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Figure Mortgage: Review

  1,081 Reviews on Trustpilot

Figure Mortgage Snapshot

Figure is an online lender founded in 2018 in San Francisco, California.

Figure Mortgage is a direct lending company offering two unique products: Figure Mortgage Refinance and Figure Home Equity Line.

The company also offers student loan refinancing. The platform is powered by advanced technology to streamline the loan application process. The entire process is 100% online.

The company prides itself on quick pre-qualification and closing times through efficient technology.


Figure Mortgage Spotlight

Best For
Anyone wanting to renovate or make a large purchase

Marketplace or Direct Lender
Direct lender

Loan Types
Home Refinance, Home Purchase

Loan Features
Home Equity, jumbo, HELOC

Repayment Terms
5, 10, 15, 30 years (varies by loan type)

Summary

Figure Mortgage is unique in that it has a speedy, completely digital online loan approval process. They’re also known for their dedication to transparency. Borrowers rave about their zero fee policy (besides the origination fee). Plus, they allow borrowers to make additional draws on loans.

In terms of refinancing, Figure allows customers to refinance their mortgage in order to grab hold of low interest rates. Plus, they can use these to cash-out, enabling them to refinance their home for better rates.


Loan Types

Figure offers a variety of loan types and loan features including:

  • Approval within 5 minutes
  • Funding in as little as 5 days
  • HELOC and Mortgage Refinance Loans
  • Eligibility on single-family residences and townhouses

Figure lets you borrow anywhere from $15,000 to $250,000 with a single origination fee. You can also get refinancing up to $500,000, although your maximum loan amount will vary based on your credit score and the value of your home.

With HELOC loans, Figure will get you the full value of your loan in a single lump sum once you’re approved for the loan (with the origination fee subtracted). Plus, once you’ve started paying off your loan, you’re able to make additional draws.

The additional draws can’t exceed 20% of your total loan amount. It must be at least $500 and made within 2-5 years of the loan term origination date.


Mortgage Loan Rates & Terms

Figure stands out from other mortgage lenders for their low fees. THey only charge a one time origination fee which can range from 0% to 4.99% of the initial amount drawn. There aren’t any other prepayment fees or hidden fees.

The fee structure is comparable to other lenders like Quicken Loans and Freedom Mortgage.

In terms of repayment, Figure Mortgage only offers fixed-rate loans. You can choose between terms of 5, 10, 15, or 30 year loans. They don’t offer variable rate loans.


Figure Mortgage Pros

  • Fully transparent lender
  • No prepayment fees
  • Fast and completely digital application
  • Excellent rating on TrustPilot

Figure Mortgage Cons

  • Only available in 42 states (32 for refinancing)
  • Making additional draws can only be down within 2-5 years
  • Application process can be a bit confusing
  • No variable rate loans

Figure Mortgage Application Process

Figure’s loan application and approval process can be done completely online. It generally takes about 5 minutes to complete the whole application. Plus, most applicants are pre-approved immediately. Then, it can take as little as five days to secure funding.

Here are the application steps:

1. Complete an initial online application for pre-qualification. You’ll be asked for your:

  • Name, email, address, date of birth
  • Address and type of property
  • Purpose of your loan
  • Household income (annual or monthly)

2. Figure will then run a soft-credit check

Your property value will be assessed using Figure’s advanced algorithm. You’ll then receive an email almost immediately to tell you if you’ve been pre-approved. They will also tell you how much you can borrow and estimated rates and terms.

3. Finish the full application process.

You’ll then be asked for:

  • Valid photo ID
  • Bank account information
  • Proof of income

4. Then, you’ll need to attend an online video session with Figure’s unique eNotary service.

You’ll be asked identity-verifying questions to complete your loan contract.

5. Then you’ll receive your funds in your bank account a few days later.


Customer Support

Figure offers a number of support options for borrowers and prospective borrowers.

You can get in touch with their support team by email at help@figure.com or loans@figure.com.

