Assurance IQ Privacy Policy

Assurance IQ is here to protect and improve the personal and financial health of all consumers.

When you use, access or interact with our services, you are agreeing to our Terms of Service and also consenting to our information practices disclosed and hyperlinked herein.

Definitions

  • “Assurance IQ” or “us” or “our” or “we” refers to Assurance IQ, LLC and its affiliates, not to our parent company Prudential Financial or any of its other subsidiaries.
  • “Information practices” refers to the collection, use, disclosure, sale, share, and retention of personal information.
  • “Privacy Policy” refers to this disclosure and our hyperlinked privacy disclosure incorporated by reference in their entirety.
  • “Services” refers to information practices when you:
    • visit or interact with us on our websites (“Websites” or “Sites”)
    • apply for or obtain a product/service through us
    • receive or reply to email or other electronic communications from us or our partners
    • use our software applications (“Apps”) on or through computers and mobile devices
    • register for online access to your account
    • ask to receive information about our products or services
    • fill out an online survey or provide your feedback
    • interact with us on social media or websites and applications maintained by other parties
    • apply for employment with us
    • provide services to us or on behalf of us as an employee of a service provider, consultant, or other business relationship
  • “Website” or “Site” means www.assurance.com and any other Internet sites operated by us, our online services, mobile services, and software.
  • “You” and “your” means the user of our Websites and Services.

Scope

This Policy covers our information practices and your choices in connection with our Services.

Regulations

Our Assurance IQ U.S. Consumer Privacy Notice applies to our information practices in connection with seeking, applying, or obtaining a financial product or service pursuant to Gramm-Leach-Bliley Act (GLBA). Please review the U.S. Consumer Privacy Notice.

Our California Resident Privacy Disclosure, applies to the information practices subject to California Privacy Rights Act of 2020 (CPRA). Please review, the California Resident Privacy Disclosure below.

External Parties

This Policy does not cover the privacy practices of third parties or service providers that we do not own or control, nor of our parent company Prudential Financial or its other subsidiaries. Certain Services of Assurance IQ affiliates may contain different privacy statements, which supplement this Policy.

We are not responsible for the information practices of third parties, including any third party operating a website or service to which our Services link. The inclusion of a link to a third-party feature does not imply endorsement of the linked website or service by us or by our affiliates. When you leave our Services or interact with a third-party feature, you should also read the applicable party's privacy policies and Terms of Service to make sure you understand their information practices.

IIn addition, we are not responsible for the information practices of other organizations, including with respect to any Personal Information you disclose directly to other organizations or which you enable to be disclosed to other organizations as result of your device or browser preferences.

Geography

Our Services are intended for use by residents of the United States. They are not intended to subject Assurance IQ to the laws or jurisdictions of any state, country or territory other than those of the United States.

Children

Our Services are directed towards and intended to be used by individuals able to shop, apply, or enroll in the financial service products we offer. Our Services are not directed at nor intended for unemancipated minors or children under the age of 18. We also do not knowingly collect personal information from children under the age of 18.

Job Applicants

When you visit our Careers Website we collect information you provide to us such as business and personal contact information, professional credentials and skills, educational and work history, and other information contained in a resume or application. We also may collect information from third parties such as educational institutions, former employers, and background check agencies.

We use this information to communicate with you, facilitate our recruitment activities and process employment applications; examples include, evaluating a job candidate, interviewing a job candidate, and monitoring recruitment activities. We may also use this information to operate and improve the Services, and as otherwise necessary for compliance, fraud or malicious activity prevention, and safety purposes.

For information about our Non-Employee Personal Information practices, please review the Non-Employee Personal Information Protection Notice.

Employees of Assurance-Contracted Business Relationships

When you operate for or on behalf of Assurance IQ in a contracted business relationship capacity, we collect information you provide us such as business and personal contact information to facilitate access to systems and platforms relevant to the nature and scope of the contracted work. We use this information in the context of employment. We also collect and store information about your activity on our systems and platforms to ensure compliance with our code of conduct and security standards.

