SoFi: Personal Loans Review

  2,501 Reviews on Trustpilot

SoFi Snapshot

SoFi is a direct lending company founded by four Stanford Graduate School students in 2011. Offering a fresh approach to lending, the alternative lending platform was created to offer a service that could help university students pay back their student loans without having to go through a bank or other traditional means.

SoFi has been committed to their mission to help college students pay back student loans and have even expanded their services. To date, SoFi has extended over $7 billion in loans to customers. The company offers advanced lending technology and also provides money management solutions, alternative loans, and life insurance.


SoFi Spotlight

Best For
Recent college or university graduates and young professionals

Marketplace or Direct Lender
Direct lender

Loan Types
Multi-purpose personal loans

Loan APR
5.99% to 18.28%

Repayment Terms
24 to 84 months

Summary

SoFi offers very low interest rates to their customers and are dedicated to customer education, making it one of the best choices on the market for young borrowers.

Not only do they offer lower interest rates, but they also offer longer terms than most lenders. As a direct lender, SoFi offers terms from 2 years all the way to 7 years to help college graduates with lower monthly payments as they get their feet off the ground while starting their careers.


Loan Types

While SoFi is known for its great personal loan offers, it offers prospective borrowers several options, including mortgages, mortgages refinancing, student loan refinancing, and parent loans.

Plus, SoFi is committed to help those seeking loans develop financial independence and help them make responsible financial decisions through various educational resources.


Personal Loan Rates & Terms

SoFi has 2 different offers when it comes to securing a personal loan: variable or fixed interest rates.

Their interest rates may change depending on how you decide to pay out your loan. For instance, if you choose to do automatic payments, SoFi can offer you better interest rates. Plus, there aren’t any fees on any of their personal loans.

SoFi’s loans are mainly aimed at recent graduates and young professionals. Their loans amounts are available in terms of anywhere from 2 to 7 years, making them one of the most flexible lenders.

While many personal loan providers only issue fixed loans, SoFi lets you choose your term and your amount.


SoFi Pros

  • No fees
  • Flexible loan terms
  • Unemployment protection (loan payments freeze in case of job loss)
  • Long terms (84 months)
  • Little or no credit history to get approved

SoFi Cons

  • You need good credit to apply (680+)
  • Application takes longer than competitors
  • Approval process takes longer than competitors

SoFi Application Process

Since SoFi’s qualification process is a bit more in-depth, they don’t have the quickest application process compared to other lenders in the industry. However, this has its advantages.

Eligibility for a loan depends on a few factors, including your income, expenses, career experience, and financial history.

While the application process takes longer, SoFi is committed to helping young people get their feet off the ground, even if they have little or no credit history.

To apply, you start by creating a SoFi account. Then, you’ll fill out some basic information which takes a few minutes.

In order to apply, you need to:

  • Be 18 years or older
  • Be a permanent resident or US citizen
  • Be employed, or have an offer to start a job within 3 months of your application
  • Have a minimum credit score of 680

SoFi’s loans range from anywhere between $5,000 and $100,000, although you’ll need a higher credit score to qualify for a high loan.


Customer Support

As they’re committed to helping young people get their feet off the ground, SoFi offers great customer service and financial education resources.

They have a full FAQ section which can answer many basic questions about the loan process. Plus, they offer a ton of articles to learn more.

For even more help, you can contact them through email or phone throughout the week (during normal business hours).


Final Thoughts on SoFi

So, should you use SoFi to access a personal loan?

If you’re a young professional or a recent graduate, then you’ll want to consider SoFi. They’ve set themselves apart in the lending industry as a direct lender by providing transparent financial services.

Despite their longer application and approval process, they’re one of the best direct lenders available, particularly for college students and young adults looking to secure a loan.

Whether you’re wanting to pay off your student loan or make a large purchase, SoFi offers great flexibility in loan terms while keeping interest rates low.


FAQ

What can you use a SoFi loan for?

You can use a SoFi loan for a variety of reasons. While borrowing between $5,000 to $100,000, you can use the loan for personal, household, or family expenses. However, you can’t use the loan for higher education, starting a business, investments, bridge financing, real estate, or buying securities.

What fees does SoFi charge?

SoFi doesn’t charge any fees for origination, prepayment, or closing. Plus, they don’t charge any late fees!

SoFi Customer Testimonials

Average   2,501 Reviews

trustpilot-stars

NICK K

02 August, 2021

trustpilot-stars

They are doing so well and I have seen…

They are doing so well and I have seen so much progress over time. They have new partnerships and have pushed their rank up into the top spots in Fintech. Loving the app and loving the support they have been so helpful.


WILLIAM KOENIG

17 July, 2021

trustpilot-stars

Where are the warm and fuzzies?