You can also access their Notary service and telephone support Monday to Saturday from 6 AM to 6 PM PT.


Final Thoughts on Figure Mortgage

So, should you use Figure Mortgage to access a home mortgage loan?

Overall, Figure is set apart for its fast, and completely digital online approval process. They’re also known for their customer support and dedication to transparency.

Since they charge zero fees (apart from a potential origination fee), it’s one of the best options for those looking to get an affordable mortgage loan.

While they offer a number of loans and features, they don’t offer variable rate mortgages, which is a downside for some.

However, they do offer great refinancing loans with low interest rates. This makes Figure a great option for those looking to refinance their mortgage. It’s also a great option for homeowners who want to access their equity as cash in a lump sum to pay for a large purchase, renovation, or even college fees.


FAQ

How does Figure offer pre-qualifications so quickly?
Figure Mortgages uses advanced algorithms to assess borrowers’ applications quickly and accurately.
How can you check your APR rates?
After completing a short form, including your personal information, property details, and email address, Figure will send you a custom APR.
How high does your credit rating need to be to secure a loan with Figure?
Figure has a minimum credit score requirement of 640. However, the higher your credit rating is, the more you can borrow. Plus, you’ll likely be offered much better terms the higher your score is.

Figure Customer Testimonials

Excellent   1,081 Reviews

trustpilot-stars

NATURAL LAW

14 hours ago

trustpilot-stars

I had a HELOC with this company and…

I had a HELOC with this company and after the loan was paid in full they did not close the account. Apparently there was a fee that needed to be paid to the county to close the account, however they never informed me. Totally unacceptable.


BRYAN SALDARINI

17 hours ago

trustpilot-stars

The process couldn't be any simpler

The process couldn't be any simpler. I have use them twice over the past few months and it has been a great experience! Highly recommend!!!!


ROBERT HENRY

24 February, 2021

trustpilot-stars

Wow! So easy

Every step of the process was so easy, so very quick. When i had an issue which was on my end they called and spent the time to right my mistake. So professional so friendly. I have already recommended your services to others and plan on using the student loan service when it resumes. Thanks again


JFLORES

23 February, 2021

trustpilot-stars

WOW-Highly recommended

This process was seem less! From start to finish, it was one of the easiest applications I have ever done. Coming from the mortgage industry, I was impressed with the online application and ease of completing. My application took maybe a week to complete including funding! Wow! There was great follow-up and any time I called in with questions, each individual was very courteous and knowledgeable. I highly recommend Figure for your HELOC needs!


LISA MCNEW

23 February, 2021

trustpilot-stars

Highly recommend

My husband and I are very pleased with our experience with Figure. The process from beginning to end was seamless. Within a week of filling out the application we received our money directly deposited in our account. We did contact them several times within that time frame with questions we had. Everyone we talked to were extremely helpful and nice and went out of their way to answer all of our questions. We are still a little in awe how fast it all came together. We highly recommend Figure!


LISA

19 February, 2021

trustpilot-stars

Top Notch service from start to finish!

Not only was the online process the easiest, most streamline and professional experience I’ve ever had with a lending institution, and not only was each representative extremely professional and genuinely kind, but I received my funds electronically within 5 days and at a low 3% fixed rate! I have already begun sharing my experience with family and friends and will continue telling everyone I know to run, not walk to Figure if looking to refinance, take out a HELOC or personal loan. I only wish I knew about Figure when recently refinancing my mortgage. However, you can guarantee that when I’m ready to refinance again, I will absolutely do so through Figure! And... if they had options for full banking such as opening a checking account, I would do that through them as well! All I can say is, thank you Figure for an incredibly positive experience in allowing me a fresh start by taking control of my finances!


JULIE YOUNG

18 February, 2021

trustpilot-stars

Choosing a HELOC was a much better…

Choosing a HELOC was a much better option for me at this time than a cash-out refinance. Everything was done virtually and the support team at Figure was available by phone or email when I needed them. Everyone was knowledgeable, courteous, and friendly. The time from submitting my application to receipt of funds was under 3 weeks and likely would have been sooner if I had taken longer on a couple of things they needed.