For information about our Non-Employee Personal Information practices, please review the Non-Employee Personal Information Protection Notice.

How We Collect Information

Depending on your relationship with us, there are three primary ways we may collect information about you: (1) when you provide it to us, (2) through automated technologies, and (3) by asking others to provide it. We need to collect personal information to provide Services to you. If you do not provide the information requested, we may not be able to provide the Services.

We’ve broken down each of those three categories in further detail.

1. Information You May Provide to Us

You may provide information to us in various ways, such as through online forms, over the phone, or other means offered through our Service. For example, on our Website we may ask you some basic questions in order to generate an insurance quote for you. The types of information you provide us fit into two categories.

  • Personal Information is information that identifies you personally, such as your name, postal address, email address, telephone number, or other contact information.
  • Non-Personal Information is information about you or your household that, on its own, doesn’t identify you personally, like gender, income, employment status, or products of interest. This also includes information that has been aggregated in a manner such that it no longer reveals your identity

When we combine Non-Personal Information with Personal Information, we treat it like Personal Information for as long as it is combined.

Unless specifically requested, we ask that you do not send us, and you do not disclose, any additional personal information (e.g., information related to government identifiers, racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, or criminal background) during the use of our Services.

If you disclose, to us or to our service providers, any personal information relating to other people in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

How We Use the Information We Collect

We use the information we collect from you and third parties to operate our Services, including to provide you with insurance quotes, communicate with you, and take steps to improve your experience. Such business and commercial purposes include:

  • To provide personalized Services to you. We use the information we collect to provide Services to you in a personalized way including offering a quote, processing transactions, maintaining and servicing your account or policy, and providing customer service. We may also use the information we collect to provide Services on behalf of financial service providers (e.g., insurance carriers, financial institutions). Many of the products we offer are complex, and consumers look to us to guide them to find the one that’s right for their needs and goals. The information we collect gives us a more detailed picture of who you are so we can help you find the right product.
  • To communicate with you. The information we collect may be used to communicate to you and with you for various purposes, which include but are not limited to:
    • Informational/Educational: Connect you with real people who can help walk you through your Service options, communicate to you about potential topics of interest, communicate to you about your financial service needs and interests.
    • Transactional: Facilitate and/or administer application, policy, or account information to you, inform you of product and Service information, and maintain a normal everyday business relationship.
    • Conversational: Chat with you for matters that you’ve requested, to provide a seamless customer service experience.
    • To improve and debug our Services. We are constantly trying to improve our Services. The information we collect (including telemetry) may be used for investigations to address software defects, to conduct internal business research, and perform data analytics including data modeling. Specifically, we may use data and analyze user activities and behaviors to improve or adjust our Services, identify additional areas of interest, improve your experience, and improve the way with which we offer personalized recommendations.
    • To detect, investigate, and prevent fraud, misuse, or malicious activities. We respect your privacy and safety and therefore may use the information we collect to detect, investigate, prevent, or act on incidents, threats, and misuse of natural persons, your information, or our systems. This includes suspected theft, fraud, malicious, deceptive or illegal activities, or violations of our policies. As a result, we may also use the information we collect to verify your identity.
    • As required by governing law and for legal reasons. We operate in a regulated industry and therefore reserve the right to access, use, preserve, transfer or disclose information related to your use of our Services as reasonably necessary to do any of the following: comply with applicable law; respond to complaints, legal actions or governmental requests; enforce our Terms of Service; protect our rights, privacy, safety, or property; or respond to other similar matters. We may also use third-party services to record your actions on our Websites to help meet our compliance and legal obligations.
    • As part of a corporate change. We may use information about you as part of, or in preparation for, a change of control, restructuring, corporate change, or sale or transfer of assets.

    We may also use personal information for any other purposes that we specifically disclose at the time we collect your information.