I'd love to know how i sent a request for a different routing number, because several different companies have rejected the one showing on my account, i believe they are looking for the one from the bank that you took over. Anyway i requested help and instead of help i got a flyer for how great direct deposit is. Was that a joke? Also i keep receiving email after email about the $20 just for checking my rate on a loan. I did it like three times now and have never received it. Most recently you take $51.00 put in my account in good faith because i challenged a crypto exchange that clearly did not provide the services promised, it couldn't get any clearer, i paid for $50 worth of crypto, the website froze up and i never received the crypto, i mean how much clearer could you get? Now my account is negative. The icing on the cake? The method i used to bring my account up to good standing a mobile check (because they're an online bank how else can I deposit a check) and they hold it for 7-10 business days, like I'm some scab off the street. Jeez Sofi you know how to make a guy feel all warm and fuzzy. Maybe it's a good thing that i haven't changed over my direct deposit. This is turning out to be an unreliable bank. In fact depending on what you show me for proof of taking my money, and responses on the rest of my concerns i may be closing this account.


CARLOS MIAMI

13 July, 2021

trustpilot-stars

SOFI a good loan platform but no longer a friendly trained staffm but only

I have had several personal loans and always on time or paid early. SOFI has grown alot and they no longer provide rhe personal service and only approves loans if ypu have a high score, they have lost the one on one client relationstip they once had with their clients. They do have an excellent platform but only high scoring clientele.


FALL

09 July, 2021

trustpilot-stars

5+ months to rollover IRA and still not done.

Seems like the company has no idea how to rollover. Our attempt to rollover IRA is now 5+ months and we don't even get 'sorry' for their screw up. They kept blaming their clearing house for failure on the transfer but looks like this is not the company to trust your money with. Stay away from IRA deposits because there's no guarantee when you'll get your money back or transferred.


CAS PABLOADO

26 June, 2021

trustpilot-stars

Great company

Good and reliable company.


EFRAIN

23 June, 2021

trustpilot-stars

Sofi is Wonderful

I Love sofi ! Much much and much better than Robinhood. Sofi has a lot of futures and feels much safer than you know who. The only thing I ask from Sofi is that if you guys can have automated daily recurring investing possible because weekly prices drop or rise and when I work I can’t always be on my phone. So having it invest daily alone would help me. Overall Best Investing App there is and I love Sofi !!


LYNN WEISMAN

13 June, 2021

trustpilot-stars

SoFi.com=Nightmare!

I would give zero stars if I could. Customer service is terrible. I had an employee supposedly handling a financial matter. The person I was dealing with at SoFi stopped responding. It took me about a week to reach anyone else at SoFi and I was told the person I dealt with was on vacation. My account and my money were left dangling for a total of 3 weeks, without my having an access to it after what was supposed to be an easy transfer from another financial institution. Email is rarely available with SoFi--only phone or chat, with very limited hours and very long waits (I guess they don't actually want to assist anyone). What a mess! AVOID SoFi.com!! Use a trusted brokerage like TD Ameritrade.


MICHAEL FLETCHER

11 June, 2021

trustpilot-stars

SoFi apparently a scam

Recently signed on with SoFi through a promotion where the prize was up to $100 in investment. Well, I signed up and ‘bam’ won $100! I put it toward a stock then completed my registration. I thought it was odd I wasn’t asked to upload copy of ID as I have done on my other investment sites. The next day, an email saying my identity could not be verified and to try registering again (so that’s what happens to $100 winners) I called SoFi customer ‘no-service’ and was told by what sounded like a bored slacker teenager that ‘yeah, like, your identity couldn’t be verified and try again later’ I replied, yes, that’s what the email said...verbatim, so I’m calling to, like, see how to verify my identity? I won a $100 and it’s be nice to have that working In an investment account,. Long story short, after two more times of reading the email back to me, Napoleon Dynamite finally said the $100 was null and void but he’d refer to a manager and then hung up...of course no call from manager or email follow up So if you ‘win’ $100 from SoFi as part of a promotional deal, don’t get too excited. I currently have two other online investment accounts that I’ve had no problems with and who were able to ‘verify’ my identity without any issue. SoFi seems to me to be like the shady used car lot that advertises too good to be true deals just to get you on the lot. Well, they got my info so I’m sure I’ve already been sold to numerous spammmers and advertisers, I can’t believe I fell for the SoFi Scam!


JESSE MAXWELL

05 June, 2021

trustpilot-stars

Honest Company. They don't always have the best rate

They don't always have the best rate, but they are very honest about the rates they quote. We have two student loan accounts and a mortgage through SoFi because they were the all-around best offer. Other products did not make the cut, but they did not try to mislead us.


LEIGH PHILLIPS

27 May, 2021

trustpilot-stars

Zero Stars!