MARY HORN

17 February, 2021

trustpilot-stars

Truly great, would be five stars, except.....

Website very easy to navigate. Personnel extremely professional, excellent response times, always followed up to make sure we were still engaged and taking care of our end of the process. Would be five stars, except for difficult verification process, and the time from application to funding took much longer than represented in the marketing materials. Overall, truly great, free of stress and anxiety, better than any banking transaction we have previously experienced.


WILLIAM TELLEZ

17 February, 2021

trustpilot-stars

Andrew

Andrew, was a true professional He was very patient and explain thing very clear. Thank you very much Andrew for you help with the (income verification part of my application)


BOB

16 February, 2021

trustpilot-stars

you saved our house

you saved our house. our home insurance was threatening to cancel our insurance if we didn't paint the house. with your generous offer we were able to complete our painting and save our insurance. Thanks a million, well 20 thousand but a million to us.


MARTY SARNER

16 February, 2021

trustpilot-stars

I agree that the process they perform…

I agree that the process they perform is very good. I was put into a very bad financial position. it was basically my fault. I didnt pay attention to everything that was listed for the terms. Please read everything before you sign. They are good people to deal with. I just wish they could of help us. Because of the way things were worded, I thought I had a good deal. For me disaster. Even my lawyer could not help . I need the help i have asked for. Meaning that the monthly payment as indicated not doubled. I am 78 years old and need the payment and rate reduced. No one at Figure cared Barbara


EPL

15 February, 2021

trustpilot-stars

Figure is a top-notch company.

Definitely a top-notch company. Figure knows its business, they make securing financing a clean and clear process from start to finish.


NATALIE MIDDLETON

13 February, 2021

trustpilot-stars

To whom it may concern

Thanks for your help. Everything was done so well. The agent who handled my loan was so efficient, knowledgeable and pleasant. I would reccomend Figure to anyone in need of an equity loan. Natalie Middleton


RAOUL BURON

11 February, 2021

trustpilot-stars

The entire process was extremely…

The entire process was extremely organized and well done. We completed the application and were approved for our Home Equity Loan within hours. Customer Service was excellent. Every time I called to ask a question I spoke to a knowledgeable person who helped me to resolve any and all issues or answer any questions immediately. Couldn't say enough good things about how quickly and smoothly the process went, even during COVID!!


EVONNE WEARING

11 February, 2021

trustpilot-stars

Very helpful and friendly

Very helpful and friendly


JODI MURPHY

10 February, 2021

trustpilot-stars

Best experience EVER!

My experience with Figure has been AMAZING! We’ve had many mortgages over the years and this by far has been the easiest process (we are getting a HELOC loan). I would encourage those who are on the fence to apply, you will not regret your decision! If all goes as scheduled, we will have applied, received approval and funding in less than a week. All the associates I’ve spoken with have been very helpful and kind. Without a shadow of a doubt, I’d recommend Figure to anyone I know!


DEBORAH F

10 February, 2021

trustpilot-stars

So far everything about this process…

So far everything about this process has been exceptionally easy with the help of three of the associates. I had expressed my problems with another mortgage company that had left me wary. If all goes as expected, I will be pleasantly surprised I will definitely attest to the professionalism and kindness expressed to me


DEBORAH

09 February, 2021

trustpilot-stars

Just finance my entire mortgage!

Really simple process and after having my account for over a year, with the sale of my loan a couple times, the entire process has been seamless and I've not had one issue. My only wish is that they would refinance my main mortgage and HELOC so I could eliminate the traditional bank altogether.


JULIANN PAVLOVCIC

07 February, 2021

trustpilot-stars

Figure’s HELOC loan process was flawless!

Figure’s HELOC loan process was seamless and flawless throughout. I am so pleased with every aspect of working with the company!