Who We Disclose Information With

As a distributor of financial services products, we work with a number of partners to deliver the Services to help a consumer meet their financial needs, and therefore disclose information with those partners. For avoidance of doubt, we do not “sell” or “share” your Personal Information.

The following is a general list of how we may disclose your information in connection with your use of our Services:

  • Disclose information with our business and financial service partners (e.g., insurance carriers) to provide and improve our personalized Services.
  • Disclose information with third-party service providers acting on our behalf.
  • Disclose information to third-party partners, with your permission , to provide you or communicate to you about their products and services. These third parties may be other insurance agencies, insurance carriers, financial services providers, or other entities that facilitate the process of connecting customers with financial services providers. These third parties, or the entities they work with, may contact you based on the consent you have provided.
  • As Part of a Corporate Change. We may disclose and transfer information about you to a third party as part of, or in preparation for, a change of control, restructuring, corporate change, or sale or transfer of assets.
  • For Legal Reasons. We reserve the right to transfer or disclose information about you to third parties for certain legal purposes as described above.

The table outlines who we may disclose your information with in connection to our Services:

To provide personalized Services to you To communicate with To improve and debug our Services To detect, investigate, and prevent fraud, misuse, or malicious activities As required by governing law and for legal reasons As Part of a Corporate Change
Business and Financial Service Partners X X X X
Third Parties: Service Providers acting on our behalf X X X X
Other Third-Parties X X
Governmental or other public authorities (e.g., regulators, law enforcement) X X X

Cookies and Other TrackingTechnologies

We do not use cookies and similar tracking technologies, including pixel tags or web beacons (collectively “cookies”), to collect information on our Website. If you wish to restrict or block cookies on websites, you can do this through your computer or device’s browser settings. However, this may limit your ability to take advantage of some features on websites.

Opt-Out Signals

We do not currently respond to web browser opt-out preference signals (e.g. “Do Not Track”) that provide a method for Website users to opt out of the collection of online activity information over time and across third-party websites.

How We Protect Your Information

We seek to use reasonable administrative, technical and physical safeguards, and other security measures to protect personal information within our organization from growing threats. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please note that information you send to us electronically may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate personal information to us through the use of the Services. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the contact methods provided below.

How Long We Retain Information

Assurance IQ retains personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.

Changes to this Policy

This Privacy Policy is effective as of January 2023. Last reviewed and updated January 2024. We reserve the right to change this Privacy Policy at any time. We will note within the Privacy Policy when it was last updated. Any changes to this Privacy Policy will be effective as of the day they are posted. Use of our Services following these changes signifies acceptance of the revised Privacy Policy.

Contact Us

We appreciate you taking the time to read this. If you have questions regarding this policy or information practices at Assurance IQ,or to update information if applicable, you can email us at privacy@assurance.com or call (844) 563-0386

California Resident Privacy Disclosure

Assurance IQ is here to protect and improve the personal and financial health of all consumers.

When you use, access or interact with our services, you are agreeing to our Terms of Service and also consenting to our information practices disclosed and hyperlinked herein.

Definitions

  • “Assurance IQ” or “us” or “our” or “we” refers to Assurance IQ, LLC and its affiliates, and not to our parent company Prudential Financial or any of its ocall (844) 563-0386ther subsidiaries.
  • “California Resident Privacy Disclosure” or “Disclosure” refers to the combination of California Privacy Policy and California Privacy Notice at Collection.
  • “Information practices” refers to the collection, use, disclosure, sale, share, and retention of personal information.
  • “Personal Information” or “information” refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or device.
  • “You” and “your” means the California resident using our Websites and Services.

Other terms throughout this Disclosure, such as “share”, “sell”, and “sensitive personal information”, are referenced according to their definitions under the California Consumer Privacy Act of 2018 and as amended by the California Privacy Rights Act of 2020.

Scope

This Disclosure covers the online and offline information practices and your choices in connection with the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (referred to as “CPRA”). Hereafter referred to as CCPA/CPRA.