Update! Sofi really is trash. For the second time Sofi denied my application, but this time because “terms could not be offered”. Whatever the hell that means. Earnest, on the other hand, approved my student loan refinance AT A BETTER RATE than Sofi was offering. Trash! (Start of OG review-> Really, Sofi should be getting 0 stars. This is seriously insane. I applied to refinance my student loans and was denied because they "Could not verify my Identity". You see, I was the victim of identity theft a few years ago, so I do have a freeze on my credit which I had temporarily lifted for the credit check. I was told that although they were able to pull my credit (836!) there was not a phone number on my Experian. I needed to contact them to have a phone number added and reapply (BTW, Experian also gets 0 stars.) I did that after many attempts to actually getting to a person and added a fraud alert layer on top of my freeze that had my phone number. Fast forward to the last few days of hell. They are still saying that because Experian doesn't have my phone number (which they do) there is nothing they can do without it. This is insane. It's not even a real loan where I get money and then pay it back. I want you to give money to this other company so that I can lower my interest rate ffs!!!! Do you really think an Identity Thief is going to go through the trouble to fake being me so that I save money on existing student loans??? Sofi and Experian have revictimized me all over again.


JON

08 May, 2021

trustpilot-stars

Account is blocked

Account is blocked. No idea why. Have bee trying to reach customer support or fraud dept as instructed. 3 days of attempting. No human to contact only leave voice mail for call back. 3 days no callback despite multiple calls. Sunnary: customer support is noteworthy for there being no customer support. It is impractical to have an account at a place where you cannot reach either customers support or even the fraud department


AV

27 April, 2021

trustpilot-stars

Physicians beware

I am afraid I had quite the awful experience with this lender and I would encourage physicians and independent contractors to steer clear. As an attending physician I get paid several different ways but primarily my income is through a 1099 as an independent contractor. I recently purchased a new house and decided to refinance my student loans at the same time, since I would have all my up-to-date financial paperwork at my fingertips anyways. Unfortunately, after starting the application process my rate was significantly increased because my income could not be “verified.” SoFi clearly thinks I can repay the loan, since they still offered me one, I just do not qualify for normal rates. This is despite producing two years worth of tax returns (2019 and 2020) supporting my income and a signed letter from our office manager with my stated guaranteed income. After going back and forth with customer service for 13 days I was finally put in contact with an account specialist. They informed me that the only way I would qualify for their initial offer was if I could produce two years worth of End Of Year paystubs (the W2 was not sufficient). So, if you are a physician/independent contractor you will not qualify for their advertised rates unless you can also produce End Of Year paystubs, even if you have over 2 years worth of tax returns confirming you income. If you don’t happen to have End Of Year paystubs do not even bother checking your rate, it won’t be honored anyways. The real salt in the wound was being approved for the mortgage (which is twice the amount of the student loan I am refinancing) with the same documentation and half the hassle. If you have ever purchased a house, think back on your mortgage application. Remember the frustration and headache? Now double it and you have an idea of what dealing with SoFi has been like. If you are a physician/independent I would strongly recommend looking elsewhere. I know that is what I will be telling the medical students and residents that rotate through my clerkship when they ask about student loan refinancing.


MINNIE JONES

21 April, 2021

trustpilot-stars

Wow what a waste of time

Wow what a waste of time, they pre-approved me with no problem, got all my information, made me fill out all this extra paperwork and then denied the loan anyway. I have extremely good credit, I wouldn’t waste my time dealing with them. Empty promises


ERIC GRAHAM

21 April, 2021

trustpilot-stars

Tried signing up for investing and…

Tried signing up for investing and their identity verification system can't verify me. That's fine. Robinhood had no issue with my identity, nor did Square Cash, which also offers stock options. Thank you very much for the wasted time! You get this review in return. Cheers :)


ANDY

26 February, 2021

trustpilot-stars

Account opening takes ages

Applied for an account almost two weeks ago in Hong Kong which hasn’t been open yet. It says at the beginning of the process that it can take a few business days, but I had no idea it would take SO long. They also requested a minimum deposit of 10,000HKD, which I have no idea when I’ll see the sign of. Sounds like a total scam!! In the meantime I managed to open accounts with two other brokers... If I managed to get this account finally open I’ll take my money out and close it immediately. What a lack of respect and waste of time.


JUAN PABLO CORDOVA

23 February, 2021

trustpilot-stars

Stay away from this app

Stay away from this app, they made me lost almost 3000 usd by their “system problems”, hope you guys see this before download this app


RAQUEL C

13 February, 2021

trustpilot-stars

Rejected me because of the Patriot act

Rejected me because of the Patriot act? Racist I have been to peaceful BLM protest and signed some petitions


MARVELOUS MARV

05 February, 2021

trustpilot-stars

Amateur Hour

I applied for a refi and it was a disaster. The staff was a game of musical chairs.They didn't know much. They pre-approved me, took $500 for an appraisal and then the fun began. It was like dealing with fools. I gave up trying to educate them, went to my credit union and funded a month later. Stay away from these amateurs.