LISA MCNAMEE

05 February, 2021

trustpilot-stars

Without question, this was THE BEST!

Without question, this was THE BEST customer service experience I have encountered in a very long time! The loan process was quick and simple, and the Customer Service Representatives were cheerful, friendly and extremely knowledgeable. Thank you for being an industry leader!


AGNES STOKES

03 February, 2021

trustpilot-stars

All is good

All is good! Easy to navigate on the account and customer service is excellent.


PATRICK HOLDEN

03 February, 2021

trustpilot-stars

Easy

Easy, fast and everyone I spoke with was very positive, knowledgeable and helpful.


CARLOS DECOUTO

03 February, 2021

trustpilot-stars

Simply the best

Simply the best! Where were you all this time? If I could take back all the money I made for all the other lenders, banks and creditors, I would put them all into this company. Smooth, Painless, courteous, friendly, respectful, professional, and most of all makes you feel like part of their family. I’m totally content. I highly recommend. Thank you for being there when I needed you most. Also for the 100 dollar Amazon coupon & T-shirt. I will proudly wear it and spread the word.


DAVID C

02 February, 2021

trustpilot-stars

Pleasantly surprised with the process

I applied online with Figure after receiving a preapproved offer through mail and was pleasantly surprised how fast the process was from application to funding of the HELOC. The application process guided you through available loan amounts and associated interest rates. I selected the biggest discount possible which includes auto pay from my checking account and joining a credit union (which I’ll use for a new savings account). The online application process also provides four options of income verification and I chose the fastest method which was to link your checking account and allow them access to review deposits and balances. This is no different then providing bank statements and paystubs, except my income was verified within minutes and no additional inquiries through my employer were required (direct deposits matched my stated income). After completion of the application and electronically signing documents, an online video session was completed with a notary the same afternoon. I showed my ID using the laptop camera then reviewed and electronically signed the final loan documents. They state funding can occur in as little as 5 business days. My loan amount was direct deposited into my checking account in only 4 business days. Your experience may vary if you select alternate income verification or if e-notary is not allowed in your state and closing must be done in person.


LH

31 January, 2021

trustpilot-stars

Quick & Easy

The experience was straightforward, quick and easy. I love a company that says what they do, and then does what they say!!


CRYSTAL ZELLER

31 January, 2021

trustpilot-stars

Our process of applying for

Our process of applying for, getting approved, and receiving our home equity line of credit was so easy and so fast. Literally 5 days. Whenever I had a question someone was available on the phone right away with out long wait times on hold.


WILLIAM CARMAN

30 January, 2021

trustpilot-stars

Funding was fast everything was done…

Funding was fast everything was done online even the notary very good experience


MARK MILLER

30 January, 2021

trustpilot-stars

We bought a piece of property but did…

We bought a piece of property but did not want to go through the refi process, as we are soon selling our home. I will be honest, I had my doubts when reading about Figures fast and easy funding process. Well here we are, one week later, and have just funded. Everything was so easy, from the documents required, the online process, they even send the notary to you. Highly recommend!


ALEX MORENO

29 January, 2021

trustpilot-stars

FIGURE turned a bad experience around!

I recently had an horrendous experience trying to initially get a home refinanced, then after that failure, to secure a HELOC. I was amazed and appalled that the 2 previous companies didn't ask me basic questions such as LTV and Debt to ratio income... I ended up losing $1,100! A week later I actually got an ad from Amazon saying "do an application with FIGURE"...so I started my application around 9am and by the end of the day I had already been approved. Even with a few glitches in my application, each time I called the professional reps helped me out. It was a pleasant and efficient experience- but the real surprise was I received y funds just 6 days later!!!!!!!!!!!!!!! Wow. I was amazed. Thank you all at FIGURE. And to potential clients out there- stay away from traditional mortgage brokers who just want to inflate closing costs. Give FIGURE a shot. ALex M


JIM

29 January, 2021

trustpilot-stars

Excellent to deal with very fast…

Excellent to deal with very fast deposit time only took a week from start to finish every loan should be this easy


FRED GRUNEWALD

26 January, 2021

trustpilot-stars

It was so easy and customer support was…

It was so easy and customer support was the best I have ever experienced.