Certain information is subject to certain state and federal privacy laws, like the Gramm-Leach-Bliley Act (“GLBA”), California Financial Information Privacy Act, the Health Insurance Portability and Accountability Act (“HIPAA”). That information is not subject to CPRA. For example, information practices in connection with requesting or obtaining our financial products and services for personal, family, or household purposes, or for long-term care, or individual health products.

This Disclosure does not include deidentified or aggregate consumer information (such as demographic-level data or data that can no longer be tied to a single identifiable individual), or information that is publicly available (such as information from public records).

Regulations

Our Assurance IQ U.S. Consumer Privacy Notice applies to our information practices in connection with seeking, applying, or obtaining a financial product or service pursuant to Gramm-Leach-Bliley Act (GLBA). Please review the U.S. Consumer Privacy Notice.

Our Assurance IQ Privacy Policy applies to our information practices in connection with our Services. Please review the Assurance IQ Privacy Policy.

External Parties

This Disclosure does not cover the privacy practices of third parties or service providers that we do not own or control, nor of our parent company Prudential Financial or its other subsidiaries. Certain Services of Assurance IQ affiliates may contain different privacy statements, which supplement this Policy.

We are not responsible for the information practices of third parties, including any third party operating a website or service to which our Services link. The inclusion of a link to a third-party feature does not imply endorsement of the linked website or service by us or by our affiliates. When you leave our Services or interact with a third-party feature, you should also read the applicable party’s privacy policies and Terms of Service to make sure you understand their information practices.

In addition, we are not responsible for the information practices of other organizations, such as Facebook (Meta), Apple, Google, Microsoft, Bing, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose directly to other organizations or which you enable to be disclosed to other organizations as a result of your device or browser preferences through or in connection with your use of the Apps or social media pages.

Geography

It applies solely to California residents and supplements other privacy policies and notices applicable to Assurance IQ Websites and Services that you visit or use.

Children

Our Services are directed towards and intended to be used by individuals able to shop, apply, or enroll in financial service products we offer. Our Services are not directed at children under the age of 18. We also do not knowingly collect, sell, or share personal information of children under the age of 18.

Job Applicants

When you visit our Careers Website we collect information you provide to us such as business and personal contact information, professional credentials and skills, educational and work history, and other information contained in a resume or application. We also may collect information from third parties such as educational institutions, former employers, and background check agencies.

We use this information to communicate with you, facilitate our recruitment activities and process employment applications; examples include, evaluating a job candidate, interviewing a job candidate, and monitoring recruitment activities. We may also use this information to operate and improve the Services, and as otherwise necessary for compliance, fraud or malicious activity prevention, and safety purposes

We may disclose information we collect about you with service providers and contractors to perform services on our behalf. Assurance IQ does not knowingly sell or share your personal information with third-parties, nor do we use sensitive personal information for purposes other than those permissible under CCPA/CPRA.

You may submit a request for the consumer rights described in Your Consumer Rights section by contacting us at Business Relationship Request Form or askhr@assurance.com.

For information about our Non-Employee Personal Information practices, please review the Non-Employee Personal Information Protection Notice.

Employees of Assurance-Contracted Business Relationships

When you operate for or on behalf of Assurance IQ in a contracted business relationship capacity, we collect information you provide us such as business and personal contact information to facilitate access to systems and platforms relevant to the nature and scope of the contracted work. We use this information in the context of employment. We also collect and store information about your activity on our systems and platforms to ensure compliance with our code of conduct and security standards.

We may disclose information we collect about you with other service providers and contractors to perform services on our behalf Assurance IQ does not knowingly sell or share your personal information with third-parties, nor do we use sensitive personal information for purposes other than those permissible under CCPA/CPRA.

You may submit a request for the consumer rights described in Your Consumer Rights section by contacting us at Business Relationship Request Form or askhr@assurance.com.