ANKIT TAKYAR

19 January, 2021

trustpilot-stars

SoFi negative customer service.

Spoke to an account specialist today regarding my loan refinance. Asked to speak to manager was told by account specialist that it would not be allowed. Asked why? Told because I have answered your questions and queries. I let her know that I still wanna speak to manager to explain my point of view. Then she began to speak loudly telling me no she could not let me. Who does this? I came off working in ICU and did not wanna be treated negatively. Would recommend laurel road for refinancing your loan, this is to all my resident medical docs out there. Honestly those guys were more receptive and offered better promotions. Also when asked to speak with manager they did patch me through.


TARO

18 January, 2021

trustpilot-stars

It was my first time to apply to Sofi…

It was my first time to apply to Sofi and gotta say the experience was bad. After filling out all the information about yourself, they will start contacting you for more info one by one. This took months! I had a credit over 800 and don’t understand why they need to take that long to process. The loan amount was only about 12k. Save yourself time by applying personal loan to companies that actually looks at your credit score.


ADAM

21 December, 2020

trustpilot-stars

Good but always out to gain your money

They are great if you simply want to pay your loans and have straight forward options. If you need anything complicated, please do not use them. Also remember if you need to pay off your loan (and the mail is late), they will make sure to collect all interest on the loans if the payoff check is late. They will not backdate to the payoff date.


KATIE S

24 November, 2020

trustpilot-stars

I have been a SOFI customer for years, but no more

I have been a SOFI customer for years and had always received great service when refinancing my law school loans and using their investment platform. That all came to a screeching halt when I went to get a mortgage. I went through the application process providing all of the documentation needed to approve my loan. I have nearly perfect credit, a high salary career, and plenty of money saved for a down payment so the process was super quick.....at first. Once I decided to put an offer in on a house, I was forced to interact with Alice Tirrell who was my assigned loan officer. She repeatedly issued preapproval information and discussed my home purchase without ever mentioning that fact that a) apparently she had never actually moved my application forward for underwriting; b) because she had failed to do her job, SOFI would need additional time to underwrite the loan and appraise the house. Once I finally was under contract on my home and reached out to finish the process, she straight up told me that she couldn't help and I should go elsewhere. Apparently there was not enough time between my contract and closing dates since she had dropped the ball earlier and not processed everything that needed processed. I, understandably, was irritated because I had already provided all of my documentation and had been working with SOFI for months with ZERO mention of any of these issues. She refused to let me speak with her supervisor, continued to deny my requests to process the loan, and kept simply telling me to go elsewhere. Luckily, I had the credit and financial resources to easily find another mortgage company who was happy to have my business, but I am still appalled at the level of incompetence and poor customer service from Alice Tirrell. She is easily the worst service provider I have ever worked with (and I have had Comcast cable for years)! SOFI, if I were you, I would fire Ms. Tirrell and spend some resources trying to find loan officers who are competent at basic tasks and can conduct themselves in a minimally professional way.


DAISY

15 November, 2020

trustpilot-stars

love investing with them and good…

love investing with them and good customer service


HAMAD AHMED

13 November, 2020

trustpilot-stars

I refinanced my student loan due to a…

I refinanced my student loan due to a promotion of $450 dollars. The application was complete and I was approved. I called a month afterwards and was told that there was no such offer even though I confirmed on the first call about the promotion. I woul expect a company of this stature to have dignity and honor their words but they didn't. Im livid !


HAPPY CUSTOMER !!

31 October, 2020

trustpilot-stars

Go elsewhere .Vey unprofessional and a waste of time.

This company is a joke and is ridiculous to deal with. All smoke and mirrors. They had a few questions for my wife during the joint application process. They made ONE call which she could not take due to being in meetings. After calling back 4 days in a row asking the "reviewers" to return her call so she could answer their inquiry, they decline the loan due to "can't verify the identity". Hey dummies, how about returning the call so we can explain we had a credit freeze on one applicant which could easily have been resolved. What happened to e mail, morons? Can't a simple e mail be used in this day of super communication? To find the "adverse action letter" you have to sign in to your account daily to check for approval /denial. No communication on any decision. We wanted a 50k loan and with an extremely high income could easily have paid it down quickly. Great credit but a few high balances on credit cards/loan. In addition these dummies said we had high credit balances.. DUH !! That's why we wanted the loan to pay them off. These clowns lost a good chunk of interest opportunity but I couldn't be happier. We got a loan elsewhere. The CEO of this company must be asleep at the wheel.