JET

26 January, 2021

trustpilot-stars

Easy process

Easy process. Online application was easy to fill out. The staff were ready to answer any questions I had. Finally, the deposit to my bank account did not take long at all.


G.S.

22 January, 2021

trustpilot-stars

Mortgage Refi

I refinanced my mortgage through Figure. Beyond a weird hiccup involving my specific account not showing my dashboard correctly and as a result some e-sign stuff getting wonky -- which got escalated to Engineering and resolved -- I was really satisfied with the whole process. Worth noting my existing mortgage was with Wells Fargo. I reached out to them + First Republic (I'm in California), and here's what happened with those two: 1) The rep at Wells said "I've never heard of that company and they're lying to you about your rate." Then proceeded to try to sell me a different type of mortgage than I requested a quote on. 2) I never heard back from First Republic, after reaching out to them multiple times. Figure's Support folks were super patient with my many, many questions about the refi process and everything else, too.


ANDREW HRINDA

21 January, 2021

trustpilot-stars

Very helpful people

Very helpful people. They made the process so easy and were so knowledgeable it took the pain out of it. The charges were very fair compared to the other loan companies I've dealt with (and I've dealt with quite a few), I can and will recommend. Figure to my friends that seek financing. I'd also add I am an old guy and they were very considerate with my lack of computer skills Lol.


LAURIE KUHR - CUSTOMER

19 January, 2021

trustpilot-stars

Very happy with my entire experience

Very happy with my entire experience. Easy, efficient, and FAST!


SERGIO CERVANTES

17 January, 2021

trustpilot-stars

DECLINED FOR CREDIT TWICE

this is a lender that after sending me a pre-approval code for credit few times and applying for credit twice, I have been declined twice, my credit score is excellent with no missed payments in as long as eight straight years if I could give them 0 stars that's what they will get from me. Also in order to get the low interest rate they offer in the pre-approval code customer has to pay 4.99% closing cost fees wich should be illegal, bc it's a HELOC not a refinance, local banks offer HELOC's for $300.00 clossing costs, absolutely RIDICULOUS on figure.com side. PS 2 days later figure.com not happy with my review called me to make treats on myself. What kind of company is this? Do they really believe they are the only financing company in the USA..wrong, they are #90 out of 170 financing institutions, they get hurt for a bad rating we the consumers get hurt by hard pull on credit reports also. And they got 2 on me in 45 days, this figure.com team sucks. My credit line vs income? I'm using 8% of my credit CLTV? I was applying for 70% of my home value including your high closing costs of 4.99%. ass%*-+/. Sergio O Cervantes


HOME REMODELING LOAN

16 January, 2021

trustpilot-stars

Great Experience!!

Great customer service - streamline process - funds in a hurry. Not one complaint about the way our loan was handled. Highly recommended!!


PRAB

15 January, 2021

trustpilot-stars

Super Five star hybrid heloc

Super Five star. The process is simple and fast. Valuation model needs improvement with current information from counties and also giving accurate property value estimates. That’s a very important improvement which needs to happen. Other than that, it was a hassle free hybrid heloc.


STEVE WARDEN

14 January, 2021

trustpilot-stars

I own two houses on opposite ends of…

I own two houses on opposite ends of the state. Because your computer cannot communicate with the county tax assessors in Oregon I get denied because you cannot determine property value. Unfortunate that I will not be able to take advantage of your 2.49% interest rate after you've bombarded my mailbox with these fantastic offers that beat even my credit union.


KEVIN PARKIN

14 January, 2021

trustpilot-stars

Excellent experience

Excellent experience! Smooth transition and super friendly, helpful people! I never imagined that it would be so easy! - Great rates! - Easy application - Super nice people Thanks again!