For information about our Non-Employee Personal Information practices, please review the Non-Employee Personal Information Protection Notice.

Our Information Practices Regarding Personal Information

The specific Personal Information that we collect, use, disclose, sell, share, or retain about you will depend on your relationship and interactions with us.

Information Collection

Depending on your relationship with us, we collect information about you in the following ways:

1. When you provide it to us. You may provide us information in various ways such as through online forms, over the phone, or other means offered through our Service like applications and interactions with our Website.

2. Through external parties. We may collect information about you from third-parties and other sources such as contracted parties, government data sources, and public data sources.

The list below outlines the information we may have collected in the past 12 months. We do not necessarily collect all information listed in a particular category, nor do we collect all categories of information for all individuals.

The categories of Personal Information collected may include:

1. Personal Identifiers such as name, address, email address, and Social Security number;

2. Personal Data, categories listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)); some Personal Information included in this category may overlap with other categories; such as contact information, health and financial information;

3. Protected Class Information under California or federal law, such as age, sex, marital status, veteran or military status;

4. Biometric information such as voiceprints and voice signatures for consent

5. Commercial/Transaction information such as transaction and account information;

6. Audio, Video, Electronic or Similar Information such as audio and electronic recording from consumer calls and customer service calls;

7. Professional/Employment Information such as title, work history, prior employer, and other information necessary for verifying employment eligibility;

8. Education Information such as school, degrees earned, and graduation data;

9. Inferences drawn from other Personal Information to create a profile/summary about, an individual’s preferences and characteristics; and

10. Sensitive Personal information, which is personal information that reveals certain personal identifiers such as:

1. social security, driver's license;

2. account log-in or financial information in combination with password, security code, or similar credentials;

3. race, ethnic origin;

4. citizenship status, immigration status and

5. information collected and analyzed concerning one’s health.

Third Parties Personal Information gathered by third-parties is subject to the privacy policies and notices of those third-parties, and their privacy practices will differ from our practices described in this California Resident Privacy Disclosure. Information Use

Most of our information practices are in the context of providing financial products and services that are not subject to the CCPA/CPRA. Some of our information practices are subject to CCPA/CPRA.

We may use Personal Information relating to California Residents for one or more of the following business and commercial purposes:

  • To provide personalized Services to you. We use the information we collect to provide Services to you in a personalized way including offering a quote, processing transactions, maintaining and servicing your account or policy, and providing customer service. We may also use the information we collect to provide Services on behalf of financial service providers (e.g., insurance carriers, financial institutions). Many of the products we offer are complex, and consumers look to us to guide them to find the one that’s right for their needs and goals. The information we collect gives us a more detailed picture of who you are so we can help you find the right product.
  • To communicate with you. The information we collect may be used to communicate to you and with you for various purposes, which include but are not limited to
    • Informational/Educational: Connect you with real people who can help walk you through your Service options, communicate to you about potential topics of interest, communicate to you about your financial service needs and interests.
    • Transactional: Facilitate and/or administer application, policy, or account information to you, inform you of product and Service information, and maintain a normal everyday business relationship.
    • Conversational: Chat with you for matters that you’ve requested, to provide a seamless customer service experience.
  • To improve and debug our Services. We are constantly trying to improve our Services. The information we collect (including telemetry) may be used for investigations to address software defects, to conduct internal business research, and perform data analytics including data modeling. Specifically, we may use data and analyze user activities and behaviors to improve or adjust our Services, identify additional areas of interest, improve your experience, and improve the way with which we offer personalized recommendations.
  • To detect, investigate, and prevent fraud, misuse, or malicious activities. We respect your privacy and safety and therefore may use the information we collect to detect, investigate, prevent, or act on incidents, threats, and misuse of natural persons, your information, or our systems. This includes suspected theft, fraud, malicious, deceptive or illegal activities, or violations of our policies. As a result, we may also use the information we collect to verify your identity.
  • As required by governing law and for legal reasons. We operate in a regulated industry and therefore reserve the right to access, use, preserve, transfer or disclose information related to your use of our Services as reasonably necessary to do any of the following: comply with applicable law; respond to complaints, legal actions or governmental requests; enforce our Terms of Service; protect our rights, privacy, safety, or property; or respond to other similar matters. We may also use third-party services to record your actions on our Websites to help meet our compliance and legal obligations.
  • As part of a corporate change. We may use information about you as part of, or in preparation for, a change of control, restructuring, corporate change, or sale or transfer of assets.