MD

28 October, 2020

trustpilot-stars

My story is the most strange and…

My story is the most strange and absurd… My story is the most strange and absurd you would never hear in your lifetime: 823 credit score, 15 ys., 800 only on my 9 credit card account. Great credit history, never missed a payment, permanent tenured teaching job with Gov. agency (11 years on the job so far), perfect everything, around 100k income but despite all of this my 35K personal loan was declined from Prosper and Discover at the same time whereas they both called me before to tell me that I was approved. After hurting my credit through reporting "hard inquiry" that I knew about right away through my Credit Karma subscription, they told me the next day that I was declined for "not being able to verify my identity". More than 3 frustrating hours was with Sofi, Discover and Prosper did not help because they keep repeating what they see on their computer according to them. Bottom line, there is no a valid reason for the rejection. The only interpretation I have is that because my home phone is an internet one through Vonage and it seems their system does not recognize it but it still does not make any sense because they have my 2 cellphone numbers. So why? Racism is is the only answer. They all say the same exact non-sense no matter what you say to prove that you are honest and willing to provide anything to prove it. Discover was able to send me a code and recognize the phone but the next day another employee wanted to try my cellphone but his "COMPTER SYTEM IS NOT ACCEPTING IT". I immigrated here more than years ago and I never saw or heard something like that. Either racism or ignorance/hate of the other is growing so fast and which is becoming scary or the economy is so bad that these banks are broke and they keeping the few money left to their acquaintances. I can prove every word of what I said here anytime to anybody!!! Prosper let even like my saving account before changing their mind. They even suspended my account for 3 months on their company that they asked to open to apply for the loan. So, no my saving account is STILL linked and they did not give me any notice to check that it was cancelled at least. That means "power abuse" like in dictators countries", you have to trust them with your life savings but they can turn you down for any non-reason. Best of all, I have a Discover card since 2004 and had yesterday 10K700 credit line with zero interest for one year. Saying that to the employee did not help either. I have 8 other credit cards with an open credit line totaling 57000 that I am not using but only eight hundred dollar ONLY!!!!!!!!!!!!?????????????? Sofi did it to me twice but they were smarter not to count it as a hard inquiry at least. I made a complaint on line through Chat but their employee was playing the same game, wasting your time and making feel frustrated because they keep repeating the same non-sense thing they were told to say as an excuse. By the way, when they send the decline notice, they even dare to tell you that "This should be in the we were not able to verify your identify or/and your other credit accounts. If I were working on TV, I will tell these stories as real life raw experiences. This should be in Guinness world book That means all they are all ONE company playing the game and using us as Americans for their own greedy and immoral gains. Sorry for not having a Mike as a first name My background got a better job than yours which should make you also jealous and maybe it did. It is ironic that I teach my students not to be racist whereas it has been growing these days faster than the crypto-currencies. By the way, they do not deserve even that one star but the website system does not live you the option to put 0 star or -5... I told Sofi employee on the online chat " How come you have been sending me this loan offer by regular mail for more than 100 times and now you say what you say?". I got some nice words of encouragement like "I understand how you feel, I am trying to help you, my computer system is telling me this but I do not know why". My spouse were so mad that she took the phone with Discover and started to tell them how great they were, you know what I mean? She told them that your companies should hire robots instead of paying you for repeating yourself like a robot. They have a very "racist" provoking way of repeating the same thing over and over again, but unfortunately for them, this cannot work with two teachers like us who could them English lessons as we have Ph.D.'s in languages. Even saying this does not help. I have lived half of my life in two other countries in my life, one is a dictatorship and the other is a democracy, but I never saw or heard anything like it I am very patient person but this is off all charts Dr. M. D


ERIC KIRSCH

28 October, 2020

trustpilot-stars

Buyer beware!

Buyer beware! If you make more than 3 trades in 5 days they will lock your account and you can't get out of the trade for 6 months.You can lose your butt. Bad, Bad Bad


AISHA NAVEDO

30 September, 2020

trustpilot-stars

F*** this place

F*** this place. You make it literally impossible to be approved. Even with a co-signer that has no obligations and no debts and makes 60k annually. Even after I explained I’ve come to a settlement agreement with my student loan company. So the full amount they see isn’t what I’m actually having to pay back. They are not willing to work with you and honestly wasted time that I don’t have on this. There was no point in filling out the information for my co-signer if it was going to be denied based off of me alone and the loans at hand. Why the f*** did I add all the info for?!! On top of that there stupid checked box answers don’t tell you WHY your denied. I called three times each time was a different answer and none still knew the issue or said they didn’t have access to that information. I was told to call Experian for all of that, so I did. The guy flat out said, we don’t have that you’ll have to speak with them about it by law they have to tell you. He was no help at all. I kept getting this back and forth BS. So f*** this company.


