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Frequently Asked Questions

We can help you get the most out of your coverage. Have a question? Just ask.

At Assurance, we start by determining your insurance needs as well as the coverage you may be eligible for based on a variety of factors including your age, health, and enrollment periods. That allows us to build a recommendation personalized to you and your unique needs.

Many of our customers can apply entirely online, while others may prefer to combine our digital guidance with our on-demand licensed insurance agents. For those who choose to apply with a licensed insurance agent, we can help guide you through the approval process to put the coverage in place after you apply.

As an Assurance customer, you have our commitment to help you with any questions you might have or look at new plans as your needs change.

Many of our insurance products are available for online purchase. We always recommend you start with our quick and convenient digital needs analysis to determine the right coverage and price for you. From there, you can apply online or consult with a licensed insurance agent.

No. Insurance carriers file their rates with each state government, which means you will pay the same premium rate whether you apply online or through a licensed insurance agent.

Coverage time varies for each product based on your eligibility and the underwriting process. We work to get you the right level of protection as quickly as possible, and for many consumers, that means having coverage active in under 24 hours.

Assurance is proud to have an A+ rating from the Better Business Bureau for our customer service excellence. Our service team is here to help you through the entire process, whether you are selecting coverage, applying, or modifying your coverage. Call 844-563-0386 TTY:711 (Hours: Mon-Sun, 8am-11pm EST) if you would like to chat with a professional customer care representative.