Assurance IQ does not knowingly use, sell, share, or disclose Personal Information and/or Sensitive Personal Information as defined in CCPA/CPRA for purposes other than those permitted under CCPA/CPRA.

Information Disclosure

We work with a number of partners to deliver financial products and services and therefore disclose information with those partners.

TThe following list represents the business purposes in connection with your use of our Services:

  • Disclose information with our business and financial service partners to provide and improve our personalized Services. This includes business partners such as software and internet service providers, communication services, data brokers, data analytic providers, marketing companies, fraud prevention services; and financial service partners such as insurance carriers and agencies, financial service providers, and payment processors.
  • Disclose information with third-party service providers acting on our behalf. This includes, insurance agencies, Agents and financial professionals, legal and compliance service providers, and process outsourcing companies.
  • Disclose information to a third party as part of a Corporate Change. We may disclose and transfer information about you to a third party such as our parent company, Prudential Financial, or its partners as part of, or in preparation for, a change of control, restructuring, corporate change, or sale or transfer of assets.
  • Disclose information to a third-party for legal reasons. We reserve the right to transfer or disclose information about you to third parties for certain legal purposes as described above.

The table below outlines the categories of Personal Information related to Assurance IQ’s sale, share, and disclosure practices in the past 12 months.

Categories of Personal information Disclosure of information
Business and Financial Service Partners Service Providers Corporate Change Third Parties Legal Third Parties
Identifiers X X X X
Personal Data X X X X
Protected Class Information X X X X
Commercial Transaction Information X X X X
Online Usage information X X X X
Geolocation Information X X X X
Audio/Video Information X X X X
Professional/ Employment Information X X X X
Sensitive Personal Information X X X X
Inferences drawn from personal information X X

For avoidance of doubt, we do not “sell” or “share” your Personal Information.


Information Retention

Assurance IQ retains personal information in compliance with our records retention policies and for as long as needed based on the purpose(s) for which it was obtained and consistent with applicable law.

The criteria used to determine our retention periods include:

  • Length of time we have an ongoing relationship with you and provide you with the products and services requests;
  • Whether there is a legal obligation we are subject to
  • If there is a contractual obligation we are subject to; and
  • Whether retention is advisable in light of our legal position.

The same personal information about you may be used for more than one purpose, each of which may be subject to different retention periods based on the factors listed above.

Cookie and Other Tracking Technologies

We do not use cookies and similar tracking technologies, including pixel tags or web beacons (collectively “cookies”), to collect information on our Website. If you wish to restrict or block cookies on websites, you can do this through your computer or device’s browser settings. However, this may limit your ability to take advantage of some features on websites.

Opt-Out Signals

We do not currently respond to web browser opt-out preference signals (e.g. “Do Not Track”) that provide a method for Website users to opt out of the collection of online activity information over time and across third-party websites.

Your Consumer Rights

California residents interacting with Assurance IQ have certain consumer rights. These rights are limited to the personal information subject to CCPA/CPRA and do not apply with respect to information that we collect about you in connection with providing financial products or services for personal, family, or household purposes. That information is governed under certain state and federal laws defined in the Scope section of this Disclosure.

Nonetheless, you have the right to be free from unlawful discrimination or retaliation for exercising your rights under CCPA/CPRA.

Generally, you can submit a request by contacting us at 1-(844)-311-6099 Monday through Friday between 9:00am EST – 8:00pm EST.