GOODNIGHT GORILLA

28 September, 2020

trustpilot-stars

SoFi is incompetent

Agreed on refi at end of June and locked rate for sixty days. At the end of the sixty days loan was NOT CLOSED or even close to escrow. SoFi sends email "at no cost to you we have extended your rate lock" Problem is that since June rates have dropped at LEAST another quarter point. Asked loan officer if they could do better. Answer: NO Decided to get loan elsewhere and rapidly got to escrow with a lower rate than SoFi. Meanwhile I closed my SoFi account. This morning I get an email from SoFi: "Thank you for applying for a mortgage loan with SoFi Lending Corp. After further review of your application, we regret to inform you that your application was denied." LOL. What incompetence. Will avoid in the future.


BRANDON NAMI

07 September, 2020

trustpilot-stars

Modern Yet Confusing Interface

It's a great platform to use as a bank and invest in stocks / crypto. However the interface is really confusing to navigate, it's like going through a maze. There is no easy to use support interface, customer support can only be reached via email.


REBECCA

05 September, 2020

trustpilot-stars

Sofi has major problems…

Sofi has major problems with their site, their ability to timely and efficiently resolve problems and; they will hold your money hostage for undue amounts of time. Super, untrustworthy.


LT

03 September, 2020

trustpilot-stars

Sketchy Company

Declined a loan based on bogus reasons. Went to Lightstream and approved within minutes. Sketchy company with a sketchy ex-ceo.


WILLIAM

25 August, 2020

trustpilot-stars

Typical online lender that promises so…

Typical online lender that promises so much but fails to deliver. Ads are populated by paid actors, not real customers. They probably use the same algorithm that the other guys use, cherry picking customers. Try a credit union or local bank first.


PW HENDERSON

20 August, 2020

trustpilot-stars

Huge process to remove your account…

Huge process to remove your account from Sofi. It cannot be done online within your account. It's a little shifty. I'll update this review when a "Remove account and all data" option is available.


K

10 August, 2020

trustpilot-stars

Horrible home loan experience

We have student loans and have had personal loans through SoFi with a great experience. Their Home loan division is the complete opposite experience. They are unreliable, provide misinformation, and hard to reach once assigned a loan officer. I even asked to speak to a manager and after 3 days never received a call back in a complaint of Brylan Madderra unwillingness to help in a timely manor. We LOST a house because of him because he would not alter a pre-qual letter with a new offer amount. We HIGHLY DO NOT RECOMMEND SoFi for home loans and call out Brylan Madderra and his manager Chris for the bad experience.


CELESTINE DOUGLAS

04 August, 2020

trustpilot-stars

This company is just filled with…

This company is just filled with incompetent loan offices,after filling out the extra-paper work I was still not granted my desired loan,but after making research online and going with positive referrals about j-consult private financing,a private financing firm who after I got approved for my loan,I got funded in less than 30 minutes and offered a low interest rate....One of the best around simply call or text:1332333(9271)...for your quick loans


TRISH DAWSON

03 August, 2020

trustpilot-stars

Great customer service

Great customer service


D.W.

27 July, 2020

trustpilot-stars

RUN THE OTHER WAY!

I'm an existing SoFi Customer, faithfully paying my Personal Loan payments for 2 1/2 years now. We decided to submit a mortgage refinance application. Let's just say, SoFi is the most inept and unprofessional lender in this aspect ever to enter this space. After 3 months of jerking our chain, we submitted a refi app with our current mortgage holder. They were able to complete the same refi in 3 weeks that these jokers couldn't manage in THREE MONTHS!! They lie, are unresponsive to calls and emails, ignore you, procrastinate and one department doesn't know what the next is doing. No wonder their review rating drops every single day. Glad we dodged that refi bullet, and will gladly be paying off my personal loan early to be rid of them once and for all. Do yourselves a favor and apply with any other company that will actually appreciate your business.


STAN

22 July, 2020

trustpilot-stars

SOFI is awful

SOFI is awful. They try to string you along with proof of multiple documents and deceive you into thinking you will get a good rate. I followed all of their instructions, make a great salary, excellent credit and even provided a rate match with another vendor and they offered a rate that’s worse than my existing rate with them. Complete slap in the face. There are so many better loan vendors out there. If you are considering this loan vendor, please save yourself the heartache and time and look the other way.


SIMON

21 July, 2020

trustpilot-stars

Completely unresponsive [REVISED]

The mortgage refinance process started out strong. But after I uploaded all the requested documents and paid an initial appraisal fee, I got complete radio silence. Both agents I'd been working with stopped responding to my emails and calls. After about a month of this, I found another refinance provider. Eventually, the SoFi agent got back to me. I let them know that I'd switched to another provider, and asked whether they could offer a refund for the amount I'd already paid to SoFi. They said that they'd submit a request, and I'd hear back within a month. I'm not holding my breath, but I'll update this review if it comes through. [EDIT] The refund came through. To give credit where credit is due: when SoFi eventually realized they'd made a mistake, they did everything reasonable to fix it. I revised my rating from 1 to 3.