LOUIS BRUMBAUGH

13 January, 2021

trustpilot-stars

I am very pleased with the entire…

I am very pleased with the entire process of opening a home equity loan through Figure. They made it simple and quick. I highly recommend using them for your financial needs.


STEVE TEICHGRAEBER

12 January, 2021

trustpilot-stars

Fantastic

Wow. Easiest loan I have ever taken out. The reviews are real. If you don't want to waste time, try out Figure. It took less than 20 minutes start to finish to provide everything they needed. Competitive rates on top of the quick service makes this a no-brainer. Go Figure.


ANITA LONG

09 January, 2021

trustpilot-stars

Great experience

Great experience! They are very intelligent and efficient in the entire process. Clean and diligent and wonderful experience.


JACQUES DELVOYE

08 January, 2021

trustpilot-stars

Ridiculous

Ridiculous, you have me fill all info, and then tell me you don't lend on condos... Congratulations !


LUIS

07 January, 2021

trustpilot-stars

THE BEST OF THE BEST "FIGURE"

Hello, everything positive that is commented on FIGURE is pure reality, in my case everything flowed perfectly, I can't complain about anything, they fulfilled everything they say step by step, so I recommend FIGURE 100%, a lot thanks.


HEATHER

06 January, 2021

trustpilot-stars

Can't Go Wrong With Figure

I've gotta say, opening up a HELOC with Figure was so fast and easy! Everything can be done online quickly and efficiently and if you need help or have questions, the Figure representatives are awesome! Every time I called they were super helpful, friendly and knowledgable. The application process is quick and easy (can seriously be done in less than an hour) and the online notary service took less than 5 minutes. 5 days later, the money was transferred into my account and in 2 days it was cleared for use. If you're looking for low rates and an easy way to take equity out of your home, quickly - you definitely have to check out and choose Figure!


MICHELLE FOGLESONG WILSON

06 January, 2021

trustpilot-stars

Most streamlined mortgage loan EVER

I have been in the real estate and mortgage industry for over 30 years and HANDS DOWN the process of getting an equity line on our home was the most streamlined transaction I’ve ever done. I am beyond impressed and will confidently refer everyone I can!


DANIEL GARCIA

05 January, 2021

trustpilot-stars

Love it.the process is very easy.

Love it.the process is very easy.


MARIE BUNGARD

05 January, 2021

trustpilot-stars

So far

So far, so good. Would like to suggest that the person doing the notary work have a more professional-looking background.


RAMON AVINA

05 January, 2021

trustpilot-stars

Very easy process

Very easy process

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Assurance (NMLS #1912050) is not a lender. The lenders determine whether you will be approved and the rate you will be offered. There is no guarantee that you will be approved for credit or that you will qualify for the advertised rates, fees or terms shown. The lenders’ credit decisions may vary based upon your loan request, your particular financial situation and other criteria determined by the lenders. All rates, fees and terms are not guaranteed and may change.

Annual Percentage Rate (APR) calculation and fees are as of 2021-02-26 based on information previously provided by you, the customer, including refinance period, credit score, state, mortgage balance, and property value.

The offers that appear on this site are from third party advertisers from which the operator of this site receives compensation. This compensation determines which offers appear on this site and the order in which they appear. The order is determined at our own discretion and should not be considered an endorsement of any specific offer. We strive to provide a wide array of offers, but the offers shown do not represent all financial services companies or products. The information and vendors which appear on this site are subject to change at any time.

The operator of this website, Assurance IQ, LLC, is a wholly owned subsidiary of Prudential Financial, Inc.

Rate of 1.875%, Annual Percentage Rate (APR) of 1.928% and $1295 fees are for a 15 year fixed refinance loan available through Farmers Bank & Trust (NMLS#613839) based on Excellent Credit Score, Townhouse, Primary Residence, in the state of TX, with an anticipated mortgage balance of $490,000, and property value of $600,000 as of 12/04/2020.

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