How Do You Get a Medicare Card Replacement? 

You can get a replacement Medicare Card in three ways:

• Request a New Medicare Card Online
• Request a New Medicare Card By Phone
• Request a New Medicare Card In-Person

While you can request a new Medicare card if you ever damage or lose it, it’s still important to treat your current one like it’s the only one you have. Without a Medicare card, you would not be able to access the Medicare-covered services you’re entitled to as a beneficiary. 

Understanding Your Medicare Card 

Medicare is federally-provided health insurance for people over the age of 65 or who are eligible because of a medical condition or disability. Medicare beneficiaries are issued cards, which act as the key to accessing the benefits of the public health insurance plan. On the card, you’ll find information such as your Medicare number, coverage dates, and whether you have Medicare Part A, Part B, or both. 

Remember, your Medicare number is private and personal information, and scammers can use it to steal your medical identity and commit healthcare fraud. Keeping your card secure is an important way to keep your medical information safe. However, if you accidentally misplace your Medicare card, do not worry. You can request a new one either online, by phone, or in person at a Social Security office. 

Steps to Request a New Medicare Card Online

You can request a new copy online if your Medicare card is lost or stolen. Here’s how:

1. Head to Medicare.gov.
2. Log into your online Medicare account or create an account if you have not already.
3. Once logged into your account, click the “Replace your Medicare card” link under the Medicare Enrollment Detail section. 
4. Select “Mail my replacement Medicare Card.” 
5. Your Medicare replacement card should arrive within 30 days at the address you have on file with Social Security. 
6. While you wait for the sturdier paper version to arrive in the mail, you can print an official copy of your Medicare card through your Medicare account as a temporary solution. 

Steps to Request a New Medicare Card By Phone

If you prefer to request a new Medicare card by phone, you can do so by calling 1-800-MEDICARE (1-800-633-4227) and ordering a replacement card to be sent in the mail. TTY users can call 1-877-486-2048. You’ll typically need to provide personal information such as your date of birth, phone number, and full name to initiate the process. 

You can call Medicare Monday through Friday, from 7 a.m. to 7 p.m. Just like requesting a replacement card online, it generally takes up to 30 days for your new one to arrive in the mail. 

Steps to Request a New Medicare Card In-Person

If the above two options are not available, or you prefer to handle business face-to-face, you can always request a new Medicare card in person. You can do so by visiting your local Social Security office. Use the SSA’s office locator tool to find one near you. 

The replacement card will be mailed to your address in 30 days. When you request your new Medicare card, be sure to check the mailing address on file with Social Security, especially if you recently moved. 

Why You Might Need to Replace Your Medicare Card 

You may need to replace your Medicare card for various reasons, though the following are generally the most common ones:

• Your card is lost or stolen. Losing your Medicare card can lead to serious consequences. For example, fraudsters can steal your medical identity, potentially harming your credit score and disrupting your life. If you suspect your Medicare card has been misused, besides ordering a replacement card, contact your state’s Senior Medicare Patrol (SMP), and they’ll help you determine who to contact about potential Medicare fraud.
• Your card is unreadable or damaged. If your Medicare card is frequently exposed to moisture, heat, or extended periods of time in a wallet, the vital information on the card could become unreadable. If your Medicare card is damaged to the extent that you can not read the name or the Medicare number, it may be time to request a new one. 
• You have a change in personal information. If you change your personal information, such as your name, you’ll need to replace your Medicare card. However, you must first contact Social Security since Medicare works with them to maintain your records. Head to Social Security’s Personal Record page for more details on how to update your information. 

Special Situations 

Beyond the process of ordering a new card, you could encounter a variety of situations with your Medicare card. Here’s how you would handle these special circumstances. 

Disposing of Old Medicare Card 

If you find your old Medicare card after requesting a new one, safely dispose of the old one by running it through a shredder or cutting it up with scissors to ensure scammers can not access the personal information on it.

How to Request a Card When Overseas 

Medicare generally does not cover you while you’re overseas. However, if you lost your card while traveling and want to ensure you have access to it once you return home, you can request a replacement card online or via phone (international rates may apply) and have it sent to your address in the United States. 

All in All 

Losing or damaging your Medicare card can cause unnecessary stress, delays in treatment, and sometimes financial strain. So, while requesting a Medicare replacement card is relatively straightforward, remain vigilant and keep a close eye on your card so you have access to the healthcare services when you need them most.

Frequently Asked Questions