15 December, 2020
Application and processing is super…
Application and processing is super slick! Agents were very response. Even with a slight deed complication from start to finish my loan was improved in 3 days.
JP ALLEN
11 December, 2020
Fast simple easy
Fast simple easy. Thank you.
JOE GALLIEN
11 December, 2020
Figure Loans is fast and friendly
Figure Loans is fast, friendly, courteous and understanding. If you have the equity and means to pay the loan it's a nice walk in the park. Just make sure that you have all of your information handy.
MICHAEL LYNCH
10 December, 2020
Hands down changing how lending is…
Hands down changing how lending is handled. These folks will pioneer the next generation of lending.
LAURIE KUHR - CUSTOMER
09 December, 2020
Quick and easy process!
My home equity line of credit application was easy and went extremely smooth and quick. When I had questions, it was so easy to do the online chat feature. There was one time I needed to talk to someone in person, and my questions were answered quickly and everything was explained very well by a friendly and efficient agent. I am very pleased with the whole process!
E G
09 December, 2020
Found figure online
Found figure online. Superb service super helpful. Got a HELOC processed in a few hours. Amazing system to verify income. Would recommend to everyone I know.
BRUCE
09 December, 2020
A big high five to the Figure team
I was totally happy with the service, the follow up, every team member was well informed and always willing to research , answer my questions I am very very pleased with my financing with Figure
KEN JOHNSON
08 December, 2020
Figure has done what the said they…
Figure has done what the said they would do. They made the process simple and allowed us to consolidate payments and save $$. I would recommend them and use their services again.
SARA JANE MEISNER
08 December, 2020
Exceptional Customer Service
I spoke with Taylor in customer service yesterday. I unfortunately had a problem with my automatic monthly payment for Dec. Taylor was so courteous & helpful. He helped me through the process of paying my Dec. payment & reinstated my automatic payment with my checking account. I'm truly grateful when I receive exceptional customer service. Thanks Taylor.
PETER
04 December, 2020
Complete was of time. Last minute rate hike
I selected Figure to do a refinance after reviewing some information online that said they were a top10 company. The process seemed easy enough being mostly digital. However, other than the initial information request the rest of the process was awful. Every time I would get to the end where I would be able to lock my rate, it would come back that underwriting needed to review. Send in more information and wait. And then again more information and wait. Every couple of days the interest rate would move by up to half a percent. I spent a little time on the phone and found they wanted a copy of a document that required me to request in writing to get or give them permission to obtain, so I gave them permission to obtain it to expedite the process. Then underwriting comes back wanting more paperwork......the same thing I have already submitted. Even the person I spoke to was befuddled as to why they would ask for the same thing again. After a month of dragging their feet, they claim they had to increase my rate as they didn't run my credit until the last minute and that the soft score and hard score (using two different calculatory methods) weren't good enough to warrant the numbers they provided me. But if I was willing to pay an additional $4000+ in points I could get that rate. An utter and complete waste of time. And when I sent an unhappy email, the reply was sorry we'll forward this to the complaint department......as if I didn't know that was the trash can. I'd leave negative stars if possible.
RICHARD COX
04 December, 2020
Techno challenged
I am 66 years old not real techno savee. I have had many loans of one kind or another. The loan with figure was without a doubt the fastest and easiest loan ever. The people where kind knowledgeable and always prompt. I will not only say that I will recommend figure but I have recommended figure. Home run you knocked outa the park
MIKE MOORE
03 December, 2020
Competent, knowledgeable and friendly agents!
Throughout the application process, we have been impressed with the friendliness of your agents, their competence and product knowledge, and the speed of the loan process. I would like to mention one team member, Kyle in Bozeman, MT., who successfully walked me through linking my IRS account to Figure for income verification. This was after two (or three) failed attempts on my own to link the accounts. Also, we want to recognize the notaries, Leine and Anthony, who likewise gave us fantastic service, and also Audrey, who I just spoke to!
BRIAN B
03 December, 2020
Figure seems dishonest from the start
Simply requesting their "boilerplate" disclosures docs is a no go. Instead, they first want to drain your identity info into their marketing database and run a credit inquiry. I imagine they sell your info out the backdoor, whether you qualify or not. Info requests are instead pushed to customer service cogs, allowing responses to be disjointed and blurring accountability. How convenient. They quickly become dismissive and rude if you insist on things. I would approach them with all the trust of poker sharks inviting you to a "friendly" game. I suggest looking deep in the reviews here, I found some gems. Also be sure to check out their Glassdoor reviews, there's rust under the hood, "Leadership is unengaged, HR unable to support employees in a meaningful way, does not staff appropriately to volume, 'if you don't like it then leave' mentality, employee feedback dismissed, leadership in operations dismissive. Terminations are not communicated to the supervisors of the teams" — gee how did I not have to guess this! Ok, I can't be all negative, so I will add that their glossy website interface is useful when negotiating with their competitors.
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