Right to Know & Right to Delete

Request to Know: You may request to know what personal information we have collected since January 1, 2022, that is subject to CCPA/CPRA. This includes the:

  • categories of personal information;
  • the categories of sources from which the personal information was collected;
  • the business or commercial purpose for collecting, selling, or sharing personal information;
  • the categories of third parties to whom Assurance IQ disclosed personal information; and
  • the specific pieces of certain personal information Assurance IQ has collected.

Please note that to protect the privacy of our consumers, we will never disclose specific pieces of Sensitive Personal Information (as defined above in the Categories of Personal Information collected).

Request to Delete: You may request that we delete personal information we have collected that is subject to CCPA/CPRA.

You can submit either of these requests through the following:

Please submit the requested information that best aligns with the information you used to interact with Assurance IQ.

Once you submit your access or deletion request, we will review the information you submitted in the Form in comparison to the information we have in our systems to verify your identity and relationship with us.

In some cases, we may contact you to request additional information to verify the request, or to notify you that it will take more than 45 days to respond. In that case, we will respond within 90 days of receiving your request.

You can expect a response from data-request@assurance.com.

Right to Correct Inaccurate Information

You may request that we correct inaccurate information maintained about you. Assurance IQ supports this for all consumers, not just California residents.

You can submit this request through the following:

  • California residents may contact us at: 1-(844)-311-6099
  • All other consumers may contact us at: 1-(844)-563-0386 TTY 711
  • Message us at: contactus@assurance.com

Once you submit your request, we will review and verify your identity, relationship with us, and the accuracy of the information submitted for the change. We may deny a request to correct if we determine that the contested Personal Information is more likely than not accurate based on the totality of the circumstances

Requests by Authorized Agents

A California resident may authorize an agent to make a CCPA/CPRA rights request on behalf of the California resident. A California resident’s authorized agent may make a request on behalf of the California resident by contacting us at 1-(844)-311-6099 or submitting the applicable request Form provided above.

In general, if an authorized agent makes a request on behalf of a California resident, we may:

1. require that the California resident provide the authorized agent with written permission signed by the California resident authorizing the agent to make the request on the individual’s behalf (“Signed” means that the permission has either been physically signed or provided electronically in accordance with the Uniform Electronic Transactions Act, Civil Code 1633.7 et seq.);

2. verify the identity of the California resident as we would if the California resident were making the request directly; or

3. obtain verification from the California resident that the individual gave the authorized agent permission to make the request

Limiting or Declining Requests

We may decline to honor your request, in full or part, for certain reasons such as:

  • the information is subject to certain state and federal laws outside the scope of the CCPA/CPRA rights requests such as GLBA or HIPAA, or the information is not subject to CCPA/CPRA;
  • we cannot identify you within our systems;
  • we cannot confirm that the Personal Information that we maintain relates to you;
  • we cannot verify your identity or verify that you have the authority to make a request on behalf of another individual (this is specific to access, deletion, and correction requests);
  • we are required to retain the information under record retention requirements or compliance with other legal obligations;
  • disclosure of personal information would adversely affect the rights and freedoms of another consumer, and
  • providing such information would be impossible or involve disproportionate effort (e.g., greater than 12 months prior to your request)

Changes to this Disclosure

This Disclosure is effective as of January 2023. Last reviewed and updated January 2024. We reserve the right to change this Disclosure at any time. We will note when it was last updated. Any changes will be effective as of the day they are posted. Use of our Services following these changes signifies acceptance.

Contact Us

We appreciate you taking the time to read this. If you have questions regarding this disclosure or information practices at Assurance IQ, you can email us at privacy@assurance.com or call (844) 563-0386.

Consumer Rights Annual Transparency Report

Our annual transparency report shows the number of data requests we receive and how long it takes us to fulfill those requests. This report does not contain personal information, and providing it is a requirement under the CPRA. Assurance IQ will publish this report by July 1st of each calendar year.