SCOTT

21 July, 2020

trustpilot-stars

THIS PERSON IS A SCAM DONT USE HIM!!!

THIS PERSON IS A SCAM DONT USE HIM!!!! and dont try to use this company!!! Ray Sykes ray.sykes at mortgage.sofi.com He will provide you a good rate and then tell you he cannot honor it after unresponsive to emails. This company is a lender scam and I'm notifying the BBB.


ALBERT .

12 July, 2020

trustpilot-stars

SOFI - Please heed warning

Please heed warning. Also please read recent comments by others on various sites. SOFI does NOT care if you are in hardship due to Covid-19. Their only concern is to make more money. At first, they offered no help/forbearance at all, but buckled under pressure after “Federal” Student loans offered help while “Private” Student loans did not. So they changed their tune to "want to help" by allowing a 2 month Forbearance, however on the caveat that you would still be accruing interest every day and only get a break on 2 months principle on the back end (that tells you something right there). The SOFI reps (2 reps, 2 calls) were very clear that the interest would be paid be paid over the length of the loan. A 3rd rep also had that understanding. June 30th we find out - surprise! Interest payments to be up PAID front over the next 3 months to the tune of an add'l ~ $1400! And they raid the monthly payment on top of that! They flat out LIED to us. Be cautious. We have been with them for 5 years (2015), with 2 Loans(Parent & Student) that started at $120K. They have made a TON of interest ofs of us in those 5 years. We have seen the progression from a Company with Stanford founders, that seemed to really want to help (“Social Financing”) to another greedy large-scale Corporation, making more money off the backs of our youth and future of this Country. MOHELA is their cohort, we found that out as we struggled to fight for our rights with them. At the end, they & Mohela do not care to stand by their word, or help their borrowers in need during a worldwide PANDEMIC. They said they “may” consider that in the future, but for now sorry nothing we can do about it. Yes, that is true. Maybe thats how you pay for a new SOFI NFL Stadium in LA and for all those commercials on TV. Shame on them!


JENNIFER SNYDER

08 July, 2020

trustpilot-stars

Disappointed

I have a student loan refi which was a very easy process when I got it. A couple years go by, I start getting notifications for a mortgage refi. We started the refi process in the beginning of March. First, they let the application expire and we lost our lock on 2.75%. We had to reapply so we did it again. Got a lock at 2.875%. Submitted all of our documents, did the appraisal in mid May. Had a closing date in the dashboard of June 28. As the date got closer I get no response to my questions about when, where, etc. Finally I speak to a supervisor on July 2 who apologized and said she would help get our stuff back on track. Got a call that night saying everything is in underwriting and we should have the clear to close so we could finish this week. It’s Wednesday and no response. We are so over this and don’t feel we should have to check in daily with a company to make sure they’re doing their job. All we want to do is close!!! Do yourself a favor and stay away.


JOHN MADDEN

07 July, 2020

trustpilot-stars

Click bait low rates that dont exist

They contact me after refusing my loan the first time, offering me 'fixed rate as low as 2.99%. I have a great paying job, and credit score is 819, and I go to ten mins of hassle to complete their 'get my quick rate' and ten mins of work later their rate is HIGHER than what i have. So I feel with my credit score those rates are just click bait and nothing else. And for that here is a bad review and stop annoying me.


LISA

01 July, 2020

trustpilot-stars

Service started out great

Service started out great, never a late payment, my Problem started when I paid off my loan early. I called for a payoff and received it, a check was mailed for the payoff amount, they received it the 19th and did not process it until the 22nd! I’m thinking paid in full and when I look it says I owe 485 and some change. I call and no one can explain the extra charge! The customer service agent Aurthor was great! However could not fix it! I paid it because I don’t want them marking up my credit, I get it, I’m happy I paid it off 3 years early and I’m sure SoFi is not happy to loss 3 years of interest! I recommend to use caution when choosing SoFi for loan needs, if you pay earlier then the expect they will charge you extra when they claim no early pay off fee! Now to wait and see if they try and damage my credit, this was a company I trusted to find out they will do even their great customers wrong!


TORI

01 July, 2020

trustpilot-stars

0/5, worst experience.

If there was a way to rate SoFi 0/5, I would've. The worst customer service I have ever received all while waiting on a loan that had been sitting idle for 3 months and continuously being told they were working on it. The amount of times I was told there was a glitch on their end with my application and that everything would be taken care of, is endless. My application ended up expiring because it had been sitting in idle for so long. This was ONE DAY AFTER I had gotten off the phone with them once again saying my application still had not been pushed thru and them not finding any reasons why it had not been. They proceeded to tell me they would push it thru manually due to the "glitch" in the system that should have been reported on their end to IT, well the next day the application can no longer be used. Such wonderful news for someone who is in the middle of school and needs to pay their student loan. And even though I have done everything and continuously called them to inquire about what was going on and why my application was sitting idle... they still cannot do anything and left me hanging. "Apply again next time" "We'll give you a discount". NEVER going thru them again, I wasted so many hours on the phone for them to just drop it like I was a valued customer with a great credit score. A big company that treated me like an unvalued customer and person.


ANA

01 July, 2020

trustpilot-stars

Poorly managed company

Awful, just awful mortgage department. I have been trying to refinance my mortgage for the past 3 months. I am a Sofi member. I was initially happy with this company. Refinancing my student loans was quick, but I didn't have to talk to anybody. I did everything online by myself. Also, their financial advisor (Ryan Tuttle) was very nice and helpful. I currently have student loans, savings and investment accounts with them. My account has been given to 3 different mortgage specialists. Only one of them called me to introduce herself (Lucy). The first one, Alice Tirrell, was terrible. She lied to me about member benefits to get me to commit to them. She made me feel rushed. The next one (Lucy) promised they would make it up to me. The last one, Yvette Waller. She is the worst. My application was sitting there until I called several times to inquire about why it was taking so long to process it. Yvette said I had to submit everything again because it had been too long and they needed updated information. I sent everything again and nothing. She sent me a new loan letter. The member benefits I was promised still not reflected in the loan letter. In addition, a lender credit I had in my original loan estimate was removed without an explanation. This woman just won't get back to me. I have left her messages and emailed her. All I want is to talk to somebody and get an explanation. It is really disgusting. I spoke to her manager and she promised to call me back the same day. It has been a week. I am just shocked to have found so many negative reviews and they all seem to be true. I just want to close all my accounts and leave this company so poorly managed. I just emailed the CEO, but we all know it is not gonna go anywhere. What a waste of time. If you are trying to refinance your mortgage, go somewhere else please. I would never recommend this company to anybody anymore.


DAVID

30 June, 2020

trustpilot-stars

This is one of the most mismanaged…

This is one of the most mismanaged companies I have ever been associated with knowing. How a company can just flat out "lose" an application, or lack of correspondence is just unbelievable. Knowing that my daughter's application expired, because of losing the application in the system-is just unheard of. So, because of the lost application from a month ago, is behind in paying the school, and is now in jeopardy of being kicked out of school. Thee was only excuses as it was there fault, but zero ideas of rectifying the situation, besides "re-applying". This is a girl, and her 2nd to last semester of nursing school, who can't pay for her education because of a mess up internally. An apology was made, but zero, i mean zero ways of getting funding to the school in time. When it was promised a month ago, that the application was done, and would be processed. So, a student has to suffer because of incompetence of a"big" company that does not truly understand customer service and is only worried about id do not know what. Just totally disheartening and a dis-service to the student loan providers out there. Somebody going into the medical profession, at this time our nation is involved in with the health issues, and all we get is" you need to re-apply again, because your application expired, because we made a mistake". Well that really helps the situation- or how about you apply again, and we can maybe work out a discount. How does that help the situation as of right now, when the money to the school is way overdue. Good grief, stay away from this company, or document the heck out of everything, and hope for the best. We documented, and you can see where this got us.


EHREN

29 June, 2020

trustpilot-stars

Wow what a waste of time

Wow what a waste of time, they pre-approved me with no problem, got all my information, made me fill out all this extra paperwork and then denied the loan anyway. I have extremely good credit, I wouldn’t waste my time dealing with them. Empty promises


MADDY

29 June, 2020

trustpilot-stars

Disappointed

Thursday, June 18, my card was declined 3 times. I checked my account all three times to make sure I had money in the account. I did. After having issues all day, I called customer service to see what was going on. It turns out they had frozen my account. I asked for an explanation, and customer service told me the account was "under review" and for reasons out of my control. I was sent to the investigation team, where I was told I would be contacted within 48 hours if I left a voicemail. I have called back 3 times since then, and was told the same thing. It is now Monday, June 29. I still do not have access to the money in my account and I have yet to be contacted by someone from the investigation's team. July 1 is quickly approaching, and I am concerned about the headache and stress I'll be under when all bills bounce, again for reasons entirely out of my control. This online bank has been wonderful up until this point, and it saddens me that the face of customer service is the only pleasantry about their customer service experience. You would think that if an account was frozen for up to 10 business days, the decent and respectful thing to do would be to inform the customer via email, phone call, or at least a notification on the iPhone app.

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